If you are referring that more than >10 levels of offering prices makes it complicated, it is so much more straight forward than going to Redweek to look for a week to rent. 52 weeks a year and there are probably >30 levels of offering prices with various check-in dates and seasons. The way I see it, when you rent a point, a point is a point, other than ensuring that the anniversary month is what you want.
Not to belabor the point, but I was talking about the single post on VPE that was quoted earlier that had one person wanting points, offering more than ten different prices based on ownership level and time to expiration. Not a criticism of the VPE market at all, just one VPE poster. I find VPE quite valuable and straightforward.
I received some clarification on this today.
For me the biggest issue with this is It says the name changes need to be made more than 30 days or guests may not be able to check in. That is total BS. I don't really ever need to do that but I assume a good amount do this from time to time so if that becomes a problem I see a big fight from customers on that one. As for the commercial language, Marriott for sure, and likely other TS companies would be hard pressed to win a court case unless someone is truly a commercial enterprise because of how they use the "buy more to rent" sales pitch. Someone could literally get 1000s of affidavits stating such and they would open themselves up to a class action lawsuit.
I agree. We have had a time or two when we were not able to use our reservation last minute and asked some Florida friends if they wanted to use it. So yes, the 30 day window could definitely be an issue. And I am reading this is all because Marriott has not gotten their act together to make this a form that can be filled out and approved online - it has to be manually reviewed.
What if the only reason for all this was so the sales team can get full non-owner occupant contact info for sales purposes "well before" the guest arrives. I was told sales has difficulty getting access to renters as they come, enjoy the resort and just leave - the sales vultures miss them. Sales does not have a good way to sort out the guests and too many prospects escape a sales contact. Renters and guests are great prospects - likely much better prospects than TUG members.
Yeah... But. That info is usually on the Guest info when you assign on the reservation the old fashioned way.
If you did it in Bonvoy, they may need to mention your name or the confirmation number first and then theirs. My experience recently is that looking the reservation up by the additional guest name did not work.
The new process is not automated. There is a human who at some point within 30 days will update the name and information within the system. Once they do that though, you should be able to look up the reservation under the guest name on Marriott.com.
Define timely. While the form indicates up to 30 days, it is usually completed within just a few. You should be able to prove the existence of the reservation as it is in your name and explain to the customer that Marriott now likes to take their own sweet time to update it.
I thought the entire point of the process is to get renter’s info to the sales department so they have plenty of time to hound them into doing a presentation.Yes. This is part of the entire point of the process. They want to remove the Bonvoy number and not give the nights credit to the owner who initially made the reservation.
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I bet you are right.