Arriving Guest Information [merged]

[billymach4]

 

[billymach4]

 

[Mlvnsmly]

View attachment 77481

I got it too and that's what confused me. For the address it was sent to, I only own post 2010 resale weeks. My other account is Asia Pacific and not associated with the same email address. I have not received the email there yet. It doesn't matter to me much as I've only rented once, but I was just curious if it explicitly stated it didn't apply to weeks owners. What you are saying makes sense, I just wish they were more clear about it and had only sent it to points owners. Maybe I'm asking too much haha.

 

[LisaH]

Got the email as well. Wouldn't that affect the owners when we need to put someone on the reservation with 30 days? Not sure this has happened to me before but it could be in the future. Such a joy owning a Marriott timeshare these days...NOT!

 

[NotaBene]

I thought all that was required when renting out was a change to the Guest name/contact on Bonvoy. (Weeks owner here). MVC has to be notified separately?

This is a new Abound policy rolling out since April this year that requires a one-page certification of reservation usage.

 

[dioxide45]

Nothing has come to us about this. I'll continue as in the past with calling owner services.

They certainly don't want a bunch of angry guests or owners or owner's children huddling around the check-in desk. This would be bad for the sales effort and that matters.

Owner services is now pushing people to the new online form.

 

[dioxide45]

I thought all that was required when renting out was a change to the Guest name/contact on Bonvoy. (Weeks owner here). MVC has to be notified separately?

Changing the name on Marriott.com is a workaround that was mostly discovered by owners who tried it. Changing the guest name on Marriott.com has NEVER been communicated by Marriott Vacation Club as the official method to change a guest name. Currently I would consider it a loophole.

 

[curitiba_tapley]

This is a new Abound policy in April this year that requires a one-page certification of reservation usage.

Interesting a policy change in April, and rolled-out in June - the roll-out email should have stated that it is for all Guest reservations starting in July 2023 (or something similar)? With some guests arriving in June it makes it impossible to achieve the 30 day advance notice policy.

 

[curitiba_tapley]

Changing the name on Marriott.com is a workaround that was mostly discovered by owners who tried it. Changing the guest name on Marriott.com has NEVER been communicated by Marriott Vacation Club as the official method to change a guest name. Currently I would consider it a loophole.

In the past, I have also called MVC customer service to change the name on the reservation; this year I changed the name on Bonvoy. Completing this new form doesn't seem to be a stellar way to update Guest information either. As I have read countless times on here at TUG, MVC isn't the greatest at IT. I suspect that the data links between the Online Guest of Owner Name Addition ("Guest Form") and the actual reservation system isn't strong.

 

[Alwaystravelling]

This bullshit is outrageous. As a weeks owner it is your right to do whatever you want with it. I'm going to rent my week out on AirBnB and then click "yes" it is commerical and dare them to do something about it.

 

[dioxide45]

In the past, I have also called MVC customer service to change the name on the reservation; this year I changed the name on Bonvoy. Completing this new form doesn't seem to be a stellar way to update Guest information either. As I have read countless times on here at TUG, MVC isn't the greatest at IT. I suspect that the data links between the Online Guest of Owner Name Addition ("Guest Form") and the actual reservation system isn't strong.

The new form likely just creates a database entry and a task for someone to go in and work. The process of adding the guest name is likely still manual on the back end.

 

[dioxide45]

This bullshit is outrageous. As a weeks owner it is your right to do whatever you want with it. I'm going to rent my week out on AirBnB and then click "yes" it is commerical and dare them to do something about it.

Technically you are bound by the resort condominium CC&Rs, so no, you can't do whatever you want. There are provisions for rentals, but not for commercial activity.

 

[NotaBene]

I got it too and that's what confused me. For the address it was sent to, I only own post 2010 resale weeks. My other account is Asia Pacific and not associated with the same email address. I have not received the email there yet. It doesn't matter to me much as I've only rented once, but I was just curious if it explicitly stated it didn't apply to weeks owners. What you are saying makes sense, I just wish they were more clear about it and had only sent it to points owners. Maybe I'm asking too much haha.

It applies under both weeks and points reservations currently

 

[NotaBene]

This bullshit is outrageous. As a weeks owner it is your right to do whatever you want with it. I'm going to rent my week out on AirBnB and then click "yes" it is commerical and dare them to do something about it.

You cannot submit the form or print it until you agree to all conditions. Marriott is bigger than any of us and they control the reservation system. Some improperly registered guests have been turned away at check-in. I can only imagine the frustration, anger, and impact of finding last-minute reservations.

If you do not use the form you must use the Bonvoy registration but mine was deleted by MVC and re-entered by them with the form. I believe we have more rights with the weeks until we elect points. But be careful and monitor your name change because Bonvoy is a separate legal entity from MVC.

 

[Chucez]

And, as Marriott continues to sell “points”, it will only get worse. Greed above promise

 

[AlmostRetired]

All of the online form is a yawner until you get to the part below. When I see the teeth behind this, I will believe it is real. A start would be closing the Marriott.com way to change a reservation. Right now, the resorts system uses this reservation confirmation and have no way of knowing who made the change. I have a unit my son will be using. I am going to change it back to me and fill out the form to see what gets changed.

“Commercial use of accommodations, use period or related benefits, including but not limited to a pattern of rental activity, is prohibited under the applicable reservation or exchange procedures and may result in cancellation of reservations. I certify that this reservation is not for any commercial purpose, and I hereby release MVCI and its affiliates from any and all liability relating to or arising from any such reservation cancellation.

 

[chaparrusa]

I WAS JUST AT AN UPDATE (UPGRADE) PRESENTATION AND THE SALES REPRESENTATIVE ENCOURAGE ME TO RENT A UNIT DURING COACHELLA IN ORDER TO PAY FOR MY MAINTENANCE: "YOU CAN RENT THE GUESTROOM DURING COACHELLA AND THAT WILL PAY FOR THE 2 BEDROOM UNIT, SO YOU CAN USE YOUR ONE BEDROOM FOR FREE" ,ALL THIS COMPANIES ARE JUST TRASH. THIS NEW POLICY IS GARBAGE, JUST LAST WINTER WE WERE NOT ABLE TO AGO TO TAHOE DUE TO A LAST MINUTE SITUATION BUT AT LEAST MY FRIEND FROM SACRAMENTO WAS ABLE TO GO. SOMETHING LIKE THAT WOULD NOT BE POSSIBLE NOW.
I TOTALLY HATE THIS FKNG COMPANIES.

 

[Docsdrillers]

During Xmas of 2021 circumstances forced us to cancel our 3 week stay at Ocean Pointe 5 days prior to arrival..It was a combination of Health issues and ever increasing Florida Covid numbers.

I put all 3 of my weeks on Redweek..do it yourself and i was fortunate enough to rent out all of them.

If this rule were in place i would be in deep crap and be out several years maintenance fees..one of our weeks was the cancelled 2020 week when Canadians couldn't enter the States due to Covid restrictions.

So i fail to see how this is a fair or even Legal policy..this is beyond absurd and if true infuriating.

 

[mvmess]

Really seems like a non-issue if you follow the guidelines.

 

[Superchief]

@Superchief Did you make the reservation with points?

I made it with points a few weeks ago. My name is also still on the reservation but I won't be there. My friend has stayed there before using my reservations, so hopefully won't have any problems.

 

[mvmess]

Really seems like a non-issue if you follow the guidelines.

During Xmas of 2021 circumstances forced us to cancel our 3 week stay at Ocean Pointe 5 days prior to arrival..It was a combination of Health issues and ever increasing Florida Covid numbers.

I put all 3 of my weeks on Redweek..do it yourself and i was fortunate enough to rent out all of them.

If this rule were in place i would be in deep crap and be out several years maintenance fees..one of our weeks was the cancelled 2020 week when Canadians couldn't enter the States due to Covid restrictions.

So i fail to see how this is a fair or even Legal policy..this is beyond absurd and if true infuriating.

Did you purchase the insurance package that would have reimbursed for the maintenance fees had you not been able to rent them?

 

[Docsdrillers]

Did you purchase the insurance package that would have reimbursed for the maintenance fees had you not been able to rent them?

I've never done it before but may have to now..I always knew Xmas and New Years week were easy rentals should we not be able to travel.However if these new rules prevent rentals within 30 days then it's something i need to look into...correct me if i'm wrong but i believe last time i checked and it was many many years ago it didn't cover Canadians..is that possible?

 

[KarenP]

Wonder how this will work with Interval? I’ve gotten a guest certificate within 30 days of check in for a Marriott reservation through ii before. Also for a Marriott getaway.

 

[bmuller]

We have attended a couple of "ownership updates" this year - mainly to express our frustration with the reservation system not working properly on Tuesday mornings when new inventory is released. In each case, the sales rep suggested buying additional points, reserving the highest demand dates and renting them out to offset maintenance fees. In both cases, the sales rep offered to help us reserve the weeks and get them rented. One even demonstrated having access to an owner's VRBO account and showed us rentals that he had arranged for them. Combine those experiences with our inability to obtain high demand weeks for February 2024 at Maui Ocean Club, and I was angry enough to lodge a complaint with MORI's Board of Directors. Personally, I like the policy as I believe rental schemes are more common among their own sales staff than with owners.. I recognize that things happen that make it impossible to use a reservation. However, I can choose to purchase their insurance, or I can self insure understanding that a reservation may go unused or have the points returned to a holding status.

 

[married_into_mvci]

This is a really frustrating change.

We just found this out last week when trying to let my brother-in-law use our timeshare. . s. The owner services phone line wasn't helpful and kept referring to the online form, and apologizing for the rule that had just been put in place in the past month. No sign of a 30day rule when we made our reservation. We have always called to add guests to our week, up to the day before arrival.

We have used our week at ocean point every year for 20+ years, and self occupied all but a couple of years. But we often give our lockout unit to other family members and friends, and often they have checked-in before us. And that decision frequently happens within the last month. As our kids families are changing, having to deal with this policy may not let us have the kids schedule with us.

The process is NOT owner friendly.
We've done the forms, made multiple phone calls, including the front desk at Ocean Pointe. We think we have it changed, but have no solid confirmation in writing, email or on the mvci website.
BIL checks in next week, we will see what happens