Arriving Guest Information [merged]

[dioxide45]

Here are applicable provisions of Shadow Ridge (MRD) CC&Rs:

View attachment 77525
View attachment 77526

View attachment 77527

I do not see how MVC (I doubt every resort has passed this regulation, and haven't seen notice of it for MRD), can restrict Permitted Users to those registered 30 days in advance.

I agree on the 30 day time period. It seems arbitrary. Probably more of CYA situation for Marriott. Based on prior reports, they tend to make these name changes much faster. It was mentioned somewhere that they want to be able to send the pre arrival emails (and perhaps the phone call to hit them up for a presentation) to the arriving guest. Thus perhaps another reason for the 30 days.

The mention of the privacy policy certainly makes me think that the gathering of this information is also intended for current and future marketing.

 

[kimbapooch]

Has anyone actually been DENIED a name change inside of 30 days?

 

[Superchief]

I don't think MVC has a rental program for points owners. Only one that they offer to weeks based ownerships.

Not yet.

 

[dioxide45]

Not yet.

Well, it has been 13 years since the launch of the Destinations program, I suspect nothing is coming. They have lots of their own points inventory to rent than to worry about renting points for owners.

 

[NotaBene]

Has anyone actually been DENIED a name change inside of 30 days?

I was told to wait for an answer to my legal concerns That took 32d and was incomplete. But my guest could not wait that long so we changed the name on Bonvoy to get a print and satisfy the guest with a full explanation. MVC had that Bonvoy change removed. "Tongue in cheek" we certified all MVC questions in the new form because the MVC Associates on the Service desk said we could call a third-party renter on RedWeek non-commercial at this time. It took effect very quickly. But then came the 32d response from the MVWOwnerServicesSupervisor that we could not certify that as non-commercial. Now we monitor the situation weekly with a verbal assurance that the reservation will not be canceled.

 

[WahooWah]

I was told to wait for an answer to my legal concerns That took 32d and was incomplete. But my guest could not wait that long so we changed the name on Bonvoy to get a print and satisfy the guest with a full explanation. MVC had that Bonvoy change removed. "Tongue in cheek" we certified all MVC questions in the new form because the MVC Associates on the Service desk said we could call a third-party renter on RedWeek non-commercial at this time. It took effect very quickly. But then came the 32d response from the MVWOwnerServicesSupervisor that we could not certify that as non-commercial. Now we monitor the situation weekly with a verbal assurance that the reservation will not be canceled.

I'm sorry, I'm not quite following what you are saying. What legal concerns did your express to Marriott?

So, MVWOwnerServices must certify that a guest you are trying to put on a reservation is non-commercial? How did this happen? Is it because you expressed legal concerns? Is it because you didn't acknowledge everything on the new guest change form?

 

[WahooWah]

Has anyone actually been DENIED a name change inside of 30 days?

I am aware of a legacy week owner at MOC who rented out a reservation for 6/16 and filled out the guest form online last week. It took 3-4 days for Marriott to send the confirmation email. They called the front desk today and confirmed that the guest would have no problem checking in on 6/16 as long as they show ID. Take it for what its worth, but It was expressed by this front desk person that the form is designed to discourage/prevent last minute changes but that the procedure applies to all owners whether legacy week or Abound.

On the other side of the coin, I have seen some posts on FB where owners have gone through nightmares very recently where Marriott would not let guests check in upon arrival, but I can't seem to find these posts anymore.

 

[CPNY]

Who from Wyndham did Marriott hire?? Sounds like a way to keep track of renters information for marketing purposes. I wouldn’t be surprised if they start hitting these people “we see you average XXXX point rentals per year, think of how much you’d save if you gave us $100K and owned your own points”.

 

[NotaBene]

I'm sorry, I'm not quite following what you are saying. What legal concerns did your express to Marriott?

So, MVWOwnerServices must certify that a guest you are trying to put on a reservation is non-commercial? How did this happen? Is it because you expressed legal concerns? Is it because you didn't acknowledge everything on the new guest change form?

Last year they did the guest coordinates verbally but would only copy the owner and usually left the owner Bonvoy and Vacation Club details on the guest confirmation. They consolidated Marriott and Starwood vacation clubs into Abound similar to the two rewards programs consolidated into Bonvoy in Aug 2018. They released Abound in Jan'23 but still used the previous club confirmation without Bonvoy and other owner details. The owner's verbal input was entered into the new Abound database by an MVC Associate until April'23 when a new guest info sheet was introduced. The owner had to answer all questions in the affirmative certifying the guest's details and the owner's responsibilities. and signing as to the veracity of all statements. This was a legal contract absolving MVC from any responsibility for cancelation they might do if they found errors in the certification submitted. You could only print the form after completion and submission. Since I had rented through a rental agency on RedWeek I was sure there was a commercial context but Marriott and the agent said it was non-commercial in their current definition. I was not convinced and had heard of Interval reservations rented to a guest being rejected at check-in and was sure the words and my electronic signature made me ultimately liable for all the guest travel expenses to rectify their ruined vacation. Many conversations with a supervisor, different associates, and the rental agent. The agent accepted responsibility and asked me to do a Bonvoy name change and he was satisfied. I was not since the original form in April had many editorial issues and unexplained jargon. The MVC supervisor understood my edits and legal concerns and told me to wait a few days for her review with management, which went on for weeks. Finally, a new form was posted which can be seen on this forum page six under BillyMach4 Fri 2 Jun post.

If you refer to the top of pg six of this forum my original 27 May post gives the context of this new form and the final email from the senior MVWOwnerServicesSupervisor. I have a copy of the original form but it does not add to this conversation. Supervisors do not do line work, the Authorized Salt Lake City Associates do the form approvals as they did with the verbal input to Owner Services previously. The only reservation system Marriott uses for all their acquired hotels and TS is the one operated by the hotel Division called Marriott Bonvoy. However, Authorised MVC Associates appear to have Admin privileges. We have been told there is a transition period for owners using third-party rental agents but communications with Marriott have been spotty and incomplete. I do not want to give them the opportunity to back-charge me for the certifications I did believing they are a lie if an agent is involved. I will however gift my reservations at cost to friends and family to cover this current travel environment until we are able to use our ownership ourselves.

 

[DRH90277]

Last year they did the guest coordinates verbally but would only copy the owner and usually left the owner Bonvoy and Vacation Club details on the guest confirmation. They consolidated Marriott and Starwood vacation clubs into Abound similar to the two rewards programs consolidated into Bonvoy in Aug 2018. They released Abound in Jan'23 but still used the previous club confirmation without Bonvoy and other owner details. The owner's verbal input was entered into the new Abound database by an MVC Associate until April'23 when a new guest info sheet was introduced. The owner had to answer all questions in the affirmative certifying the guest's details and the owner's responsibilities. and signing as to the veracity of all statements. This was a legal contract absolving MVC from any responsibility for cancelation they might do if they found errors in the certification submitted. You could only print the form after completion and submission. Since I had rented through a rental agency on RedWeek I was sure there was a commercial context but Marriott and the agent said it was non-commercial in their current definition. I was not convinced and had heard of Interval reservations rented to a guest being rejected at check-in and was sure the words and my electronic signature made me ultimately liable for all the guest travel expenses to rectify their ruined vacation. Many conversations with a supervisor, different associates, and the rental agent. The agent accepted responsibility and asked me to do a Bonvoy name change and he was satisfied. I was not since the original form in April had many editorial issues and unexplained jargon. The MVC supervisor understood my edits and legal concerns and told me to wait a few days for her review with management, which went on for weeks. Finally, a new form was posted which can be seen on this forum page six under BillyMach4 Fri 2 Jun post.

If you refer to the top of pg six of this forum my original 27 May post gives the context of this new form and the final email from the senior MVWOwnerServicesSupervisor. I have a copy of the original form but it does not add to this conversation. Supervisors do not do line work, the Authorized Salt Lake City Associates do the form approvals as they did with the verbal input to Owner Services previously. The only reservation system Marriott uses for all their acquired hotels and TS is the one operated by the hotel Division called Marriott Bonvoy. However, Authorised MVC Associates appear to have Admin privileges. We have been told there is a transition period for owners using third-party rental agents but communications with Marriott have been spotty and incomplete. I do not want to give them the opportunity to back-charge me for the certifications I did believing they are a lie if an agent is involved. I will however gift my reservations at cost to friends and family to cover this current travel environment until we are able to use our ownership ourselves.

I hope MVC is more careful with this mess. Perhaps they should expand the sales presentations to include instructions on how to do all this and "why." The rollout of this reminds me of certain recent marketing that accomplished nothing while angering all of the customers. Were there any adults in the room? We spent lots of money on this stuff only to be aggravated with questionable forms and regulation. MVC, please let us enjoy the vacation product we paid for!

 

[DanCali]

But my guest could not wait that long so we changed the name on Bonvoy to get a print and satisfy the guest with a full explanation. MVC had that Bonvoy change removed.

I a not a fan of changing the name on Marriott's website as the renter can see too much of the owner's personal data.

That said, I believe others on here do it regularly and I am not aware of anyone else reporting that MVC reversed those owner-made modifications.

Has this happened to anyone else?

 

[Oceans8]

Please sign me up. This “policy” change is going to be a disaster for MVC both in terms of sales and negative publicity.

Marriott is currently implementing the Marriott Resorts Travel Company/Abound's "prohibition on commercial use" policies. The definition of "commercial use" is rather ambiguous, as numerous owners, including ourselves, have rented out our unused weeks/points through platforms such as Redweek, TUG2, and Vacation Candy.

We are Chairman owners with three deeded weeks and a substantial number of points. We were unable to travel extensively this year and thus rented out our points to individuals who could benefit from the reservations we had made for them specifically.

The implementation of these restrictions, which limit owners' rights regarding the utilization of our ownership and the fulfillment of the promises made during our program enrollment, will undoubtedly aggravate our situation further.

If anyone is interested in joining our collective efforts in pursuing a class action lawsuit, please do not hesitate to contact us. It would be comforting to know that we are not alone in this endeavor.

Numerous Club Wyndham owners have experienced similar circumstances, and we should do everything within our power to prevent Marriott from following the same detrimental path.

 

[Oceans8]

I found about this change here. I own pre 2010 weeks, post 2010 enrolled weeks, post 2010 unenrolled weeks, fractionals and DC points. Did not get any notice from MVC about this change.

Changed names via Marriott.com for a few rentals for July 1 and Dec 24 at the end of May and no problem. These were owner week reservations. Will be changing a points reservatio later and will see if it works.

Count me in on the class action!

Sent from my SM-N975U using Tapatalk

Marriott is currently implementing the Marriott Resorts Travel Company/Abound's "prohibition on commercial use" policies. The definition of "commercial use" is rather ambiguous, as numerous owners, including ourselves, have rented out our unused weeks/points through platforms such as Redweek, TUG2, and Vacation Candy.

We are Chairman owners with three deeded weeks and a substantial number of points. We were unable to travel extensively this year and thus rented out our points to individuals who could benefit from the reservations we had made for them specifically.

The implementation of these restrictions, which limit owners' rights regarding the utilization of our ownership and the fulfillment of the promises made during our program enrollment, will undoubtedly aggravate our situation further.

If anyone is interested in joining our collective efforts in pursuing a class action lawsuit, please do not hesitate to contact us. It would be comforting to know that we are not alone in this endeavor.

Numerous Club Wyndham owners have experienced similar circumstances, and we should do everything within our power to prevent Marriott from following the same detrimental path.

 

[DRH90277]

I don't recall getting any notification directly from MVC about this change. Is strange as others seem to have received something.

 

[NotaBene]

I don't recall getting any notification directly from MVC about this change. Is strange as others seem to have received something.

I did not get MVC email. But it came quickly to my attention when they made me certify my renter was non-commercial

 

[dioxide45]

I don't recall getting any notification directly from MVC about this change. Is strange as others seem to have received something.

I never received the email either. Perhaps because I haven't recently added a guest name to a reservation? I've only done it one time many years ago when I gave away some points.

 

[jwalk03]

I never received the email either. Perhaps because I haven't recently added a guest name to a reservation? I've only done it one time many years ago when I gave away some points.

I've rented several weeks this year and I did not get the email either. Only saw it reported here and on Facebook.

 

[Oceans8]

[duplicate post removed]

 

[Oceans8]

[duplicate post removed]

 

[aka Julie]

I got the email and have never rented and own only weeks, not points.

 

[DanCali]

Marriott is currently implementing the Marriott Resorts Travel Company/Abound's "prohibition on commercial use" policies. The definition of "commercial use" is rather ambiguous, as numerous owners, including ourselves, have rented out our unused weeks/points through platforms such as Redweek, TUG2, and Vacation Candy.

We are Chairman owners with three deeded weeks and a substantial number of points. We were unable to travel extensively this year and thus rented out our points to individuals who could benefit from the reservations we had made for them specifically.

The implementation of these restrictions, which limit owners' rights regarding the utilization of our ownership and the fulfillment of the promises made during our program enrollment, will undoubtedly aggravate our situation further.

If anyone is interested in joining our collective efforts in pursuing a class action lawsuit, please do not hesitate to contact us. It would be comforting to know that we are not alone in this endeavor.

Numerous Club Wyndham owners have experienced similar circumstances, and we should do everything within our power to prevent Marriott from following the same detrimental path.

I think you are jumping to a lot of conclusions here when you say they are prohibiting rentals.

The only thing they did is make it less convenient to change a guest's name. We should be upset when a management company works to inconvenience owners, and I will be happy to cite it as an excuse not to buy more, but from that to a class action is a big jump. That new policy can be justified by saying that they want pre-arrivals to get requests in a timely fashion or perhaps marketing wants the guests' information.

I personally did not get the email. But have you been inconvenienced in any way from the new policy? Have they told you directly that you cannot rent your weeks? There is one tug member who claims in multiple forums he's been highly inconvenienced. That person joined tug in 2020 but his signature line claims he's been a member since 2000. That same person has 14 posts on tug total, all of them on this topic since late May. And that same person claims that southern states promote daily shootings with AR15s (although the post may have been edited since) Until there is more real evidence that rentals are actually being restricted, I think we can just wait and see what happens.

To the extent they limit rentals of home resort weeks, that is a problem and highly questionable. Some owners may use their weeks in a given year and rent them all the following year if they take a cruise, or overseas trip. Some may use weeks in destination A and rent destination B, and vice versa next year. Some may have bought weeks because they thought they are retiring, and went back to work after the market dropped 30%. Either way, people can rent for a variety of reasons and weeks home resort usage should be almost untouchable, in my view. To the extent they limit rentals of point reservations (from elected points) they may have more justification to limit that, although it will also starve abound of inventory in the long run, since people won't elect points, so it's a double-edged sword.

I have a July rental myself (week home resort) that I'm still trying to rent, and it may rent within the 30-day window. If the new policy will limit my ability to add a renter in a timely fashion, I'll be more pissed off. Let's just see how it plays out...

 

[davidvel]

[...]

I have a July rental myself (week home resort) that I'm still trying to rent, and it may rent within the 30-day window. If the new policy will limit my ability to add a renter in a timely fashion, I'll be more pissed off. Let's just see how it plays out...

So when it directly affects you, you'll care. Makes sense.

 

[Oceans8]

I think you are jumping to a lot of conclusions here when you say they are prohibiting rentals.

The only thing they did is make it less convenient to change a guest's name. We should be upset when a management company works to inconvenience owners, and I will be happy to cite it as an excuse not to buy more, but from that to a class action is a big jump. That new policy can be justified by saying that they want pre-arrivals to get requests in a timely fashion or perhaps marketing wants the guests' information.

I personally did not get the email. But have you been inconvenienced in any way from the new policy? Have they told you directly that you cannot rent your weeks? There is one tug member who claims in multiple forums he's been highly inconvenienced. That person joined tug in 2020 but his signature line claims he's been a member since 2000. That same person has 14 posts on tug total, all of them on this topic since late May. And that same person claims that southern states promote daily shootings with AR15s (although the post may have been edited since) Until there is more real evidence that rentals are actually being restricted, I think we can just wait and see what happens.

To the extent they limit rentals of home resort weeks, that is a problem and highly questionable. Some owners may use their weeks in a given year and rent them all the following year if they take a cruise, or overseas trip. Some may use weeks in destination A and rent destination B, and vice versa next year. Some may have bought weeks because they thought they are retiring, and went back to work after the market dropped 30%. Either way, people can rent for a variety of reasons and weeks home resort usage should be almost untouchable, in my view. To the extent they limit rentals of point reservations (from elected points) they may have more justification to limit that, although it will also starve abound of inventory in the long run, since people won't elect points, so it's a double-edged sword.

I have a July rental myself (week home resort) that I'm still trying to rent, and it may rent within the 30-day window. If the new policy will limit my ability to add a renter in a timely fashion, I'll be more pissed off. Let's just see how it plays out...

It seems that your main point of concern is getting overshadowed with your connection between the individual mentioned on TUG regarding AR15s and its relevance to owner timeshare rentals.

The assumption of jumping to conclusions is precisely what occurred with Wyndham owners in the past, resulting in their current situation of dissatisfaction.

In our specific case, we received a letter from MVW indicating that our "usage pattern" is being questioned. This raises the possibility of potential consequences such as the cancellation of existing or future reservations, as well as additional enforcement measures, without any prior warning. It is disconcerting to find ourselves under scrutiny and subjected to a microscope for the utilization of our points and weeks. This action is purportedly based on Section VII B of the Abound Exchange Procedures.

It is possible that you have not received an email regarding this matter due to either not renting any weeks/points or still being in the process of attempting to do so.

It is worth considering the implications: if you are unable to rent your unit within a 30-day period, what alternative options are available? Resorting to Interval is often not a desirable choice for most individuals. Several individuals who have rented my unused weeks managed to secure bookings within the 30-day timeframe, some even as close as 3-days prior to the desired date. Considering a scenario where such an update needs to be made over a weekend, the level of expectation regarding Marriott's ability to handle the matter promptly and efficiently is rather low.

Undoubtedly, the new policy presents an inconvenience. Imposing more restrictions on how we can utilize our weeks, as well as limitations on when and how we can update guest names on our own reservations, is burdensome. It is perplexing to comprehend why there is a desire for increased governance over our ownership, for which we have invested a significant amount of money. This parallels the challenges faced by Wyndham owners, many of whom failed to recognize the potential negative impact of these new policies, falsely presented as beneficial for all. This is simply unacceptable.

If we continue to accept these changes without resistance, it is likely that blackout dates will be the next hurdle we encounter, similar to Wyndham.
It is important to acknowledge that this situation is occurring at the present moment and requires our immediate attention and action.

 

[DanCali]

So when it directly affects you, you'll care. Makes sense.

From what I have seen, while they say they may need 30-day advance notice, the name change generally occurs within 2-4 days. Is that incorrect?

 

[DanCali]

It seems that your main point of concern is getting overshadowed with your connection between the individual mentioned on TUG regarding AR15s and its relevance to owner timeshare rentals.

The assumption of jumping to conclusions is precisely what occurred with Wyndham owners in the past, resulting in their current situation of dissatisfaction.

In our specific case, we received a letter from MVW indicating that our "usage pattern" is being questioned. This raises the possibility of potential consequences such as the cancellation of existing or future reservations, as well as additional enforcement measures, without any prior warning. It is disconcerting to find ourselves under scrutiny and subjected to a microscope for the utilization of our points and weeks. This action is purportedly based on Section VII B of the Abound Exchange Procedures.

It is possible that you have not received an email regarding this matter due to either not renting any weeks/points or still being in the process of attempting to do so.

It is worth considering the implications: if you are unable to rent your unit within a 30-day period, what alternative options are available? Resorting to Interval is often not a desirable choice for most individuals. Several individuals who have rented my unused weeks managed to secure bookings within the 30-day timeframe, some even as close as 3-days prior to the desired date. Considering a scenario where such an update needs to be made over a weekend, the level of expectation regarding Marriott's ability to handle the matter promptly and efficiently is rather low.

Undoubtedly, the new policy presents an inconvenience. Imposing more restrictions on how we can utilize our weeks, as well as limitations on when and how we can update guest names on our own reservations, is burdensome. It is perplexing to comprehend why there is a desire for increased governance over our ownership, for which we have invested a significant amount of money. This parallels the challenges faced by Wyndham owners, many of whom failed to recognize the potential negative impact of these new policies, falsely presented as beneficial for all. This is simply unacceptable.

If we continue to accept these changes without resistance, it is likely that blackout dates will be the next hurdle we encounter, similar to Wyndham.
It is important to acknowledge that this situation is occurring at the present moment and requires our immediate attention and action.

Some of the issues you raise are definitely a concern. The 30-day thing making it harder to change a name doesn't really make much sense and is totally outlandish. It definitely makes it hard with last-minute rentals. Whether it passes the threshold for a class action - I am not qualified to say.

We do need acknowledge however that there are commercial players out there who buy points from owners, book reservations, and rent those out. I'm not referring to owners, but literally companies such as these:

Plan-A Vacation

If you are looking to rent out your Marriott Vacation Club Points, we can help you. Contact us today at Timeshare Club.

www.tcpointsrentals.com

Coming Soon – Vacation Club Points Rentals

vacationclubpointsrentals.com

I think most of us will agree this is not helpful to most owners who want to reserve using points. And it's possible that that this raised some red flags that are now affecting everyone.

Regarding regular owners - I do see a distinction between renting home resort weeks and renting reservations made with elected points (and I'm distinguishing between elected points and trust points). As I mentioned in a prior post, I don't think weeks should be messed with - to me that's deeded property that an owner can do whatever he/she wants to. But we also know that many owners are not satisfied transferring elected points outright and will make reservations to rent those out because the price per point can be higher. And to the extent that some do it extensively, I can see why it could be seen as problematic, especially if it violates the exchange rules.

Your post specifically mentions Abound Exchange Procedures, which seems unrelated to home resort weeks. If they want to crack down on rentals of reservations made with points, I don't see how it's that dissimilar from what II does. We tend to advise people not to rent out II reservations. The outcome here may end up being the same and I'm not sure much can be done about it... I wish they went after the larger actual commercial players who are probably 90% of the problem. But in the end, owners may have to just go back to renting their unused home resort weeks as weeks, or perhaps just transfer points for whatever the going rate it. Too bad the market for that is not more vibrant.