Arriving Guest Information [merged]

[kimbapooch]

Does anyone have a working link to the Guest Form that doesn't require sign-in to an account?

And does anyone want to help me by testing the "Change Arriving Guest Information" link on an existing reservation in your own account? Mine is linking to this page >>https://ownerservices.marriottvacationclubDOTcom/forms/reservation-name-change-form.html<< (link purposely disabled by me) but the page remains blank without populating.

Thanks!

I had similar results just now for a Rez in Nov. Blank page. Perhaps they are revising the form. I'd try again in a little while and if it's still missing, make a phone call.

 

[SueDonJ]

I had similar results just now for a Rez in Nov. Blank page. Perhaps they are revising the form. I'd try again in a little while and if it's still missing, make a phone call.

I just need a working link for another thread, not to actually add a guest to a res, but thanks for letting me know.

 

[SueDonJ]

Another FYI:

This thread spurred me to have a quite long, involved discussion with various people in Owner Services over a period of weeks, eventually ending in a lengthy phone call at the exec level. I didn't start it with TUG in mind and I mentioned no one in particular from TUG - my concern was my pattern over the last several years of booking several highest-demand (Maui Ocean Club in season) reservations using Abound Points from enrolled/elected Weeks at the earliest reservation windows, and then listing those speculative rentals through a broker. I wanted only to know how my own personal account might be affected by any new rules/processes they're considering. I'm more than satisfied with the experience after they answered all of my questions, plus a few more, and they didn't appear to be evasive in anything they had to say.

I won't go into details about specific questions/answers and I won't share the names of the people I dealt with directly because when I asked if they had any objections, they requested confidentiality. I can say that their target demographic as far as restricting rentals appears, for now, to be with a select group of owners who churn hundreds of high-demand spec rentals (and the points needed to book them) through their owner accounts. I was also told that anyone who has questions about their processes, or specifically about this new form (which I'm guessing might be in a revision process right now?) is encouraged to start a conversation the same way I did, by sending a message to customer.advocacy@vacationclub.com. I hope that if you see the need, you come away as satisfied as I did.

 

[frank808]

Wow I can't imagine someone doing hundreds of bookings a year. The amount of Abound points would be staggering. I thought booking 60 MVC weeks is a lot of work. Of course 95% of bookings are for my personal usage.

 

[dioxide45]

Wow I can't imagine someone doing hundreds of bookings a year. The amount of Abound points would be staggering. I thought booking 60 MVC weeks is a lot of work. Of course 95% of bookings are for my personal usage.

Bookings + guest name changes.

 

[4TimeAway]

Wow I can't imagine someone doing hundreds of bookings a year. The amount of Abound points would be staggering. I thought booking 60 MVC weeks is a lot of work. Of course 95% of bookings are for my personal usage.

Its people using arbitrage to make serious CASH..

Had people converting apartments to STR's saying I'm making great $$$.

I asked one isn't the Owner upset... Response, NO I pay him 20%.

 

[bazzap]

Does anyone have a working link to the Guest Form that doesn't require sign-in to an account?

And does anyone want to help me by testing the "Change Arriving Guest Information" link on an existing reservation in your own account? Mine is linking to this page >>https://ownerservices.marriottvacationclubDOTcom/forms/reservation-name-change-form.html<< (link purposely disabled by me) but the page remains blank without populating.

Thanks!

The page remains blank for me too, using the same link which I saved when this policy was first announced, probably because in MVC’s original email they say
“How do I update my reservation with the guest’s name?
View your upcoming reservations on your Owner website, click on the "Change Arriving Guest Information" link, and fill out the form. Please be aware if you don’t have any upcoming reservations, you will not see the link to the Guest of Owner form.”
UPDATE
interestingly just now, even when signed into my account, when I click on “Change Arriving Guest Information” with multiple future reservations the page still remains blank?!

 

[gln60]

I tried to put a reservation into my daughters name yesterday and trying to change the name form was not available for the last 3 days on the MVC website..time was of the essence because my daughter and husbands reservation is due to begin in 4 days…guess what?...I was told by the sales department at the Marriot Vacation Club i am staying at that it was NO PROBLEM…”just call the resort and add your daughters name”anyway..they ended up using their corporate computer to fill out the ridiculous form and send it on its way..I found it very strange that my IPad or their business center computer couldn’t do the name change…but the Sales departments corporate computer could.

 

[drkuz]

Does anyone know how to check the name on the reservation of a week using the owners website? We filled out the form but I can't find a way to check to see if it has been changed (I should have my Bonvoy number in). Before they started to use the form, it was easy to check the name on the reservation. I'm sure I could call, but I didn't know if there was an easy way. I know we are supposed to get an email when it is updated but I submitted 2 days ago and it hasn't changed yet (I've heard it could take several days). The email could come anytime.

 

[SueDonJ]

Wow I can't imagine someone doing hundreds of bookings a year. The amount of Abound points would be staggering. I thought booking 60 MVC weeks is a lot of work. Of course 95% of bookings are for my personal usage.

One comment mentioned several owners who are able to book entire blocks of resorts during the busiest periods, one or two times over. It wasn't mentioned as owners doing exactly that, but rather known owners having the ability via ownership combined with transfers to do exactly that.

Think of the points required to book (for example) every Maui Ocean Club Oceanfront 2BR during the first and second weeks of July, every year. It's astounding, and it's no wonder that Marriott has finally decided to go after activity that no doubt comes under even the vague "commercial activity" restriction in the docs.

 

[DRH90277]

Two days and calls to MVC because I am unable to get through to the add a Guest Name form and function. Finally and out of desperation, I added the guest name to the reservation on Bonvoy. The reservation on Bonvoy now shows the name of the guest. Anyone else having problems with this new name add requirement. I'm inclined to just let this go with what I've done. We deserve better systems and service.

I make no apologies for not being able to give the "MVC sharks" the contact information for "my" guest. My guests do not want any contact from sales and marketing.

Another thought - This was a points reservation which I made yesterday. When you make an online points reservation, you have the opportunity to add a guest to the reservation during the process. I was rushing and passed by this and confirmed the reservation. I noted this later and was unable to backtrack to add the guest. I inquired about this earlier today and the owner services person said I could have added this guest and avoided the special form. Next time I will slow down and add the guest during the points reservation process.

 

[Red elephant]

Two days and calls to MVC because I am unable to get through to the add a Guest Name form and function. Finally and out of desperation, I added the guest name to the reservation on Bonvoy. The reservation on Bonvoy now shows the name of the guest. Anyone else having problems with this new name add requirement. I'm inclined to just let this go with what I've done. We deserve better systems and service.

I make no apologies for not being able to give the "MVC sharks" the contact information for "my" guest. My guests do not want any contact from sales and marketing.

Another thought - This was a points reservation which I made yesterday. When you make an online points reservation, you have the opportunity to add a guest to the reservation during the process. I was rushing and passed by this and confirmed the reservation. I noted this later and was unable to backtrack to add the guest. I inquired about this earlier today and the owner services person said I could have added this guest and avoided the special form. Next time I will slow down and add the guest during the points reservation process.

This is how it works on the Vistana side. You can add the guest name when making the reservation or you can go and change it after it does not matter.

 

[DanCali]

I just need a working link for another thread, not to actually add a guest to a res, but thanks for letting me know.

I wish you would have told them not to make that form available outside of the mvci website (i.e., you have to be logged in as an owner to use it).

 

[dioxide45]

Does anyone know how to check the name on the reservation of a week using the owners website? We filled out the form but I can't find a way to check to see if it has been changed (I should have my Bonvoy number in). Before they started to use the form, it was easy to check the name on the reservation. I'm sure I could call, but I didn't know if there was an easy way. I know we are supposed to get an email when it is updated but I submitted 2 days ago and it hasn't changed yet (I've heard it could take several days). The email could come anytime.

When the name is changed, they should also remove your Bonvoy number so it should also disappear from your account on Marriott.com.

 

[SueDonJ]

I wish you would have told them not to make that form available outside of the mvci website (i.e., you have to be logged in as an owner to use it).

I made a lot of suggestions but they don't make a habit of listening to me.

 

[Gemini Chica]

I actually think that maks a big difference even if the Board ultimately agrees with the Management Company. Admittedly, I am not as familiar with the all the Owners Association documents as some of you are, but what I have seen in the documents at the resorts I own is it provides a process for the Board to take action against the owner for violation of the Governing Documents or Rules. It requries there be an initial notice of the violaiton, states what potential enforcement actions that may be taken for the violations and provides for the owner the ability to request a hearing if they disagree with the Boards decision.

I would much prefer this process than Marriott just arbitrarily canceling owners reservations when they beleive an owner is in violation of the rules.

What action can they take, legal? Cancel reservations, cancel your membership?

 

[Gemini Chica]

Another FYI:

This thread spurred me to have a quite long, involved discussion with various people in Owner Services over a period of weeks, eventually ending in a lengthy phone call at the exec level. I didn't start it with TUG in mind and I mentioned no one in particular from TUG - my concern was my pattern over the last several years of booking several highest-demand (Maui Ocean Club in season) reservations using Abound Points from enrolled/elected Weeks at the earliest reservation windows, and then listing those speculative rentals through a broker. I wanted only to know how my own personal account might be affected by any new rules/processes they're considering. I'm more than satisfied with the experience after they answered all of my questions, plus a few more, and they didn't appear to be evasive in anything they had to say.

I won't go into details about specific questions/answers and I won't share the names of the people I dealt with directly because when I asked if they had any objections, they requested confidentiality. I can say that their target demographic as far as restricting rentals appears, for now, to be with a select group of owners who churn hundreds of high-demand spec rentals (and the points needed to book them) through their owner accounts. I was also told that anyone who has questions about their processes, or specifically about this new form (which I'm guessing might be in a revision process right now?) is encouraged to start a conversation the same way I did, by sending a message to customer.advocacy@vacationclub.com. I hope that if you see the need, you come away as satisfied as I did.

Thanks for this, I have emailed that email asking for clarity as its very unclear and said this -

Our own points and weeks that we have purchased from Marriott, are we permitted to rent these out if we can not use ourselves, either directly or via a broker or a rental platform?

Many of us having spent alot of money with them over the years are now frightened with these new changes and what it means for us. May be time to offload.

Let's see if I get a reply.

 

[DRH90277]

Thanks for this, I have emailed that email asking for clarity as its very unclear and said this -

Our own points and weeks that we have purchased from Marriott, are we permitted to rent these out if we can not use ourselves, either directly or via a broker or a rental platform?

Many of us having spent alot of money with them over the years are now frightened with these new changes and what it means for us. May be time to offload.

Let's see if I get a reply.

It is sad that you spend a bunch of money and then are worried about this. I do not think your rental activities are jeopardized in the least. Should you rent out you should have no trouble and others will help you through the process. We use Redweek for listing our occasional rentals and it works fine. There are other rental platforms of which I am less familiar. MVC is probably using an elephant gun to shoot a mouse here as most of us are not their target.

Please don't off load over this as this is a mere inconvenience. People here on Tug will help you if you just ask as they care.

 

[DanCali]

MVC is probably using an elephant gun to shoot a mouse here as most of us are not their target.

Their targets are probably operations like this one:

Plan-A Vacation

If you are looking to rent out your Marriott Vacation Club Points, we can help you. Contact us today at Timeshare Club.

www.tcpointsrentals.com

 

[DRH90277]

Their targets are probably operations like this one:

Plan-A Vacation

If you are looking to rent out your Marriott Vacation Club Points, we can help you. Contact us today at Timeshare Club.

www.tcpointsrentals.com

Probably so, but it is inexcusable that MVC made it miserable for all of us. They might think about a more focused approach toward the few abusers.

Why does MVC think owners owe them the answers to "all these questions" to use "our" ownership? Perhaps, they should select the three most important questions and leave it at that. They could give comfort by adding a statement saying they will not use this information to contact our guests for marketing purposes.

Did I say I get annoyed by MVC's overreaching approach and attitude?

 

[suzannesimon]

I’m aggravated over this overreach into our ownership, but not worried. I think it is something to shut up the owners who complain all the time about us renting to make it look like they are “doing something”. I’ve seen comments from others convinced they are going to stop allowing rentals and they are happy. Their #1 reason though is to capture our guests’ contact info to get fresh prospects. I’ll get upset if a new form starts asking if we’re renting or letting Aunt Lucy use our week for free. They aren’t going to stop the renting though unless they want massive # of owners defaulting on their loans and maintenance fees.

 

[Gemini Chica]

I’m aggravated over this overreach into our ownership, but not worried. I think it is something to shut up the owners who complain all the time about us renting to make it look like they are “doing something”. I’ve seen comments from others convinced they are going to stop allowing rentals and they are happy. Their #1 reason though is to capture our guests’ contact info to get fresh prospects. I’ll get upset if a new form starts asking if we’re renting or letting Aunt Lucy use our week for free. They aren’t going to stop the renting though unless they want massive # of owners defaulting on their loans and maintenance fees.

I agree, if owners can't rent their surplus to cover their MF like sales reps advised, people will just sell it off or default til they lose it then they have a different issue to worry about!

 

[echino]

I agree, if owners can't rent their surplus to cover their MF like sales reps advised, people will just sell it off or default til they lose it then they have a different issue to worry about!

Defaults on maintenance fees do not affect the developer, so they don't worry about that.

 

[SMB1]

I just read the first couple of the 15 pages here, so sorry if this has been discussed. I asked our salesman about this last month. And asked if Marriott is cracking down on rentals. FWIW he said no, just the opposite. They have realized that the renters are usually non owners and the contact information allows them to invite them to a sales pitch. According to him they get more sales this way than from people who already own. And they don’t even have to give them 3 nights for $99 or whatever those packages go for now.

 

[DRH90277]

As a senior citizen, I sometimes make errors in filling in telephone numbers and addresses on the form. Oh well, our guests never complain and still seem to have a good time.