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Arriving Guest Information [merged]

DanCali

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And they don’t even have to give them 3 nights for $99 or whatever those packages go for now.

This I think is an notable point. When they give the 3 nights for $99, MVC sales probably reimburse the resort a substantial amount for that guest. And those Bonvoy or Abound point "gifts" also don't come for free. In fact, when you look at their earnings, the marketing costs are about 2.5x - 3x as costly to them as the inventory they sell (presumably picked up at ROFR). If they can put a relatively minor dent in that, it's a big impact on the bottom line.
 

dioxide45

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I just read the first couple of the 15 pages here, so sorry if this has been discussed. I asked our salesman about this last month. And asked if Marriott is cracking down on rentals. FWIW he said no, just the opposite. They have realized that the renters are usually non owners and the contact information allows them to invite them to a sales pitch. According to him they get more sales this way than from people who already own. And they don’t even have to give them 3 nights for $99 or whatever those packages go for now.
They will even give the buyer a linkage credit discount (usually $1.500) if they buy and are there in an owner rental.
 

dioxide45

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This I think is an notable point. When they give the 3 nights for $99, MVC sales probably reimburse the resort a substantial amount for that guest. And those Bonvoy or Abound point "gifts" also don't come for free. In fact, when you look at their earnings, the marketing costs are about 2.5x - 3x as costly to them as the inventory they sell (presumably picked up at ROFR). If they can put a relatively minor dent in that, it's a big impact on the bottom line.
MVC owns the inventory they use for these packages. I think the only thing they pay back to the resort is a reimbursement for daily housekeeping.
 

DanCali

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Does anyone have a working link to the Guest Form that doesn't require sign-in to an account?

And does anyone want to help me by testing the "Change Arriving Guest Information" link on an existing reservation in your own account? Mine is linking to this page >>https://ownerservices.marriottvacationclubDOTcom/forms/reservation-name-change-form.html<< (link purposely disabled by me) but the page remains blank without populating.

Thanks!

I was having a similar issue, but seems to depend on browser.

Firefox gives me this message:

1695584963314.png


While Microsoft Edge and Chrome don't seem to have a problem going through.
 

DRH90277

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The infamous and irritating form - Same problem but with Google Chrome for over 4 days of repeated tries. MVC said to change browser, but suspect problem is more widespread based upon your query.

I finally resorted to adding my guest on Bonvoy and it took. I will call MVC again tomorrow and ask them to check this out more thoroughly. The guest name is on the reservation now and I can't envision a significant problem even if I get a call from the MVC desk.
 
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TravelAmore

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Good Day. I responded to a Redweek ad to rent a Marriott Ko Olina unit. The owner is asking for info to complete a “Registration Transfer Form”. I’ve rented our Marriott units frequently over the years, including this year. I just change the name on the reservation and then follow-up with the resort a day or two prior to check-in to ensure my renters can check-in. Never heard of this form — but then I own legacy weeks, 1 original and several resale weeks, not MVC points.

Could my rental experiences differ because perhaps the owner is renting a unit reserved using points?? How do rental processes differ for points owners??
 

SueDonJ

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Good Day. I responded to a Redweek ad to rent a Marriott Ko Olina unit. The owner is asking for info to complete a “Registration Transfer Form”. I’ve rented our Marriott units frequently over the years, including this year. I just change the name on the reservation and then follow-up with the resort a day or two prior to check-in to ensure my renters can check-in. Never heard of this form — but then I own legacy weeks, 1 original and several resale weeks, not MVC points.

Could my rental experiences differ because perhaps the owner is renting a unit reserved using points?? How do rental processes differ for points owners??
Recently MVW appears to be trying to implement a new process for adding Guests/Renters names to gifted/rented reservations, including a requirement that owners complete a special form. It's accessible to owners on the website by navigating through:

--> USE WEEK(S) --> Weeks Reservations & History --> View Weeks Reservations & History

--OR--

--> USE POINTS --> Points Reservations

Then click "View" to the right of the specific reservation, then click "Change Arriving Guest Information" in the Guest Profile box.

This direct link to the form may or may not require sign-in to your account, and I don't know if it will populate if you don't have any pending reservations in your account:
MVC Guest of Owner/Member Name Addition
(If the link doesn't do that, maybe somebody who knows how to simply link it or include it as an attachment to a post can do that for us? Thanks!)

Moderator Note: [ I'm merging this post with the ongoing thread about this new process/form - you can see that Marriott has been tweaking here and there, and as yet there's no consistency in requiring the form, but what I'm putting in this post is current as of today. :) ]
 
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TravelAmore

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Recently MVW appears to be trying to implement a new process for adding Guests/Renters names to gifted/rented reservations, including a requirement that owners complete a special form. It's accessible to owners on the website by navigating through:

--> USE WEEK(S) --> Weeks Reservations & History --> View Weeks Reservations & History

--OR--

--> USE POINTS --> Points Reservations

Then click "View" to the right of the specific reservation, then click "Change Arriving Guest Information" in the Guest Profile box.

This direct link to the form may or may not require sign-in to your account, and I don't know if it will populate if you don't have any pending reservations in your account:
MVC Guest of Owner/Member Name Addition
(If the link doesn't do that, maybe somebody who knows how to simply link it or include it as an attachment to a post can do that for us? Thanks!)

Moderator Note: [ I'm merging this post with the ongoing thread about this new process/form - you can see that Marriott has been tweaking here and there, and as yet there's no consistency in requiring the form, but what I'm putting in this post is current as of today. :) ]
Thanks for the info and the merge, SueDon!
 

igopogo

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Does anyone know if there are repercussions for not completing this form and instead make the name change on marriott bonvoy site only?
When I accepted a rental in August, Redweek only asked me to change the name in Bonvoy, so that’s what I did. I figure Redweek has more to lose than anyone (in terms of reputation, not necessarily dollars directly) if Marriott enforces the form, so I’m guessing they have their finger on the pulse.

The date of the rental is not until February. So there’s still time for things to go soith.
 

tomvc

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I'm following the new process and submitted the guest addition form on Oct 12th. It doesn't not pre-populate. I'll update when the name change actually happens. Changing guest name is fully automated on Vistana side, but manual on MVC side.
 

echino

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I'm following the new process and submitted the guest addition form on Oct 12th. It doesn't not pre-populate. I'll update when the name change actually happens. Changing guest name is fully automated on Vistana side, but manual on MVC side.

It is manual on Vistana as well. When you click change guest name on the Vistana dashboard and fill it out, it only changes the guest name in the Vistana system instantly, with Vistana's 6-digit confirmation number. The guest info that you enter is then sent in the background to someone at Marriott to change the guest name in the Marriott system manually within a couple of days, with Marriott's 8-digit number. The guest cannot check in until the name is updated in the Marriott system. We know it's manual because sometimes they enter the name in the Marriott system with typos.
 

tomvc

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I'm following the new process and submitted the guest addition form on Oct 12th. It doesn't not pre-populate. I'll update when the name change actually happens. Changing guest name is fully automated on Vistana side, but manual on MVC side.

I requested a name change for a legacy week reservation on Oct 12th evening and received an updated confirmation with the guest name on Oct 15th afternoon.
 

qlaval

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Imagine the following:
I have rented one of my week for next summer. The renters already gave me a 50% deposit. Balance is due 5 months before checkin.
If in 5 months the renters doesn't provide me the balance due, will I be able to retake my week usage with this new procedure?
 

suzannesimon

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Imagine the following:
I have rented one of my week for next summer. The renters already gave me a 50% deposit. Balance is due 5 months before checkin.
If in 5 months the renters doesn't provide me the balance due, will I be able to retake my week usage with this new procedure?
What I’ve been doing is I send them the confirmation that I get by changing the name at Marriott.com. When I get the final payment, I complete the MVC form
 

hangloose

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Does anyone know if there are repercussions for not completing this form and instead make the name change on marriott bonvoy site only?
I do not know the repercussionsns. But, I'm taking the same actions I have in past....which is modify guest name on the Marriott Bonvoy website. Sounds like that's the method you have used. It's simple, has always worked for me (to date) when renting. I'm just going to disregard this other form for the time being. Feels like 'noise' to me.
 

suzannesimon

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I heard about this form here and completed it for 2 rentals I had this summer. I have never received anything from Marriott about the form. I’m a weeks owner and wondering if the notice just went out to Points owners.
 

bazzap

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I heard about this form here and completed it for 2 rentals I had this summer. I have never received anything from Marriott about the form. I’m a weeks owner and wondering if the notice just went out to Points owners.
I am also just a Weeks owner (albeit with enrolled Weeks).
I did receive this email back in June though.
(screenshot is just the first part of the email)

IMG_2968.jpeg
 

billymach4

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@VacationForever said? And I have the same question?
1698023730966.png


I do not know the repercussionsns. But, I'm taking the same actions I have in past....which is modify guest name on the Marriott Bonvoy website. Sounds like that's the method you have used. It's simple, has always worked for me (to date) when renting. I'm just going to disregard this other form for the time being. Feels like 'noise' to me.

Since I started to hear and see about this check in FORM issue.... I have already rented reservations from another Tugger for a future stay in May 24.

I rented out an Aruba week on RedWeek for a future stay in July 24.
I have rented privately to a recurring guest for a future stay at Ocean Pointe in May 24.

All of these weeks have been update via the Marriott Bonvoy Website.

I would really like to know what is the dang purpose of this silly form if we can still work around it?

What gives ?
 

pacman777

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Flaunting this where MVC reads these boards will only put a stop the workaround. Suggest people stop posting about this cause you know when too many people start doing it then the they’ll make sure nobody gets to do it.
 

billymach4

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Flaunting this where MVC reads these boards will only put a stop the workaround. Suggest people stop posting about this cause you know when too many people start doing it then the they’ll make sure nobody gets to do it.
I am not fearful of Marriott. You can be sure they are working on a fix. They just need more time to implement a permanent solution.

Beyond our control no need to fret about it.
 

billymach4

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Flaunting this where MVC reads these boards will only put a stop the workaround. Suggest people stop posting about this cause you know when too many people start doing it then the they’ll make sure nobody gets to do it.
Well the good old days are long gone. All of the big secrets have been let loose long time ago.

Gone are the days when my old mud week I purchased direct from Marriott for $1500 Summit watch, the studio unit traded into Aruba Surf Club for a 3 Bedroom. Boy why did I blather about that one!
Guess that's why Marriott went to Destination Points! Dang It!

Do you actually think I am shaking in my boots about a "Stinking Form from Marriott".
 

BigDawgTUG

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When I was first notified of the new form via a February 23, 2023 email from MVC, the stated consequence of failure to include all required guest information was as follows: "Failure to provide the Family Member’s or Guest’s name, email address, address, and telephone number by such time may result in cancellation of the reserved Use Period by Exchange Company." It continued: " Failure to provide the required information 30 days prior to arrival will not allow for an adequate guest notification period; therefore, we cannot guarantee that Family Member or Guest names will be able to be added to reservations in which you do not intend to stay."

Although you can provide the guest name, email and phone number via Marriott.com, you cannot also provide the guest's address. As a result, if you take the above as gospel, then anyone risks cancellation of the guest's reservation by failing to use the form or other means (e.g., add guest information at the time you make the booking) to include the guest's address.
 

echino

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It says "by the Exchange Company", which only applies to points reservations. Exchange Company is not involved with deeded weeks.
 
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