Arriving Guest Information [merged]

[BigDawgTUG]

The other "driver" that was discussed on TUG was the MVC's sales team's frustration at not being able to reach the guest in order to pitch them for a sales pitch. For them, this is new blood. So rather than just adding the guest name, they want address, phone and email address.

 

[suzannesimon]

Interesting form without any reference to Marriott on the form. Has anyone talked to anyone at Marriott about this form, its real purpose, and application to normal owners. Renting units has been encouraged by sales personnel for years as a means of covering maintenance fees. I can't imagine the Marriott Customer Base would try to make money by renting out timeshares.

It might be as simple as having MVC define a commercial use or enterprise, putting some limitation on rentals, and retraining the sales force.

I think it has 2 purposes - to get renter’s info so they can get them to a sales presentation and also to satisfy the owners who keep complaining about The renters taking away their inventory. I don’t think they care at all whether we rent it or not since it gives them fresh prospects.

 

[suzannesimon]

Since they started this form, my process has been to fill out the reservation on Marriott.com and send it to the renter as well as fill out the online form for Marriott. I have never once gotten a confirmation on the online form from Marriott. I don’t know if they are sending it to the renter. I see this is as a problem if it takes days for it to arrive when you have a nervous renter who is afraid of a scam or if you are doing a full service listing on RedWeek.

 

[Marathoner]

The Marriott.com site was easy to use and quick. Making changes like this which increase friction for users is so aggravating. We should figure out a way to penalize MVC and Marriott for going backwards in terms of user experience.

 

[dioxide45]

The Marriott.com site was easy to use and quick. Making changes like this which increase friction for users is so aggravating. We should figure out a way to penalize MVC and Marriott for going backwards in terms of user experience.

The best way is to vote with your wallet. Sell and move on.

 

[jwalk03]

The best way is to vote with your wallet. Sell and move on.

I don’t think I’ll go that far. But will certainly provide them negative feedback on the process any time the chance arises.

Why make the process less efficient for everyone?! If they want all the guest’s info and want to ensure the owner isn’t getting ENCs they are not entitled to fine- just create a better process than this manual BS they are doing now!

Should be very simple to create a spot on the MVC website to make the update and automatically remove the owner’s Bonvoy number if the name doesn’t match.

 

[LeslieDet]

Since they started this form, my process has been to fill out the reservation on Marriott.com and send it to the renter as well as fill out the online form for Marriott. I have never once gotten a confirmation on the online form from Marriott. I don’t know if they are sending it to the renter. I see this is as a problem if it takes days for it to arrive when you have a nervous renter who is afraid of a scam or if you are doing a full service listing on RedWeek.

I recently rented out one of my weeks and submitted the form via email. I had a confirmation within 24 hours sent to my email address listing the name of the person to whom I rented.

 

[LeslieDet]

The other "driver" that was discussed on TUG was the MVC's sales team's frustration at not being able to reach the guest in order to pitch them for a sales pitch. For them, this is new blood. So rather than just adding the guest name, they want address, phone and email address.

You are forgetting about enhanced state laws that require hospitality businesses to keep accurate records of the names of the actual occupants. Many laws were enhanced in an effort to prevent human trafficking.

 

[suzannesimon]

I recently rented out one of my weeks and submitted the form via email. I had a confirmation within 24 hours sent to my email address listing the name of the person to whom I rented.

Did you put your email on the form instead of the renter’s email? I’m wondering if that’s why I’m not getting confirmations.

 

[suzannesimon]

Both Hyatt and Vistana websites have straightforward online forms to complete for guests without all the threatening wording to owners. I immediately get a confirmation as soon as it’s completed. Hyatt also charges a $35 guest fee.

 

[LeslieDet]

Did you put your email on the form instead of the renter’s email? I’m wondering if that’s why I’m not getting confirmations.

I filled out the form boxes with the accurate information; then I received a confirmation showing the change to the new name. After that, the week disappeared from my BonVoy account for "trips".

 

[billymach4]

I wonder how Redweek will handle this? I just did 2 Verified Rentals on Redweek for Marriott Ocean Pointe.
Typically they want a screen shot or similar confirmation to verify the rental?

I did notice that after I made the verified purchase on Redweek today that I did not get any request to further verify?
Will wait for tomorrow start to see what Redweek requires?

 

[billymach4]

Both Hyatt and Vistana websites have straightforward online forms to complete for guests without all the threatening wording to owners. I immediately get a confirmation as soon as it’s completed. Hyatt also charges a $35 guest fee.

Well let's hope and pray Marriott does not begin to impose a guest fee.
Although I am sure they have this on their whiteboard $$$.

 

[dioxide45]

I wonder how Redweek will handle this? I just did 2 Verified Rentals on Redweek for Marriott Ocean Pointe.
Typically they want a screen shot or similar confirmation to verify the rental?

I did notice that after I made the verified purchase on Redweek today that I did not get any request to further verify?
Will wait for tomorrow start to see what Redweek requires?

But when you list it on Redweek you won't have a renter yet and no name to update. Redweek will just want to see a confirmation in your name with the dates you are listing. Your reservation will still show up on Marriott.com in your name and that is what you would provide them.

 

[billymach4]

But when you list it on Redweek you won't have a renter yet and no name to update. Redweek will just want to see a confirmation in your name with the dates you are listing. Your reservation will still show up on Marriott.com in your name and that is what you would provide them.

Yes you are correct. However if I recall correctly Redweek had some automated emails that I would then reply with my confirmation along with my name. This time around I have not yet received the request to reply with my verified confirmation number? I recall getting the request to verify soon after I paid with my CC?

When Redweek does get a renter to fill the order I would then have to update my Bonvoy account with the Guest name and then send a screen shot. Now however I will have to fill out the dang form. Wait 24 hours or longer and then send back my reservation with the guest name.

 

[LeslieDet]

I wonder how Redweek will handle this? I just did 2 Verified Rentals on Redweek for Marriott Ocean Pointe.
Typically they want a screen shot or similar confirmation to verify the rental?

I did notice that after I made the verified purchase on Redweek today that I did not get any request to further verify?
Will wait for tomorrow start to see what Redweek requires?

When you have a renter, I would presume that Redweek will require you to go into your MVC owner account and then complete the Guest Form for the specific reservation that has been rented. The form requires info including the full name, address, email, phone number, and then you check the box to notify them whether or not you will also be staying. You can't submit the form without all fields completed. When you say you will not be occupying the reservation, your BonVoy number is removed from the reservation.

I have not done any verified rentals via Redweek in the last year, so I do not know what else Redweek will require from you or if Redweek somehow has a workaround.

 

[Gawahoo]

When you have a renter, I would presume that Redweek will require you to go into your MVC owner account and then complete the Guest Form for the specific reservation that has been rented. The form requires info including the full name, address, email, phone number, and then you check the box to notify them whether or not you will also be staying. You can't submit the form without all fields completed. When you say you will not be occupying the reservation, your BonVoy number is removed from the reservation.

I have not done any verified rentals via Redweek in the last year, so I do not know what else Redweek will require from you or if Redweek somehow has a workaround.

Hopefully Redweek is aware and has figured something out. Last year, before the change that grayed out the name on marriott.com, I asked RedWeek about the new form and this was their reply:

(RedWeek Customer Service)

Jul 5, 2023, 12:40 PM PDT

Hello Sharon,

Thank you for contacting us.

Note, we are trying to get answers from Marriott. However, we have not gotten anywhere as we are not owners, instead, we are considered a 3rd party company.

While we get to the bottom of this, I can share with you that most owners are doing the name change online and not necessarily contacting owner services.

Here are the steps to change the name online, which works for the majority of reservations:
1. Visit https://www.marriott.com/reservation/lookupReservation.mi.
2. Enter the required information to look up the reservation.
3. Once your reservation comes up, scroll down to “Guest Information,” change the guest name to the renter’s/guest’s, then click “Submit.”
4. If your e-mail is the one on file for the reservation, you will receive an e-mail with the updated confirmation to forward to us. (Otherwise you can click on “E-mail” at the top of the reservation page to send us a copy.

If you are unable to change the name online, please contact Marriott's Owner Services at 1-800-845-4226 to request the name change. If you are a Vistana/Starwood owner, please contact Vistana's owner services at 888-786-9637 to request the name change. Please forward the confirmation to us at reservations@redweek.com. As soon as we receive the updated reservation confirmation, we can verify everything and complete the booking.

 

[LeslieDet]

Hopefully Redweek is aware and has figured something out. Last year, before the change that grayed out the name on marriott.com, I asked RedWeek about the new form and this was their reply:

Given that the form was reintroduced in the June timeframe, I'm not surprised that no one knew what to do; it is funny that Redweek was pushing the back door access and running the risk that the changes would not be accepted at check in. Hopefully, it is resolved. MVC owners are going to have to use the form.

 

[jwalk03]

I did my first guest confirmation using the new form this morning- lets see how long it takes and if they email me an updated confirmation in addition to my guest!

 

[jmhpsu93]

I forwarded the email confirmation from MVC to Redweek. I also did the marriott.com name change thing, so I'm assuming forwarding the email from MVC is the way to go forward with Redweek.

 

[deniseh]

I forwarded the email confirmation from MVC to Redweek. I also did the marriott.com name change thing, so I'm assuming forwarding the email from MVC is the way to go forward with Redweek.

How quickly are you receiving an email from MVC confirming name change? I know redweek wants a pretty prompt response and I don’t think I’ve always received an email from MVC. I will see the stay being dropped from my Marriott Bonvoy app so know it’s processed but redweek wants some kind of confirmation. Do you keep your email on the guest form you fill out?

 

[suzannesimon]

How quickly are you receiving an email from MVC confirming name change? I know redweek wants a pretty prompt response and I don’t think I’ve always received an email from MVC. I will see the stay being dropped from my Marriott Bonvoy app so know it’s processed but redweek wants some kind of confirmation. Do you keep your email on the guest form you fill out?

I’m wondering the same. I’ve never received a confirmation with this form. I’m thinking of using my email instead of the renter’s.

 

[jmhpsu93]

How quickly are you receiving an email from MVC confirming name change? I know redweek wants a pretty prompt response and I don’t think I’ve always received an email from MVC. I will see the stay being dropped from my Marriott Bonvoy app so know it’s processed but redweek wants some kind of confirmation. Do you keep your email on the guest form you fill out?

I’m wondering the same. I’ve never received a confirmation with this form. I’m thinking of using my email instead of the renter’s.

My apologies - I screen shot the confirmation screen after doing on the MVC web site, then sent that to Redweek.

 

[kimbapooch]

I’m wondering the same. I’ve never received a confirmation with this form. I’m thinking of using my email instead of the renter’s.

Another option to get the confirmation for Redweek if you have already changed the guest name is to:

1. Go to the Marriott.com site (make sure you're logged out)
2. Click on my trips on the top banner.
3. In the "Look up a reservation" section, fill in confirmation number, start date, first name (of the renter), Last name (of the renter)

This should display everything Redweek needs and that you had in the original confirmation except with the renters name instead of yours. Just print it as a PDF and send it in.

 

[jwalk03]

I did my first guest confirmation using the new form this morning- lets see how long it takes and if they email me an updated confirmation in addition to my guest!

Well, I think my form was processed as the reservation disappeared from my Bonvoy account- but I did not receive any kind of notice from MVC to let me know that it had been completed. I haven't checked with my guest yet to see if she received a new confirmation in her name.