Earlier I told Richelle I'd post a list of all the questions/concerns/clarifications requested that I (as well as reviewing other comments here on TUG) had and she had someone she would try to run it by. Thanks for the reminder to get this done. Here's my list for you
@Richelle (my questions, tried to capture other comments in this thread but stopped when things seemed to get too 'out there' for this topic):
*Please define 'subject to cancelation'.
- Will 100% of all reservations at the list resorts/dates be canceled for the remainder of year when a guest confirmation is added or will some reservations be honored?
- Will the cancelation happen immediately when the guest confirmation is added, is it automatic, or is it a manual process?
- If it doesn't happen immediately, is the reservation 'safe' or is it subject to cancelation up until the day of checkin?
*Regarding reservations with a partial number of nights in the blackout period. What happens if a reservation extends into or out of a blackout period? For example, what if I have booked Jun 20-27 for my cousin but haven't yet put the guest certificate on their reservation. Only the last 2 nights are in the blackout period. Will the entire reservation be subject to cancellation when I add my cousin as the guest?
*Are you making one-off exceptions to this policy? If so, please advise what kind of rules/exceptions we can expect to be followed and whom we should call for an exception? If and exception is granted, how will that be notated on the reservation?
* What if I have an existing reservation not in the blackout period, add a guest, and later add a night that then causes the entire reservation to extend into the blackout period. Does it now become 'subject to cancellation'?
* How does Travel and Leasure fit in? They have access and do list some Club Wyndham properties on their vacation package searches
Thank you!
Sorry for the delay.
1. What factors did you consider when deciding which resorts to add to the list?
There were three main factors that helped them decide what resorts should be on the list. These are in no particular order. They determined which resorts had a high number of guest certificate reservations. They determined which resorts were in demand, by looking at the searches to see what resorts people searched for availability the most. Then they looked at occupancy levels. He could not tell me what weight each factor had because he did not know, but those are the factors they considered
2. Please define 'subject to cancelation'.
By using the words “subject to cancelation” they are allowing themselves room to make exceptions on a case-by-case basis.
3. Will other resorts be added later?
There are no plans to, but it has not been ruled out. They removed Skyline. If they can remove one, it is safe to say they can add one. He said there were no meetings or anything to talk about adding anything to the list. To be safe though, I would suggest you assume it could be. If your reservation falls on a major holiday, just add the GC.
4. Will 100% of all reservations at the list resorts/dates be canceled for the remainder of the year when a guest confirmation is added, or will some reservations be honored?
Only the resorts in the list, for the dates specified, are subject to cancellation. Exceptions are made on a case-by-case basis. There are no plans to lift the policy. Reservations with guest certificates that were booked prior to March 15th will still be honored.
5. Will the cancelation happen immediately when the guest confirmation is added, is it automatic, or is it a manual process?
This one he could not speak to because it is not in his wheelhouse. He was not sure he would be able to share it if he did. I did not push it. If I were to hazard a guess, I would say it is automatic. They probably gave it 48 hours, so the owner could call and plead their case before the reservation was lost.
6. If it does not happen immediately, is the reservation 'safe' or is it subject to cancelation up until the day of check in?
No, it is not safe. Even if the system does not catch it, the resort is supposed to, and they are supposed to have the owner call the call center. I did ask, if someone added the GC right before the owner checked in, what would happen. He said the resorts are supposed to catch it and direct the owner to call the call center.
7. Regarding reservations with a partial number of nights in the blackout period. What happens if a reservation extends into or out of a blackout period? For example, what if I have booked Jun 20-27 for my cousin but haven't yet put the guest certificate on their reservation. Only the last 2 nights are in the blackout period. Will the entire reservation be subject to cancellation when I add my cousin as the guest?
Originally, it was only if your check-in date fell within the blackout dates, it was subject to cancellation. People figured that out and started booking reservations one day before the blackout period. Now the policy is if any part of the reservation falls in that blackout period, it will be subject to cancellation.
8. Are you making one-off exceptions to this policy? If so, please advise what kind of rules/exceptions we can expect to be followed and whom we should call for an exception? If an exception is granted, how will that be notated on the reservation?
Rentals are a hard no on the exceptions (his words). Aside from that, it depends on the circumstances. One example he gave is if they spent $10,000 on airfare to fly 10 members of his family to Hawaii. I know a woman who was sending her daughter and SIL on vacation and it got canceled. She plead her case, but they did not make an exception. I saw another person who was doing a family vacation get an exception. I suspect that reservations where the owner is traveling with them, are more likely to get exceptions than anything else. He was not able to provide more details because he’s not part of the team that makes those decisions. I assume they have a way of marking the reservation, otherwise, they wouldn’t be able to do a case-by-case basis. I would suggest calling the main number, and if you don't get any help, ask to speak to Owner Care.
9. What if I have an existing reservation not in the blackout period, add a guest, and later add a night that then causes the entire reservation to extend into the blackout period. Does it now become 'subject to cancellation'?
If the extra night added falls into the blackout period, it will be subject to cancellation. So triple-check the dates before adding a day.
10. How does Travel and Leisure fit in? They have access and do list some Club Wyndham properties on their vacation package searches
I have only done a few searches, but none of the Club Wyndham resorts I searched for showed up in the searches for those dates.
11. Will this continue to 2022?
This has not been ruled out. Given how many people seem to love the idea, I would say assume it will happen again next year.
12. (I asked this during the meeting.) Why the last-minute notice?
They had a set date that they needed to put this in place, but there were a lot of details they had to work through before they could notify the owner. Unfortunately, they did not get the details worked out in enough time to give any advance notice to the owner.
Their first getaway since their youngest was born.
clubwyndham.wyndhamdestinations.com
