Wow - miss a week and miss a lot! As an owner who rents several units each year, this is an added hoop to jump through, but I do see it, as mentioned earlier, in the best interest of all/majority members. Wyndham has many jobs, but the main two are to keep owners happy and fill as many rooms with them as possible - and to keep shareholders happy and defend the bottom line.
My question is for an overlapping reservation of the dates mentioned. Can you have an guest certificate on a week that extends into the restricted time periods? What if I had a reservation for a family member from June 20-27 at Bonnet Creek - would this be a reservation that was subject to cancellation? Only the last two nights fall into the restricted time frame...so what does that mean for my cousin and his family. I obviously did not see this in time to get the guest confirmation into his name. Guess I will call to find out.
Earlier I told Richelle I'd post a list of all the questions/concerns/clarifications requested that I (as well as reviewing other comments here on TUG) had and she had someone she would try to run it by. Thanks for the reminder to get this done. Here's my list for you
@Richelle (my questions, tried to capture other comments in this thread but stopped when things seemed to get too 'out there' for this topic):
*Please define 'subject to cancelation'.
- Will 100% of all reservations at the list resorts/dates be canceled for the remainder of year when a guest confirmation is added or will some reservations be honored?
- Will the cancelation happen immediately when the guest confirmation is added, is it automatic, or is it a manual process?
- If it doesn't happen immediately, is the reservation 'safe' or is it subject to cancelation up until the day of checkin?
*Regarding reservations with a partial number of nights in the blackout period. What happens if a reservation extends into or out of a blackout period? For example, what if I have booked Jun 20-27 for my cousin but haven't yet put the guest certificate on their reservation. Only the last 2 nights are in the blackout period. Will the entire reservation be subject to cancellation when I add my cousin as the guest?
*Are you making one-off exceptions to this policy? If so, please advise what kind of rules/exceptions we can expect to be followed and whom we should call for an exception? If and exception is granted, how will that be notated on the reservation?
* What if I have an existing reservation not in the blackout period, add a guest, and later add a night that then causes the entire reservation to extend into the blackout period. Does it now become 'subject to cancellation'?
* How does Travel and Leasure fit in? They have access and do list some Club Wyndham properties on their vacation package searches
* General comments.
- Extremely poor implementation. Announce 4 hours before it went into effect. Some lead time would have been appreciated. Will this continue to 2022? We need to know asap as people do plan in advance and this affects our planning (and for sure messed up some people in 2021)
- Not everyone got the email. The information is buried on the website. More visibility was needed. Communication failure, big time.
- Message about blackouts and cancellations is now on EVERY confirmation, owner or guest, for a resort that has some blackout dates. What a shame to alarm someone with an unaffected reservation of policy that does not affect them.
- I like the idea it will encourage use of other resorts and/or lower volume dates.
- Encouraged it appears Extra Holidays is following the same rules. Super important for all of us to see that commitment from Wyndham.
- Would be interesting to hear the why's of what resorts we picked, and why some many of us expected to be included were not
- Many owners have expressed and interest in some type of friends and family list. Is Wyndham considering anything in that area. Would have alleviated some of the major adverse affects for owners using their timeshare for friends and family. (Devil's advocate though, why is allowing friends and family okay but not renters - neither are paying maintenance fees or have skin in the game (purchase points/long-term commitment)
- Noting concerns by some that Wyndham needs to respect an owners RIGHT to allow others to use their shared interest. What say did the legal team have on this?
- It's been mentioned it would be nice if the system would alert us when booking or when a guest confirmation, the reservation may be canceled. Would be great if the system wouldn't let us add a guest confirmation and we could choose whether or not we want to cancel
- Most importantly - some advanced notice and transparency would have been greatly appreciated
If you can get some answers, especially to how it's going to be implemented aspects, they will be greatly appreciated.
Thank you!
). We only considered communities which had this rental restriction in the bylaws. We very much enjoy our stable neighborhood and our wonderful neighbors, partly because the HOA has done its job well. "Full rights" of individual owners in a shared interest are not necessarily the same as how you've described them in your post above.
