Wyndham limiting access by non-owners during most sought-after dates/locations

[Cyrus24]

I believe this 3BR is during the Blackout Period. If someone was looking for evidence of an Extra Holiday booking option, here it is. No way I'd pay that, but there are those who would.

 

[Cyrus24]

Here is another.

 

[55plus]

Documentation, documentation, documentation is a way to deal with this matter. Everytime anyone sees a rental on EH or any other vacation rental platform take a screenshot and email it to the powers at Wyndham along with a screenshot or link to the restricted timeframes. Explain the issue and ask, why the double standard? It's obvious the right hand doesn't talk to the left hand at Wyndham.

Can anyone on TUG provide email addresses for those in power at Wyndham to use for a Wyndham Double Standard? campaign?

 

[troy12n]

I believe this 3BR is during the Blackout Period. If someone was looking for evidence of an Extra Holiday booking option, here it is. No way I'd pay that, but there are those who would.

I have not been following the dates, but I don't think April 2022 is not part of the dates. I'm confused why anything from April next year is even on there unless maybe someone has a fixed week that they sent to Wyndham to rent out through Extra Holidays?

 

[Cyrus24]

I have not been following the dates, but I don't think April 2022 is not part of the dates. I'm confused why anything from April next year is even on there unless maybe someone has a fixed week that they sent to Wyndham to rent out through Extra Holidays?

It's on the Blackout List, feel free to check. And, it's easy to book an April Vacation (inside the 10 months).

 

[CO skier]

Here is another.
View attachment 37182

So, there are the "smoking guns" -- with "5 available" for the 2 bedrooms, at that.

Now the questions become, "Is this mal-intent on the part of Wyndham" or is it negligence - those responsible for booking Extra Holidays for Wyndham were not adequately informed/trained?

If it is a plot on Wyndham's part, why are not a lot more of the cancellations appearing on Extra Holidays?

Or is there simply a double standard?

 

[comicbookman]

am I missing something or do neither of the above reservations show at what resorts they are for? The blackout is not at all resorts.

 

[tschwa2]

am I missing something or do neither of the above reservations show at what resorts they are for? The blackout is not at all resorts.

top left corner- Wyndham Bonnet Creek

 

[dgalati]

I have not been following the dates, but I don't think April 2022 is not part of the dates. I'm confused why anything from April next year is even on there unless maybe someone has a fixed week that they sent to Wyndham to rent out through Extra Holidays?

The blackout dates are into 2022. I wouldn't be surprised if this doesn't become a permanent policy.

The updated list show 2022 dates. The Confusion is by design.

 

[dgalati]

So, there are the "smoking guns" -- with "5 available" for the 2 bedrooms, at that.

Now the questions become, "Is this mal-intent on the part of Wyndham" or is it negligence - those responsible for booking Extra Holidays for Wyndham were not adequately informed/trained?

If it is a plot on Wyndham's part, why are not a lot more of the cancellations appearing on Extra Holidays?

Or is there simply a double standard?

The black out dates and restriction rule is so confusing EH is also baffled on what is allowed or not!

 

[tschwa2]

It's also possible that those were given to EH before the new restrictions came out; much like if an owner already had a guest cert on a reservation before a rule comes out.

 

[dgalati]

It's also possible that those were given to EH before the new restrictions came out; much like if an owner already had a guest cert on a reservation before a rule comes out.

Wink wink!

 

[Cyrus24]

It's also possible that those were given to EH before the new restrictions came out; much like if an owner already had a guest cert on a reservation before a rule comes out.

Highly doubt it based on many other data points.
- I was told by an EH consultant last week that they were cancelling listings that hit blackout dates
- There are no listings for blackout dates at WBC between now and Easter 2022 (suggesting that all listings were cancelled, per above point)
- These listings were not showing as recently as Monday this week (last time I checked).

The fact that they are there suggests to me that the groups are not communicating. I doubt that there will be listings for Easter 2022, soon. If the listings stay there, then Wyndham is working the system to their advantage.

 

[ladawgfan]

Wasn't the "overlapping reservation by owner" exception previously included on the website? If so it seems to have been removed. Have they changed the rules on us again without letting any of us know?

 

[55plus]

Wasn't the "overlapping reservation by owner" exception previously included on the website? If so it seems to have been removed. Have they changed the rules on us again without letting any of us know?

My suggestion is to take a screenshot of the rules you're playing under before you make a guest reservation so you have something to fall back on if Wyndham changes the rules again after you begin playing and they penalizes you.

 

[ladawgfan]

Sorry for my earlier post. Just went back in this thread and found where this exception was in the email / letter version sent by Wyndham, which a lot of us never received.

 

[Lisa P]

When Clearwater first opened, the front desk man told me more than half the rooms were occupied by EH renters. And those rooms came from Wyndham directly.

When a resort first opens, all or most of the inventory is owned by the developer and only a portion is made available to owners to reserve, with the idea that they may love it and opt to buy more points at that home resort. The bulk of the initial inventory would be rented out as a revenue source to support ongoing construction.

Wyndham is using all its resources to monopolize the rental market. I would love to be wrong as I’d like to have more access for our extended family ownership, but the facts lead me to other realities. Wyndham is the mafia folks.

Over the last 2 decades, I've seen innumerable online posts by DVC members, Wyndham owners, and other points system owners who were furious that there was no availability for them to book a desired vacation while they were able to see rental availability directly or indirectly from the developer. Developers and resort management companies always control a certain amount of inventory (for maintenance, through foreclosure, or buy-backs). They usually have ways of acquiring even more inventory during a "breakage" period (the last weeks or months before check-in) when there are unreserved units, which they rent out to the public.

The timeshare developer and/or resort management company is (obviously) a commercial business. Rules that restrict individuals from using their timeshare as a commercial business would benefit both the small owners and the developer and/or resort management company by preventing such intense competition for them both. Renting out developer/manager-owned timeshare time is part of the industry business model, imho. Nothing new. Always frustrating for us "little guy" owners but not in any way unique to Wyndham.

 

[CO skier]

The black out dates and restriction rule is so confusing EH is also baffled on what is allowed or not!

The blacked-out resorts and dates are straightforward and simple to understand by anyone with a 2021 and 2022 calendar. Someone(s) in Extra Holidays did not get the memo or did not fully comprehend the resorts and dates. (This would explain why the owner cancellations are not appearing on Extra Holidays across most or all of the affected resorts.)

Since Extra Holidays is not part of Club Wyndham, the offending reservations will not show up on Club Wyndham's radar for cancellation.

If this is true, does it demonstrate negligence on the part of Wyndham? Yes, and it can be easily corrected.

If true, does this demonstrate "intent" on the part of Wyndham to defraud owners negatively affected by the owner priority policy? No.

 

[Jan M.]

Sorry for my earlier post. Just went back in this thread and found where this exception was in the email / letter version sent by Wyndham, which a lot of us never received.

I would only go by what's on the website. You may have missed earlier posts with some of us discussing what was in the email being inaccurate or needing clarified. The second bullet point says the owners can have unlimited guest reservations which isn't true.

 

[lost patience]

I just got off the phone with Wyndham..... I have several units booked for July 2 weekend. Most of the group arrives on July 2. I don't arrive until July 3. I had applied guest names to 2 of the reservations, but not the other 3. The VC told me that my reservations booked prior to June 18 for a group going to Vegas would not be impacted by the new restrictions as they were booked prior to June 18. I read him the words from the website and he retracted his statement and told me I had to arrive on July 2 and leave one in my name. I then booked a 2N starting July 3 in my name - I likely will not use it as I'll be staying in the 2br. We booked these so that each of us had our own rooms already. I asked if adding this unit would solve the problem that was created by a short notice policy change. He transferred me to owner care. Owner care said that would not work as I had to check in on the same night as everyone else. I then read the words to her from the email. She put me on hold and asked someone else. She returned with "yes" that will work. End result - I'm out additional points. There is one less unit available for the July 2 weekend at one of the resorts on the restricted list. Plus vacation counselors and owner care are not sure what's going on either.

Update: ***** Wyndham cancelled the July 2 reservation for 3 nights that had a guest name added after June 18. ***** AND - it had the overlap as specified in the email. As well as the dialog with VC and OC above.. I got the email today and checked the system and sure enough, I see it was cancelled. The points and guest confirmation were returned. Now my guests do not have a place to stay tomorrow night. We have my extra 1br that I booked for July 3 for 2 nights, but part of the crew sleeping on the couch was not the plan. Wyndham left 2 reservations with guest names that were added after June 18, along with the unit in my name. Cancelling the 3rd.

 

[comicbookman]

top left corner- Wyndham Bonnet Creek

Thanks

 

[dgalati]

Update: ***** Wyndham cancelled the July 2 reservation for 3 nights that had a guest name added after June 18. ***** AND - it had the overlap as specified in the email. As well as the dialog with VC and OC above.. I got the email today and checked the system and sure enough, I see it was cancelled. The points and guest confirmation were returned. Now my guests do not have a place to stay tomorrow night. We have my extra 1br that I booked for July 3 for 2 nights, but part of the crew sleeping on the couch was not the plan. Wyndham left 2 reservations with guest names that were added after June 18, along with the unit in my name. Cancelling the 3rd.

So sorry to hear this. I hope you can rectify the situation and rooms are available so C/S can right this unbelievable mess.

 

[dgalati]

The blacked-out resorts and dates are straightforward and simple to understand by anyone with a 2021 and 2022 calendar. Someone(s) in Extra Holidays did not get the memo or did not fully comprehend the resorts and dates. (This would explain why the owner cancellations are not appearing on Extra Holidays across most or all of the affected resorts.)

Since Extra Holidays is not part of Club Wyndham, the offending reservations will not show up on Club Wyndham's radar for cancellation.

If this is true, does it demonstrate negligence on the part of Wyndham? Yes, and it can be easily corrected.

If true, does this demonstrate "intent" on the part of Wyndham to defraud owners negatively affected by the owner priority policy? No.

Update: ***** Wyndham cancelled the July 2 reservation for 3 nights that had a guest name added after June 18. ***** AND - it had the overlap as specified in the email. As well as the dialog with VC and OC above.. I got the email today and checked the system and sure enough, I see it was cancelled. The points and guest confirmation were returned. Now my guests do not have a place to stay tomorrow night. We have my extra 1br that I booked for July 3 for 2 nights, but part of the crew sleeping on the couch was not the plan. Wyndham left 2 reservations with guest names that were added after June 18, along with the unit in my name. Cancelling the 3rd.

@CO skier reading the above post the restrictions and blackout dats are not so straightforward and simple as they may seem.

 

[ilya]

I was at Ocean Walk 2 years ago and saw buses of people getting off to check in... It was part of a travel group that does yearly groups to Multiple resorts... They were able to all (150 rooms ) get an oceanfront room, all in the north tower... While as an deeded owner had a side view...My room was very nice , though.. Talking to the guest, these rooms were booked well in advance and they were very happy to say they were guaranteed preferential treatment..

My point, Wyndham does have many ways of renting out rooms ..

I might also add these rooms were rented out cheaper than my MF.. If they really wanted to help owners they would cut back on the back door rentals...
Like I mentioned before of what I overheard the front desk commenting on the multi billion purchase of all the rental sites... VRBO.. REDWEEK..ETC...Does anyone know if this is true?

Another way they can help owners try to book is to fix the online system... It was mentioned that there are resorts that show availability but unable to book...
I am surprised that has not been addressed as a problem with access to be able to book...

 

[Jan M.]

Update: ***** Wyndham cancelled the July 2 reservation for 3 nights that had a guest name added after June 18. ***** AND - it had the overlap as specified in the email. As well as the dialog with VC and OC above.. I got the email today and checked the system and sure enough, I see it was cancelled. The points and guest confirmation were returned. Now my guests do not have a place to stay tomorrow night. We have my extra 1br that I booked for July 3 for 2 nights, but part of the crew sleeping on the couch was not the plan. Wyndham left 2 reservations with guest names that were added after June 18, along with the unit in my name. Cancelling the 3rd.

I may be missing something and I'm not trying to be mean. Are you surprised that your third guest reservation was cancelled?

From what I understand the system is programmed to cancel anything over your yearly allotment of the two permitted guest reservations for the resorts and dates on the lists. Owner care cannot override the system.

If I'm wrong about this HitchHiker71 will be able to give us the correct information.