Sent cancellation letter to Hilton, should I call?

[sher26]

I can definitely understand. From all experiences I've read and personally experienced, HGVC are very much on the up-and-up in rescission. They don't tend to play games with this.

Well done, by the way.

Can you tell us the contract and cost details? TUG likes to track how much they've saved folks over the years.

Cheers.

 

[sher26]

Hello I'm new to this forum, I posted in the new member page. I just bought a HGVC on Nov 6, 2021 and I immediately regretted it. So I wrote the rescission letter and dated it Nov 7, 2021. I had to hand write it as the hotel I was staying in had their business office closed. I stated we are enacting our right to cancel/rescind the timeshare. I put all the contact information and filled out a form that was in the packet regarding the right to cancelation. I hand delivered it to the HGVC, in Vegas where we bought the time share and about 40 minutes later the same salesperson called me up and asked if they could help us decide on another package but I said no and asked him to forward the letter to the contact office for rescission, he said he would do that. That was on Sunday, on Monday, I sent a duplicate letter certified with return receipt. I hope they don't play games and deny

 

[sher26]

They may refund to your credit cards within the 20 days, but it might take a bit longer to post to your account. We usually tell people to allow up to 45 days. It kind of depends on when in the cc's billing cycle the credit hits. We haven't heard of HGVC being anything but honest, so don't worry. You'll get the refund. Some other TS outfits we might worry about, but not HGVC.

Hello, I just put in our cancelation letter with HGVC and your statement about them in the up and up, really puts my mind at ease, now just waiting for information. Bought the ts on Nov 6, 2021 and hand delivered the cancelation on Nov 7, 2021. I also sent a duplicate letter to them certified return receipt on Nov 8, 2021.

 

[Passepartout]

Hello, I just put in our cancelation letter with HGVC and your statement about them in the up and up, really puts my mind at ease, now just waiting for information. Bought the ts on Nov 6, 2021 and hand delivered the cancelation on Nov 7, 2021. I also sent a duplicate letter to them certified return receipt on Nov 8, 2021.

They are honorable. Your rescission will go through. No need to call. Just watch your credit card account for the refund. They may or may not notify you. It isn't required.

 

[Talent312]

As said, sales peep and sales offices do _not_ process rescissions.
It was reported by one poster that they "lost" the letter. Too bad.
So, good move to send duplicates to the business address stated.

Verbal contact is not only unnecessary, but a waste of everyone's time.
It just gives sales a chance to change your mind.
.

 

[LadyT1968]

Everyone who signed the purchase contract must sign the rescission letter. If you both signed the contract, did you both sign the rescission letter? If so, you are in good shape. Sit back and wait.

If you both signed the contract but did not both sign the letter, send the letter again with both signatures. If today is Day 10, do it today. If it is not, do it today.

Does anyone have the correct address to send rescission letter. I purchased Hilton Grand Vacations Timeshare and 3 days ago, and there are conflicting addresses. I want to be sure I have the correct address as I want to send letter by tomorrow. Thanks

 

[TUGBrian]

use the one mentioned in the cancellation section of your signed sales contract.

though for the cost of a stamp, it wont hurt to send it to all of them =)

 

[Socallocal]

I have a similar experience. I bought from the timeshare rep at EOY 8,000 points for about $15,900. I immediately regretted this and sent in my cancellation letter (CA allows for a fax) within the correct time period and received a confirmation email from Diamond saying they got my letter. Here is my timeline:
Sep 22- Purchased points at timeshare presentation and saw down payment hit my credit card statement
Sep 25 - Sent cancellation via fax to Diamond and asked for receipt confirmation to be sent to the provided email. Also sent in certified mail (this was probably over kill, but I wanted to be sure I followed all steps in the contract for cancellation).
Sep 25 - Received cancellation request confirmation from Diamond via email
Oct 2 - Credit for down payment was posted to my credit card statement

Since I am a worrywart I wanted to make sure everything was settled and I did the unthinkable and called Diamond Transactions 855-342-3689 and Diamond Finance 800-205-7555 to ensure they are in the process of cancelling my contract and sending back the down payment. Diamond transactions told me when it would be cancelled (Sep 29 in their system) and Diamond Finance told me when to expect my credit to my account (Oct 9-11).

While I agree with everyone on this post that calling is not a good idea since they will waste your time, I made it very clear I didn't want to purchase and just needed my cancellation information. They were able to help me out and didn't try to sell me anything.

 

[muscae]

HGVC has Bay Forest Odawara in Kanawa, Japan. It’s a brand new by Hilton Club resort. They also have an external exchange affiliation with 19 Hotel Harvest properties in Japan. I know nothing of these resorts or how hard (or easy) they are to book. The HGVC reservation website says you have to book the Hotel Harvest properties by calling in to customer service.

Almost complete. They also have The Beach Resort Sesoko, by Hilton Club in Okinawa. It was the first HGVC resort in Japan. Most Japanese nationals who own HGVC have weeks in resorts in the state of Hawaii. They tend to use home week reservations.

 

[pedro47]

This thread was started May 20, 2021.