Great points.
1. It sounds like they have a new management team, based upon what they're saying their Facebook post, pasted below.
This is just conjecture, but they're probably going to use the divide and conquer method so that each manager is in charge of a different aspect of the site based upon their skills, interests, and experience. For example, they might have a customer satisfaction manager, a building and grounds manager, a general manager, a social media manager, a housekeeping manager, etc. Some managers may have to take on multiple roles.
It seems like they will be integrating some of the existing staff into their employee structure, according to their latest Facebook post.
2. The q&a on their Facebook account appears to have the most nuanced answers. They seem to be primarily focusing on what they can do to keep the property open and continuing to produce income, then they're going to look at the budget and can get back to owners on how the new changes will affect us.
They seem to be answering questions on their latest Facebook post as best as they can for now while they're setting up their organizational structures and systems.
Below is their August 9th, 2024 referenced post:
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Exciting New Beginnings at Eagle Village Resort!
We’re thrilled to share some transformative news that marks a new chapter in the story of our beloved resort! We understand that recent times have been challenging, and we sincerely appreciate your patience and understanding as we navigated through a period of uncertainty and limited resources.
Over the past two decades, and more specifically in recent years, Eagle Village Resort has faced difficulties due to dwindling ownership and funds, leading to a period of disrepair for our properties and grounds. We are deeply grateful for your continued support and patience during these times, and we want to thank you for standing by us.
Exciting News: New Management and Renovations!
Eagle Village Resort is now under new management as of July 2024! This change marks the beginning of a rejuvenation process that will restore our resort to its former glory and beyond.
Our new management team has already initiated property cleanup efforts around the resort and the entry road. Watch the first installment of the progress video here.
We are currently preparing detailed budgets and receiving contractor bids for renovations. Our team is committed to enhancing every aspect of our properties and grounds, ensuring that your experience at Eagle Village Resort will exceed your expectations. During this approximately two-year renovation phase, please bear with us as we diligently work to improve our facilities. We will remain open throughout the renovations, and while you might notice some temporary mess, we assure you that the end result will be well worth it.
Improved Communication and Management Systems
In the coming weeks and months, we will transition to a new communication and customer/owner relationship management system to facilitate regular and efficient communication with you. Over the next month, we will also be updating our phone system. In addition, our new website will go through several updates, much like our physical property, and will eventually introduce modern online owner profiles, direct bookings, and more.
Please understand that the resort phones have been overwhelmed with questions recently. We request your continued patience as we set up the new system, transition the current staff, and integrate the new management team.
Ownership Transfers and Assistance
Some owners have expressed interest in leaving the ownership group. While we hope everyone will stay with us through the renovation process, we understand that some may have questions about completing timeshare ownership transfers to family, friends, or through private sales. For assistance with estate or divorce matters, name changes, and removing/adding names to timeshare ownership, or transferring your deed back to the owners association or the new management company, the new management company suggests you contact Resale Closings. ResaleClosings can be reached at (610) 863-1581 or
Frank@ResaleClosings.com.
Thank you once again for being part of our community. Here’s to new beginnings and an exciting future ahead!
Warm regards,
The Eagle Village Resort Team"