As I reported earlier, I had sent a complaint to the Pennsylvania Attorney General's Office. They notified me that they were going to send my complaint to Eagle Village for mediation, but included the information that they had no official power to do anything. Eagle Village had 30 days to respond. I have heard back that Eagle Village ignored the complaint and did not respond. I am including the text from the letter from the Attorney General's office below. They say that they will keep my complaint on file for possible use in the future. I'd recommend others also fill out the Attorney General complaint form. It will be helpful to have multiple complaints on file.
The Bureau of Consumer Protection attempted to resolve your complaint
against Eagle Village through a voluntary mediation process. Despite our
efforts, we have not been able to resolve this matter between you and Eagle
Village. Despite our mediation attempts, Eagle Village did not respond to our
mediation efforts.
As you may know, participation in the Bureau’s mediation process is
voluntary for both sides, and we cannot compel a business to agree to a
solution. As a result, we will take no further action on your complaint at
this time. However, we want to inform you of other options that may be
available to you, should you decide to pursue this matter. Please refer to
Questions 8 and 9 in the FAQ section on our website at
for more information about the mediation process and your options in pursuing
the matter further. As we state in the FAQs, you are free to pursue a
lawsuit privately. Some lawsuits must be filed within a certain time, and
you should consult with an attorney if you have any questions.
We understand the frustration of trying to seek justice, and that this
was not the result you were hoping for. We want you to know that we
sincerely appreciate hearing and learning about your experience with this
business, as it is information from people like you that help us do our job
to protect consumers. A copy of your complaint will remain on file for
future reference and for possible use in an investigation or enforcement
action we may bring to protect the public interest of the Commonwealth of
Pennsylvania.
On behalf of the Office of Attorney General, thank you for taking the
time to bring this matter to our attention.
Very truly yours,
Laura Pittini
Consumer Protection Agent