HGVC's Deed Back Process

[gknlax]

As of 12/28/2023

• The contact email for HGVC deed back is pfoliosvc@hgvc.com.
• No additional fees as of 12/28/2023
• May take 90-120 days to process the deed back.

HOA VOLUNTARY SURRENDER
PROGRAM TERMS AND CONDITIONS
Other terms and conditions to the Voluntary Surrender Agreement (“Agreement”):
1. Property Maintenance and Expenses (Homeowner’s Association Assessments).
If all the terms and conditions of this Agreement are met, you will be released from all remaining property maintenance and expenses (“HOA Fees”) associated with your vacation ownership interest upon the successful conveyance of your vacation ownership interest back to us.
2. Satisfaction and Release of Liability (HOA Liens).
If all the terms and conditions of this Agreement are met and, upon conveyance of your vacation ownership interest to us by Warranty Deed (or the equivalent in the state where your vacation ownership interest is located), we will release any liens held by Hilton encumbering the vacation ownership interest. Upon recording the required lien release(s), as any Homeowner’s Association lien(s) for delinquent assessments (if applicable) will be satisfied, which will result in Hilton (and/or its affiliates) foregoing all rights to pursue a deficiency judgment.
3. Foreclosure Sale Suspension – only applicable to owners already in foreclosure.
We will suspend any foreclosure sale date until the conveyance of your Property has been completed, provided you return a validly executed and recordable deed and continue to abide by the terms and conditions of this Agreement. If any of the terms and conditions of this agreement are not met within 45 days as of the date of this agreement, we may initiate or continue the foreclosure process as permitted by the mortgage documents, recorded liens and/or governing association documents.
4. Termination of This Agreement.
We may terminate this Agreement at any time if:
a. Your financial situation improves significantly, you qualify for loan modification, you bring the account current or you pay off the obligations associated with the account (mortgage, association assessments, and/or other fees) in full.
b. You fail to act in good faith with the Agreement.
c. A significant change occurs to the property condition or value.
d. There is evidence of fraud or misrepresentation.
e. You file for bankruptcy and the Bankruptcy Court declines to approve the agreement.
f. Litigation is initiated or threatened that could affect title to the property or interfere with a valid conveyance.
5. Settlement of a Debt.
The proposed transaction represents our attempt to reach a settlement of your account, which may be associated with delinquent obligations (such as a delinquent mortgage or Homeowner’s Association assessments). You are choosing to enter into this Agreement even though there is no guarantee that the transaction will be successful. In the event this transaction is unsuccessful, we may exercise our remedies under the mortgage or governing association documents, including foreclosure. In consideration for Hilton’s willingness to accept the return of the Vacation Ownership Interest (VOI), you agree to release Hilton from and against any and all present or future claims and/or disputes that you may assert or may have asserted against Hilton of any nature whatsoever, known or unknown and immediately withdraw any such complaints made against the Indemnified Parties with any local, state, or federal agency, and cancel any credit card dispute or investigations it may have opened in connection with the Contract.
6. Credit Reporting Considerations
We cannot provide opinions or assumptions as to the impact to the borrower’s credit score, nor do we have control over, or responsibility for, the impact on the borrower’s credit score.
7. Membership Benefits.
Benefits associated with the above contract and HGVClub Membership shall automatically terminate once you no longer own a vacation ownership interest at an affiliated resort. Once HGVClub Membership is terminated, benefits and privileges of HGVClub Membership automatically and immediately cease. For instance, any unused Bonus Points or any Hilton Honors privileges granted solely in connection with HGVClub Membership shall automatically expire. Furthermore, reservations are subject to cancellation upon termination of the HGVClub Membership.
8. No Refund.
Owner understands and agrees that no refund of any amounts paid by the owner in connection with the VOI will be due or payable to Owner or any third party. Additionally, any chargeback attempts on credit card or debit card payment(s) previously made in connection with the VOI may be deemed as a failure to act in good faith by the owner and result in termination of this agreement.





Wanted to add this image provided by another TUG member outlining the official HGVC process for handling defaults as it is great info for any owners who may find themselves in this situation!

View attachment 98682

 

[gknlax]

Hello I am a newbie just joined this group today. I have a 2bdrm 8000pts gold in Las Vegas paradise. All hoa fees are up to date and unit is paid in full. I have read about volunteer buyback for Hilton and tried recently several times formally in writing and verbally with no success. They keep referring me to the brokers to sell the unit. What is the magic formula to get to the right people to be able to give the unit back to them?

 

[GT75]

I have a 2bdrm 8000pts gold in Las Vegas paradise. All hoa fees are up to date and unit is paid in full.

I would also suggest that you list in the free TS section. I would think that someone would take this TS off your hands for free because the MFs are fairly good and the price is certainly right. If you do decided to list it there, provide as much information as possible such as club, resort, deed type, season, # of bedrooms and 2024 MFs.

Free Timeshares

Timeshare ownerships offered completely free by owners! Rehome an unwanted timeshare at no cost! Timeshares listed here must be offered completely free!

tugbbs.com

Someone will also hopefully respond to your question also.

 

[gknlax]

I would also suggest that you list in the free TS section. I would think that someone would take this TS off your hands for free because the MFs are fairly good and the price is certainly right. If you do decided to list it there, provide as much information as possible such as club, resort, deed type, season, # of bedrooms and 2024 MFs.

Free Timeshares

Timeshare ownerships offered completely free by owners! Rehome an unwanted timeshare at no cost! Timeshares listed here must be offered completely free!

tugbbs.com

Someone will also hopefully respond to your question also.

Thanks for the info!!

 

[rkTugg59]

Hello I am a newbie just joined this group today. I have a 2bdrm 8000pts gold in Las Vegas paradise. All hoa fees are up to date and unit is paid in full. I have read about volunteer buyback for Hilton and tried recently several times formally in writing and verbally with no success. They keep referring me to the brokers to sell the unit. What is the magic formula to get to the right people to be able to give the unit back to them?

If this is a Hilton property, try emailing the address on the first post of this thread. The deedback process is paused now, but they did respond and In have a case number for when they hopefully resume the process. Wish you success?

 

[WaikikiFirst]

have a 2bdrm 8000pts gold in Las Vegas paradise. All hoa fees are up to date and unit is paid in full

is that annual or EOY?
I think the annual version sells for something on eBay, not that I know how much effort the seller puts in or how much $$$ the seller nets after all expenses.

 

[alwysonvac]

If this is a Hilton property, try emailing the address on the first post of this thread. The deedback process is paused now, but they did respond and In have a case number for when they hopefully resume the process. Wish you success?

Paused? This thread is for HGVC owners.
Diamond's deedback process was paused

 

[alwysonvac]

Hello I am a newbie just joined this group today. I have a 2bdrm 8000pts gold in Las Vegas paradise. All hoa fees are up to date and unit is paid in full. I have read about volunteer buyback for Hilton and tried recently several times formally in writing and verbally with no success. They keep referring me to the brokers to sell the unit. What is the magic formula to get to the right people to be able to give the unit back to them?

Sadly you have to keep trying until they put you in touch with the appropriate department.

Send an email to pfoliosvc@hgvc.com

Tell them that you wish to initiate a voluntary surrender of your ownership. Indicate that your ownership is paid off with no outstanding balance.

Ask them to send you the appropriate forms/paperwork to initiate the voluntary surrender. Include your resort name, resort location, number of points, and contract number.

Important tips

1. Don't mention any type of reimbursement otherwise you'll be directed to a resale broker
2. Don't mention any type of hardship otherwise you'll be ask to complete a hardship financial application to prove it.

If you're sent a hardship application, just indicate not applicable next to each options and write in "Requesting a voluntary surrender (no outstanding balance)". See this thread for more details

https://tugbbs.com/forums/threads/warranty-deed-back-warranty-deed-surrender-success.367434/​

 

[mysticah]

Has anyone had hgvc OFFER to take back a deed and waive overdue mf?

 

[HuskerATL]

Has anyone had hgvc OFFER to take back a deed and waive overdue mf?

Are you sure it is HGV and not another company pretending to be? I haven't heard of that.

 

[mysticah]

Are you sure it is HGV and not another company pretending to be? I haven't heard of that.

It's on their letterhead

 

[HuskerATL]

It's on their letterhead

What property? They have so many unsold deeds that they push them out to brokers to sell so this would really surprise me. Of course, another company can put HGV info on the letterhead but not really be HGV but an exit company.

 

[HuskerATL]

It's on their letterhead

I would call HGV directly and ask about it not the number in the letter. There are so many scams out there, that you have to be careful.

 

[mysticah]

What property? They have so many unsold deeds that they push them out to brokers to sell so this would really surprise me. Of course, another company can put HGV info on the letterhead but not really be HGV but an exit company.

The closer I look, the more sleazy it looks. Hilton letterhead but "Grand Vacations Resort services has agreed to accept a Deedback" (that we did not initiate) and the contract is to convey the deed to ILX Acquisition, Inc. They supplied our membership number and all of our deed information.

 

[HuskerATL]

The closer I look, the more sleazy it looks. Hilton letterhead but "Grand Vacations Resort services has agreed to accept a Deedback" (that we did not initiate) and the contract is to convey the deed to ILX Acquisition, Inc. They supplied our membership number and all of our deed information.

That does sounds sleazy. The deed info is public info but the membership number is interesting. That shouldn't be. There are tons of exit company scams though.

 

[Dream]

I’ve tried twice and I keep being told there isn’t a feedback process and to list it for resale.

 

[CalGalTraveler]

I’ve tried twice and I keep being told there isn’t a feedback process and to list it for resale.

Do you own an HGVC deed or Former Diamond?

 

[Dream]

Do you own an HGVC deed or Former Diamond?

HGVC.

 

[dioxide45]

HGVC.

What resort and season?

 

[GT75]

And room/unit type?

 

[Dream]

And room/unit type?

2 BD - Seaworld

 

[knits1]

HGVC.

I can only add, if you contact any other Hilton department, but the polio, that is the answer you will get " we don't have a deed back department " I don't know if that is because they want to discourage, or that person truly doesn't know. It was the reason I wanted to pull out my hair!

 

[Tamaradarann]

I can only add, if you contact any other Hilton department, but the polio, that is the answer you will get " we don't have a deed back department " I don't know if that is because they want to discourage, or that person truly doesn't know. It was the reason I wanted to pull out my hair!

That is a good question. I know when I got our Deedbacks completed the person that I talked to in the Deedback Department didn't give me the correct information about the effect the Deeded Back Properties had on my total points account and the reservations that I had already made since I still owned other HGVC properties. It was like one hand did not know what the other hand was doing. I called the call center and got the correct information.

 

[WaikikiFirst]

I don't know if that is because they want to discourage, or that person truly doesn't know

Hanlon's Razor. Occam's will get you to the same place I think

 

[Dream]

I can only add, if you contact any other Hilton department, but the polio, that is the answer you will get " we don't have a deed back department " I don't know if that is because they want to discourage, or that person truly doesn't know. It was the reason I wanted to pull out my hair!

This all started with an email to the portfolio department. I plan to continue to keep emailing them until I get the correct info.