HGVC's Deed Back Process

[bheth1982]

The closer I look, the more sleazy it looks. Hilton letterhead but "Grand Vacations Resort services has agreed to accept a Deedback" (that we did not initiate) and the contract is to convey the deed to ILX Acquisition, Inc. They supplied our membership number and all of our deed information.

If is something like this, it is from Hilton; you just need to ensure send back the package to Hilton´s main offices in Orlando, regarding the outstanding MF, I have not heard of anything similar; but before they used to wave the upcoming one.

 

[brial05]

Everyone,

I did not link to the form I used only a few months ago because I knew it could be different based on the type of portal experience your account offers. I am glad I did not, as the whole thing has changed.

In the past, they had a RESALE link to a FORM and a HARDSHIP link to a FORM.

I used both at the time; the resale side is just what it is: resale.
The hardship form initiated the process discussed herein, deed back.

Very interestingly, nothing is now mentioned about HARDSHIP on the whole portal, and there are no links. There is now only one link to follow, "HGV Transitions", which only takes you to a resale form.

I was told that most contracts have 'Surrender' language. It may be time to dig into your contracts to verify. I'm going to try to find my original contract. It was spiral-bound, and I'm sure it was thrown away years ago.

 

[my-bed]

For those of you who have had your deed backs processed successfully by HGVC does that also mean that your original contracts are also cancelled? I have read/heard that the deed is separate from the contract? Just looking for clarity.

 

[GT75]

I have read/heard that the deed is separate from the contract?

You must have the contract paid off with no loan outstanding.

 

[my-bed]

You must have the contract paid off with no loan outstanding.

Yes my loan is paid off. So that was the contract then?

 

[knits1]

Yes my loan is paid off. So that was the contract then?

You probably moved on. But, they usually send you a contract when they try to get you to sell your timeshare thru them. A totally worthless venture. I tried that. Probably the same person that put you with the hardship department , had put me with the same department. That's how I ended up with the run around and false info. The portfolio department does deed backs and reselling. Your email has to be clear that you are asking for a deedback (info what all to include is in forum). Than you wait for about 3 weeks.

 

[Cranberry55]

Hi Everyone!

Thank you for folks who started this site, you are doing God's work here.

We have paid off our TS long time ago and since our circumstances and availability to travel have changed we simply don't want/need it anymore.

Our HGVC (purchased 10 y ago, home resort in HI, but access to all locations) was offered a buy back by HGV resale department a few weeks ago and they are charging us $2,115 for, as they explained, "18 months fee that covers the company’s cost to transfer and record the title, as well as the costs HGV will incur related to future maintenance fee payments on your interval."

We don't currently have any outstanding invoices with them and our MF are due in Jan 2025 (we pay about $2,600 once every 2 years). I am, of course, trying to avoid paying anything and willing to give it away (and maybe I will on here once I figure out transfer fees due and other transfer related costs!).

From your experience with HGVC - is this a reasonable amount to pay the resort to exit?

Thanks so much!

 

[HuskerATL]

Our HGVC (purchased 10 y ago, home resort in HI, but access to all locations) was offered a buy back by HGV resale department a few weeks ago and they are charging us $2,115 for, as they explained, "18 months fee that covers the company’s cost to transfer and record the title, as well as the costs HGV will incur related to future maintenance fee payments on your interval."

This sounds odd to me. Are you sure that you are working directly through HGVC or a company who pretends to work for HGV but are really a third party exit company?

 

[Cranberry55]

This sounds odd to me. Are you sure that you are working directly through HGVC or a company who pretends to work for HGV but are really a third party exit company?

So the fee does sound unreasonable? Pretty confident it is directly through HGV since the return address for paperwork is
Hilton Grand Vacations
Attn: Resale Department
6355 Metrowest Blvd., Ste 180
Orlando, FL 32835

 

[Cranberry55]

I just started the Deedback process. The email address at the beginning of the thread worked for me after three tries. I got phone calls saying they didn't do deed surrenders the first two times. For your information, I have Las Vegas, the Boulevard, Gold, every other year studio.

Can you please share if you ended up paying any fees? I see that your initial post was in August - was the "deed back" succesful, or still ongoing? Thank you!

 

[CalGalTraveler]

@Cranberry55 What do you own? How many HGVC points is this worth?

Try giving it away on the TUG Free Forum or on the Facebook Resale and owners group and see if someone will pay the LT transfer fees and Maint fees. You have nothing to lose but $2115 and transfer fees if you ultimately deed back.

Depending on what you own, someone may want it. Especially if they only need to pay Maint Fees going forward.

 

[Cranberry55]

Thank you, @CalGalTraveler ! I might do that.

We actually realized that we have never contacted Portfolio Services, but have been working with HGV resale dept for years (clearly, without success
I just drafted and sent an email - hopefully it works and we can avoid the fees proposed by the resale dept at HGV. This site is gold!

 

[HuskerATL]

So the fee does sound unreasonable? Pretty confident it is directly through HGV since the return address for paperwork is
Hilton Grand Vacations
Attn: Resale Department
6355 Metrowest Blvd., Ste 180
Orlando, FL 32835

I have not heard of deed backs being required to pay MF costs for the next year. The other fees, maybe, but it would be good to hear from others if that had to pay.

 

[Cranberry55]

After contacting Portfolio Services, got an email today and they stated that there is "no possible way" to just give deed back. If there is financial hardship, Resolution dept at PS will help set up payment plan but the owner must be behind on payments. Other departments at PS are Recovery and Resale. Resale was the one who offered us to load off our TS for $2,100 via their "transition program". Bummer.

 

[Tamaradarann]

After contacting Portfolio Services, got an email today and they stated that there is "no possible way" to just give deed back. If there is financial hardship, Resolution dept at PS will help set up payment plan but the owner must be behind on payments. Other departments at PS are Recovery and Resale. Resale was the one who offered us to load off our TS for $2,100 via their "transition program". Bummer.

Earlier this year we and others have been succssful wtih free Deedbacks. However, perhaps HGVC has changed the rules. As I have said before on is this thread, I feel(felt) that HGVC was doing the right thing in taking back Deeds Back to avoid owners being in default which will cause the rest of the owners of that property to pay higher maintenance to make up for the shortfall in funds due to people not paying their maintenance. Contact Portfolio Services again and tell them that others have be able to do Deedbacks. Be assertive and insistent and talk to a supervisor/manager. Try to get the CORRECT ANSWER. It is important for all of us HGVC timeshare owners to know what the rules are TODAY. The statement "no possible way" is NOT TRUE is a global sense. But it may be true on November 25, 2024, while it wasn't true on March 31, 2024!!

 

[knits1]

Earlier this year we and others have been succssful wtih free Deedbacks. However, perhaps HGVC has changed the rules. As I have said before on is this thread, I feel(felt) that HGVC was doing the right thing in taking back Deeds Back to avoid owners being in default which will cause the rest of the owners of that property to pay higher maintenance to make up for the shortfall in funds due to people not paying their maintenance. Contact Portfolio Services again and tell them that others have be able to do Deedbacks. Be assertive and insistent and talk to a supervisor/manager. Try to get the CORRECT ANSWER. It is important for all of us HGVC timeshare owners to know what the rules are TODAY. The statement "no possible way" is NOT TRUE is a global sense. But it may be true on November 25, 2024, while it wasn't true on March

Earlier this year we and others have been succssful wtih free Deedbacks. However, perhaps HGVC has changed the rules. As I have said before on is this thread, I feel(felt) that HGVC was doing the right thing in taking back Deeds Back to avoid owners being in default which will cause the rest of the owners of that property to pay higher maintenance to make up for the shortfall in funds due to people not paying their maintenance. Contact Portfolio Services again and tell them that others have be able to do Deedbacks. Be assertive and insistent and talk to a supervisor/manager. Try to get the CORRECT ANSWER. It is important for all of us HGVC timeshare owners to know what the rules are TODAY. The statement "no possible way" is NOT TRUE is a global sense. But it may be true on November 25, 2024, while it wasn't true on March 31, 2024!!

Also, didn't somebody say they paused diamond but where putting people on a list if they start again. I always thought ones they bought those other timeshare companies, everything was diamond. But not sure.

 

[brial05]

After contacting Portfolio Services, got an email today and they stated that there is "no possible way" to just give deed back. If there is financial hardship, Resolution dept at PS will help set up payment plan but the owner must be behind on payments. Other departments at PS are Recovery and Resale. Resale was the one who offered us to load off our TS for $2,100 via their "transition program". Bummer.

This is unfortunate.
I noted a little less than a month ago how the website and the new language of "HGV Transitions."

The email address everyone mentions and that is documented on this forum ("Portfolio Services") was the one I had to use for the final step in my process.
I corresponded with two other email addresses before sending a package to Portfolio. In other words, Portfolio never emailed me directly, you are instructed to send that email your package.

It does not surprise me that emailing Portfolio Services directly is not fruitful.

@Cranberry55, I would take that offer quickly if Hilton wants to take your unit from you for a year of MF. I was lucky enough to have them take my unit for free, but it does appear that that is no longer an option.

 

[HuskerATL]

I noted a little less than a month ago how the website and the new language of "HGV Transitions."

Transitions is the Diamond/HVC name for the program to pay them to give back your Trust points.

 

[giowop]

I struck out twice in the past two months trying to do this. Was told again last week on the phone that they do not take deeds back. If there is a demonstrated hardship, they would consider that (not my situation), or they were going to put me in touch with their "resale" department - no, thanks.

I would think that they would WANT to take my deed back so they could turn it around and resell it to someone else at a profit. Perhaps their inventory is too heavy, currently...

 

[CalGalTraveler]

@giowop if these are Blvd properties, why don't you give them away on TUG and FB and ask them to pay the LT transfer fee and 2025 MF? (which they will be able to use) Unless they are silver studio dogs, perhaps someone would want them. HGVC would probably require you to pay 2025 MF and possibly a transfer transaction fee (IDK ) so this might be less costly.

 

[HuskerATL]

I struck out twice in the past two months trying to do this. Was told again last week on the phone that they do not take deeds back. If there is a demonstrated hardship, they would consider that (not my situation), or they were going to put me in touch with their "resale" department - no, thanks.

I would think that they would WANT to take my deed back so they could turn it around and resell it to someone else at a profit. Perhaps their inventory is too heavy, currently...

I think that they have plenty of inventory to sell so don't want any back. There are exceptions though, like the SC properties where the developer, Strand, does take them back.

 

[Tamaradarann]

Also, didn't somebody say they paused diamond but where putting people on a list if they start again. I always thought ones they bought those other timeshare companies, everything was diamond. But not sure.

Wow we need to get straight what Timeshares we are talking about. This Forum is the HGVC Forum. Therefore, questions, comments and thoughts should be related to the HGVC Timeshares. If posts and questions are being made about HVC, Diamond or DVC then the answers and suggestions that are being made are irreevant and confusing. There is a Forum for the Former Diamond, DVC, now HVC(Hilton Vacation Club) where questions and posts are most appropriate and answers and suggestion would be most relevant.

 

[Tamaradarann]

Thank you, @CalGalTraveler ! I might do that.

We actually realized that we have never contacted Portfolio Services, but have been working with HGV resale dept for years (clearly, without success
I just drafted and sent an email - hopefully it works and we can avoid the fees proposed by the resale dept at HGV. This site is gold!

Please see my last post about 5 minutes ago which may clear up some confusion.

 

[ScottishGal]

Hi everyone - I am new to this forum, and found this thread by searching on Google. I have a 2 bedroom Gold week (8000 points) in HGVC, South Beach and I am looking to give it back after over 20 years, mainly because the maintenance fee is going up massively each time (latest one was $2600, up by over 25% since last year) and also as I live in the UK and their are not very many good HGVC or RCI resorts with good availability in Europe.. Also, with the maintenance fee that high, I can get something nicer and cheaper easily.

I followed the advice in this forum about the deedback request and just wanted to let you all know that I got a letter today (2nd Dec) from them by email to say that they are offering me a voluntary surrender. My email request to pfoliosvc@hgvc.com was sent in mid October, so about 6 weeks ago.

Here's what the letter says:

Our office is in receipt of your correspondence regarding the above-referenced account. Since customer
service is very important to us, we appreciate you reaching out.

We have reviewed your request as well as the status of your account. Based upon our review, we are
offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of
the vacation ownership interest back to Hilton Resort Corporation and/or its affiliates and there will be no
refund of any monies paid towards the purchase price, Loan or Maintenance fees.

For you to be able to do a Voluntary Surrender Warranty Deed to give the contracts back to Hilton Grand
Vacations, the documents will need to be notarized by a US Notary or at the US Embassy or consulate. If
you are unable to do this, then you can allow the account to proceed through foreclosure.

Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and
you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must
complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.

You can send a signed copy of the agreement by emailing assetteam@hgvc.com or by mail to Portfolio
Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed
agreement by email, please make sure the scanned copy of the agreement is legible. Once our office
receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable
membership certificate, to transfer the ownership.

If there are any questions, please contact the Recovery Department directly toll-free at 800-579-3919 (U.S.
and Canada) or 407-613-3879 (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET,
and one of our agents will be available to assist you.

Sincerely,
Hilton Grand Vacations
Portfolio Service

A few questions in case anyone has experience of this:

(1) The letter has a bunch of terms and conditions then a space for me to sign. It says "borrower's" signature, even though I don't have a loan outstanding, followed by "servicer representative signature" which I assume is the HGVC staff signature?

(2) It talks about notarising the documents by a US notary in the letter above - I assume that is the deeds that they will send after I send this signed letter back (rather than this letter).

(3) For anyone who has done this, at what point are you released from paying maintenance fees (since they are due very soon!)

Thanks in advance. I am surprised and happy that they said yes and just wanted to say thankyou to the people in here who shared this info as I never would have done this.

 

[Snezz1e]

Hi everyone - I am new to this forum, and found this thread by searching on Google. I have a 2 bedroom Gold week (8000 points) in HGVC, South Beach and I am looking to give it back after over 20 years, mainly because the maintenance fee is going up massively each time (latest one was $2600, up by over 25% since last year) and also as I live in the UK and their are not very many good HGVC or RCI resorts with good availability in Europe.. Also, with the maintenance fee that high, I can get something nicer and cheaper easily.

I followed the advice in this forum about the deedback request and just wanted to let you all know that I got a letter today (2nd Dec) from them by email to say that they are offering me a voluntary surrender. My email request to pfoliosvc@hgvc.com was sent in mid October, so about 6 weeks ago.

Here's what the letter says:



A few questions in case anyone has experience of this:

(1) The letter has a bunch of terms and conditions then a space for me to sign. It says "borrower's" signature, even though I don't have a loan outstanding, followed by "servicer representative signature" which I assume is the HGVC staff signature?

(2) It talks about notarising the documents by a US notary in the letter above - I assume that is the deeds that they will send after I send this signed letter back (rather than this letter).

(3) For anyone who has done this, at what point are you released from paying maintenance fees (since they are due very soon!)

Thanks in advance. I am surprised and happy that they said yes and just wanted to say thankyou to the people in here who shared this info as I never would have done this.

1) Just sign and print under borrower section and send it in. I had no loans on any of my deed backs.
2) Once you send in the form they will get back to you (took less than a week for me) with the warranty deed which requires a notarized signature.
3) I turned in 8 deeds and the fastest took a little over 2 months after the warranty deed was received. The longest took 6 months. The most recent one that completed last month took about 3 months.

If this is your only deed then once you've sent in the signed deed I was told I didn't have to pay the maint fee for those anymore. Once they took over my deeds they wiped out the overdue MFs. I only tracked it because I still own a lot of other deeds and the one that took 6 months caused my account to be locked for unpaid dues so I couldn't make new reservations.