HGVC's Deed Back Process

[brial05]

Hi everyone - I am new to this forum, and found this thread by searching on Google. I have a 2 bedroom Gold week (8000 points) in HGVC, South Beach and I am looking to give it back after over 20 years, mainly because the maintenance fee is going up massively each time (latest one was $2600, up by over 25% since last year) and also as I live in the UK and their are not very many good HGVC or RCI resorts with good availability in Europe.. Also, with the maintenance fee that high, I can get something nicer and cheaper easily.

I followed the advice in this forum about the deedback request and just wanted to let you all know that I got a letter today (2nd Dec) from them by email to say that they are offering me a voluntary surrender. My email request to pfoliosvc@hgvc.com was sent in mid October, so about 6 weeks ago.

This is very interesting ( good ) news, as it seems Hilton is still allowing a voluntary surrender in 'some cases'.

 

[Tamaradarann]

This is very interesting ( good ) news, as it seems Hilton is still allowing a voluntary surrender in 'some cases'.

"In Some Cases" - I believe that HGVC owners need to carefully watch the details of which cases that HGVC is not allowing voluntary surrender. If any of the following are the case then there is an understandable reason:

- The resort is an HVC not an HGVC resort (Hilton just acquired these properties and needs to access, and make and implement a plan for each of these properties

- There is a loan/mortgage on a HGVC unit that needs to be satisfied (If there is a Loan/mortage on this property then the owner did not keep up their payment commitment; that is a legal business case that needs to be dealt with appropriately

- There is unpaid maintenance on a HGVC unit that needs to be paid (This is an interesting situation. If the owner has not been paying their maintenance for a year or more they probobly are not going to pay their maintenance in the future. What good is it for the HGVC and the Owners of that Resort to continue the existing ownership. I am suggesting that it is better for Hilton to allow a voluntary surrender to obtain ownership for free and then either rent or sell the timeshare unit. However, with the number of voluntary surrender cases I think it is commendable for HGVC to give preference to those owners that have been doing the right thing and are upto date on their maintenance.

 

[Cranberry55]

Just got off the phone with Resolutions Dept at HGVC. Our TS is completely paid off, it is a HGVC resort, all MF are paid.

Spoke with Alejandro who stated that no, they do not offer voluntary surrender and might consider it in "extreme" cases of financial hardship but even then it is not guaranteed. So really hard to understand rhyme and reason behind why some folks are successful and some not with that.

 

[deranj69]

Another owner update

Location: Las Vegas
Resort Name: Flamingo
Week: One bedroom, 5,440 Points, Gold Season

Location: Las Vegas
Resort Name: Elara
Week #1: Studio 2,560 points Gold Season
Week #2: Studio 3,520 points Platinum Season
Week #3: One Bedroom 5,440 points Gold Season EOY

Hi,

I just signed an upgrade last month then receeded it. In the attached file I signed an Escrow release for my old deed. So my question is if I receeded the upgrade and this escrow release will result for them selling the deed, doesn't that releases me from the timeshare? Or they will have to return that deed to me? Right now, I did not see any difference, I still have my old deed and just paid for the month of December. I was wondering if it just takes more than a month to release the old deed. If the old deed does get returned to me or stays put since nothing is happening on my account yet, I was thinking of doing this deed back process.

 

[HuskerATL]

Hi,

I just signed an upgrade last month then receeded it. In the attached file I signed an Escrow release for my old deed. So my question is if I receeded the upgrade and this escrow release will result for them selling the deed, doesn't that releases me from the timeshare? Or they will have to return that deed to me? Right now, I did not see any difference, I still have my old deed and just paid for the month of December. I was wondering if it just takes more than a month to release the old deed. If the old deed does get returned to me or stays put since nothing is happening on my account yet, I was thinking of doing this deed back process.

They will return the deed that you traded in. It will just go back to your situation before the trade in

 

[Tamaradarann]

Just got off the phone with Resolutions Dept at HGVC. Our TS is completely paid off, it is a HGVC resort, all MF are paid.

Spoke with Alejandro who stated that no, they do not offer voluntary surrender and might consider it in "extreme" cases of financial hardship but even then it is not guaranteed. So really hard to understand rhyme and reason behind why some folks are successful and some not with that.

It is interesting that you were talking to the Resolutions Dept. at HGVC. I have no clue what they do?

Perhaps you should e-mail the portfolio services at the e-mail below. They are the department that does Deedbacks.

pfoliosvc@hgvc.com

 

[romerc]

I have been reading this information for the past few days and emailed Portfolio Service requesting the option for Voluntary Surrender / Deed-Back. I understand that it takes time to hear back for an answer; however, is there a confirmation that the email was received? Or do I just need to wait to hear back from Portfolio Service about their decision? Thank you for your help. This site has been so informative.

 

[brial05]

Everyone,

Directly emailing Portfolio has been stated by me and others as not the correct step to take initially.
Simply senting what paramounts to SPAM to Portfolio normally will not work or will take longer if someone there even cares to respond.

If you submit this form:

You will be issued a CASE NUMBER which is of extreme importance.


Fill out the above online inquiry, it will take only a few minutes. You will be sent an AUTO Generated Response but you will have been issued a case number.

Your email will contain this ....

A Loss Mitigation Packet which we have documented on this forum how to fill out. In this form, you will state you are not in need of financial assistance, you simply want to Surrender your Warranty Deed.

You email that Loss Mitigation Packet back and then ideally they say they accept, they take 30 DAYS to respond.

If they accept your next email will have this happy news:

The above email will have an attachment with your Deed Packet.
You would be then sent your offical Deed Surrender packet which must be witnessed/notorized and mailed to Orlando, FL.

 

[TUGBrian]

to add on to this...the responsible exit site now lists transitions@hgv.com as the correct email to contact about surrender/deedback. I note that the portfolioservices account relates to a loan modification or payment plan, vs a deedback.

and the official hgvc page is https://club.hiltongrandvacations.com/en/hgv-transitions

also lists a direct phone number as: 800-932-4482


I note that they appear to have adopted the dri surrender program name of transitions?

at the very bottom of the page above has a link to log into your hgvc account and "get started" with the process of surrender, im not an hgvc owner and dont have access but im guessing that should be the new first step!

 

[Cranberry55]

It is interesting that you were talking to the Resolutions Dept. at HGVC. I have no clue what they do?

Perhaps you should e-mail the portfolio services at the e-mail below. They are the department that does Deedbacks.

pfoliosvc@hgvc.com

Yes, I started with portfolio services email above. Portfolio services is comprised of the resolution and resale departments, so this email goes through vetting so to speak and then they send it to appropriate dept - at least that's what I gathered after numerous emails and calls. At this point I tried giving my deed back several times and spoke to reps at each dept. It might be a unique situation with my deed but they will not take it back and only offer transition (I pay 18 mo of maintenance fees and they will take it back). So truly, your mileage might vary with the whole process.

 

[Cranberry55]

Everyone,

Directly emailing Portfolio has been stated by me and others as not the correct step to take initially.
Simply senting what paramounts to SPAM to Portfolio normally will not work or will take longer if someone there even cares to respond.

If you submit this form:

View attachment 103269


You will be issued a CASE NUMBER which is of extreme importance.


Fill out the above online inquiry, it will take only a few minutes. You will be sent an AUTO Generated Response but you will have been issued a case number.

Your email will contain this ....

View attachment 103270

A Loss Mitigation Packet which we have documented on this forum how to fill out. In this form, you will state you are not in need of financial assistance, you simply want to Surrender your Warranty Deed.

You email that Loss Mitigation Packet back and then ideally they say they accept, they take 30 DAYS to respond.

If they accept your next email will have this happy news:

View attachment 103272


The above email will have an attachment with your Deed Packet.
You would be then sent your offical Deed Surrender packet which must be witnessed/notorized and mailed to Orlando, FL.

Very helpful, thank you! Is the form located under the HGVC account somewhere once you log in? I can't find it

 

[brial05]

Very helpful, thank you! Is the form located under the HGVC account somewhere once you log in? I can't find it

Help > Owner Information > Loss Mitigation

To be clear, Hilton, thus far as I know, has never said they have a 'Deed Back Process.'
As part of 'Loss Mitigation', yes they do at times "take back" properties.

So, you fill out the form COMPLETELY, I converted the file to edit my file ...

Highlights are MY WORDS, MY TYPING.

I say be professional, type it all in, no hand writing.

Sample, there are many fields where you would fill in the highlighted below.

This phrase, I know some put on EACH Page, I put these words in this section.

So to be sure, at this point you have a CASE NUBER. You are given a Loss Mitigation Packet, you fill out as suggested and email it in, Hilton has 30 days to respond to your CASE NUMBER, cross your fingers.

I hope this helps everyone, it worked for me and I am very happy that it was our group here and pushed me in this direction.
I did do a lot of homework.
I did talk to Hilton more than a few times on the resale side, they 'sort of' guided me to start with Loss Mitigation in saying it was to only way to 'engage' Portfolio and that I do believe is true.

Good Luck!

 

[Tamaradarann]

Yes, I started with portfolio services email above. Portfolio services is comprised of the resolution and resale departments, so this email goes through vetting so to speak and then they send it to appropriate dept - at least that's what I gathered after numerous emails and calls. At this point I tried giving my deed back several times and spoke to reps at each dept. It might be a unique situation with my deed but they will not take it back and only offer transition (I pay 18 mo of maintenance fees and they will take it back). So truly, your mileage might vary with the whole process.

When we did our Deedbacks in early 2024 Portfolio Sevices was not comprised of 2 departments. I believe they are reorganizing with a focus on getting existing owners to buy more or exchange properties with the resale department. I am still not sure what the Resolution Department's focus is but if they are the department that will let you "Deedback" or Transitiion out of your ownership then that is a new vision for HGVC for letting owners Deedback their timeshares.

 

[Lorias]

Everyone,

Directly emailing Portfolio has been stated by me and others as not the correct step to take initially.
Simply senting what paramounts to SPAM to Portfolio normally will not work or will take longer if someone there even cares to respond.

If you submit this form:

View attachment 103269


You will be issued a CASE NUMBER which is of extreme importance.


Fill out the above online inquiry, it will take only a few minutes. You will be sent an AUTO Generated Response but you will have been issued a case number.

Your email will contain this ....

View attachment 103270

A Loss Mitigation Packet which we have documented on this forum how to fill out. In this form, you will state you are not in need of financial assistance, you simply want to Surrender your Warranty Deed.

You email that Loss Mitigation Packet back and then ideally they say they accept, they take 30 DAYS to respond.

If they accept your next email will have this happy news:

View attachment 103272


The above email will have an attachment with your Deed Packet.
You would be then sent your offical Deed Surrender packet which must be witnessed/notorized and mailed to Orlando, FL.

Can you provide a link for this form? I don't know where to find it.

 

[brial05]

Can you provide a link for this form? I don't know where to find it.

via Portal ...
Help > Owner Information > Loss Mitigation

 

[Lorias]

via Portal ...
Help > Owner Information > Loss Mitigation

Thank you! I found it and filled it out as you illustrated. I noticed as I was finishing that you didn't say you included your case number on the documents? Should I have that anywhere on them?

 

[brial05]

Thank you! I found it and filled it out as you illustrated. I noticed as I was finishing that you didn't say you included your case number on the documents? Should I have that anywhere on them?

I did not put the case number on the document. I am sure it would not have hurt.

 

[brial05]

Thank you! I found it and filled it out as you illustrated. I noticed as I was finishing that you didn't say you included your case number on the documents? Should I have that anywhere on them?

@Lorias .... BTW, please keep us posted!

If you filled out that form and emailed it back to them, then they have 30 days to respond to you with a decision.
It will be of interest to everyone to see what happens.

We have some here who have argued about filling out the financial section. I did not, but if Hilton says to do, IMO why not?

It's MY OPINION that Loss Mitigation has to do something with your case.
As part of Loss Mitigation, they take back deeds.

So, in my opinion, Hilton never said they have a 'Deed Back' process, BUT the way to a deed back is Loss Mitigation.

This again, IMO is the only way to engage Portfolio, not directly but via this process that initially does not involve them.

 

[Tamaradarann]

@Lorias .... BTW, please keep us posted!

If you filled out that form and emailed it back to them, then they have 30 days to respond to you with a decision.
It will be of interest to everyone to see what happens.

We have some here who have argued about filling out the financial section. I did not, but if Hilton says to do, IMO why not?

It's MY OPINION that Loss Mitigation has to do something with your case.
As part of Loss Mitigation, they take back deeds.

So, in my opinion, Hilton never said they have a 'Deed Back' process, BUT the way to a deed back is Loss Mitigation.

This again, IMO is the only way to engage Portfolio, not directly but via this process that initially does not involve them.

I like it. It says what is true. If HGVC is calling taking back a Deed from an owner Loss Mitigation then HGVC is viewing that the owner is Loss Mitigating Their Ownership since the market is zero for selling what they own and if the owner doesn't take advantage of loss mitigation they will have to continue to pay their maintenance forever even though they don't want or need the timeshare.

Of course HGVC knows that if owners don't take advantage of the loss mitigation offer they will just stop paying their maintenance. For HGVC the consequences of many timeshare owners stopping their maintenance payments is that the maintenance costs for all of the owners that are continuing to pay their maintenance goes up. High maintenance costs is becoming more and more the reason people don't want to buy timeshares. This is a big negative for sales. Furthermore, if owners who don't want their timeshare anymore don't take advantage of Loss Mitigation and stop paying their maintenance a costly Foreclosure will eventually need to be processed to be able to sell the timeshare.