Elite Night Credit on Vistana Stays

[cubigbird]

You should definitely get credit then. I just sent you a PM with the address I used to get it resolved.

I sent an email to the address you gave me but it came back undeliverable. It doesn't appear that one works.

 

[jabberwocky]

I sent an email to the address you gave me but it came back undeliverable. It doesn't appear that one works.

hmmm...it was early 2019 when I used it. Maybe they disabled it and are now using something different. Sorry.

 

[cubigbird]

Does anyone know if it matters to which room / side of 2BD lockoff you charge to on folio to make sure elite night credits post after stay? As we have discussed before the automatic nights posting has been spotty but I’m wondering if it matters which room number you charge to in a lockoff? My recent stay before year end will move me to Titanium status and I don’t want to have to fight for it in January.

 

[Ken555]

Does anyone know if it matters to which room / side of 2BD lockoff you charge to on folio to make sure elite night credits post after stay? As we have discussed before the automatic nights posting has been spotty but I’m wondering if it matters which room number you charge to in a lockoff? My recent stay before year end will move me to Titanium status and I don’t want to have to fight for it in January.

In my experience, that does not matter. Both units of a 2 bed LO would be on the same folio. My advice would simply be certain your Marriott number is correct before you checkout.


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[islandguy]

I just sent in a 17 night stay at Westin Lagunamar that I stayed Nov/Dec this year. Last year had to go back and forth with Marriott with limited results to various emails and discussions. Hope this works as I want to get to Platinum Titanium as this stay puts me well over.

 

[cubigbird]

I just sent in a 17 night stay at Westin Lagunamar that I stayed Nov/Dec this year. Last year had to go back and forth with Marriott with limited results to various emails and discussions. Hope this works as I want to get to Platinum Titanium as this stay puts me well over.

This is my same situation but just fewer nights. It is still hit/miss abs going back/forth is still necessary. It’s frustrating they couldn’t have this figured out by now.

 

[Sicnarf]

I just reported a missing stay credit in the Marriott website for a 10-day timeshare stay at Westin Cancun Resort just by attaching my hotel folio. Received an email confirming my request 2 days later and the credit appeared in my account another 2 days later.

 

[cubigbird]

I believe you have to wait 10-14 days before you can even submit the missing stay request. In my situation that’ll be eventually into January. I just hope it posts in good time without having to fight for it.

 

[SMH1968]

I stayed 6 nights at Lagunamar with StarOptions 11/27-12/3 and received Bonvoy points plus 1 night credit, which moved my meter from 48 to 49 nights, instead of to 54 nights which would qualify me for Platinum status. I have called three times and made two online requests. This is crazy! And the reps don't seem to be helpful or even aware of the issue. Any suggestions on what to say to receive the credit would be very helpful as I have never achieved Platinum status before and need to make this happen!

 

[dioxide45]

I stayed 6 nights at Lagunamar with StarOptions 11/27-12/3 and received Bonvoy points plus 1 night credit, which moved my meter from 48 to 49 nights, instead of to 54 nights which would qualify me for Platinum status. I have called three times and made two online requests. This is crazy! And the reps don't seem to be helpful or even aware of the issue. Any suggestions on what to say to receive the credit would be very helpful as I have never achieved Platinum status before and need to make this happen!

Try emailing bonvoy.stay@marriott-service.com. That is the email address that they send emails out from when working missing stay requests. I have found I am able to reply when there are issues with what was posted.

 

[SMH1968]

Thanks for the tip!

Try emailing bonvoy.stay@marriott-service.com. That is the email address that they send emails out from when working missing stay requests. I have found I am able to reply when there are issues with what was posted.

 

[jabberwocky]

I'm finding it difficult to get credit for just about anything travel related. I have a 10 day paid hotel stay with Marriott that I checked out of over one week ago that still isn't showing. That one puts me at 81 nights for the year.

And then there is getting appropriate mileage accumulation with airlines.

 

[HankW]

Same here. This issue was working for a while and now it seems like we are back to a hard time getting credit for stays. Multiple contacts and messages on an 11 days stay, no luck yet. I am afraid we are back to the original difficult times to get stay credit, too bad.

 

[dioxide45]

We recently got credit for two stays at SVV. Really back to back stays. One for two nights and the other for four. I had to open missing stay requests on both. They credited one right away and said they had to forward the other one to another department to review. They finally emailed back today on that one that it was credited. I don't see the 1,000 Titanium welcome gift for either one, but I know it was there for the first one they credited before today. So it looks like today's action removed the 1,000 Bonvoy points. We did get all of the Elite night credits.

 

[Ken555]

Frustrating. My impression is that if Marriott continues to make it difficult to get proper credit, we should be taking this to VSN. It really is ultimately their responsibility to get Marriott to honor the agreement for credits, and it shouldn’t be up to us individually to chase them for this after every stay. Someone start a petition...


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[maph]

Try referring them to Section 7.2.b.i in the Terms and Conditions;

7.2.b.i Members will earn Elite Night Credit for a Qualifying Stay at Vistana properties.

Works for me. The full terms and conditions can be found here;

Bonvoy Terms & Conditions

 

[dioxide45]

Try referring them to Section 7.2.b.i in the Terms and Conditions;

7.2.b.i Members will earn Elite Night Credit for a Qualifying Stay at Vistana properties.

Works for me. The full terms and conditions can be found here;

Bonvoy Terms & Conditions

Yes, this works. I have had to use this a few times and they then gave the credit.

 

[cubigbird]

I just completed a stay last week at WLR and exactly as I feared - the nights credit never posted. Now I have to fight with Bonvoy to get it posted.

 

[SMH1968]

Try referring them to Section 7.2.b.i in the Terms and Conditions;

7.2.b.i Members will earn Elite Night Credit for a Qualifying Stay at Vistana properties.

Works for me. The full terms and conditions can be found here;

Bonvoy Terms & Conditions

THANK YOU! I am on the phone with them right now. This rep claims that only one night of a Staroptions stay counts toward elite night credit. I pointed out the absurdity that a one night stay counts for one night, but a six night stay also counts for one night. Then I referred her to 7.2.b.i and she put me on hold, only to return and say that I needed to speak to Marriott Vacations. I asked to speak to a supervisor but she transferred me anyway.

HUCA. Hang Up, Call Again. The next rep saw that a case had been opened and transferred me to Elite Services aka Supervisor. The Supervisor claims she re-entered the correct stay length of 6 nights and the system will update in 24 hours. I asked her to document the interaction in her notes in case I need to call back again.

Who thinks this will be resolved in 24 hours? And who thinks I'll spend the next week on the phone attempting to get my 6 night stay credited properly? It's insane.

 

[SMH1968]

I just completed a stay last week at WLR and exactly as I feared - the nights credit never posted. Now I have to fight with Bonvoy to get it posted.

Out of curiosity, did your points post? My big issue is that the stay appears to have been credited as it shows up in my activity, but I only received one elite night credit for a six night stay. It appears from this forum that WLR stays are notorious for not posting correctly.

Oh how I miss SPG...

 

[cubigbird]

Out of curiosity, did your points post? My big issue is that the stay appears to have been credited as it shows up in my activity, but I only received one elite night credit for a six night stay. It appears from this forum that WLR stays are notorious for not posting correctly.

Oh how I miss SPG...

Nothing posted. No points, no nights, not even showing up in “past” stays. I know to take a screen shot of the reservation so I have all the details and confirmation number. I am finding now that 100% of the time these stays aren’t posting. It’s soon to be 2021, you’d think we’d have technology available by now to handle this.

 

[Ken555]

Nothing posted. No points, no nights, not even showing up in “past” stays. I know to take a screen shot of the reservation so I have all the details and confirmation number. I am finding now that 100% of the time these stays aren’t posting. It’s soon to be 2021, you’d think we’d have technology available by now to handle this.

Truly sucks. I suggest again that this should be an issue VSN needs to fix, not us individually. It's happening to too many people. Marriott staff aren't trained properly (just see #369 above for an example).

 

[mjm1]

I have been dealing with this issue for two stays as well. I was just told by a supervisor that it could take up to six months. That is ridiculous! She claims I just have to wait for the escalation team to handle it.

Best regards.

Mike

 

[cubigbird]

Truly sucks. I suggest again that this should be an issue VSN needs to fix, not us individually. It's happening to too many people. Marriott staff aren't trained properly (just see #369 above for an example).

On a related note, surprisingly I get better response and results from direct messaging them on Twitter. Companies treasure their online image on social media so I may have to go that route again.

 

[echino]

There's a way to make the nights credits to post automatically. You need to make sure that your Marriott Bonvoy member number is attached to the reservation before check in and that the upcoming stay shows up in your Marriott Bonvoy account.

To attach you Marriott Bonvoy number to the reservation, you can call the resort and ask them to attach it. You will then see the upcoming stay appear in your Marriott Bonvoy account right away.

If the resort is unable to attach your Marriott Bonvoy number to the reservation, then you can do it yourself. You will first need to obtain the Marriott reservation number. It is different from Vistana reservation number. You can either call the resort and ask for your Marriott reservation number, or you can find it in an upcoming stay email from Vistana. They send out these emails a few days before check in.

Example email subject: "Your Upcoming Vacation at The Westin Lagunamar Ocean Resort". Towards the bottom you will see a confirmation number. This is a Marriott number that you need. Here's the screenshot example:

Once you have your Marriott reservation confirmation number, the easiest way to attach your Marriott Bonvoy number to it is through the Marriott Bonvoy mobile app. In the app, go to Trips, scroll to the bottom, click Find the Reservation, enter the number, and then add it to your trips. You will then get the nights credited automatically.

Don't wait until check in to attach your Marriott Bonvoy number, do it in advance.