Elite Night Credit on Vistana Stays

[bajohnsons]

EP stays do not count towards night stay credits.

Promo stays also do not qualify.


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I had an EP stay credited with both a stay and nights last year. I made sure at check-in that my Bonvoy number was attached to the reservation. Maybe that was a fluke for me.

 

[blondietink]

Here we go again ... stayed at Lagunamar for 4 nights using our StarOptions and it came up on our Marriott account as an upcoming reservation. We connected it to an EP which was 7 nights long. Checked out Marriott account and the 7 day EP was credited as nights, but not our 4 night StarOptions stay. UGH!

 

[NJDave]

We had three stays at Vistana Villages over the past year. All stays were via accommodation certificates. We own in Bella and Key West (i.e. StarOptions) at Vistana Villages. In each of the stays, we initially did not receive credit for the nights stay. Our Bonvoy number was attached to the reservation and we indicated that we were owners during each visit.

The first time, I submitted a missing stay request and received credit via that request. The second stay, I submitted a missing stay request and did not initially receive credit. However, I called customer service and the rep gave me credit since I was an owner at Vistana Villages. The third stay which was in December, I once again did not receive credit via the missing stay request. When I called, the rep said that I was not eligible for credit via the "promotional rate" from Interval. When I brought up that I was an owner, the rep told me that I would only get credit for the stay if it was using my ownership and that I had to go through Vistana to get credit in that case.

Each time we stay, it is getting more difficult to get credit.

 

[dioxide45]

We had three stays at Vistana Villages over the past year. All stays were via accommodation certificates. We own in Bella and Key West (i.e. StarOptions) at Vistana Villages. In each of the stays, we initially did not receive credit for the nights stay. Our Bonvoy number was attached to the reservation and we indicated that we were owners during each visit.

The first time, I submitted a missing stay request and received credit via that request. The second stay, I submitted a missing stay request and did not initially receive credit. However, I called customer service and the rep gave me credit since I was an owner at Vistana Villages. The third stay which was in December, I once again did not receive credit via the missing stay request. When I called, the rep said that I was not eligible for credit via the "promotional rate" from Interval. When I brought up that I was an owner, the rep told me that I would only get credit for the stay if it was using my ownership and that I had to go through Vistana to get credit in that case.

Each time we stay, it is getting more difficult to get credit.

Since we will never hit 50 or 75 nights in a year and I am now lifetime Platinum and DW will have Platinum through our Marriott ownership, I have decided to stop fighting them for the nights and don't even bother with missing stay requests anymore.

 

[NJDave]

Since we will never hit 50 or 75 nights in a year and I am now lifetime Platinum and DW will have Platinum through our Marriott ownership, I have decided to stop fighting them for the nights and don't even bother with missing stay requests anymore.

I have Platinum through Marriott ownership. However, I am still short of lifetime Platinum by around 100 nights. I am trying to get lifetime in case they change the rules. I would also have the benefit to have DW get Platinum through Marriott ownership while I have the lifetime.

 

[Ken555]

I have Platinum through Marriott ownership. However, I am still short of lifetime Platinum by around 100 nights. I am trying to get lifetime in case they change the rules. I would also have the benefit to have DW get Platinum through Marriott ownership while I have the lifetime.

Keep on it! They need to actually credit nights per their policy. Marriott is losing my loyalty through these issues, though. The sad part is that I don’t really feel like I have many other options.


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[jabberwocky]

Just to add another data point. I just checked out of WKV a couple of days ago on a Getaway stay. This morning an extra 7 nights popped into my Bonvoy account so I've received credit automatically. This is definitely a YMMV situation.

 

[Snowonbeach]

I don't see my two nights from Lagunamar last week. We're still here on a separate reservation. Will ask at the front desk tomorrow. Last year I had to phone Marriott and argue that we are owners here at our home resort in order to get credited. Do you think this is a Lagunamar issue? Also, this week's reservation is an Explorer package but we also booked the attached studio. Do you think we will get the 6 nights credit?

 

[blondietink]

We did not get the credit on our 7 night explorer package but did get credit for the 4 nights staying on our options I am tired of arguing with Marriott.

 

[canesfan]

My Lagunamar was credited to our account. It took longer than I expected but it did show up.


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[SandyPGravel]

I was able to have my 7 nights @ WSJ added to my account with only 1(ONE) email. With everything else going on right now I didn't expect to receive a response in a timely manner, let alone a positive outcome. Little victories

 

[YYJMSP]

Data point -- WDW home resort stay, showed up in Marriott upcoming reservations. No charges to folio.

Did not automatically post 7 nights credit (has every other time since merger).

Waited the min 10 days after end of stay, filled out missing stay form online and attached PDF of $0 folio. Got a response in 15mins, nights and welcome points posted next day.

 

[byeloe]

same here with our recent 7 nights at Lagunamar. filled in the missing stay form, message said it could be 10 day wait, should have said 10 minutes, lol

 

[BA21]

I had an early March 8- night stay at WKV using staroptions that consisted of two seperate consecutive reservations (2 nights & 6 nights). I filed 2 missing stay reports using the link on the Bonvoy activity page and attached the resort folio that was emailed after the stay(s). I had to file two reports as you can only attach one hotel invoice per report.

First attempt, both denied stating the hotel invoice was not included although it was clearly included as an attachment. 2nd attempt, one reservation was credited (2 nights) and the other reservation was denied (6 nights). The denial email indicated " Due to the special price you booked, we cannot directly determine whether you can earn it or not". 3rd attempt was successful and I have been credited the full 8 nights.

Your success in being credited Bonvoy nights stayed on a Vistana staroption reservation appears to depend on which Bonvoy employee processes the missing stay request. I received replies from 4 different Bonvoy employees. 2 employees properly credited the stay to my Bonvoy account, 2 others replied the missing stay report was not eligible. Although frustrating, keep filing the missing stay report until you are credited with the nights of your stay.

I have received the nightly stay credit for staroption reservations, II getaway, and II certificate exchange stays.

 

[tarahsu]

Seems to be official. From an email I received today from Vistana;

For the first time ever, Owners will now earn credit on their ownership stays toward higher membership tiers in the new loyalty program (Platinum Elite, Lifetime, etc.).

Sorry I am late to this. Did this start in August 2018? I just stayed at the Marriott Ko Olina in December 2019 on a trade via II and I own SDO but the front desk told me I don't get nights credited because it was a trade via a third party.

 

[controller1]

Sorry I am late to this. Did this start in August 2018? I just stayed at the Marriott Ko Olina in December 2019 on a trade via II and I own SDO but the front desk told me I don't get nights credited because it was a trade via a third party.

For Vistana owners it started in August 2018. My understanding is the MVC owners had this perk for some time.

 

[tarahsu]

For Vistana owners it started in August 2018. My understanding is the MVC owners had this perk for some time.

Thanks. I own Vistana but the front desk at Ko Olina told me I don't get night (stays) credited for a trade through II

 

[byeloe]

Thanks. I own Vistana but the front desk at Ko Olina told me I don't get night (stays) credited for a trade through II

You could try filling the missing stay form on the Bonvoy site and see what they say.

 

[oneohana]

Usually our Marriott stays post within a few days (Hotels, timeshares, II exchanges even when using ac's). Starwood/Vistana stays have been a fight, but eventually got the credit.
The goal is to get lifetime platinum for my wife and me in case we get rid of the timeshares.

 

[Ken555]

Thanks. I own Vistana but the front desk at Ko Olina told me I don't get night (stays) credited for a trade through II

I’ve stayed at various Marriotts over the years from II trades and always received credit for the nights. If anything, it is the Vistana resorts that have the problems reporting the stays, not Marriotts.


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[tarahsu]

Thanks all! I was able to get credit for my stays

 

[cubigbird]

Seems as if I am getting pushback from Bonvoy on getting a recent WKV timeshare stay credited. I submitted a missing stay request with the final folio and they wouldn't post it and I called Bonvoy customer and they wouldn't post it either. Any suggestions?

 

[jabberwocky]

Seems as if I am getting pushback from Bonvoy on getting a recent WKV timeshare stay credited. I submitted a missing stay request with the final folio and they wouldn't post it and I called Bonvoy customer and they wouldn't post it either. Any suggestions?

I would email them again and attach a copy of the Aug. 2018 announcement which stated timeshare stays count for elite night credits (it worked for me at SDO after they initially didn't want to give me credit).

How did you book the stay? II? I know rates through some channels (e.g., expedia) won't count.

 

[cubigbird]

It was just a regular timeshare stay booked through Vistana. What’s a good Email address over at Bonvoy to send to?

 

[jabberwocky]

It was just a regular timeshare stay booked through Vistana. What’s a good Email address over at Bonvoy to send to?

You should definitely get credit then. I just sent you a PM with the address I used to get it resolved.