Arriving Guest Information [merged]

[beaches]

so if it is a deeded week u are OK?
how do u complete the form if u decide to rent a week?
what do they mean as a pattern?
is that people who rent 20-30 a year??
Thanks

 

[Hindsite]

so if it is a deeded week u are OK?
how do u complete the form if u decide to rent a week?
what do they mean as a pattern?
is that people who rent 20-30 a year??
Thanks

Same form for weeks, log on to your MVC account and go to weeks reservation history and you'll see the link like in the picture below.

They define what a pattern means, here are no defined criteria. If you occasionally rent you should be fine. There are owners who rent out 10 or so weeks that are fine, I don't know about more, others may advise.

 

[AlmostRetired]

I think the language is vague on purchase and I would be shocked if anyone needs to be worried.

Normally I just change the guest name in my Marriott account but I thought I would try the form and did. It took about 3 days but still needs to be worked on.

I had week Labor Day week at the Monarch using points. Someone on the Monarch FB group wanted that week and offered to trade her fixed week 28 (July 20 to 27). We both filled out the form from our respective MVCI account. Neither one of us received a notice it was done. I noticed the week was not in my Marriott account. When I did a reservation find using my name and the new dates, I found it. When I went into the record, it had no ones Reward Number in it. I added mine and it showed up in my account. The other person did the same. They really need to notify both parties of the add have a place for the new persons reward number on the form.

Moving forward I will continue to just add the name in my Marriott account. My rewards number stays in it and at least 75% of the time I get night stay credit even without the stay if the person renting does not add theirs. I can normally tell because once the reservation starts, if it shows up as in progress in my Marriott account, my rewards number is still in it.

 

[Hindsite]

I get night stay credit even without the stay if the person renting does not add theirs.

That's the bit that is a breach of the Bonvoy terms and conditions. We'll see how long Bonvoy take to close the loophole.

 

[beaches]

Are there 2forms? One if it is a family or friend staying at your unit and one if u are renting it out? This is al new and confusing. Others say they just change it on marriott.com

 

[dioxide45]

Are there 2forms? One if it is a family or friend staying at your unit and one if u are renting it out? This is al new and confusing. Others say they just change it on marriott.com

Same form. It is just a guest name change form. Doesn't matter what your relation is to the guest.

 

[AlmostRetired]

Are there 2forms? One if it is a family or friend staying at your unit and one if u are renting it out? This is al new and confusing. Others say they just change it on marriott.com

Net Version: They both accomplish the same thing. Use Marriott.com as long as it can be used. Changing it on marriot.com is the easiest.

Longer Version
In my opinion Marriott.com is the better choice. When you make the name change, you fill out the info and you can send the confirmation to the new person when completed. You are done. It also remains in your Marriott.com account because your rewards number remains in it. This gives you the choice to make the name change on initial deposit knowing it can be changed again if full payment is not made. I have found that some people like their name on as soon as possible and if you can accomplish this on deposit, it puts renter at ease.

With the form, once the form is complete, no one gets notified when the change is made. This is not a major deal but you do have to keep checking by using "find reservation" function. You than have to notify the person. The change takes out your rewards number so it no longer appears in your marriott.com. Using the form, I would only make the change when the payment is made in full . Again, not a big deal.

Even though the reservation is removed from your Marriott.com account with the form, it remains in your MVCI account as your reserved week. So no matter what way is used, the owner is responsible for any damages with a name change. I personally give this no thought during the rental process because I speak with everyone I rent to but I know some people worry about it. I mention this because in the case of the form, since your rewards number is taken out, if the person you rent to decides to sublet it and changes the name on their Marriott.Com account, you will never see it because it is out of your Marriott.Com account.

Again go with making the change in Marriott.Com

 

[taxare]

Sharing my experience with the new form. I have two upcoming reservations that my friends are using (really!). I completed the MVCI forms for both with their name and addresses. I kept my phone number as I was curious whether they would call and attempt to set up a sales pitch. After about two weeks, their names do show up on the MVCI reservation, but my address and Bonvoy number are still on the reservation. They are shown as the primary guest. The two reservations have been removed from my Bonvoy account. Sooo....why did I bother??? I was hoping they will have a smooth check-in. I will still
send them both an email that they can show the front desk in case there are any issues. Until they get this right, I believe the advice above about changing the name on Marriott.com is the easiest!!

 

[suzannesimon]

So far I’ve never heard of anyone being turned away because the form wasn’t done.

 

[Mlvnsmly]

I read on a Facebook group that Marriott will soon be disabling the change of guest information online. Has anyone else heard this?

 

[dioxide45]

I read on a Facebook group that Marriott will soon be disabling the change of guest information online. Has anyone else heard this?

Haven't heard it, but MVC is looking to move to a new combined website for Vistana and Marriott owners. It may be similar to what we have already, but initial screenshots provided in an old Investor Day presentation look radically different. So perhaps they will do away with the form in favor of something that is more automated. I get the impression that their forms for this and for point transfers are kind of a "hold over" till they get something ready that is newer and better.

 

[Mlvnsmly]

Haven't heard it, but MVC is looking to move to a new combined website for Vistana and Marriott owners. It may be similar to what we have already, but initial screenshots provided in an old Investor Day presentation look radically different. So perhaps they will do away with the form in favor of something that is more automated. I get the impression that their forms for this and for point transfers are kind of a "hold over" till they get something ready that is newer and better.

This was specifically for the marriott.com website. Renters use it to bypass using the form currently. It was also indicated that they already removed the ability to change guest information for Bonvoy point reservations. I tested it out and did get an error message stating the name didn't match the Bonvoy account. This change would ultimately affect all reservations with a Bonvoy account attached, not just MVC reservations. I think this would very effectively limit "commercial activity" and renters who are renting out II exchanges.

 

[daviator]

People have been using the Marriott website to change the guest name while leaving their own Bonvoy number on the reservation and collecting points or elite night credits for stays where they weren’t even there. This is a violation of the rules of both Marriott and MVC and supposedly has caused some people to lose their Bonvoy accounts entirely.

They are supposed to be taking away the ability to change guest names via Marriott completely, but until they do so I would suggest that people be very careful and consider the risks of making a change this way. You could end up forfeiting all of your Bonvoy points inadvertently.

 

[dioxide45]

People have been using the Marriott website to change the guest name while leaving their own Bonvoy number on the reservation and collecting points or elite night credits for stays where they weren’t even there. This is a violation of the rules of both Marriott and MVC and supposedly has caused some people to lose their Bonvoy accounts entirely.

They are supposed to be taking away the ability to change guest names via Marriott completely, but until they do so I would suggest that people be very careful and consider the risks of making a change this way. You could end up forfeiting all of your Bonvoy points inadvertently.

I don't know if there is any rule against changing the name on Marriott.com. It certainly allows it and there is nothing indicated anywhere that owners can't do that. I think the issue that has caused people to possibly lose their Bonvoy account is that they were changing names on Marriott.com but still getting Elite night credits. This is indeed a violation of the Bonvoy terms and conditions because in order to qualify for the elite night credits, you must be staying in the room. Something an owner renting to someone else isn't doing. Thus why they may have implemented the new form. It would give MVC the opportunity to remove the owner Bonvoy number. Though we have seen situations where that doesn't always happen.

I do agree with your last assessment, better safe than sorry.

 

[VacationForever]

I don't know if there is any rule against changing the name on Marriott.com. It certainly allows it and there is nothing indicated anywhere that owners can't do that. I think the issue that has caused people to possibly lose their Bonvoy account is that they were changing names on Marriott.com but still getting Elite night credits. This is indeed a violation of the Bonvoy terms and conditions because in order to qualify for the elite night credits, you must be staying in the room. Something an owner renting to someone else isn't doing. Thus why they may have implemented the new form. It would give MVC the opportunity to remove the owner Bonvoy number. Though we have seen situations where that doesn't always happen.

I do agree with your last assessment, better safe than sorry.

I don't think you can fault owners for changing names on Marriott.com. It is certainly never my intention to get Elite night credits when I am not staying at the resort. I have been doing occasional rentals to this person and used marriott.com to change to her name. Out of 4 rentals (2 weeks back-to-back), I think I got credit for one week to my surprise. The first year that I did it, the MVC person on the phone offered to take out my Bonvoy number and added her name. I agreed that it was a good idea as I did not want my renter to have my Bonvoy number. Since that time, I had gone into Marriott.com to change to her name. She had always gotten elite night credits. Last year, I was surprised that I got credit for her 2nd week of stay. I don't see how I should be penalized as a "violation" of Ts and Cs.

 

[daviator]

I don't know if there is any rule against changing the name on Marriott.com. It certainly allows it and there is nothing indicated anywhere that owners can't do that. I think the issue that has caused people to possibly lose their Bonvoy account is that they were changing names on Marriott.com but still getting Elite night credits. This is indeed a violation of the Bonvoy terms and conditions because in order to qualify for the elite night credits, you must be staying in the room. Something an owner renting to someone else isn't doing. Thus why they may have implemented the new form. It would give MVC the opportunity to remove the owner Bonvoy number. Though we have seen situations where that doesn't always happen.

I do agree with your last assessment, better safe than sorry.

I wasn't implying that there was a rule against changing the name on Marriott.com, but there is a rule against collecting elite night credits or points on a reservation where you aren't physically staying in the room. And it's a bit of a trap since (if I remember correctly) when you change the name on Marriott's web site, there isn't a way to change or remove your Bonvoy number. So merely by changing the name, you are setting yourself up to break the rules by having your Bonvoy number on a reservation where you aren't the guest.

For that reason, I would only use the Marriott.com website to change the *arriving guest's* name if I was indeed going to stay in the room, but I just wasn't going to be the first to arrive and check in. And I'd make a point of stopping by the front desk and registering my credit card with the room for incidental charges, as a way of proving that i was there if any question was ever raised.

 

[BigDawgTUG]

Tried to update guest information on Marriott.com today. Ruh, roh! The guest name is now grayed out and cannot be changed.

 

[jwalk03]

Tried to update guest information on Marriott.com today. Ruh, roh! The guest name is now grayed out and cannot be changed.

Same for me. The guest name is greyed out and cannot be edited. If I look at a regular hotel reservation booked with a cash rate I still have the option to edit those.

But I cannot edit the guest on any reservation at an MVC location- no matter how it was booked. I looked at weeks I booked directly using my ownership week, I looked at a week exchanged thru Interval, and I even made a cash booking at an MVC just to test it and I can't even edit that one!

 

[dioxide45]

I just looked at an II exchange I added to my account the other day through the Bonvoy app and it looks like I can still edit the guest name. I have been having issues trying to lookup II reservations through the Marriott.com website. It gives me an error every time, but I am still able to add them through the app. Adding them through the app is so much easier.

 

[suzannesimon]

That’s a pain. Once you fill out their silly form, how long does it take to get a confirmation with the renter’s name on it?

 

[Huskerpaul]

I just looked at an II exchange I added to my account the other day through the Bonvoy app and it looks like I can still edit the guest name. I have been having issues trying to lookup II reservations through the Marriott.com website. It gives me an error every time, but I am still able to add them through the app. Adding them through the app is so much easier.

I had this same problem on the website and it worked just fine in the app.

 

[LeslieDet]

Same for me. The guest name is greyed out and cannot be edited. If I look at a regular hotel reservation booked with a cash rate I still have the option to edit those.

But I cannot edit the guest on any reservation at an MVC location- no matter how it was booked. I looked at weeks I booked directly using my ownership week, I looked at a week exchanged thru Interval, and I even made a cash booking at an MVC just to test it and I can't even edit that one!

That has been something MVC was promising would go into effect, looks like the back door access to modify timeshare reservation names has finally been closed.

 

[dioxide45]

I did just check a Club Point reservation that we have and do notice that the guest name is grayed out and can't be changed. Not that it impacts me at all but as with most things, blab it enough around here and the gravy train ends.

 

[LeslieDet]

I did just check a Club Point reservation that we have and do notice that the guest name is grayed out and can't be changed. Not that it impacts me at all but as with most things, blab it enough around here and the gravy train ends.

IMO it was the folks who boasted of getting ENC when they rented out their units and did not occupy at all that were a driving force behind the change.

 

[dioxide45]

IMO it was the folks who boasted of getting ENC when they rented out their units and did not occupy at all that were a driving force behind the change.

I don't recall seeing a lot of that kind of boasting around here. There was much more talk to not bother using the new form, or prior to the form to not call Owner Services because it is easier to just use Marriott.com. Perhaps the boasting about ENCs happened in Facebook groups but I don't remember it on TUG. That ultimately could have been the driving force, but there were likely better ways to implement a fix for that. Like making sure the names on a reservation match the Bonvoy account before crediting ENCs.