The same thing happened to me, but I had previously seen the AC offered on the website so I called. They said they were still offering AC's and they should be on the website. They gave me an AC.
Thanks for that tipp!
Does not sound like an easy process....
I am living in Germany and talking to II Germany, so perhaps this is more complicated than in the US:
I called Interval and asked for an AC if I deposit the Horizons Branson Master Suite (1 BR) week.
The rep (who did not sound knowledgable at all like always with II Germany...) told me that she can not do anything as this is a Marriott week. I should call Marriott Owner services as only they see if they offer ACs (as ACs are given by Marriott, not by II !?!)
So I called Marriott. The rep there told me that she would have to call II as she does not know if II offers an AC.
She called me back half an hour later and told that II offers ACs for my week.
Then she deposited the weeks for me, which I now see online in my II account as being deposited.
Then she told me that I would have to call II and ask for the ACs.
Shouldn't this happen automatically? Or does an II rep manually have to give me the AC?
I am not too motivated to call unknowledgable II again....
How long does it usually take until ACs show up online in my II account?