Wyndham limiting access by non-owners during most sought-after dates/locations

[chapjim]

I just got off the phone with Wyndham..... I have several units booked for July 2 weekend. Most of the group arrives on July 2. I don't arrive until July 3. I had applied guest names to 2 of the reservations, but not the other 3. The VC told me that my reservations booked prior to June 18 for a group going to Vegas would not be impacted by the new restrictions as they were booked prior to June 18. I read him the words from the website and he retracted his statement and told me I had to arrive on July 2 and leave one in my name. I then booked a 2N starting July 3 in my name - I likely will not use it as I'll be staying in the 2br. We booked these so that each of us had our own rooms already. I asked if adding this unit would solve the problem that was created by a short notice policy change. He transferred me to owner care. Owner care said that would not work as I had to check in on the same night as everyone else. I then read the words to her from the email. She put me on hold and asked someone else. She returned with "yes" that will work. End result - I'm out additional points. There is one less unit available for the July 2 weekend at one of the resorts on the restricted list. Plus vacation counselors and owner care are not sure what's going on either.

Besides the inconvenience and waste to the owner, the distressing part is that neither the Vacation Counselor nor Owner Care understood how the thing works and both were talked out of their initial opinion by simply reading from Wyndham's own website.

Way to go, Wyndham!

 

[lost patience]

It took me a couple times reading the original post to understand (I think) what's going on. There were originally five units, and your name as an owner was never going to be on any of them - you were going arrive later and stay in a unit that a guest had already checked into the day before, is that correct? So now you've created a dummy reservation in your own name that overlaps, thus "blessing" the remaining guest units.

Sigh. Unfortunately, I think that's the best you could have done in this situation. Even in trying to make things easier for owners with guests, they've missed some situations.

Exactly correct. Fortunately there was a unit available.

Jim - Yes!!! After the phone call hearing that Wyndham reps don't understand the policy, I'm still uneasy about them not cancelling my reservations.

 

[CO skier]

Even in trying to make things easier for owners with guests, they've missed some situations.

The strangely complicated policy of unlimited guest confirmations if as little as one night overlaps must have been an accommodation for the family reunion scenario. It does open the loophole of a renter booking 9 guest reservations plus one reservation that overlaps at least one night, and there is no requirement the owner shows-up for their reservation. Book 9 guest reservations for Christmas week and 9 reservations for New Year's, then book one owner reservation for two nights that overlap both sets of reservations -- the last date of the first nine and the first date of the second nine. This is just to point out how much the policy can be abused, not that anyone would actually do it.

It would have been simpler and more effective to grant 4 unrestricted guest confirmations for the targeted dates and that is all. With the additional family names on an account for reservations that do not require a confirmation, most family reunion scenarios would be served.

Much simpler to implement and understand by owners, reservationists and Owner Care.

 

[Jan M.]

For any resorts and dates on this new list if you have enough names on your account to hold the units you need I suggest not putting a guest name on any of those reservations at this time.

1. Even Owner Care doesn't have a clear and consistent interpretation at this time.

2. Are you really going to trust a website as screwed up as this one is not to cancel something it shouldn't?

3. There's no rush. You can add a guest name as you or they are standing at the check in desk because the resorts now see it immediately. (Edited to add that I'm not suggesting this as a way to get around the restrictions. I was just trying to tell people not to worry about their family vacations while this is getting sorted out.)

4. If you do have a guest name on a reservation at one of those resorts and times, open the reservation up and take a picture or screenshot of the details of that reservation. Open the modification details so you get the date the guest was added.

 

[wjappraise]

I just got off the phone with Wyndham..... I have several units booked for July 2 weekend. Most of the group arrives on July 2. I don't arrive until July 3. I had applied guest names to 2 of the reservations, but not the other 3. The VC told me that my reservations booked prior to June 18 for a group going to Vegas would not be impacted by the new restrictions as they were booked prior to June 18. I read him the words from the website and he retracted his statement and told me I had to arrive on July 2 and leave one in my name. I then booked a 2N starting July 3 in my name - I likely will not use it as I'll be staying in the 2br. We booked these so that each of us had our own rooms already. I asked if adding this unit would solve the problem that was created by a short notice policy change. He transferred me to owner care. Owner care said that would not work as I had to check in on the same night as everyone else. I then read the words to her from the email. She put me on hold and asked someone else. She returned with "yes" that will work. End result - I'm out additional points. There is one less unit available for the July 2 weekend at one of the resorts on the restricted list. Plus vacation counselors and owner care are not sure what's going on either.

That’s terrible that you had to correct both the reservation department and Owner Care. Wyndham has made this a true s*** storm.

 

[Braindead]

It seems that most are missing a key word on the website.

It states for reservations MADE after the 18th NOT checkin date. Any reservations made on or before the 18th will not be affected according Wyndham’s own verbage

 

[paxsarah]

It seems that most are missing a key word on the website.

It say for reservations MADE by the 18th NOT checkin date. Any reservations made by the 18th will not be affected according Wyndham’s own verbage

Guests must have been added by that date. By Wyndham's own verbiage, if the guest is added after the 18th even to an existing reservation, the reservation can be canceled (if not concurrent with an owner or one of the two permitted guests).

 

[CO skier]

It seems that most are missing a key word on the website.

It say for reservations MADE by the 18th NOT checkin date. Any reservations made by the 18th will not be affected according Wyndham’s own verbage

This is from the email

"Allowing you to bring guests with you when you will be visiting these identified resorts during the select travel dates. As long as the owner and guest reservation(s) have an overlapping day, you may reserve as many guest reservations as you would like."

 

[Braindead]

Guests must have been added by that date. By Wyndham's own verbiage, if the guest is added after the 18th even to an existing reservation, the reservation can be canceled (if not concurrent with an owner or one of the two permitted guests).

This is from the email

"Allowing you to bring guests with you when you will be visiting these identified resorts during the select travel dates. As long as the owner and guest reservation(s) have an overlapping day, you may reserve as many guest reservations as you would like."

It clearly states for reservations MADE after the 18th.

 

[JimmieJames1]

"It clearly states for reservations MADE after the 18th. "

Yes, I'm counting on that since I made a GC on the 18th. before the email or notification came out.

 

[Braindead]

"It clearly states for reservations MADE after the 18th. "

Yes, I'm counting on that since I made a GC on the 18th. before the email or notification came out.

Adding a guest is modifying a reservation. The reservation is made the day of booking

 

[paxsarah]

It clearly states for reservations MADE after the 18th.

It clearly states “Any guest reservations made after the dates listed below at the following resorts during the select peak travel periods will be subject to cancellation (including guests added to an existing reservation after those dates).”

 

[CO skier]

3. There's no rush. You can add a guest name as you or they are standing at the check in desk because the resorts now see it immediately.

That will work at the restricted resorts and dates only for the two unrestricted guest confirmations or if the guest reservation overlaps an owner reservation by at least one day.

 

[dgalati]

Looks like Wyndham is using a play out of the sales play book. "Daze and confuse" or the lack of clarity is more then likely by design. At least they emailed owners rules that can be somewhat followed.

 

[dgalati]

The strangely complicated policy of unlimited guest confirmations if as little as one night overlaps must have been an accommodation for the family reunion scenario. It does open the loophole of a renter booking 9 guest reservations plus one reservation that overlaps at least one night, and there is no requirement the owner shows-up for their reservation. Book 9 guest reservations for Christmas week and 9 reservations for New Year's, then book one owner reservation for two nights that overlap both sets of reservations -- the last date of the first nine and the first date of the second nine. This is just to point out how much the policy can be abused, not that anyone would actually do it.

It would have been simpler and more effective to grant 4 unrestricted guest confirmations for the targeted dates and that is all. With the additional family names on an account for reservations that do not require a confirmation, most family reunion scenarios would be served.

Much simpler to implement and understand by owners, reservationists and Owner Care.

Wyndham could also create a lot of availability by eliminating resale points with VIP discounts and free upgrade benefits. If they wanted to I am sure they could start out by eliminating GC's that are attached to reservations that use resale points with VIP discounts or free upgrades.

 

[wjappraise]

Wyndham could also create a lot of availability by eliminating resale points with VIP discounts and free upgrade benefits. If they wanted to I am sure they could start out by eliminating GC's that are attached to reservations that use resale points with VIP discounts or free upgrades.

Smalls. You’re killing me.
Stop ... while you’re behind!

 

[VacayKat]

That's a pretty harsh synopsis.

And imagine, that was the gentle version of how I feel most days.

 

[Sandi Bo]

Chuckling a bit every time I read 'CLEARLY states' in any of these messages.

 

[dgalati]

Chuckling a bit every time I read 'CLEARLY states' in any of these messages.

Unfortunately Wyndham is a moving target and It doesn't matter if some TUG members believe they are contract specialists. I have to believe the confusion about what is "not clearly" stated is intended to limit GC's.

 

[dgalati]

It clearly states “Any guest reservations made after the dates listed below at the following resorts during the select peak travel periods will be subject to cancellation (including guests added to an existing reservation after those dates).”

It seems that most are missing a key word on the website.

It say for reservations MADE after the 18th NOT check-in date. Any reservations made after the 18th will not be affected according Wyndham’s own verbiage

It clearly states for reservations MADE after the 18th.

Yea and I had a estoppel that clearly stated the following. Unfortunately I must of miss read what the estoppel stated and Wyndham transferred 616,000 points to new owner when no current use year points were available. Then Wyndham tried to charge me $12/1000 for points that were not available.. Looks to me like Wyndham is applying the same logic to GC'S but at least they gave fair warning and not after the fact.

 

[rickandcindy23]

I never did get a copy of the email, the actual email and really need a copy of that. If someone could send me a PM, I will send you my email address to forward it to.

I have had the same email address since 1999 and never changed it with Wyndham. I should have gotten the email.

 

[55plus]

For whatever reason, for me it's hit and miss when it comes to Wyndham emails. I've been an owner going on 30 years and some I receive and some I don't.

 

[chapjim]

For any resorts and dates on this new list if you have enough names on your account to hold the units you need I suggest not putting a guest name on any of those reservations at this time.

1. Even Owner Care doesn't have a clear and consistent interpretation at this time.

2. Are you really going to trust a website as screwed up as this one is not to cancel something it shouldn't?

3. There's no rush. You can add a guest name as you or they are standing at the check in desk because the resorts now see it immediately.

4. If you do have a guest name on a reservation at one of those resorts and times, open the reservation up and take a picture or screenshot of the details of that reservation. Open the modification details so you get the date the guest was added.

#1. True dat.
#2. No, no, and a thousand times no!
#3. There's no systematic urgency but renters like to see a guest confirmation. Even my repeat renters might balk if I told them they would get a guest confirmation a month and a half after they paid me. And, the later payment is required, the more likely the renter will cancel and I'll be stuck with a reservation I have to cancel or try to re-rent.
#4, Sounds like good advice.

 

[chapjim]

Chuckling a bit every time I read 'CLEARLY states' in any of these messages.

Wyndham's writings sound like they were translated to Japanese, then translated back to English.

 

[PhilD41]

"That's right. At least a little. It may not be as clear as it would have been translated into another language, but it is still quite unclear. I'm sorry, I couldn't resist trying this!"

That actually is better than Wyndham's writings.