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Speculation About Marriott's New Timeshare Structure [merged]

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ldanna

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so to answer what people were thinking, I have zero confidence in Marriott's ability to make this work

I am new around here but I am starting to like this guy (like almost everybody here does). He lives in the real world, and apparently some Marriott people don't (we can understand around here why Marco Island is not selling a week for $70k)

There's only one way any new system to work: it has to be better than the current one (I am not saying the Marriott/II is perfect, but if you know how to play, you will score big).
 

JimIg23

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I still can't wrap my head around doing these things to resales. If resales only account for 7% of sales, why would Marriott bother? Giving resales the same benefits (like in Disney), how does that impact their sales operation? unless someone here has stats, I doubt if the % will change no matter how resales are treated. Plus, I have to say based on what I have read around on TUG and other places, Disney seems to have the most respect amount the TSs.
 

Latravel

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So, as soon as you buy a retail week from Marriott your investment has decreased... Is my logic valid?

I think your logic is a little off because you base it on the assumption your timeshare is an investment. It is not. When you purchase your unit from Marriott, they make you initial that you are aware they do not guarantee any return on your purchase, and that your unit is for your enjoyment only.
 

winger

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We consider each of our timeshares a vehicle, a vehicle to take us on manu wonderful trips/vacations. And like all vehicles, timeshare purchase start to lose value immediately after you sign the papers and take the keys. They continue to decrease in value every year until they are worth $nada. Also like normal vehicles, you need to pay the TS vehicle $gas (aka MF's) to get anywhere. In the end, just buy a few different types of vehicles, buy what you can afford, and enjoy your fabulous trips ; )
 

Pit

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... or just rent a vehicle whenever you need one and let someone else take the depreciation. You don't have to own it to enjoy using it.
 

jimf41

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Fletch,
I'm a relative newbie but I don't think you're on the mark with everything.


1. It will be delayed from June ( it always is with them )

Probably, the first I heard it was going to be introduced in 2007. Pretty easy guess on your part.

2. I hear no home resort priority which , if thats the case, the whole basics behind it will fail

This is a pretty vague statement. Are you talking about trading into your home resort? The deed says you get a week in your home resort before any outsiders.

3. very few resale owners will join due to costs

That remains to be seen. If its a good deal for me I'll do it, if not I won't. Marriott has to make it a good deal, or sell it as a good deal, or else why would they come up with a system that's voluntary but no one likes? Even Enron was a good deal for the first ten years or so. As far as resale owners go, they're only 7% of the owners. I think they'll grandfather them in and start a new slate. If not, they are still only 7% of owners and Marriott will still make the same money they always made on them. The only resale owners I see getting hurt on this are the ones that violated the PRIME DIRECTIVE and bought to trade and not to use. Those folks can still trade though II so I don't think it's going to hurt very much unless they try to sell. If you bought a TS to make a financial profit then you deserve what you get. Very cruel, very true.


4. only a handful of owners will by additional weeks at time of rollout ( this will come as a shock to them as people not paying 70K for Marco also came as a shock to them )

I think this goes along with what the rep was selling me about the different levels that are tiered by how many high weeks you own. They will sell it that way. It is questionable whether that will work out the way they intend. Look, if the majority of new inductees join with bronze weeks and the rest of us stay with II then its a bust for them. I don't want to trade my plat Ocean Pointe week for HHI in January. I want to go to the Caribbean in FEB/MAR. If they can't do that then its a non-starter with me.

5. new inventory will be sold this way and it will take years before they even get 10% of there owners to use it so most of you can chill out.

Not if they do it right. Offer us a better, cheaper system than II and it's a winner from the first day.


6. They will do what MVCI does best, which is "FEE" you for everything

so to answer what people were thinking, I have zero confidence in Marriott's ability to make this work

Unfortunately, I have to agree with you on this one. Although lately I have seen signs that they hired somebody with a head for business and keeping loyal customers happy. The food in the CL's is improving. The Elite night credits for 3k CC spending is nice. The Elite night credit for TS stays is a great benefit for owners. If Big Bill would just listen to this guy instead of his bean counters I think we'd all be happier and he'd get richer.
 

jlf58

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SEE ANSWERS IN CAPS


Fletch,
I'm a relative newbie but I don't think you're on the mark with everything.


1. It will be delayed from June ( it always is with them )

Probably, the first I heard it was going to be introduced in 2007. Pretty easy guess on your part.
WE AGREE


2. I hear no home resort priority which , if thats the case, the whole basics behind it will fail

This is a pretty vague statement. Are you talking about trading into your home resort? The deed says you get a week in your home resort before any outsiders. WHEN YOU BUY POINTS, YOU WILL HAVE NO HOME RESORT PRIORITY FOR BOOKING. HOPEFULLY THEY ARE NOT DUMB ENOUGH TO ROLL IT OUT THIS WAY BUT I WAS TOLD YES BY A FEW PEOPLE.

3. very few resale owners will join due to costs

That remains to be seen. If its a good deal for me I'll do it, if not I won't. Marriott has to make it a good deal, or sell it as a good deal, or else why would they come up with a system that's voluntary but no one likes? Even Enron was a good deal for the first ten years or so. As far as resale owners go, they're only 7% of the owners. I think they'll grandfather them in and start a new slate. If not, they are still only 7% of owners and Marriott will still make the same money they always made on them. The only resale owners I see getting hurt on this are the ones that violated the PRIME DIRECTIVE and bought to trade and not to use. Those folks can still trade though II so I don't think it's going to hurt very much unless they try to sell. If you bought a TS to make a financial profit then you deserve what you get. Very cruel, very true.
GEEZ, GIVE ME SOME CREDIT. NOBODY WIL GET GRANDFATHERED IN FOR FREE AND RESALE OWNERS WILL PAY LOTS MORE. YOU CAN TAKE THAT TO THE BANK


4. only a handful of owners will by additional weeks at time of rollout ( this will come as a shock to them as people not paying 70K for Marco also came as a shock to them )

I think this goes along with what the rep was selling me about the different levels that are tiered by how many high weeks you own. They will sell it that way. It is questionable whether that will work out the way they intend. Look, if the majority of new inductees join with bronze weeks and the rest of us stay with II then its a bust for them. I don't want to trade my plat Ocean Pointe week for HHI in January. I want to go to the Caribbean in FEB/MAR. If they can't do that then its a non-starter with me.
AS MENTIONED, THIS WILL TAKE FOREVER TO WORK CORRECTLY

5. new inventory will be sold this way and it will take years before they even get 10% of there owners to use it so most of you can chill out.

Not if they do it right. Offer us a better, cheaper system than II and it's a winner from the first day.
CHEAPER ? NO WAY. BETTER, MAYBE IN 6 OR 7 YEARS BUT NOT BEFORE


6. They will do what MVCI does best, which is "FEE" you for everything

AGREED AGAIN


Unfortunately, I have to agree with you on this one. Although lately I have seen signs that they hired somebody with a head for business and keeping loyal customers happy. The food in the CL's is improving. The Elite night credits for 3k CC spending is nice. The Elite night credit for TS stays is a great benefit for owners. If Big Bill would just listen to this guy instead of his bean counters I think we'd all be happier and he'd get richer.
 
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jlf58

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1. much better run company with a better and streamlined product
2. Marriott Rewards points 98% of the time, have become useless ( not so 7 1/2 years ago )
3. management
4. I had concerns about this rollout and managements expectations from us about it

BTW
I was 4th top person in my dept they lost to the Mouse.




So Fletch did this have something to do with your decision to leave?:eek:
 
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winger

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... or just rent a vehicle whenever you need one and let someone else take the depreciation. You don't have to own it to enjoy using it.
I am an ownership-type of guy! Well, I rent once in a while, too :D
 

Latravel

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"...NOBODY WIL GET GRANDFATHERED IN FOR FREE..."

I never understood why people thought Marriott would grandfather anyone in for free. The point of this new option is to generate revenue so it doesnt make sense. Sometimes people say it is for good relations, to promote good will with resale purchasers but I never believed this was a consumer group they would reward or target. They want the people who will spend $70,000 for a unit on Marco Island. This group they may give a discount.

I hope Marriott grandfather's everyone in or offers the product at a low price for everyone but I would be completely surprised.
 
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winger

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"...NOBODY WIL GET GRANDFATHERED IN FOR FREE..."

...

I hope Marriott grandfather's everyone in or offers the product at a very low price for everyone but I would be completely surprised.
I also hope so too (sub $1000?), but unfortunately I doubt it. As I mentioned in these parts before, I believe Old Man Bill has fallen off his rocker and should have passed on the baton a few years ago. Out of greed, over confidence, and some bit of 'unawareness of reality', Marriott will likely charge $2000+ for conversion to the points system...resulting in Marriott will having a hard time to get this points game rolling. Especially in this economy (it is not going to improve much by June 2010), current developer owners as a group will not want to shell out anymore money on what seems to be a seemly money pit (increasing MF's on a ever-decreasing value) , analogus to paying more and more money every year to fix a worn down car, plus requiring a larger gas budget because of decreasing gas mileage (cars' gas mileage generally decrease with age) ... at some point, it just isn't worth putting more money into an old car...

Resale owners, who maybe a smarter bunch, will not want to pay a higher price than developer-owners. It is just NOT in a resaler's blood to do such a thing.

Plus, having to try to understand the options of doing both points (internal trades) and II exchanges (for external trades) ... come on, us TUGers will be in a better position to eventually understand how the system works, but will the average Joe (or Jane) sitting through their first, second or even third presentation? The sales person will probably lose the client from the get-go with all this mumbo jumbo process. I can just see my DW with this puzzle look on her face, like WTH did he [salesman] just say??? :D
 
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DanCali

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I hear no home resort priority which , if thats the case, the whole basics behind it will fail

I'm confused - with no home resort priority booking how do they plan to sell Hawaii or Marco Island timeshares? How would they counter the "why shouldn't I buy in Orlando and vacation in Hawaii" question?
 

Starbucks

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I'm confused - with no home resort priority booking how do they plan to sell Hawaii or Marco Island timeshares? How would they counter the "why shouldn't I buy in Orlando and vacation in Hawaii" question?

Easy one, the amount of points you will need for HI is higher than the points you receive for your Orlando TS.

Just to add my thoughts to the new "maybe" program:

I think that the new system will not be too different from the current one they are selling in Asia (=MVCI Asia-Pacific). I´ve written some details about that program in another thread and as stated over there my main concern with that programm is that if you are not flexible with your vacation time there is no way to trade up. If you want to secure your 2-BDR unit during prime time you will have to fork over the required points. Naturally new resorts will require more points so as the years pass by your "old" points purchase will not be enough to secure your trade into those new resorts. As of now Marriott can increase my maintenance fees but they can´t change the fact that a week is a week and will be a week in 15 years down the road. So as long as there is someone willing to exchange his week for my week and i am able to find that person, i don´t need Marriott.
 
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jlf58

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correct BUT you think they would have learned by places like Newport & Aruba Ocean Club that everyone calling at 9am for a certain location, DOESNT WORK.

Easy one, the amount of points you will need for HI is higher than the points you receive for your Orlando TS.

Just to add my thoughts to the new "maybe" program:

I think that the new system will not be too different from the current one they are selling in Asia (=MVCI Asia-Pacific). I´ve written some details about that program in another thread and as stated over there my main concern with that programm is that if you are not flexible with your vacation time there is no way to trade up. If you want to secure your 2-BDR unit during prime time you will have to fork over the required points. Naturally new resorts will require more points so as the years pass by your "old" points purchase will not be enough to secure your trade into those new resorts. As of now Marriott can increase my maintenance fees but they can´t change the fact that a week is a week and will be a week in 15 years down the road. So as long as there is someone willing to exchange his week for my week and i am able to find that person, i don´t need Marriott.
 

JimIg23

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I also hope so too (sub $1000?), but unfortunately I doubt it. As I mentioned in these parts before, I believe Old Man Bill has fallen off his rocker and should have passed on the baton a few years ago. Out of greed, over confidence, and some bit of 'unawareness of reality', Marriott will likely charge $2000+ for conversion to the points system...resulting in Marriott will having a hard time to get this points game rolling. Especially in this economy (it is not going to improve much by June 2010), current developer owners as a group will not want to shell out anymore money on what seems to be a seemly money pit (increasing MF's on a ever-decreasing value) , analogus to paying more and more money every year to fix a worn down car, plus requiring a larger gas budget because of decreasing gas mileage (cars' gas mileage generally decrease with age) ... at some point, it just isn't worth putting more money into an old car...

Resale owners, who maybe a smarter bunch, will not want to pay a higher price than developer-owners. It is just NOT in a resaler's blood to do such a thing.

I agree with this. If they ask for alot of money from current owners (direct and resale), they may find not many people are willing to buy in because people now a days dont have it. Maybe after a few months of low enrollment, they will have a "sale" and lower the cost of entry.
 

aka Julie

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I just hope WHEN they do roll out their program they make it clear how many points are required for every location and season so that I can make an informed decision on what my paltry silver weeks at Barony will get me.

I have both developer weeks (2 silver at Barony) and resale (1 platinum at Shadowridge). If I don't like the new program or the entry fee is too high, I'm perfectly happy going to my home resorts during my season and won't need their new program.
 

m61376

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Easy one, the amount of points you will need for HI is higher than the points you receive for your Orlando TS.

Just to add my thoughts to the new "maybe" program:

I think that the new system will not be too different from the current one they are selling in Asia (=MVCI Asia-Pacific). I´ve written some details about that program in another thread and as stated over there my main concern with that programm is that if you are not flexible with your vacation time there is no way to trade up. If you want to secure your 2-BDR unit during prime time you will have to fork over the required points. Naturally new resorts will require more points so as the years pass by your "old" points purchase will not be enough to secure your trade into those new resorts. As of now Marriott can increase my maintenance fees but they can´t change the fact that a week is a week and will be a week in 15 years down the road. So as long as there is someone willing to exchange his week for my week and i am able to find that person, i don´t need Marriott.

When I had read your post sometime back that's what went through my mind. I was wondering if it was a small-scale trial for the overall points program. Not only were buy-ins high (even for developer bought weeks), but there didn't seem to be any home resort advantage. It appeared (to me at least) that once you bought into the points system you no longer owned an actually week anywhere. MF's were distributed by points, such that Bronze week owners, receiving fewer points, paid lower MF's that Plat. week owners. IF that was how Marriott intends to revamp the system it could make it a nightmare. I am not sure how they are logistically going to treat the MF's IF they adopt the same type of program.

I bought where I like to visit. I want first priority to booking my owned week, and don't want to be competing with every other owner elsewhere who may have enough points to make the reservation.

The other big issue I saw is that the point distribution was such that even a Plat. Las Vegas week, for ex., would only qualify for a partial week in a more premium location, or for a smaller unit. I don't remember the specifics, but I remember being a bit surprised at the details you had posted at how poorly some of the weeks did- even some of the Hawaii weeks not having enough points to trade into another Hawaii resort of similar size.

JimIg23- I wouldn't be surprised IF the new program doesn't get the reception they anticipate if they try to encourage joining by running promotions.

Latravel- I know we've disagreed on this, but even though they may not want to reward prior resale purchasers, they have little to gain by not grandfathering. If they make the buy in high, then resale buyers will continue to trade in II and Marriott will have less initial adopters to the new program; they will also have lost the only thing that penalizing current owners could give them- a few extra dollars in buy in, and the price of the loss of goodwill may be much higher. It may turn out that I am naive, but I always believed that Marriott would care about its customers and not try to alienate any subset. After all, I still contend that many, if not most, resale buyers are also direct purchasers and all, if they are happy, will be potential future buyers of new resorts. Only 7% may be resales, but the percentage of owners who own one or more resale weeks may be considerably higher (since many people who own developer weeks have bought those 7% of resales). Antagonizing perhaps 15 or 20% of owners can't be in anyone's best interests. I know that if I feel that Marriott treats me unfairly I will never buy another week from them, no matter how beautiful or enticing the next resort is. If I feel they treated me right, I'll remain a loyal customer and could possibly be enticed to buy direct if the property and the incentives were right.

As for future property transfers- I can see the logic in penalizing future resales since it provides a strong incentive to direct purchases, BUT it will decimate the resale market and may negatively impact their reputation and overall saleability over time. It is true that it is not advertised as an investment, BUT it is sold at least partially as one, with reference to retained value. IF one was to approach a Marco sale for 70K, for example, with the attitude that they were plunking down the money and losing not only the principal but the income of let's say $3500 a year from it, and there was not re-saleability (a valueless asset) it would be pretty hard to sell the week. The buyer would be out about 70K+ 4500 a year and climbing (as MF's increase) for the right to go to Florida for the week. That's pretty hard to justify, at least in my book. The illusion of property with retained value sells the weeks and is used in any sales pitch to justify the purchase. Marriott just needs to look at what Starwood's voluntary resorts are selling for to realize what will happen under such a system. In today's Internet savvy public, it won't be long before their reputation is in the toilet.
 

Superchief

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If there is no 'home ownership' in the new point system, will that mean that only those who are home resort owners (in the old system) will get preferred locations when they stay at their home resort? This would be another reason not to join.
 

mtnpilot

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OK, I've been sitting on the sidelines listening to the conversation, but I want to jump in. If, as PerryM suggests, this new scheme is designed primarily to suppress the resale market, then a "pure" points-based system makes no sense. In order to devalue resales, there has to be some sharp distinction between the deed and the points (as is the case with non-mandatory properties in the Starwood system). A purely points-based system means that developer units will be sold as point packages, as DVC does, and not as deeded weeks. In DVC, I realize that the points are tied to actual days of use in a given condo unit, but the points are inherent to the use. With DVC, the difference in price between developer and resale units is much less pronounced because of that. In a pure points-based system, the points are included in the deed, and go with it to the resale buyer.

If it is true that Marriott is going to a pure points-based system, it would behoove them to encourage ALL owners to join the system by making it as easy and cheap as possible. That would be key to making a new trading system a success.

I know some of you, perhaps most, believe Marriott is moving toward this system for one reason: PROFITS! And because of that, I'll not put anything past them. Profits seem to be the primary motivation over at Starwood also, and that seems to be bringing that system down to its knees. One would hope that moderation and prudence would prevail, particularly in such a depressed market. But we'll just have to wait and see what surprises are in store. I for one am glad I purchased in places where I want to go back every year.

Mike
 
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winger

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SueDonJ

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... The illusion of property with retained value sells the weeks and is used in any sales pitch to justify the purchase. ...

Once more, "any" is incorrect here. The value sold to me was in usage, not in real property. I find it very difficult to believe that those of us on TUG who have stated the same are the only direct purchasers in the whole of Marriott's ownership base who were told the same thing, especially as the sales presentation materials and governing documents completely support what was told to us and completely disavow any real property value assertions that apparently have been made to every TUG resale purchaser.

Sometimes these discussions about resale v. developer really do contain an insult of intelligence on the part of any direct buyers. I hate that we direct buyers are in the minority on TUG (although not throughout the ownership base,) because it means that we are consistently and frequently asked to defend our direct purchases. Do I ever ask if you resale buyers had your heads on straight when you bought a Marriott week without first browsing and understanding the governing docs? No, I don't, even though it is sometimes obvious here that some of you had no clue how much power Marriott actually holds of your ownership by virtue of the resort management agreement. All of us can be said to be somewhat lacking in total knowledge on the day that we signed the papers, but it is really frustrating to constantly see here that every developer buyer was totally lacking. It just isn't the truth.

TUG is such a great resource for any timeshare owner, but I am slowly coming to realize that it's as much an "old boy" network for resale purchasers as the BODs are assumed to be in that other thread. It's no wonder developer purchasers don't post here in numbers equal to the ownership percentage - our words are totally ignored so that resale arguments can be made to look 100% correct.

(Mods, I am frustrated here but not angry, and I believe that what I'm saying is not meant to insult. Hopefully this post and others like it will be able to stand exactly as the "RESCIND NOW YOU WERE AN IDIOT!" - in 42 pt gigantic red type, no less - blatherings remain whenever they're posted.)
 
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winger

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...

(Mods, I am frustrated here but not angry, and I believe that what I'm saying is not meant to insult. Hopefully this post and others like it will be able to stand exactly as the "RESCIND NOW YOU WERE AN IDIOT!" - in 42 pt gigantic red type, no less - blatherings remain whenever they're posted.)
I purchased resale, but directly through Marriott, and I still do not regret it nor am I afraid to let people know. Availability to convert to usage to Marriott Reward Points, privy to enjoy any future benefit Marriott will devise to reward developer purchasers, and ease of closing were our top priority to purchase direct. We made this decision after discovering TUG and read the pro/cons of resale versus developer purchase. As a matter of fact, if memory serves me right, we found TUG only because we were contemplating purchasing a Timber Lodge unit from Marriott.

BTW, is there empirical proof a majority of TUG members are resale owners? My gut feel tells me developer + developer/resale hybrids make up a majority of TUG owners. Again, my gut feel is rarely incorrect.
 

mkahanek

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how

I purchased resale, but directly through Marriott, and I still do not regret it nor am I afraid to let people know. Availability to convert to usage to Marriott Reward Points, privy to enjoy any future benefit Marriott will devise to reward developer purchasers, and ease of closing were our top priority to purchase direct. We made this decision after discovering TUG and read the pro/cons of resale versus developer purchase. As a matter of fact, if memory serves me right, we found TUG only because we were contemplating purchasing a Timber Lodge unit from Marriott.

BTW, is there empirical proof a majority of TUG members are resale owners? My gut feel tells me developer + developer/resale hybrids make up a majority of TUG owners. Again, my gut feel is rarely incorrect.

How does one purchase resale through marriott? Is there any savings on that route?
 

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I was told at Ko'Olina (is there a pattern here?) that the timeshare would appreciate in value because Hawaiian real estate was so valuable. The other two presentations I have attended made no such claim.

To be clear, I never asked. At Ko'Olina the salesman brought it up. At the other two presentations future value was not mentioned and the timeshare was not presented as real estate.
 

James1975NY

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How does one purchase resale through marriott? Is there any savings on that route?

Plenty of savings versus the retail option. Currently, the only difference when purchasing resale is that you will not have the opportunity to redeem your vacation owneship interest into the hotel points ~ which, many feel that trading your timeshare in for hotels is not an equitable exchange.
 
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