I have been disappointed with the change in the MVC owners' website since they changed something in April/May. I own an enrolled week and a post 2010 resale Maui week that is not enrolled. Until May, I was able to search the points system to check availability so I could decide whether to convert to points or not, or rent points if needed. This functionality has been removed and you cannot search if you do not have active points available for next year.
After escalating to a Customer Advocacy manager who was unable to influence any change, I wrote Steve Weisz Stephen.Weisz@vacationclub.com
to let him know how I feel about not having the freedom to use a digital experience to search for availability without waiting for at least one hour to speak with a CSA when I am just curious about availability for an upcoming trip.
A director of Customer Experience: email@example.com
responded and after I clarified exactly what I was looking for sent the following:
Thank you for your response and clarification. I have been in contact with the Web Development team and they confirmed this is not an option unless you have Destinations Points in your account. Do you plan on electing your 2024 Mountain Side week? Also, is there a specific place and dates that I can check availability for you?
|MARRIOTT VACATIONS WORLDWIDE|
Director, Customer Advocacy
Needless to say, I am disappointed I cannot access the point system without first committing to converting my week. Please use the email addresses above to let MVC leadership know how you feel about their issues and policies. Maybe if they hear from enough customers, they will listen.