• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 29 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered!
  • TUG started 29 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Check out our happy birthday post here: Happy Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Come check it out for a chance to win a Free TUG membership (or renewal) just for helping out!

    Read more here
  • TUG has now saved timeshare owners more than $20,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $20 Million dollars
  • Our 2022 Timeshare Survey is now complete and the full results as well as our expert and witty analysis of each question is available here: Here We hope you enjoy reading the results as much as we did!
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! 50,000+ subscribers! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

PamMo

TUG Review Crew: Veteran
TUG Member
Joined
Jul 17, 2006
Messages
4,924
Reaction score
2,666
Points
598
Location
Missouri
No, and I've been waiting on the phone since they opened, too. I love how the hold message says, in a helpful, friendly voice, that if you don't want to wait on the phone, you can use the website! :rolleyes:
I don't think they really appreciate my patience, like "she" says they do!
On hold now for 24 minutes.
 
Last edited:

Wahoo

TUG Member
Joined
Apr 6, 2017
Messages
109
Reaction score
73
Points
138
Resorts Owned
Marriott Summit Watch
Marriott Mountainside
Marriott Ocean Pointe
Marriott Grande Ocean
Marriott Ocean Watch
Anyone in yet?
Nope... Did call in and got an agent, but no 12-month availability for the Christmas 2023 week I was hoping to book. I would not be surprised if the inventory has not loaded yet (because of their IT issues), as it seems the web is down for everyone and I doubt all 4 check-in dates for Christmas weekend were truly booked by phone already.
 

rickxylon

Guest
Joined
Jan 29, 2010
Messages
288
Reaction score
24
Points
179
Location
Bloomington, MN
Resorts Owned
Aruba Ocean Club
Aruba Surf Club
Waiohai Beach Club
Phuket Beach Club
Just got this message on the site


Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience.
 

gln60

TUG Member
Joined
Oct 9, 2015
Messages
1,041
Reaction score
646
Points
223
Resorts Owned
Marriot Harbour Lake
Abound Points
Just got this message on the site


Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience.
:rolleyes:
 

Ddaley

TUG Member
Joined
Nov 27, 2011
Messages
15
Reaction score
9
Points
213
Location
Vancouver, Canada
Finally go through on the phone. Fixed weeks but no availability fo 2 of the check-in days. Okay so not ideal but at least one day available. Went to book New Years and then disaster. The agent used my fixed week 52 to book week 51 so he had to cancel and tried to rebook but showing no availability! System then locked- out. What incompetence!
 

Michigan Czar

TUG Member
Joined
Feb 21, 2007
Messages
443
Reaction score
5
Points
378
Location
Grand Rapids, MI
I finally got through on the phone. Nothing available for Christmas week and I asked if inventory was loaded, and she said she has booked Christmas dates for others this morning.
 

PamMo

TUG Review Crew: Veteran
TUG Member
Joined
Jul 17, 2006
Messages
4,924
Reaction score
2,666
Points
598
Location
Missouri
I called MVC at opening and tried getting online at the same time. I was never able to login to my account online, but finally talked with an advisor after waiting 32 minutes, who told me all units have been booked for the holiday week.
 
Last edited:

Superchief

TUG Member
Joined
May 6, 2009
Messages
3,405
Reaction score
2,287
Points
448
Location
Cincinnati, OH
Just got this message on the site


Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience.
It is pretty bad when even the main login page doesn't work. I wonder what areas of the website are available. The website for the sales demonstrations is likely working.
 

hangloose

Guest
Joined
Aug 8, 2012
Messages
1,208
Reaction score
440
Points
243
Location
NC
Resorts Owned
Marriott's Grande Vista (x2)
Marriott's Maui Ocean Club
Marriott's Ko Olina Beach Club
Marriott's Ocean Pointe
Same. Not working here.

"Our Apologies
Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience."


As an IT person, it's frustrating MVCI still cannot get reliability after months and months. They clearly are lacking in this area.
 

Superchief

TUG Member
Joined
May 6, 2009
Messages
3,405
Reaction score
2,287
Points
448
Location
Cincinnati, OH
I called MVC at opening and tried getting online at the same time. I was never able to login to my account online, but finally talked with an advisor after waiting 32 minutes, who told me all units have been booked for the holiday week.
All owners should get a refund of the MF's that go to the 'owners services' as well as half of the 'management' fee because we aren't receiving the value of the product that we purchases.
 

eyedude

TUG Member
Joined
Nov 21, 2007
Messages
98
Reaction score
89
Points
379
Location
Minnesota
Resorts Owned
Marriott Newport Coast (Platinum Plus and Platinum), Marriott Mountainside (ski week), Marriott Maui Ocean Club Lahaina (week 34,35 and 49,50), DSV 2 (red)
In the same boat...can't get online. I have asked for a call back... they say its a 14 minute wait. I have a fixed holiday week so if they tell me nothing is available, something is wrong with the system.
 

Ddaley

TUG Member
Joined
Nov 27, 2011
Messages
15
Reaction score
9
Points
213
Location
Vancouver, Canada
In the same boat...can't get online. I have asked for a call back... they say its a 14 minute wait. I have a fixed holiday week so if they tell me nothing is available, something is wrong with the system.
I have fixed holiday weeks as well trying to book back to back. Tried at the 13 month window but was told no inventory. Called today and the agent used my fixed week 52 to book week 51 and they cannot fix the error because there are now no week 51's available. Fixed weeks that cannot be booked is definitely a major issue!
 

eyedude

TUG Member
Joined
Nov 21, 2007
Messages
98
Reaction score
89
Points
379
Location
Minnesota
Resorts Owned
Marriott Newport Coast (Platinum Plus and Platinum), Marriott Mountainside (ski week), Marriott Maui Ocean Club Lahaina (week 34,35 and 49,50), DSV 2 (red)
I have fixed holiday weeks as well trying to book back to back. Tried at the 13 month window but was told no inventory. Called today and the agent used my fixed week 52 to book week 51 and they cannot fix the error because there are now no week 51's available. Fixed weeks that cannot be booked is definitely a major issue!
Got a call back and was able to book my week. I have a week 52 at NCV. The check in days for week 52 were supposed to be (Sunday) Dec 24, (Friday) 29, or (Saturday) 30. He let me book week 51 so I was able to get Saturday-Saturday on Dec 23-30. He said he would email me my confirmation but that was 90 minutes ago and I still have not received it. Of course, I can not log in to check my reservations.
 

PamMo

TUG Review Crew: Veteran
TUG Member
Joined
Jul 17, 2006
Messages
4,924
Reaction score
2,666
Points
598
Location
Missouri
Has ANYONE been able to get online today? I've cleared my computer countless times, changed browsers and am still getting spinning circles.
 

ACP

TUG Member
Joined
Mar 6, 2013
Messages
188
Reaction score
35
Points
138
Location
Cotswolds UK
What can I say that has not already been said, currently on the phone to Cork - "We are so sorry for the problems our IT dept are looking at it at the moment" therein lies the problem it's their IT team
 

rickxylon

Guest
Joined
Jan 29, 2010
Messages
288
Reaction score
24
Points
179
Location
Bloomington, MN
Resorts Owned
Aruba Ocean Club
Aruba Surf Club
Waiohai Beach Club
Phuket Beach Club
I now get the login page but keep coming back to it repeatedly. Can’t get past that.
 

eyedude

TUG Member
Joined
Nov 21, 2007
Messages
98
Reaction score
89
Points
379
Location
Minnesota
Resorts Owned
Marriott Newport Coast (Platinum Plus and Platinum), Marriott Mountainside (ski week), Marriott Maui Ocean Club Lahaina (week 34,35 and 49,50), DSV 2 (red)

eyedude

TUG Member
Joined
Nov 21, 2007
Messages
98
Reaction score
89
Points
379
Location
Minnesota
Resorts Owned
Marriott Newport Coast (Platinum Plus and Platinum), Marriott Mountainside (ski week), Marriott Maui Ocean Club Lahaina (week 34,35 and 49,50), DSV 2 (red)
It is working for me now
 

PamMo

TUG Review Crew: Veteran
TUG Member
Joined
Jul 17, 2006
Messages
4,924
Reaction score
2,666
Points
598
Location
Missouri
Yeah, me, too. Just confirming there’s nothing left to book.
 

gln60

TUG Member
Joined
Oct 9, 2015
Messages
1,041
Reaction score
646
Points
223
Resorts Owned
Marriot Harbour Lake
Abound Points
Same. Not working here.

"Our Apologies
Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience."


As an IT person, it's frustrating MVCI still cannot get reliability after months and months. They clearly are lacking in this area
Way way beyond frustrating…its a total lack of RESPECT for OWNERS!
 

Jim Mc

TUG Member
Joined
Jun 17, 2022
Messages
46
Reaction score
29
Points
69
Location
Chicagoland
Resorts Owned
Marriott: (2) Grand Vista, Ocean Watch Grand Dunes, Waiohai Beach Club, Maui Ocean Club, Playa Andaluza Malaga Spain and 4,500 Abound Club Points (2) Master Villas Mesquite NV
Way way beyond frustrating…its a total lack of RESPECT for OWNERS!
And to think they promoted the head of IT to CEO.......
 

gln60

TUG Member
Joined
Oct 9, 2015
Messages
1,041
Reaction score
646
Points
223
Resorts Owned
Marriot Harbour Lake
Abound Points
And to think they promoted the head of IT to CEO.......
And that tells owners and potential owners all they need to know about MVC!
 

Bodie

TUG Member
Joined
Nov 2, 2009
Messages
170
Reaction score
69
Points
238
I feel bad for the CSRs. How much apologizing are they expected to do before the company gets its s together? Disgraceful. Someone mentioned they should issue a partial refund in MFs for all this unnecessary aggravation. Fat chance.
 
Top