owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

[PamMo]

No, and I've been waiting on the phone since they opened, too. I love how the hold message says, in a helpful, friendly voice, that if you don't want to wait on the phone, you can use the website!
I don't think they really appreciate my patience, like "she" says they do!
On hold now for 24 minutes.

 

[Wahoo]

Anyone in yet?

Nope... Did call in and got an agent, but no 12-month availability for the Christmas 2023 week I was hoping to book. I would not be surprised if the inventory has not loaded yet (because of their IT issues), as it seems the web is down for everyone and I doubt all 4 check-in dates for Christmas weekend were truly booked by phone already.

 

[rickxylon]

Just got this message on the site


Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience.

 

[gln60]

Just got this message on the site


Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience.

 

[Ddaley]

Finally go through on the phone. Fixed weeks but no availability fo 2 of the check-in days. Okay so not ideal but at least one day available. Went to book New Years and then disaster. The agent used my fixed week 52 to book week 51 so he had to cancel and tried to rebook but showing no availability! System then locked- out. What incompetence!

 

[Michigan Czar]

I finally got through on the phone. Nothing available for Christmas week and I asked if inventory was loaded, and she said she has booked Christmas dates for others this morning.

 

[PamMo]

I called MVC at opening and tried getting online at the same time. I was never able to login to my account online, but finally talked with an advisor after waiting 32 minutes, who told me all units have been booked for the holiday week.

 

[Superchief]

Just got this message on the site


Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience.

It is pretty bad when even the main login page doesn't work. I wonder what areas of the website are available. The website for the sales demonstrations is likely working.

 

[hangloose]

Same. Not working here.

"Our Apologies
Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience."

As an IT person, it's frustrating MVCI still cannot get reliability after months and months. They clearly are lacking in this area.

 

[Superchief]

I called MVC at opening and tried getting online at the same time. I was never able to login to my account online, but finally talked with an advisor after waiting 32 minutes, who told me all units have been booked for the holiday week.

All owners should get a refund of the MF's that go to the 'owners services' as well as half of the 'management' fee because we aren't receiving the value of the product that we purchases.

 

[eyedude]

In the same boat...can't get online. I have asked for a call back... they say its a 14 minute wait. I have a fixed holiday week so if they tell me nothing is available, something is wrong with the system.

 

[Ddaley]

In the same boat...can't get online. I have asked for a call back... they say its a 14 minute wait. I have a fixed holiday week so if they tell me nothing is available, something is wrong with the system.

I have fixed holiday weeks as well trying to book back to back. Tried at the 13 month window but was told no inventory. Called today and the agent used my fixed week 52 to book week 51 and they cannot fix the error because there are now no week 51's available. Fixed weeks that cannot be booked is definitely a major issue!

 

[pedro47]

I thought, I was having a senior moment.

 

[eyedude]

I have fixed holiday weeks as well trying to book back to back. Tried at the 13 month window but was told no inventory. Called today and the agent used my fixed week 52 to book week 51 and they cannot fix the error because there are now no week 51's available. Fixed weeks that cannot be booked is definitely a major issue!

Got a call back and was able to book my week. I have a week 52 at NCV. The check in days for week 52 were supposed to be (Sunday) Dec 24, (Friday) 29, or (Saturday) 30. He let me book week 51 so I was able to get Saturday-Saturday on Dec 23-30. He said he would email me my confirmation but that was 90 minutes ago and I still have not received it. Of course, I can not log in to check my reservations.

 

[PamMo]

Has ANYONE been able to get online today? I've cleared my computer countless times, changed browsers and am still getting spinning circles.

 

[ACP]

What can I say that has not already been said, currently on the phone to Cork - "We are so sorry for the problems our IT dept are looking at it at the moment" therein lies the problem it's their IT team

 

[rickxylon]

I now get the login page but keep coming back to it repeatedly. Can’t get past that.

 

[eyedude]

I now get the login page but keep coming back to it repeatedly. Can’t get past that.

same here

 

[eyedude]

It is working for me now

 

[Superchief]

It is working for me now

Same here. I logged in and searched without problem.

 

[PamMo]

Yeah, me, too. Just confirming there’s nothing left to book.

 

[gln60]

Same. Not working here.

"Our Apologies
Due to system maintenance, this area of the web site is unavailable. We apologize for any inconvenience."

As an IT person, it's frustrating MVCI still cannot get reliability after months and months. They clearly are lacking in this area

Way way beyond frustrating…its a total lack of RESPECT for OWNERS!

 

[Jim Mc]

Way way beyond frustrating…its a total lack of RESPECT for OWNERS!

And to think they promoted the head of IT to CEO.......

 

[gln60]

And to think they promoted the head of IT to CEO.......

And that tells owners and potential owners all they need to know about MVC!

 

[Bodie]

I feel bad for the CSRs. How much apologizing are they expected to do before the company gets its s together? Disgraceful. Someone mentioned they should issue a partial refund in MFs for all this unnecessary aggravation. Fat chance.