New Wyndham Website: feedback on pros/cons for formal submission to Wyndham

[comicbookman]

Sure, Bill Gates should get the credit for building Apple. It’s happy hour and you’ve made me want a drink. Maybe 2. Or 3.

Not what I said. But he does get the credit for keeping them out of bankruptcy when they were foundering. Look it up, it is a great example of helping a competitor for purely selfish reasons. Gates never expected Apple to turn around in so spectacular a way.

 

[rickandcindy23]

The new website has a few improvements over the last upgrade. But there are still some new problems. My daughter is frustrated beyond belief. I may have to get her to put her frustrations to an email, so I can copy them to this thread.

 

[Richelle]

No, you did not say that, Richelle however did:




My decades of IT and change management experience in the Utility field means I have a low tolerance for sloppy work. I find the above presumptuous at best and insulting at worst. I applaud what you are doing, just not the attitude that if I don't agree I must be an ignorant complainer. The fact that you have relationships with Wyndham is great, wish I had the free time during working hours to develop them. The fact that richelle believes this means the rest of us should not say anything unless we agree with her rosy picture is a problem. I also agree that tug contains many more complaints in the last couple years and less useful information (It has saved me thousands of dollars and oddles of points over the years). I don't tend to be one of them. I complain when I don't like something and I say nice things when those are warranted in my opinion. I also don't jump on people for mistakes with regard to Wyndham, as I have made many over the years. However, being told my opinion has no value because someone knows better, with no actual evidence, just an assertion, is exactly what has been going wrong with Tug lately.

That’s fine that you want to complain. I said there was another thread for that. We are trying to get information on bugs and potential enhancements. Stick to the topic at hand. I’m not going to tell an executive they did an awful job. That does absolutely nothing except the exact opposite of what we are trying to do. So you can save your time and energy repeating yourself on two different threads and just do it on the other one. You don’t need to clog this thread with complaints when we are trying to be productive. You’re getting in the way of what we are trying to achieve. By the way, we spend a fair amount of our personal time on this as well. It’s not during working hours. Or if it is, it’s during our breaks or when we are waiting on something. It’s not a matter of what we should or should not be doing. The fact is that it needs to be done regardless of who is at fault or who is responsible. So please, either contribute something constructive or go complain somewhere else.

 

[Richelle]

The new website has a few improvements over the last upgrade. But there are still some new problems. My daughter is frustrated beyond belief. I may have to get her to put her frustrations to an email, so I can copy them to this thread.

Please do.

 

[comicbookman]

That’s fine that you want to complain. I said there was another thread for that. We are trying to get information on bugs and potential enhancements. Stick to the topic at hand. I’m not going to tell an executive they did an awful job. That does absolutely nothing except the exact opposite of what we are trying to do. So you can save your time and energy repeating yourself on two different threads and just do it on the other one. You don’t need to clog this thread with complaints when we are trying to be productive. You’re getting in the way of what we are trying to achieve. By the way, we spend a fair amount of our personal time on this as well. It’s not during working hours. Or if it is, it’s during our breaks or when we are waiting on something. It’s not a matter of what we should or should not be doing. The fact is that it needs to be done regardless of who is at fault or who is responsible. So please, either contribute something constructive or go complain somewhere else.

I would suggest you follow your own advice. I only responded in a thread when i was insulted in that thread. That is separate from suggestions I may make. I also never said berate the executives, I took issue with your explanation of why the roll-out is the way it is and said they were not due any praise yet. I also repeatedly said I appreciate people spending time on this. That seems to have gotten lost when I disagreed with your explanation and took exception to your attempt at belittling me. I also disagreed with Hitchhiker, but he did not see the need to claim superiority, just advanced his opinion, with which I respectfully disagree.

 

[HitchHiker71]

My upcoming reservations list has omissions and duplications this morning

In my travels to date I’ve been able to trace at least one possible cause of this regression to reservations that overlap where owners are seeing duplication. In one example the owner has two different reservations at the same resort - same date range but different room sizes. In the others the resorts are disparate but the date ranges do overlap.

For any fellow owners who have overlapping disparate reservations and/or multiple reservations at the same resort with the same date range - can you please validate whether you also see duplicates or if you are seeing your reservations displayed correctly?


Sent from my iPhone using Tapatalk

 

[kaljor]

I have 2 reservations for the same week at the same resort, a 1 bedroom and a 2 bedroom. They both show up properly. These reservations were made with the new (current) website. That might make a difference.

 

[comicbookman]

I have several overlapping reservations at La Belle in October, most in an owners name. (daughters wedding, probably will be postponed) No duplicates. I also have several reservations at National Harbor for Thanksgiving, also no duplicates showing. Both sets were made awhile back.

 

[Richelle]

I have 2 reservations for the same week at the same resort, a 1 bedroom and a 2 bedroom. They both show up properly. These reservations were made with the new (current) website. That might make a difference.

I have three Panama City rooms booked well before the launch. Two are the same room type and one different. Not seeing anything out of the ordinary.

 

[Richelle]

In my travels to date I’ve been able to trace at least one possible cause of this regression to reservations that overlap where owners are seeing duplication. In one example the owner has two different reservations at the same resort - same date range but different room sizes. In the others the resorts are disparate but the date ranges do overlap.

For any fellow owners who have overlapping disparate reservations and/or multiple reservations at the same resort with the same date range - can you please validate whether you also see duplicates or if you are seeing your reservations displayed correctly?


Sent from my iPhone using Tapatalk

I wonder, if anyone else has had the issue, they could tell us about their ownership. Are the Select Owners, Access Owners, both? Are they newer members or are there some long timers? Are they all VIPs or just some? I think we may find a commonality among their accounts.

 

[Cyrus24]

No duplicates showing on these. All 1 BR Deluxe at same resort. 7/6-9/20 (new system) and 7/7-14/20 (old system) and 7/11-18/20 (old system).

I also have a 1 BR Deluxe for 10/15-19/20 and 2BR Deluxe for 10/15-19/20. Same resort, both old system, all looks normal

I have several in January with overlapping dates at 2 resorts with various unit sizes. All looks normal, booked with old system.

VIPP with CWA, Select, and PIC Points. The reservation list appears as I would expect it too look.

 

[Sandi Bo]

In my travels to date I’ve been able to trace at least one possible cause of this regression to reservations that overlap where owners are seeing duplication. In one example the owner has two different reservations at the same resort - same date range but different room sizes. In the others the resorts are disparate but the date ranges do overlap.

For any fellow owners who have overlapping disparate reservations and/or multiple reservations at the same resort with the same date range - can you please validate whether you also see duplicates or if you are seeing your reservations displayed correctly?


Sent from my iPhone using Tapatalk

I have missing and triplicated reservations. They were booked prior to the newest system being released. For example, I have 8 rooms for the same dates (Royal Sea Cliff), different owner on each reservation.
8 total reservations display and I have 8 reservations
-- I have 5 - 2 BR Dlx Mobility, Hearing Impaired -- Two of them triplicates, One displays once, Two do not display
-- I have 1 - 1 BR Dlx -- It displays as expected
-- I have 1 - 1 BR Dlx Mobility -- It does not display
-- I have 1 - 2 BR Plus -- It does not display
Another 8 reservations, different dates: I think I only have 8 but 9 are showing (if you really need me to look at each one, I can, but yikes, not easy...)
-- I have 5 - 2 BR Dlx Mobility, Hearing Impaired - One is triplicated, rest are missing
-- I have 1 - 2 BR Dlx - It's duplicated
-- I have 1 - 2 BR Plus - Displays as expected
-- I have 1 - 1 BR Dlx -- It triplicates
Another batch, different dates, dupes and missing reservations.

Incredibly difficult to look at, please set me straight if I'm missing something:
* Cannot filter by resort or person that booked the reservation
* Cannot see the name of the person checking in
* Cannot always see the entire room description (displays 2 Bedroom Deluxe...)
* Have to select view details to see the room description and traveler, selecting back button the list reloads. every. single. time.
* I know someone already said this - nix the pictures and give us the information we need to see, please

Checked my past transactions to be sure nothing has been cancelled (and they haven't been, so assuming the rooms are still booked):
* Again, can't filter on resort
* Can't see use year the points were used from
* Can't see the traveler
* When I select to see the details, I see some of them and 'Something unexpected just happened! But we've been notified and we'll get it fixed as quickly as we can.'

I am using a MacBook Pro. If you need me to check on my cell, let me know. This is not the type of thing I would typically do on my cell (partly because the owner or guest name didn't display on mobile on the old application - that's an important piece of information to know).

Also, I do still see a reservation for March 14, 2020, in my list of current reservations (it has been lurking since March 14th, the new system didn't affect that).
My use year displays incorrectly, can't tell when points are expiring.
I can't point deposit, get message I don't have enough points (I do).

Let me know if there is something more you want me to check. I will be cancelling all of my Hawaii reservations, my heart just hasn't been in it to take the time to do so. So if you want to see what happens with duplicates and triplicates when they cancel, let me know.

Thanks for all your work on this, it's appreciated.

Sandi

* Just saw Richelle's note. I am Club Wyndham Plus, VIP Platinum. Long time owner, but got a new account maybe 7 years ago.

 

[Sandi Bo]

The new website has a few improvements over the last upgrade. But there are still some new problems. My daughter is frustrated beyond belief. I may have to get her to put her frustrations to an email, so I can copy them to this thread.

The VC's can see more than we can. If you need to know expiring points or what is actually available, they are able to provide that information. Have to have to call, but hold times have not been bad, and the VC's have been great. (I have to chuckle, if we released code that caused call volume to increase, we were called on the carpet, big time).

 

[Braindead]

I wonder, if anyone else has had the issue, they could tell us about their ownership. Are the Select Owners, Access Owners, both? Are they newer members or are there some long timers? Are they all VIPs or just some? I think we may find a commonality among their accounts.

All reservations are correct. I have different unit sizes for the same dates at one resort and overlapping reservations at another resort during that time.
VIPP PR, CWA, PICs, Select and converted weeks.

 

[levatino]

Outside of TUG I’ve authored several threads on many of the Wyndham Facebook forums to gather data for submission to Wyndham executives sometime this week. Please reply with your own feedback. Let’s keep the comments constructive and pros/cons focused:

PROS

1. It’s mobile device friendly - particularly for touch devices.
2. The calendar is much easier to navigate for picking dates on touch devices - no more clicking arrows 10-12 times to book a year out.
3. Search results come back MUCH faster - HUGE WIN
4. Including other nearby resorts that are also available by default - gives more resort options when searching
5. Checkbox for date flexibility that adds +/-3 days
6. Seeing points values while searching across multiple resorts more easily and more quickly
7. Owner Dashboard - has just about everything users should see at their fingertips

CONS:

ID	TYPE	DETAIL	PRIORITY
1	Regression	Loss of the availability calendar for specific resort reservations, including the E, S, and P designations for the booking type for each day.	CRITICAL
2	Regression	Loss of all browse functions (vs search functions) - many users like to browse the list of resorts before having to enter search criteria - currently the website appears to require search criteria to facilitate browse functions. Add browse functions back to allow for resort browsing without required search criteria.	HIGH
3	Regression	No floorplans (that I can find at least)	HIGH
4	Regression	No way to exit current booking engine on mobile device - there’s a “continue” blue bar option but no “cancel” option and the browser back button appears to offer an exit option but then when trying to book again you get the “multiple transactions” error.	CRITICAL
5	Regression	Cannot add points protection to an existing reservation (at least not that I can find).	HIGH
6	Regression	Access to Maintenance Fee documents seems to have been removed	MEDIUM - workaround available
7	Regression	Provide the list of resorts in the search drop down box for browsing (as opposed to searching) - users want to be able to browse the data on resorts without having to perform date based availability searches.	HIGH
8	Regression	If a specific resort doesn’t have availability when searching - please list the resort as unavailable for the date range(s) in scope.	HIGH
9	Regression	Points calculator function is missing	MEDIUM
10	Regression	Add the option to restrict an initial search by unit size/type similar to the capability that existed in the prior version of the web site. The 'Filter & Sort' function offers this option but not until the initial search is already executed. Extra clicks waste time when searching.	MEDIUM
11	Regression	Keyword searches in the Availability search boxes for resorts seem to have to include either "Wyndham" or "Club Wyndham" prefacing the resort name, such as "Wyndham Bonnet" to retrieve Bonnet Creek as a search hit. This behavior doesn't occur in the website search boxes in comparison - the availability search boxes should behave exactly as the website search boxes do specific to searching for resorts. Adjust the keyword files for all resorts to not have to include preface words like "Wyndham" or "Club Wyndham" so that "Bonnet" will immediately pull up "Bonnet Creek" as a search hit for example.	HIGH
12	Regression	Add back the consolidated points history view that displays all points history on a single webpage - along with the supporting points breakdowns for each past reservation (to enable users to see which points from which buckets/use years were used for each reservation)	MEDIUM
13	Regression	Lost option to book a 14 night reservation. 13 is the new maximum allowed right now - both desktop and mobile	MEDIUM
14	Regression	Lost option to book a 7 night reservation at 13 months out - 6 days is the new maximum allowed right now - both desktop and mobile	MEDIUM
15	Regression	Listing of booked resorts should display the person registered for check-in (whether owner or guest) for the the reservation as it did previously	MEDIUM
16	Regression	Lost the ability for the map function to pan out to view all resorts at a national/international level. Currently the map only works at a state or multi-state regional level. Expand the map to allow resort display to national/international levels.	MEDIUM
1	Bug	Audit all URL links on the website to identify and remediate links that aren’t loading correctly (404 errors) - quite a few website links for points charts for example - don't function properly when launching into a new web browser tab	HIGH
2	Bug	Certain key functions - like the calendar view when searching for availability - are not sizing correctly on smartphones and tablets. Users report having to pinch the calendar to get the website to size properly within the current window.	MEDIUM
3	Bug	Smartphone calendar search only scrolls up to 11 months into the future (April 2021) - not 13 months. Desktop browsers appear to work fine though.	HIGH
4	Bug	When searching resorts that have multiple buildings, if a single room is available - the building is not listed, however if multiple rooms are available - each room lists the building. A single search hit should also list the building.	HIGH
1	Enhancement	Add a checkbox for flexible duration when performing availability searches.	HIGH
2	Enhancement	Add the ability to search by regional or national options - northeast, southeast, southwest, Midwest, northwest, east/west, USA should all be options - especially given the search indexing issues seem to finally have been resolved - it would be nice to choose a date range and then see everything available in that range	HIGH
3	Enhancement	Add a “Exclude nearby resorts” checkbox for those who are only interested in seeing resort specific availability. This checkbox could then be used to show the availability calendar addressed in item one in this list.	HIGH
4	Enhancement	Add a points breakdown by two colors on the current points availability bar - points eligible for deposit vs points ineligible for deposit displayed via two different colors - along with supporting numerical values - to easily know how many current use year points must be used this year vs the points that are eligible for use year deposit.	MEDIUM
5	Enhancement	Add a "Search by Points" checkbox that will allow users to perform searches by input points allotment - if the user only has 230k points available - search and display only items that fall within the points allotment value specified	MEDIUM
6	Enhancement	Add a “next available” checkbox when searching a specific resort - this checkbox would iterate through each next available set of dates at that particular resort	MEDIUM
7	Enhancement	Add a “remember me” checkbox for sign-in credentials and save login credentials for future logins	HIGH
8	Enhancement	List a points breakdown in the owner points webpage for the current use year by points eligible for standard vs advance (ARP) bookings.	MEDIUM
9	Enhancement	Update availability searches to only include Worldmark resorts if there is actually availability at that resort based upon actual search criteria.	MEDIUM
10	Enhancement	Add the same touch-based calendar scroll capability for all touch devices - not just smartphones. The search calendar function on smartphones utilizes a touch based scroll function - not arrows to move between the months - however tablets - which are also touch based - still require the arrows to move between the months - allow ALL touch-based devices to utilize the calendar scroll function - not just smartphones.	MEDIUM
11	Enhancement	Add a "Saved Searches" function - store and display the last five searches for the user in the drop down box when clicking into the Search boxes (whether the website search boxes or the availability search boxes). Consider adding a "Saved Searches" area to the Owner dashboard to manage these items.	MEDIUM

Hitchhiker71, Thanks so much for collecting this data and following up. This is what makes the difference in getting items heard and collected in a logical, thought out way. I have been so COVID saturated I have not logged on for several months. The I logged on and was greeted with this. Well, first world problems. (though it does look good, I admit) I believe you covered much of this in you own language. Here are my quick observations:

When you hit the landing page the way to navigating to make a booking is unclear. Frustrating and poor design.

More "Global" search functions (that even in the past were a bit arbitrary, search criteria like "US-South") seem be gone. I really enjoyed this and to me it is a big loss.

The flexible dates availability calendar is gone (I think). That is critical to make the system as searching through each potential travel date is horrible.

When I log into the app it defaults to Club Wyndham South Pacific??? When I go to a state to search the entire states of Rhode Island and Massachuesetts are missing????

PS: Do they trial test these things among real users to collect feedback before releasing these????? AND, is there a way to use the legacy site while they work this out???

Thanks so much,
Paul

 

[schoolmarm]

Hitchhiker...in the search bar at the top if you are searching for Midtown NY, and you put in New York NOTHING comes up. You can only get to it by knowing the official name (not location). This is fairly critical, as without a list of resorts, many people won't be able to find a resort in their location.

I didn't try it with others, like Williamsburg or Panama City where the location isn't in the resort name.

Thanks!

 

[Richelle]

Hitchhiker71, Thanks so much for collecting this data and following up. This is what makes the difference in getting items heard and collected in a logical, thought out way. I have been so COVID saturated I have not logged on for several months. The I logged on and was greeted with this. Well, first world problems. (though it does look good, I admit) I believe you covered much of this in you own language. Here are my quick observations:

When you hit the landing page the way to navigating to make a booking is unclear. Frustrating and poor design.

More "Global" search functions (that even in the past were a bit arbitrary, search criteria like "US-South") seem be gone. I really enjoyed this and to me it is a big loss.

The flexible dates availability calendar is gone (I think). That is critical to make the system as searching through each potential travel date is horrible.

When I log into the app it defaults to Club Wyndham South Pacific??? When I go to a state to search the entire states of Rhode Island and Massachuesetts are missing????

PS: Do they trial test these things among real users to collect feedback before releasing these????? AND, is there a way to use the legacy site while they work this out???

Thanks so much,
Paul

They did. I was one of them. Unfortunately I only had an hour with it, so it would be impossible to have picked up all the stuff we collected here. Still, had I been given more time, I would have seen more things wrong. The researcher was directing me on what she wanted me to do so she could get my feedback on it. Basically booking and canceling. Since everyone is canceling, there was availability on the first dates I choose, so I had no reason to look for the availability calendar. I imagine the case was the same with others who tested the same areas I did and no one mentioned it. Not many people want to give up more then an hour if their time, so they probably wanted to focus on the most important areas. Booking and canceling are important areas. Had this been normal circumstances, and availability would have been scarce in the near term, more people would have noticed it and mentioned it. I suspect they used different testers to test different areas.

Legacy site is likely in read only mode. Going back would me moving new reservations and account changes back to the old system and there may not be any backwards compatibility. That would have been costly to implement.

 

[kaljor]

The VC's can see more than we can. If you need to know expiring points or what is actually available, they are able to provide that information. Have to have to call, but hold times have not been bad, and the VC's have been great.

Thay can also get you a 14 day booking, which the new site doesn't allow. I called in yesterday for this and echoing Sandi's comment, the VC was personable and knowledgeable. Hold time was between 10 and 15 minutes, I didn't time it exactly.

I had a Reservation Transaction left so I didn't need to pay, but I should have asked if I would be on the hook for the $39 phone fee or just the online fee of $19 since I had to call due to the website glitch.

 

[HitchHiker71]

I have missing and triplicated reservations. They were booked prior to the newest system being released. For example, I have 8 rooms for the same dates (Royal Sea Cliff), different owner on each reservation.
8 total reservations display and I have 8 reservations
-- I have 5 - 2 BR Dlx Mobility, Hearing Impaired -- Two of them triplicates, One displays once, Two do not display
-- I have 1 - 1 BR Dlx -- It displays as expected
-- I have 1 - 1 BR Dlx Mobility -- It does not display
-- I have 1 - 2 BR Plus -- It does not display
Another 8 reservations, different dates: I think I only have 8 but 9 are showing (if you really need me to look at each one, I can, but yikes, not easy...)
-- I have 5 - 2 BR Dlx Mobility, Hearing Impaired - One is triplicated, rest are missing
-- I have 1 - 2 BR Dlx - It's duplicated
-- I have 1 - 2 BR Plus - Displays as expected
-- I have 1 - 1 BR Dlx -- It triplicates
Another batch, different dates, dupes and missing reservations.

Incredibly difficult to look at, please set me straight if I'm missing something:
* Cannot filter by resort or person that booked the reservation
* Cannot see the name of the person checking in
* Cannot always see the entire room description (displays 2 Bedroom Deluxe...)
* Have to select view details to see the room description and traveler, selecting back button the list reloads. every. single. time.
* I know someone already said this - nix the pictures and give us the information we need to see, please

Checked my past transactions to be sure nothing has been cancelled (and they haven't been, so assuming the rooms are still booked):
* Again, can't filter on resort
* Can't see use year the points were used from
* Can't see the traveler
* When I select to see the details, I see some of them and 'Something unexpected just happened! But we've been notified and we'll get it fixed as quickly as we can.'

I am using a MacBook Pro. If you need me to check on my cell, let me know. This is not the type of thing I would typically do on my cell (partly because the owner or guest name didn't display on mobile on the old application - that's an important piece of information to know).

Also, I do still see a reservation for March 14, 2020, in my list of current reservations (it has been lurking since March 14th, the new system didn't affect that).
My use year displays incorrectly, can't tell when points are expiring.
I can't point deposit, get message I don't have enough points (I do).

Let me know if there is something more you want me to check. I will be cancelling all of my Hawaii reservations, my heart just hasn't been in it to take the time to do so. So if you want to see what happens with duplicates and triplicates when they cancel, let me know.

Thanks for all your work on this, it's appreciated.

Sandi

* Just saw Richelle's note. I am Club Wyndham Plus, VIP Platinum. Long time owner, but got a new account maybe 7 years ago.

Thanks for the substantive feedback - let me digest this and reply back later with some questions and follow up items and screenshots to help clarify my thoughts on how to resolve your stated issues within the existing website. More to come soon.


Sent from my iPhone using Tapatalk

 

[HitchHiker71]

Hitchhiker...in the search bar at the top if you are searching for Midtown NY, and you put in New York NOTHING comes up. You can only get to it by knowing the official name (not location). This is fairly critical, as without a list of resorts, many people won't be able to find a resort in their location.

I didn't try it with others, like Williamsburg or Panama City where the location isn't in the resort name.

Thanks!

You’re correct - I see the same behavior. If you are searching by city or state IME you are better off using the actual availability search boxes along with the required date range box. If you’re using the website search box - you can type in New York and the search results will show Midtown 45 in the search results - but ironically its not the first hit - New Orleans show up for me first. You also won’t see ant drop down matches in the search box when searching by city or state. I have had much better luck typing in the resort name in the website search box - try typing in “midtown” and you should get a match in the drop down area.

I’ve got a few search issues already documented as regressions or bugs that I think covers this reported issue already - but I will double check and add another item if this isn’t the case.


Sent from my iPhone using Tapatalk

 

[HitchHiker71]

When you hit the landing page the way to navigating to make a booking is unclear. Frustrating and poor design.

This is because there isn’t a landing page since the two websites have been merged into a single site. So there’s no longer a disparate “owner” website, which I think is what you mean by a landing page? When you first hit the website, login right away and go to your owner dashboard - this is really the new owner landing page. If you want to hit your own dashboard every time, save this URL in your bookmarks:

Login to Club Wyndham

Login To Your Club Wyndham Owner Portal And Book Your Next Vacation In The World's Top Vacation Destinations!

clubwyndham.wyndhamdestinations.com

More "Global" search functions (that even in the past were a bit arbitrary, search criteria like "US-South") seem be gone. I really enjoyed this and to me it is a big loss.

They removed the regional search capabilities in the last website due to performance issues and search timeouts. I have an enhancement already logged to bring back these search capabilities.

The flexible dates availability calendar is gone (I think). That is critical to make the system as searching through each potential travel date is horrible.

It’s coming back in June timeframe from what we have been told.

When I log into the app it defaults to Club Wyndham South Pacific??? When I go to a state to search the entire states of Rhode Island and Massachuesetts are missing????

What do you mean by the app? Are you referring to the map function? The map will pull your location data if you allow it to do so - otherwise it will use a default which is usually Florida. Can you share a screenshot of what you’re seeing?

How are you “going to a state”? Are you using the availability search boxes along with the required date range? Screenshots would be helpful along with the device type you’re using so we can provide appropriate guidance and capture details necessary to form bug reports.

PS: Do they trial test these things among real users to collect feedback before releasing these????? AND, is there a way to use the legacy site while they work this out???

Thanks so much,
Paul

Richelle already addressed this point in detail. The only information I would add is that this migration also included a back end data migration to an entirely different system. There is no going back - only failing forward.


Sent from my iPhone using Tapatalk

 

[HitchHiker71]

UPDATED LIST FOR ONGOING TRACKING

The original list expired for editing so quoting it here and starting a new round of updates:

PROS

1. It’s mobile device friendly - particularly for touch devices.
2. The calendar is much easier to navigate for picking dates on touch devices - no more clicking arrows 10-12 times to book a year out.
3. Search results come back MUCH faster - HUGE WIN
4. Including other nearby resorts that are also available by default - gives more resort options when searching
5. Checkbox for date flexibility that adds +/-3 days
6. Seeing points values while searching across multiple resorts more easily and more quickly
7. Owner Dashboard - has just about everything users should see at their fingertips
8. Reservations appear in the proper order -- closest ones first.
9. The Back Arrow takes you to the page you were on last. (under Voyager, it NEVER did.)

CONS:

ID	TYPE	DETAIL	PRIORITY
1	Regression	Loss of the availability calendar for specific resort reservations, including the E, S, and P designations for the booking type for each day.	CRITICAL
2	Regression	Loss of all browse functions (vs search functions) - many users like to browse the list of resorts before having to enter search criteria - currently the website appears to require search criteria to facilitate browse functions. Add browse functions back to allow for resort browsing without required search criteria.	HIGH
3	Regression	No floorplans (that I can find at least)	HIGH
4	Regression	No way to exit current booking engine on mobile device - there’s a “continue” blue bar option but no “cancel” option and the browser back button appears to offer an exit option but then when trying to book again you get the “multiple transactions” error.	CRITICAL
5	Regression	Cannot add points protection to an existing reservation (at least not that I can find).	HIGH
6	Regression	Access to Maintenance Fee documents seems to have been removed	MEDIUM - workaround available
7	Regression	Provide the list of resorts in the search drop down box for browsing (as opposed to searching) - users want to be able to browse the data on resorts without having to perform date based availability searches.	HIGH
8	Regression	If a specific resort doesn’t have availability when searching - please list the resort as unavailable for the date range(s) in scope.	HIGH
9	Regression	Points calculator function is missing	MEDIUM
10	Regression	Add the option to restrict an initial search by unit size/type similar to the capability that existed in the prior version of the web site. The 'Filter & Sort' function offers this option but not until the initial search is already executed. Extra clicks waste time when searching.	MEDIUM
11	Regression	Keyword searches in the Availability search boxes for resorts seem to have to include either "Wyndham" or "Club Wyndham" prefacing the resort name, such as "Wyndham Bonnet" to retrieve Bonnet Creek as a search hit. This behavior doesn't occur in the website search boxes in comparison - the availability search boxes should behave exactly as the website search boxes do specific to searching for resorts. Adjust the keyword files for all resorts to not have to include preface words like "Wyndham" or "Club Wyndham" so that "Bonnet" will immediately pull up "Bonnet Creek" as a search hit for example.	HIGH
12	Regression	Add back the consolidated points history view that displays all points history on a single webpage - along with the supporting points breakdowns for each past reservation (to enable users to see which points from which buckets/use years were used for each reservation)	MEDIUM
13	Regression	Lost option to book a 14 night reservation. 13 is the new maximum allowed right now - both desktop and mobile	MEDIUM
14	Regression	Lost option to book a 7 night reservation at 13 months out - 6 days is the new maximum allowed right now - both desktop and mobile	MEDIUM
15	Regression	Listing of booked resorts should display the person registered for check-in (whether owner or guest) for the the reservation as it did previously	MEDIUM
16	Regression	Lost the ability for the map function to pan out to view all resorts at a national/international level. Currently the map only works at a state or multi-state regional level. Expand the map to allow resort display to national/international levels.	MEDIUM
17	Regression	Reservations list sometimes has either omissions or duplications, or both. The observed behavior to date generally shows that when multiple reservations exist with overlapping dates - sometimes these reservations show as duplicates (and the actual reservations are omitted in the process)	MEDIUM
18	Regression	Points deposit feature does not always function as designed. Many users with eligible points for future use year deposits receive an error stating a problem occurred - or that they do not have enough points to perform the deposit - when the owner has plenty of eligible points.	HIGH
19	Regression	In the previous website when making a reservations - the owner email address box pre-populated the owner email addresses after choosing the account owner. In the current website, the email address has to be manually typed in every time which adds more key strokes to make a reservation than it used to take.	MEDIUM
20	Regression	Transaction history filters no longer available: * Cannot filter by resort * Cannot filter by person that made the reservation	MEDIUM
21	Regression	When viewing transaction history, add columns to display the resort, the use year the points were used within, the name of the person who booked the reservation. Current website requires the user to select view details to see the room description and traveler, selecting back button the list reloads the entire list.	MEDIUM
1	Bug	Audit all URL links on the website to identify and remediate links that aren’t loading correctly (404 errors) - quite a few website links for points charts for example - don't function properly when launching into a new web browser tab	HIGH
2	Bug	Certain key functions - like the calendar view when searching for availability - are not sizing correctly on smartphones and tablets. Users report having to pinch the calendar to get the website to size properly within the current window.	MEDIUM
3	Bug	Smartphone calendar search only scrolls up to 11 months into the future (April 2021) - not 13 months. Desktop browsers appear to work fine though.	HIGH
4	Bug	When searching resorts that have multiple buildings, if a single room is available - the building is not listed, however if multiple rooms are available - each room lists the building. A single search hit should also list the building.	HIGH
1	Enhancement	Add a checkbox for flexible duration when performing availability searches.	HIGH
2	Enhancement	Add the ability to search by regional or national options - northeast, southeast, southwest, Midwest, northwest, east/west, USA should all be options - especially given the search indexing issues seem to finally have been resolved - it would be nice to choose a date range and then see everything available in that range	HIGH
3	Enhancement	Add a “Exclude nearby resorts” checkbox for those who are only interested in seeing resort specific availability. This checkbox could then be used to show the availability calendar addressed in item one in this list.	HIGH
4	Enhancement	Add a points breakdown by two colors on the current points availability bar - points eligible for deposit vs points ineligible for deposit displayed via two different colors - along with supporting numerical values - to easily know how many current use year points must be used this year vs the points that are eligible for use year deposit.	MEDIUM
5	Enhancement	Add a "Search by Points" checkbox that will allow users to perform searches by input points allotment - if the user only has 230k points available - search and display only items that fall within the points allotment value specified	MEDIUM
6	Enhancement	Add a “next available” checkbox when searching a specific resort - this checkbox would iterate through each next available set of dates at that particular resort	MEDIUM
7	Enhancement	Add a “remember me” checkbox for sign-in credentials and save login credentials for future logins	HIGH
8	Enhancement	List a points breakdown in the owner points webpage for the current use year by points eligible for standard vs advance (ARP) bookings.	MEDIUM
9	Enhancement	Update availability searches to only include Worldmark resorts if there is actually availability at that resort based upon actual search criteria.	MEDIUM
10	Enhancement	Add the same touch-based calendar scroll capability for all touch devices - not just smartphones. The search calendar function on smartphones utilizes a touch based scroll function - not arrows to move between the months - however tablets - which are also touch based - still require the arrows to move between the months - allow ALL touch-based devices to utilize the calendar scroll function - not just smartphones.	MEDIUM
11	Enhancement	Add a "Saved Searches" function - store and display the last five searches for the user in the drop down box when clicking into the Search boxes (whether the website search boxes or the availability search boxes). Consider adding a "Saved Searches" area to the Owner dashboard to manage these items.	MEDIUM
12	Enhancement	For VIP room upgrades - add a feature that allows for a selection of a category upgrade, room size upgrade, or both. For example, if an owner books a one bedroom deluxe - and chooses category upgrade only - if a one bedroom presidential is available - they can choose or receive that upgrade. Or if an owner chooses a one bedroom deluxe lower unit (in a tower), and chooses category upgrade only - if a one bedroom deluxe higher unit (in a tower) is available - they can choose or receive that upgrade.	MEDIUM
1	Mobile App	Reservation functionality similar to the web site (once it truly works) a. Simple way to find resorts. The old one had a list you could choose from; currently you have to search for the name and that doesn't really work all that well. For example, it's about impossible to find the actual page for the Limetree Beach Resort; when you search it gives you a few hundred other options that aren't the resort. b. Easy way to do everything that would be a transaction (reserve a stay, add a guest, RCI, PDF, etc.).	TBD
2	Mobile App	Useful information for the individual resorts, i.e., mapping with gps interface to get to parking, pools, etc. Information on restaurants at the resort for ones that have them (menus, hours, reservations, room service orders if they do those, etc.).	TBD
3	Mobile App	Transportation assistance to get to resort, e.g., mapping again, info on local area mass transit so I don't have to ask google if I just want to get a bus from the airport.	TBD
4	Mobile App	Check in/out functionality - could be limited to VIPs if desired as long as it includes VIPG (i.e., me)	TBD

 

[HitchHiker71]

My upcoming reservations list has omissions and duplications this morning

I've added this item to our regressions list since it has been repeatedly brought up.

 

[HitchHiker71]

My use year displays incorrectly, can't tell when points are expiring.

Regression items 18, 20 and 21 added for the points deposit and transaction history items. Please review and advise if these capture the asks.

Specific to the quoted item above - can you provide a screenshot? I think I need to see this to better understand what you mean. Feel free to DM me if you don't want to share on the forum publicly.

 

[chapjim]

Two things I love about the new website -- two of my pet peeves about Voyager.

1. Reservations appear in the proper order -- closest ones first.
2. The Back Arrow takes you to the page you were on last. (Not sure I can say it always does. Under Voyager, it NEVER did.)