Great News! It looks like your and @Richelle initiative to make executive level contacts at Wyndham is paying off. Thanks again to both of you. I, for one, am looking forward to following the progress.UPDATE: good news - we have received explicit feedback on every single item from our list that we submitted last week as of this afternoon. It’s quite a lot to process, but the good news is we also have permission to share most of the feedback given.
We actually took the list here and built a spreadsheet. The sheet was what we used to actually submit the data to Wyndham. I will be working to post an updated version of the sheet in question with the feedback received, right here in this thread.
We will also be actively working with Wyndham to continue to track item statuses and will periodically post updates that we feel are worthwhile. Stay tuned!
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I love the addition of the search feature. The lack of a site-wide search feature is the thing I hated most about the old site. This makes it so much faster to find the information I need.One of the core concepts of this new website is that it's a search centric as opposed to a browse centric website. Don't browse for anything - search for it. Sorry I didn't provide guidance on how to do the same thing as the hamburger icon for desktops/laptops. At the top of the webpage - there's a Search icon with a magnifying glass. Click up on that icon - a search bar will appear - just like on touch devices. Click into the search bar - and type whatever you're searching for. In this case I typed "COVID" and all of the pages with COVID content are listed. Since you're not searching for a resort name you won't see any drop-down matches appear - that's just fine - you'll still get matching search results for any matching website content. Click on the first webpage link "COVID-19 Information" and you'll get where you want to go. Sorry you had to spend 45 minutes browsing around. :-( Here's a couple screenshots for reference:
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Bigger picture - use the website search to find what you're looking for - it's probably the best way to hunt down what you're after no matter what.
One thing that I think the search will be really helpful for, once I break my drill-down-the-menu habits, is looking up policies in what used to be the knowledge base, and now are contained in Owner Guide --> Resources. The browse/menu layout there for that information is really pretty awful - to look up something like housekeeping credits I have to push an arrow like five times to get to it by scrolling through generic photos. And I have to have guessed correctly which heading it was under, or I might push the arrow a dozen times and then find what I wanted wasn't under that heading. But now, I can just type housekeeping into the search bar and it's the first result. If I can train myself to do it that way.
I tried to book 13 months out for 7 days, but it only allowed 6 days (7th day grayed out). Went ahead and selected a unit for 6 days, and it said I didn't have enough points ( this was my first booking for 2021 and I have 1000000 points.) Was able to book after 8:00 when phone lines opened. They have a different system that appears to work correctly. By not being able to book it myself online just past midnight, I may miss out if others book online during the 8 hour gap. They need to fix this website ASAP!I've seen two reported issues like this. One is the 13 day maximum booking duration, the other is if you book 13 months out to the day, you can only book 6 days not 7 days - I need to validate both of these reported issues and once validated I will add them to the list. If someone else could validate the 6 night issue it would be most appreciated.
| ID | SUBMIT DATE | DETAIL | PRIORITY | STATUS | RESPONSE DATE | RESPONSE | ||
| 1 | 5/12/2020 | Loss of the availability calendar for specific resort reservations, including the E, S, and P designations for the booking type for each day. | CRITICAL | SCHEDULED | 5/18/2020 |
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| 2 | 5/12/2020 | Loss of all browse functions (vs search functions) - many users like to browse the list of resorts before having to enter search criteria - currently the website appears to require search criteria to facilitate browse functions. Add browse functions back to allow for resort browsing without required search criteria. | HIGH | SCHEDULED | 5/18/2020 |
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| 3 | 5/12/2020 | No floorplans (that I can find at least) | HIGH | COMPLETE | 5/18/2020 |
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| 4 | 5/12/2020 | No way to exit current booking engine on mobile device - there’s a “continue” blue bar option but no “cancel” option and the browser back button appears to offer an exit option but then when trying to book again you get the “multiple transactions” error. | CRITICAL | SCHEDULED | 5/18/2020 |
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| 5 | 5/12/2020 | Cannot add points protection to an existing reservation (at least not that I can find). | HIGH | BACKLOGGED: PRIORITIZED | 5/18/2020 |
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| 6 | 5/12/2020 | Access to Maintenance Fee documents seems to have been removed | MEDIUM | BACKLOGGED: PRIORITIZED | 5/18/2020 |
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| 7 | 5/12/2020 | Provide the list of resorts in the search drop down box for browsing (as opposed to searching) - users want to be able to browse the data on resorts without having to perform date based availability searches. | HIGH | SCHEDULED: ONGOING | 5/18/2020 |
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| 8 | 5/12/2020 | If a specific resort doesn’t have availability when searching - please list the resort as unavailable for the date range(s) in scope. | HIGH | SCHEDULED | 5/18/2020 |
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| 9 | 5/12/2020 | Points calculator function is missing | MEDIUM | BACKLOGGED: PLANNED | 5/18/2020 |
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| 10 | 5/12/2020 | Add the option to restrict an initial search by unit size/type similar to the capability that existed in the prior version of the web site. The 'Filter & Sort' function offers this option but not until the initial search is already executed. Extra clicks waste time when searching. | MEDIUM | EVALUATING | 5/18/2020 |
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| 11 | 5/12/2020 | Keyword searches in the Availability search boxes for resorts seem to have to include either "Wyndham" or "Club Wyndham" prefacing the resort name, such as "Wyndham Bonnet" to retrieve Bonnet Creek as a search hit. This behavior doesn't occur in the website search boxes in comparison - the availability search boxes should behave exactly as the website search boxes do specific to searching for resorts. Adjust the keyword files for all resorts to not have to include preface words like "Wyndham" or "Club Wyndham" so that "Bonnet" will immediately pull up "Bonnet Creek" as a search hit for example. | HIGH | BACKLOGGED: PLANNED | 5/18/2020 |
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| 12 | 5/12/2020 | Add back the consolidated points history view that displays all points history on a single webpage - along with the supporting points breakdowns for each past reservation (to enable users to see which points from which buckets/use years were used for each reservation) | MEDIUM | EVALUATING | 5/18/2020 |
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| 13 | 5/12/2020 | Lost option to book a 14 night reservation. 13 is the new maximum allowed right now - both desktop and mobile | MEDIUM | COMPLETE | 5/18/2020 |
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| 14 | 5/12/2020 | Lost option to book a 7 night reservation at 13 months out - 6 days is the new maximum allowed right now - both desktop and mobile | MEDIUM | SCHEDULED | 5/18/2020 |
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| 15 | 5/12/2020 | Listing of booked resorts should display the person registered for check-in (whether owner or guest) for the the reservation as it did previously | MEDIUM | BACKLOGGED: PLANNED | 5/18/2020 |
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| 16 | 5/12/2020 | Lost the ability for the map function to pan out to view all resorts at a national/international level. Currently the map only works at a state or multi-state regional level. Expand the map to allow resort display to national/international levels. | MEDIUM | SCHEDULED | 5/18/2020 |
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| 17 | 5/19/2020 | Reservations list sometimes has either omissions or duplications, or both. The observed behavior to date generally shows that when multiple reservations exist with overlapping dates - sometimes these reservations show as duplicates (and the actual reservations are omitted in the process) | MEDIUM | SUBMITTED | ||||
| 18 | 5/19/2020 | Points deposit feature does not always function as designed. Many users with eligible points for future use year deposits receive an error stating a problem occurred - or that they do not have enough points to perform the deposit - when the owner has plenty of eligible points. | CRITICAL | SUBMITTED | ||||
| 19 | 5/19/2020 | In the previous website when making a reservations - the owner email address box pre-populated the owner email addresses after choosing the account owner. In the current website, the email address has to be manually typed in every time which adds more key strokes to make a reservation than it used to take. | MEDIUM | SUBMITTED | ||||
| 20 | 5/19/2020 |
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| 21 | 5/19/2020 | When viewing transaction history, add columns to display the resort, the use year the points were used within, the name of the person who booked the reservation. Current website requires the user to select view details to see the room description and traveler, selecting back button the list reloads the entire list. | MEDIUM | SUBMITTED | ||||
| 22 | 5/20/2020 | ARP reservations do not appear to be working for any/all plural ARP based ownerships - meaning whether CWS/CWA - if the ARP entitlement is scoped to more than one "home resort" - owners are unable to book in the 13-10 month ARP window and receive a "not enough points" pop-up dialog box error when attempting any ARP reservation. The known workaround is to contact Owner Care to make the reservation. | CRITICAL | NEW |
| ID | SUBMIT DATE | DETAIL | PRIORITY | STATUS | RESPONSE DATE | RESPONSE | |
| 1 | 5/12/2020 | Audit all URL links on the website to identify and remediate links that aren’t loading correctly (404 errors) - quite a few website links for points charts for example - don't function properly when launching into a new web browser tab | HIGH | SCHEDULED: ONGOING | 5/18/2020 |
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| 2 | 5/12/2020 | Certain key functions - like the calendar view when searching for availability - are not sizing correctly on smartphones and tablets. Users report having to pinch the calendar to get the website to size properly within the current window. | MEDIUM | SCHEDULED: ONGOING | 5/18/2020 |
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| 3 | 5/12/2020 | Smartphone calendar search only scrolls up to 11 months into the future (April 2021) - not 13 months. Desktop browsers appear to work fine though. | HIGH | SCHEDULED: ONGOING | 5/18/2020 |
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| 4 | 5/12/2020 | When searching resorts that have multiple buildings, if a single room is available - the building is not listed, however if multiple rooms are available - each room lists the building. A single search hit should also list the building. | HIGH | EVALUATING | 5/18/2020 |
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| ID | SUBMIT DATE | DETAIL | PRIORITY | STATUS | RESPONSE DATE | RESPONSE | |
| 1 | 5/12/2020 | Add a checkbox for flexible duration when performing availability searches. | HIGH | EVALUATING | 5/18/2020 |
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| 2 | 5/12/2020 | Add the ability to search by regional or national options - northeast, southeast, southwest, Midwest, northwest, east/west, USA should all be options - especially given the search indexing issues seem to finally have been resolved - it would be nice to choose a date range and then see everything available in that range | HIGH | PENDING | 5/18/2020 |
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| 3 | 5/12/2020 | Add a “Exclude nearby resorts” checkbox for those who are only interested in seeing resort specific availability. This checkbox could then be used to show the availability calendar addressed in item one in this list. | HIGH | EVALUATING | 5/18/2020 |
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| 4 | 5/12/2020 | Add a points breakdown by two colors on the current points availability bar - points eligible for deposit vs points ineligible for deposit displayed via two different colors - along with supporting numerical values - to easily know how many current use year points must be used this year vs the points that are eligible for use year deposit. | MEDIUM | BACKLOGGED: PLANNED | 5/18/2020 |
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| 5 | 5/12/2020 | Add a "Search by Points" checkbox that will allow users to perform searches by input points allotment - if the user only has 230k points available - search and display only items that fall within the points allotment value specified | MEDIUM | BACKLOGGED: PENDING | 5/18/2020 |
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| 6 | 5/12/2020 | Add a “next available” checkbox when searching a specific resort - this checkbox would iterate through each next available set of dates at that particular resort | MEDIUM | BACKLOGGED: PENDING | 5/18/2020 |
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| 7 | 5/12/2020 | Add a “remember me” checkbox for sign-in credentials and save login credentials for future logins | HIGH | BACKLOGGED: PENDING | 5/18/2020 |
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| 8 | 5/12/2020 | List a points breakdown in the owner points webpage for the current use year by points eligible for standard vs advance (ARP) bookings. | MEDIUM | BACKLOGGED: PENDING | 5/18/2020 |
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| 9 | 5/12/2020 | Update availability searches to only include Worldmark resorts if there is actually availability at that resort based upon actual search criteria. | MEDIUM | BACKLOGGED: PENDING | 5/18/2020 |
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| 10 | 5/12/2020 | Add the same touch-based calendar scroll capability for all touch devices - not just smartphones. The search calendar function on smartphones utilizes a touch based scroll function - not arrows to move between the months - however tablets - which are also touch based - still require the arrows to move between the months - allow ALL touch-based devices to utilize the calendar scroll function - not just smartphones. | MEDIUM | BACKLOGGED: PENDING | 5/18/2020 |
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| 11 | 5/12/2020 | Add a "Saved Searches" function - store and display the last five searches for the user in the drop down box when clicking into the Search boxes (whether the website search boxes or the availability search boxes). Consider adding a "Saved Searches" area to the Owner dashboard to manage these items. | MEDIUM | BACKLOGGED: PENDING | 5/18/2020 |
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| 12 | 5/19/2020 | For VIP room upgrades - add a feature that allows for a selection of a category upgrade, room size upgrade, or both. For example, if an owner books a one bedroom deluxe - and chooses category upgrade only - if a one bedroom presidential is available - they can choose or receive that upgrade. Or if an owner chooses a one bedroom deluxe lower unit (in a tower), and chooses category upgrade only - if a one bedroom deluxe higher unit (in a tower) is available - they can choose or receive that upgrade. | MEDIUM | SUBMITTED |
| ID | SUBMIT DATE | DETAIL | PRIORITY | STATUS | RESPONSE DATE | RESPONSE |
| 1 | 5/19/2020 | Simple way to find resorts. The old one had a list you could choose from; currently you have to search for the name and that doesn't really work all that well. For example, it's about impossible to find the actual page for the Limetree Beach Resort; when you search it gives you a few hundred other options that aren't the resort. | TBD | SUBMITTED | ||
| 2 | 5/19/2020 | Easy way to do everything that would be a transaction (reserve a stay, add a guest, RCI, PDF, etc.). | TBD | SUBMITTED | ||
| 3 | 5/19/2020 | Useful information for the individual resorts, i.e., mapping with gps interface to get to parking, pools, etc. Information on restaurants at the resort for ones that have them (menus, hours, reservations, room service orders if they do those, etc.). | TBD | SUBMITTED | ||
| 4 | 5/19/2020 | Transportation assistance to get to resort, e.g., mapping again, info on local area mass transit so I don't have to ask google if I just want to get a bus from the airport. | TBD | SUBMITTED | ||
| 5 | 5/19/2020 | Check in/out functionality - could be limited to VIPs if desired as long as it includes VIPG (i.e., me) | TBD | SUBMITTED |
Yes, they are all ARP eligible. The points were available for the person on the phone to use a few hours later. They made the reservation for me.
Since others don't seem to be having the unavailable points problem, is it maybe limited to the 13 months exactly timeframe?
I just booked Grand Desert, 1br for 6/19/20 to 6/26/20. Shows up on the Upcoming Vacations list. I own at GD, resale contract. No issue. Booked on the laptop but took the screen shot off the phone.
