• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Need help please (sales rep lied to me)

Status
Not open for further replies.
muscae said:
You purchased a deed for four weeknights in a one bedroom plus unit at Grand Islander in platinum season. The points for that deed can be used in any HGVC resort and nearly all Hilton Club resorts (except Hilton Club New York). You can stretch your points to provide more than four nights. For example, you have more than enough points for a one week stay in a 2 bedroom during silver season at either seaworld orlando or flamingo or paradise las vegas. You have more than enough points for more than one week in many studios. You also have enough points for five nights at hokulani m to thur plus the previous sun or following Fri. Or six nights , two sets of 3 mon to thur.night stays at hokulani.
Click to expand...
The point is that the deed and the contract does not clearly say it is M-Thur. Partial week is open for interpretation. Exchanging points for other resorts requires an exchange fee. My home stay, which I was deeded, is Grand Islander. With this deed, I could not even re-sell my time share--who would purchase "partial week" which could mean anything?
 
Green Tree said:
who would purchase "partial week" which could mean anything?
Click to expand...
I can think of at least one person ;). The best you can do is maximize it and enjoy it.
 
I appreciate you all for trying to help me. I just got a call from Hilton's two senior managers. They took a firm stand and would not budge to give anything. Just like you all mentioned, they asked for proof and told me there was no recording.
 
SmithOp said:
You can see from the chart that the open season rates she quoted are NIGHTLY rates, not WEEKLY that she let you mistakenly assume, that is a typical TS sales obfuscation. You will get access to RCI and there are some last minute weekly deals in there, but not Hilton quality and not high season.

Good luck!
Click to expand...
I did not assume. I confirmed with her several times. She even mentioned that if I do not want a week, I could book a few days and the $45-$255 per week rate would be prorated.
 
@Green Tree
I'm so sorry to hear about your experience. It's just wrong. :mad:

You can file complaints with the following:
Better Business Bureau - http://www.bbb.org/central-florida/...grand-vacations-company-in-orlando-fl-1045054 (HGV seems to be responding to complaints).
Nevada Attorney General - https://ag.nv.gov/About/Consumer_Protection/Bureau_of_Consumer_Protection/
Nevada Real Estate Division - https://consumeraffairs.nv.gov/Alerts/Other/Vacation_and_Travel/
Federal Trade Commission - https://consumer.ftc.gov/articles/timeshares-vacation-clubs-related-scams

Another thing to avoid are scammers who will promise to sell your timeshare.
tug2.net

Timeshare Owner Scams: How to Identify and Avoid Them!

Discover common timeshare scams targeting owners and learn how to protect yourself. Get expert tips to spot and avoid fraudulent schemes!
tug2.net
 
There isn't an exchange fee. There is a reservation fee for any stay outside your homeweek, that even includes at Grand Islander for dates that are different than your deed. While you explore your options. Read the stickies for this group. Grand Islander requires more points than other places in HGVC so you can explore using those in the points guide. Also, there are discount point options at various properties, RCI, and open season. You can still get good stays with those points but, you are right, the resale for that deed probably isn't in demand.
 
alwysonvac said:
@Green Tree
I'm so sorry to hear about your experience. It's just wrong. :mad:

You can file complaints with the following:
Better Business Bureau - http://www.bbb.org/central-florida/...grand-vacations-company-in-orlando-fl-1045054 (HGV seems to be responding to complaints).
Nevada Attorney General - https://ag.nv.gov/About/Consumer_Protection/Bureau_of_Consumer_Protection/
Nevada Real Estate Division - https://consumeraffairs.nv.gov/Alerts/Other/Vacation_and_Travel/
Federal Trade Commission - https://consumer.ftc.gov/articles/timeshares-vacation-clubs-related-scams

Another thing to avoid are scammers who will promise to sell your timeshare.
tug2.net

Timeshare Owner Scams: How to Identify and Avoid Them!

Discover common timeshare scams targeting owners and learn how to protect yourself. Get expert tips to spot and avoid fraudulent schemes!
tug2.net
Click to expand...
alwysonvac said:
@Green Tree
I'm so sorry to hear about your experience. It's just wrong. :mad:

You can file complaints with the following:
Better Business Bureau - http://www.bbb.org/central-florida/...grand-vacations-company-in-orlando-fl-1045054 (HGV seems to be responding to complaints).
Nevada Attorney General - https://ag.nv.gov/About/Consumer_Protection/Bureau_of_Consumer_Protection/
Nevada Real Estate Division - https://consumeraffairs.nv.gov/Alerts/Other/Vacation_and_Travel/
Federal Trade Commission - https://consumer.ftc.gov/articles/timeshares-vacation-clubs-related-scams

Another thing to avoid are scammers who will promise to sell your timeshare.
tug2.net

Timeshare Owner Scams: How to Identify and Avoid Them!

Discover common timeshare scams targeting owners and learn how to protect yourself. Get expert tips to spot and avoid fraudulent schemes!
tug2.net
Click to expand...
Thank you so much. I will file my complaints. I will not use scammers to sell my time share.
 
Green Tree said:
I appreciate you all for trying to help me. I just got a call from Hilton's two senior managers. They took a firm stand and would not budge to give anything. Just like you all mentioned, they asked for proof and told me there was no recording.
Click to expand...
Tug Community: Has anyone successfully recorded any of these presentations and used that as evidence to prove fraud?
 
Green Tree said:
Thank you so much. I will file my complaints. I will not use scammers to sell my time share.
Click to expand...
What are your MFs for your 5400 points?
 
HuskerATL said:
Can you provide more about what you bought? I have never heard of a partial week. Every HGVC timeshare that I am aware of are full weeks. Your contract will say X unit size during a season (platinum, gold, silver, or bronze), at a specific property equivalent to X number of clubpoints. If you bought retail, then they would of also given you bonus points.

That is what you own. A deed for that piece of real estate. The HGV system has other perks like exchanging your week to use another property, RCI, HH, or open season but first it is good to understand what you bought.
Click to expand...
Could it be MAX trust points?
 
SmithOp said:
You can see from the chart that the open season rates she quoted are NIGHTLY rates, not WEEKLY that she let you mistakenly assume, that is a typical TS sales obfuscation. You will get access to RCI and there are some last minute weekly deals in there, but not Hilton quality and not high season.

Good luck!
Click to expand...
I did not assume mistakenly. She said the rate was per week. If I decided to stay a few days, the rate would be prorated. I confirmed with her several times.
 
SmithOp said:
You can see from the chart that the open season rates she quoted are NIGHTLY rates, not WEEKLY that she let you mistakenly assume, that is a typical TS sales obfuscation. You will get access to RCI and there are some last minute weekly deals in there, but not Hilton quality and not high season.

Good luck!
Click to expand...
I did not assume mistakenly. I confirmed with her several times. She said if I do not stay a week, the rate would be prorated.
 
Mr.G said:
Could it be MAX trust points?
Click to expand...

There is no such thing as "MAX trust points." MAX is a program that one can join by buying a certain number of Club points from the developer. It's basically a club, not a contract type.

Cheers.
 
When the TO (Takeover) person came out. Probably called a manager, did they give you the sheet they wrote numbers on?

Blue ink is my scribbles later. Black ink there's.

The deal they were offering me went from $80,000 down to only $20,800 for 5,440 every other year. Plus closing costs and dues.

I doubt you want to go down the Rabbit Hole, but there is a timeshare selling podcast. It is very eye opening. Sold in 60 (see: https://podcasts.apple.com/us/podcast/sold-in-60-a-timeshare-podcast/id1635038137
 

Attachments

  • hgvc propoal.jpeg
    hgvc propoal.jpeg
    48.2 KB · Views: 53
I knew about resale, values and maintenance fees due to finding TUG.

Plus, I'm a seasoned salesperson with a strong BS meter. Only other idea I have is to upgrade it (i.e. more $$ in).

Only other idea is that during the sales presentation they state you can sell the timeshare and it's an investment. You could ask them to repurchase this asset from you. I wouldn't try that without an attorney's help.
 
Green Tree said:
I appreciate you all for trying to help me. I just got a call from Hilton's two senior managers. They took a firm stand and would not budge to give anything. Just like you all mentioned, they asked for proof and told me there was no recording.
Click to expand...
They called themselves that. Did they have email addresses?
 
4TimeAway said:
When the TO (Takeover) person came out. Probably called a manager, did they give you the sheet they wrote numbers on?

Blue ink is my scribbles later. Black ink there's.

The deal they were offering me went from $80,000 down to only $20,800 for 5,440 every other year. Plus closing costs and dues.

I doubt you want to go down the Rabbit Hole, but there is a timeshare selling podcast. It is very eye opening. Sold in 60 (see: https://podcasts.apple.com/us/podcast/sold-in-60-a-timeshare-podcast/id1635038137
Click to expand...
I did not negotiate the price, thinking it was a great deal that I could book Hilton resorts at $45-$245 per week. How naïve I was. TO did not even come out. I trusted the sales rep. She immediately wanted me to apply for an American Express card to get 75k Hilton points. She gained my trust. She said she worked there 25 years. Now I realize 25 years of lies and fraud.
 
$25k is about normalish at retail for the number of points. High, but not the worst deal I've seen in the TUG discussions. I'd hope they gave you at least 20,000 bonus points, Max, and some other door prizes to go with it at that price.
 
Green Tree said:
I did not negotiate the price, thinking it was a great deal that I could book Hilton resorts at $45-$245 per week. How naïve I was. TO did not even come out. I trusted the sales rep. She immediately wanted me to apply for an American Express card to get 75k Hilton points. She gained my trust. She said she worked there 25 years. Now I realize 25 years of lies and fraud.
Click to expand...
I did just book two nights for a 1BR Ocean View at HGVC Lagoon for $388. Its $1145 on the hilton.com site for the same size room but w/o the view. So even though its not what they quoted you, its still an amazing price. The 2 BR was $570 vs a whopping $2154. So its basically 66-75% off.
 
Mongoose said:
I did just book two nights for a 1BR Ocean View at HGVC Lagoon for $388. Its $1145 on the hilton.com site for the same size room but w/o the view. So even though its not what they quoted you, its still an amazing price.
Click to expand...
It means my maintenance fee of $1400+ alone can purchase more than 4 nights and my $25K went for nothing.
 
drucifer said:
$25k is about normalish at retail for the number of points. High, but not the worst deal I've seen in the TUG discussions. I'd hope they gave you at least 20,000 bonus points, Max, and some other door prizes to go with it at that price.
Click to expand...
They gave me 12000 bonus points, not 20,000. No other door prizes.
 
Status
Not open for further replies.
Top