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Need help please (sales rep lied to me)

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Mongoose

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It means my maintenance fee of $1400+ alone can purchase more than 4 nights and my $25K went for nothing.
Without your ownership you would be paying the Hilton.com prices. With it you do get Open Season discounted 66-75%. Also, while a great option, Open Season availability in HI is not bountiful. And since you own in a key location Hawaii, it has a little more resale value than other locations.
 

Mongoose

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They gave me 12000 bonus points, not 20,000. No other door prizes.
Those could be worth $5-7K depending on how careful you are with them.
 

drucifer

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Those could be worth $5-7K depending on how careful you are with them.
The unit I have in my upcoming Hawaii trip is available on hilton.com for $1800/night. So for me, I'm using those points at $1/per roughly. That's pretty exceptional, though.
I'm still never buying retail again. I don't feel overly bad, as between the come-on deal, the VIP deal, and the bonus points and HHonors points piled on, my retail deed came almost reasonably.
 

muscae

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To the OP: I know you are upset and hurting. Open season may be your silver lining. Several have posted about their savings. It has saved me several times in Las Vegas when I needed a Fri and Sat night stay. I booked Trump for two nights for less than $190 total when Circus Circus was $360 and Excalibur was $480, easily saving over 50% and in much nicer accommodations. Another silver lining may be access to RCI Last Call Vacations, where you can get a one bedroom for about $300 per week, now the quality is not the same as Hilton which may or may not be important to you, well some have Hilton quality but most do not. For example, you can almost always book Club Seville in Orlando on a last call weekly rate, it's silver crown and the Hiltons are at Gold crown or.above.
 

Green Tree

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To the OP: I know you are upset and hurting. Open season may be your silver lining. Several have posted about their savings. It has saved me several times in Las Vegas when I needed a Fri and Sat night stay. I booked Trump for two nights for less than $190 total when Circus Circus was $360 and Excalibur was $480, easily saving over 50% and in much nicer accommodations. Another silver lining may be access to RCI Last Call Vacations, where you can get a one bedroom for about $300 per week, now the quality is not the same as Hilton which may or may not be important to you, well some have Hilton quality but most do not. For example, you can almost always book Club Seville in Orlando on a last call weekly rate, it's silver crown and the Hiltons are at Gold crown or.above.
Thank you for explaining. Mine is a bad deal all around, no matter how I look at it, without the promised open season booking rate of $45-$245 per week at any Hilton resort.
 
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Green Tree

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Without your ownership you would be paying the Hilton.com prices. With it you do get Open Season discounted 66-75%. Also, while a great option, Open Season availability in HI is not bountiful. And since you own in a key location Hawaii, it has a little more resale value than other locations.
I checked some re-sales. Mine is probably worth 10% of what I paid or even less. Hilton advertises $750 for 4 nights at Grand Islander with 1 hour presentation. Why would someone pay anything plus $1400+ annual maintenance fee to buy the timeshare? They tricked me to buy something of no value with such large sum of money.
 

Passepartout

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I checked some re-sales. Mine is probably worth 10% of what I paid or even less. Hilton advertises $750 for 4 nights at Grand Islander with 1 hour presentation. Why would someone pay anything plus $1400+ annual maintenance fee to buy the timeshare? They tricked me to buy something of no value with such large sum of money.
Developer sales are possibly as much as 90% overpriced against resales. They have to do that to attract commissioned sales weasels. This is nothing new. It's why we say, '$ave Thou$and$- Buy Re$ale!' It isn't a secret.

Don't feel badly. We did a poll on TUG a few months ago, and it turned out to be about 50/50% of TUGgers bought their first timeshare from a
developer and missed the rescission period. Most bought subsequent TSs at resale to 'soften the blow' or reduce the overall cost of their TS portfolio.

There is no shame to overpaying. If there were no retail timeshare sales, there would be no resales for smarter users to buy.

Jim
 
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letsgobobby

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I checked some re-sales. Mine is probably worth 10% of what I paid or even less. Hilton advertises $750 for 4 nights at Grand Islander with 1 hour presentation. Why would someone pay anything plus $1400+ annual maintenance fee to buy the timeshare? They tricked me to buy something of no value with such large sum of money.
yes you were tricked and you have a lousy deed and you probably don't have a legal leg to stand on (IANAL).

you can either unload it/give it away or make something of it. more whining isn't going to help you.
 
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ou can either unload it/give it away or make something of it...
That is the advantage of being here on TUG, tons of members have decided to use what they overpaid for, and even if the savings were minor over non-owners prices, they still made the best of it. Stick around, ask questions, and make the best of what you have! And, at another date, you can add to your points with resale contracts. Las Vegas Boulevard contracts are great because their maintenance fees are so low ($ per point). Giving it away or attempting to sell it is a loss, so might as well squeeze out every little drop of knowledge from TUG so you can use and enjoy it!

TS
 

Talent312

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When life gives you lemons, make lemonade...
so it's been said.
My 2 cents: Don't hold your breath waiting for
for your complaints to bear fruit. In the meantime,
learn to use what you have to your advantage.
 

Green Tree

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Developer sales are possibly as much as 90% overpriced against resales. They have to do that to attract commissioned sales weasels. This is nothing new. It's why we say, '$ave Thou$and$- Buy Re$ale!' It isn't a secret.

Don't feel badly. We did a poll on TUG a few months ago, and it turned out to be about 50/50% of TUGgers bought their first timeshare from a
developer and missed the rescission period. Most bought subsequent TSs at resale to 'soften the blow' or reduce the overall cost of their TS portfolio.

There is no shame to overpaying. If there were no retail timeshare sales, there would be no resales for smarter users to buy.

Jim
Thank you, Jim. Hilton's deceit and fraud makes this deal hard to swallow. I thank everyone here to help me and comfort me.
 

dayooper

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Thank you, Jim. Hilton's deceit and fraud makes this deal hard to swallow. I thank everyone here to help me and comfort me.
Yeah, I can understand how you can feel the way you do. Here's the thing, once you get past the slimey salesweasles, it really is a great and flexible system. My family has enjoyed every vacation we have been on and for the fraction of the price it would have cost us without our ownership. We know what we are getting when we check in and if things aren't right, the staff will fix it. while the locations may be somewhat limited (we are Midwesterners), they have more than enough to keep us happy. If you do like Hawaii, you really can't find a better way to visit Oahu and The Big Island. They have always been friendly and helpful whenever we need it. We are full resale and refuse to go to any sales presentations so our opinion of they system is based on our experiences at the resorts, not the sales offices.
 

Green Tree

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Yeah, I can understand how you can feel the way you do. Here's the thing, once you get past the slimey salesweasles, it really is a great and flexible system. My family has enjoyed every vacation we have been on and for the fraction of the price it would have cost us without our ownership. We know what we are getting when we check in and if things aren't right, the staff will fix it. while the locations may be somewhat limited (we are Midwesterners), they have more than enough to keep us happy. If you do like Hawaii, you really can't find a better way to visit Oahu and The Big Island. They have always been friendly and helpful whenever we need it. We are full resale and refuse to go to any sales presentations so our opinion of they system is based on our experiences at the resorts, not the sales offices.
Unfortunately, I cannot tolerate such injustice and cheating. My hard-earned money went down the drain, in my opinion. The time share I bought is worth very little in my opinion. I will not be able to enjoy my vacation in a Hilton resort without thinking how I got tricked into this.
 
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Green Tree

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That is the advantage of being here on TUG, tons of members have decided to use what they overpaid for, and even if the savings were minor over non-owners prices, they still made the best of it. Stick around, ask questions, and make the best of what you have! And, at another date, you can add to your points with resale contracts. Las Vegas Boulevard contracts are great because their maintenance fees are so low ($ per point). Giving it away or attempting to sell it is a loss, so might as well squeeze out every little drop of knowledge from TUG so you can use and enjoy it!

TS
I know lots of victims are out there just like me. I just need to organize this group and fight back against the sham business.
 

Green Tree

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yes you were tricked and you have a lousy deed and you probably don't have a legal leg to stand on (IANAL).

you can either unload it/give it away or make something of it. more whining isn't going to help you.
I will not use it. Using it means I acquiesced to this fraud.
 
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Mongoose

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J

Just spoke to an attorney and he is willing to review my case. I will not use it. Using it means I acquiesced to this fraud.
Make sure he’s willing to take it on contingency.
 

Green Tree

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With all sincerity, good luck. Partial week is ambiguous and could mean many things. What really matters is the number of points.
I respectfully disagree. Points do not matter. If it is simply a transfer of points, there is no need for a grant deed. Remember this is a real estate transaction with a grant of deed. Of course, it must spell out what time period I am supposed to stay, not partial week. The points is an added benefit that in case you do not want your home stay, you can exchange for other places. But you are buying and granted a deed for your home stay. The deed and contract are invalid unless M-Thur are written there.
 

TUGBrian

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Make sure he’s willing to take it on contingency.
and hopefully its not a company that "specializes in timeshare cancellation" etc....

you would be stepping out of the frying pan right into the fire.
 

Green Tree

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and hopefully its not a company that "specializes in timeshare cancellation" etc....

you would be stepping out of the frying pan right into the fire.
Thank you for the caution. He is a very good litigation attorney I personally know.
 

1Kflyerguy

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I wish you the best of luck. My first HGVC purchase was direct with HGV, and while there were some statements that were subject to interpretation, the presentation was mostly accurate.

Between the contract and actual recorded deed, it was quite clear what they sold me.
 

Green Tree

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That is the advantage of being here on TUG, tons of members have decided to use what they overpaid for, and even if the savings were minor over non-owners prices, they still made the best of it. Stick around, ask questions, and make the best of what you have! And, at another date, you can add to your points with resale contracts. Las Vegas Boulevard contracts are great because their maintenance fees are so low ($ per point). Giving it away or attempting to sell it is a loss, so might as well squeeze out every little drop of knowledge from TUG so you can use and enjoy it!

TS
Thank you. I know you are thinking of my best interest. What Hilton did is to rob people of their savings with their lies. They feel they are protected under an iron-clad contract and let their sales reps fart lies to innocent people, trick them and get away with it. I just cannot tolerate such fraud and injustice.
 

Green Tree

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I wish you the best of luck. My first HGVC purchase was direct with HGV, and while there were some statements that were subject to interpretation, the presentation was mostly accurate.

Between the contract and actual recorded deed, it was quite clear what they sold me.
I did go to Hilton presentations before a couple of times They went OK. This rep definitely lied and I got tricked. My spouse and I both were present. We asked her to confirm a few times about the open season booking rate--the per week rate seems very low to me. Each time she assured us.
 

alwysonvac

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SOLD (DVC, FSRC)
We went to Vegas in July and attended a Hilton presentation. We did not plan to buy. Hilton sales rep started talking about open season booking at $50 to $245 per week once we join and decide to book using cash. I thought this was a great deal. She confirmed with us several times. I asked her to show me how to book these open season booking. She said she could show me after my account was activated. During signing I saw some wording like open season booking $75 to $2000 per night. I stopped and questioned her again. She reassured me. She also said 5800 points will have 7 night studio in high season and 14 nights off season.. I did not even negotiate the price. After we got home, I waited for my account to be activated. Then I discovered I could not find anything at $245 per week. Then I found I bought 4 nights M-Thur at Grand Islander. The contract and the Deed did not mention M-Th either. It just says partial week 2.
The contract says "Club points--5952 points, recurring right--every year, Season--platinum". Suite configuration: Type V-1 BRD Plus King, Occupancy period: every year. Recurring occupancy right: Annual partial week unit week 2." The deed says the same.

It is not a return package. I paid over $25K plus 2023 maintenance fee.

Hi @Green Tree

I know you're angry and upset. Honestly, I would be too.
Ignoring what you actually bought, you do have enough points for a studio in Platinum season for 7 nights and at some locations 14 nights off season.

Open Season studio weeks are not $245 a week but there also not as high as your annual maintenance fee.
With the exchange company RCI, you can also find one bedrooms for 5,440 points and studios for 3,840 points. RCI has additional fees.

The following is from the HGVC Point Chart document - https://tugbbs.com/forums/attachmen...atement-january-2023-points-and-os-pdf.71638/
NOTE: Not all HGVC locations have studio units.

1694655455829.png

1694655328396.png

1694655396211.png

1694655729731.png
Some examples of current RCI Exchanges & Rentals (of course, you have to be flexible with your travel dates.
I've included some HGVC resorts which cost less points via RCI.

1694658382046.png

1694657100267.png
1694657820096.png
1694657907280.png
1694657993279.png
With a little work, you can get some value from your purchase. The folks here on TUG can help you with that.
Here's what one person did.


 
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