Need help please (sales rep lied to me)

[Mr.G]

Hi @Green Tree

I know you're angry and upset. Honestly, I would be too.
Ignoring what you actually bought, you do have enough points for a studio in Platinum season for 7 nights and at some locations 14 nights off season.

Open Season studio weeks are not $245 a week but there also not as high as your annual maintenance fee.
With the exchange company RCI, you can also find one bedrooms for 5,440 points and studios for 3,840 points. RCI has additional fees.

The following is from the HGVC Point Chart document - https://tugbbs.com/forums/attachmen...atement-january-2023-points-and-os-pdf.71638/
NOTE: Not all HGVC locations have studio units.

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Some examples of current RCI Exchanges & Rentals (of course, you have to be flexible with your travel dates.
I've included some HGVC resorts which cost less points via RCI.

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With a little work, you can get some valve from your purchase. The folks here on TUG can help you with that.
Here's what one person did.

Longtime Reader, New Member

Hello Fellow HGVC Tuggers! My name is Rich, and I've been following this forum for a long time. Given I've owned in the Hilton system for 10 years now and just completed my first successful resale purchase, I figured it was time to join the conversation. My brief timeshare history is back in...

tugbbs.com

May I ask if you book two rooms, will the charge be 279 or 279*2?

 

[Green Tree]

Hi @Green Tree

I know you're angry and upset. Honestly, I would be too.
Ignoring what you actually bought, you do have enough points for a studio in Platinum season for 7 nights and at some locations 14 nights off season.

Open Season studio weeks are not $245 a week but there also not as high as your annual maintenance fee.
With the exchange company RCI, you can also find one bedrooms for 5,440 points and studios for 3,840 points. RCI has additional fees.

The following is from the HGVC Point Chart document - https://tugbbs.com/forums/attachmen...atement-january-2023-points-and-os-pdf.71638/
NOTE: Not all HGVC locations have studio units.

View attachment 81408​

View attachment 81406​

View attachment 81407​

View attachment 81411​

​

Some examples of current RCI Exchanges & Rentals (of course, you have to be flexible with your travel dates.
I've included some HGVC resorts which cost less points via RCI.

View attachment 81416​

View attachment 81412​

​

View attachment 81413​

​

View attachment 81414​

​

View attachment 81415​

​

With a little work, you can get some valve from your purchase. The folks here on TUG can help you with that.
Here's what one person did.

Longtime Reader, New Member

Hello Fellow HGVC Tuggers! My name is Rich, and I've been following this forum for a long time. Given I've owned in the Hilton system for 10 years now and just completed my first successful resale purchase, I figured it was time to join the conversation. My brief timeshare history is back in...

tugbbs.com

Thank you for the explanation. It appears for RCI booking, the fees were $279 Kaanapali Beach Club on top of my $1400+ maintenance fee? The bottom line is that this is a real estate transaction. 4 night M-Thur should be written in the contract and be disclosed to me. The Hilton documents say that the rep, as a licensed professional, needs to disclose material information regarding the deal to me. She did not. The contract itself did not either.

 

[alwysonvac]

May I ask if you book two rooms, will the charge be 279 or 279*2?

Yes, each transaction will require a fee.

Both HGVC and RCI have additional fees.

• In addition to the RCI exchange fees, some resorts have their own fees (daily resort fees, parking fee, housekeeping, etc). You'll want to look at the information provided on RCI's Resort detail page for these fees before booking.
• In additional to your annual maintenance fee, HGVC has reservation fees, parking fees at some resorts, banking fees, cancellation protection fees, etc.

Keep in mind, timesharing is not like booking a hotel. For exchanges, availability depends on deposits. Some resorts have lots of deposits and some offer very few to none. Travel date flexibility is key. It's best to place an ongoing search request across multiple weeks/months (instead a specific date). Also. there will be lots of booking competition during high demand travel dates and/or high demand resorts.

Thank you for the explanation. It appears for RCI booking, the fees were $279 Kaanapali Beach Club on top of my $1400+ maintenance fee?

You're welcome.

Yes, the exchange fee is on top of your maintenance fee but not many folks will be able to find a decent one bedroom in Hawaii for $1400. I tend to look at the total cost. Some destinations are much more expensive than others .

The bottom line is that this is a real estate transaction. 4 night M-Thur should be written in the contract and be disclosed to me. The Hilton documents say that the rep, as a licensed professional, needs to disclose material information regarding the deal to me. She did not. The contract itself did not either.

Oh, I'm not saying you're wrong. These situations should be reported. There's lots of focus in the timeshare industry on resale wrong doings, but no one seems to be addressing the deception that occurs with the original sale from the developers. Lots of the timeshare sales folks do it (not just Hilton) and get away with it. And it's a known fact that has been going on for many years. It truly upsets me when folks come here with their stories. There is no real advice we can offer once the rescission period has ended (keep, sell or default). Sadly, there have been folks that have lost lots more than you.

With timeshares, I look at the purchase price as the entrance fee into the system. Some folks paid more (developer prices) and some paid less (resale market). Once you're in the system, you need to learn the ropes in order to be successful. TUG is very helpful in achieving this goal.

 

[4TimeAway]

Yes, each transaction will require a fee.

Both HGVC and RCI have additional fees.

• In addition to the RCI exchange fees, some resorts have their own fees (daily resort fees, parking fee, housekeeping, etc). You'll want to look at the information provided on RCI's Resort detail page for these fees before booking.
• In additional to your annual maintenance fee, HGVC has reservation fees, parking fees at some resorts, banking fees, cancellation protection fees, etc.

Keep in mind, timesharing is not like booking a hotel. For exchanges, availability depends on deposits. Some resorts have lots of deposits and some offer very few to none. Travel date flexibility is key. It's best to place an ongoing search request across multiple weeks/months (instead a specific date). Also. there will be lots of booking competition during high demand travel dates and/or high demand resorts.


You're welcome.

Yes, the exchange fee is on top of your maintenance fee but not many folks will be able to find a decent one bedroom in Hawaii for $1400. I tend to look at the total cost. Some destinations are much more expensive than others .



Oh, I'm not saying you're wrong. These situations should be reported. There's lots of focus in the timeshare industry on resale wrong doings, but no one seems to be addressing the deception that occurs with the original sale from the developers. Lots of the timeshare sales folks do it (not just Hilton) and get away with it. And it's a known fact that has been going on for many years. It truly upsets me when folks come here with their stories. There is no real advice we can offer once the rescission period has ended (keep, sell or default). Sadly, there have been folks that have lost lots more than you.

With timeshares, I look at the purchase price as the entrance fee into the system. Some folks paid more (developer prices) and some paid less (resale market). Once you're in the system, you need to learn the ropes in order to be successful. TUG is very helpful in achieving this goal.

I totally get the anger, frustration and rage. Slowly, maybe never you'll look back with fondness of the lesson. Never trust a timeshare salesperson. EVER!

I think what we are trying to do is say if the Rescind Period has passed and you feel stuck, then we have some suggestions:

1. The product can help you take nice vacations.
2. Selling it $0 may not be the best long-term option.
3. You've paid the tuition and maybe you should go try what you have.
4. There are lots of ideas on how to maximize the value beyond what you feel you've bought.
5. If you end up enjoying the timeshare buying more on resale can really dollar cost average, you into a better position.
6. There are many people on this site that bought Developer Points for a lot of money and made it work to the point where they are happy.

I am really sorry this happened to you and hope that something good comes out if it.

 

[Green Tree]

I totally get the anger, frustration and rage. Slowly, maybe never you'll look back with fondness of the lesson. Never trust a timeshare salesperson. EVER!

I think what we are trying to do is say if the Rescind Period has passed and you feel stuck, then we have some suggestions:

1. The product can help you take nice vacations.
2. Selling it $0 may not be the best long-term option.
3. You've paid the tuition and maybe you should go try what you have.
4. There are lots of ideas on how to maximize the value beyond what you feel you've bought.
5. If you end up enjoying the timeshare buying more on resale can really dollar cost average, you into a better position.
6. There are many people on this site that bought Developer Points for a lot of money and made it work to the point where they are happy.

I am really sorry this happened to you and hope that something good comes out if it.

Thank you all for the suggestions and comments. I do not think I will ever feel happy about Hilton's deception. They can get away with it because no one thinks it is possible to stand up to them. I am ready to lose all my money, but I will not give up fighting for what is right.

 

[Green Tree]

Yes, each transaction will require a fee.

Both HGVC and RCI have additional fees.

• In addition to the RCI exchange fees, some resorts have their own fees (daily resort fees, parking fee, housekeeping, etc). You'll want to look at the information provided on RCI's Resort detail page for these fees before booking.
• In additional to your annual maintenance fee, HGVC has reservation fees, parking fees at some resorts, banking fees, cancellation protection fees, etc.

Keep in mind, timesharing is not like booking a hotel. For exchanges, availability depends on deposits. Some resorts have lots of deposits and some offer very few to none. Travel date flexibility is key. It's best to place an ongoing search request across multiple weeks/months (instead a specific date). Also. there will be lots of booking competition during high demand travel dates and/or high demand resorts.


You're welcome.

Yes, the exchange fee is on top of your maintenance fee but not many folks will be able to find a decent one bedroom in Hawaii for $1400. I tend to look at the total cost. Some destinations are much more expensive than others .



Oh, I'm not saying you're wrong. These situations should be reported. There's lots of focus in the timeshare industry on resale wrong doings, but no one seems to be addressing the deception that occurs with the original sale from the developers. Lots of the timeshare sales folks do it (not just Hilton) and get away with it. And it's a known fact that has been going on for many years. It truly upsets me when folks come here with their stories. There is no real advice we can offer once the rescission period has ended (keep, sell or default). Sadly, there have been folks that have lost lots more than you.

With timeshares, I look at the purchase price as the entrance fee into the system. Some folks paid more (developer prices) and some paid less (resale market). Once you're in the system, you need to learn the ropes in order to be successful. TUG is very helpful in achieving this goal.

Thank you for writing the comments. I respectfully disagree that 1 bedroom in Hawaii is more than $1400. My brother just returned from his trip from Hawaii. He rented a 1 bedroom condo for $1500 for 5 nights. It means my time share is really worth nothing. Every year I am paying more on maintenance than what I can actually get from booking.com.

 

[4TimeAway]

I have to work with insurance companies every day to get my clients services they pay for.

The standard line is we need more money to get you something better, which you've heard already.

As you've found out this has all be done before.

Good luck on the fight.

 

[Green Tree]

I have to work with insurance companies every day to get my clients services they pay for.

The standard line is we need more money to get you something better, which you've heard already.

As you've found out this has all be done before.

Good luck on the fight.

Thank you for taking the time to help me. I will take your kind advice into consideration.

 

[Mr.G]

Thank you for writing the comments. I respectfully disagree that 1 bedroom in Hawaii is more than $1400. My brother just returned from his trip from Hawaii. He rented a 1 bedroom condo for $1500 for 5 nights. It means my time share is really worth nothing. Every year I am paying more on maintenance than what I can actually get from booking.com.

He might gotten a great deal but with timeshare you can always get that rate. Timeshare do not give you any savings but provides you a better stay( like a standard hotel room to a suite)

 

[muscae]

Thank you for writing the comments. I respectfully disagree that 1 bedroom in Hawaii is more than $1400. My brother just returned from his trip from Hawaii. He rented a 1 bedroom condo for $1500 for 5 nights. It means my time share is really worth nothing. Every year I am paying more on maintenance than what I can actually get from booking.com.

Make sure you are comparing apples to apples. Was the condo your brother rented of the same quality as your deeded unit? Did it have the same amenities? Your tower has a very nice infinity pool only open to it. There are 1 bedrooms in your tower that cost fewer points than your. With any TS, you have to consider total benefits of ownership. For owners with relatively small numbers of points, the unlimited open season rates and RCI last call can add nights mire cheaply than a booking for a non owner most of the time. Further, Japanese nationals own a larger number of weeks in Hawaii properties than elsewhere in HGVC, and they tend to use their weeks where they own. They are not traveling as much as before COVID which means there is currently increased availability in hawaii market.

 

[letsgobobby]

Thank you for writing the comments. I respectfully disagree that 1 bedroom in Hawaii is more than $1400. My brother just returned from his trip from Hawaii. He rented a 1 bedroom condo for $1500 for 5 nights. It means my time share is really worth nothing. Every year I am paying more on maintenance than what I can actually get from booking.com.

then why did you buy this in the first place?

 

[Green Tree]

then why did you buy this in the first place?

I bought the time share in July. My brother just returned from Hawaii trip a couple of days ago and told me how much he spent on renting the 1 bedroom condo. I was tricked into buying the time share, thinking I would have the great benefit of booking a Hilton resort for a week at $50 to $245 per week, as promised by the rep.

 

[rc51]

I bought the time share in July. My brother just returned from Hawaii trip a couple of days ago and told me how much he spent on renting the 1 bedroom condo. I was tricked into buying the time share, thinking I would have the great benefit of booking a Hilton resort for a week at $50 to $245 per week, as promised by the rep.

Yeah, I get you man. There are still some things you can do to extract value, as others have outlined. But sometimes you pick a hill to die on out of principle alone. I've had a few of those in my life. I get it.

 

[letsgobobby]

I bought the time share in July. My brother just returned from Hawaii trip a couple of days ago and told me how much he spent on renting the 1 bedroom condo. I was tricked into buying the time share, thinking I would have the great benefit of booking a Hilton resort for a week at $50 to $245 per week, as promised by the rep.

you keep saying that, and i belive you that the rep lied about this. but why in the world would you believe that you could stay in a Hilton 1 BR for $50 per week? Or even $245? I mean.... c'mon... This doesn't pass the smell test at all.

Did you actually think you could get something for nothing?

 

[Passepartout]

I bought the time share in July. My brother just returned from Hawaii trip a couple of days ago and told me how much he spent on renting the 1 bedroom condo. I was tricked into buying the time share, thinking I would have the great benefit of booking a Hilton resort for a week at $50 to $245 per week, as promised by the rep.

Well, you MAY have thought the rep promised this, but then, you trusting soul, you didn't check the written contract that you signed. I have a hunch that you went to Las Vegas in July thinking it would be pleasant, only to find that it is 120 every day and seldom cools to below 100 at night, so the only thing to do is attend timeshare presentations.

I wish you well with your project. Let us know how it works out for you. I think I'm done here.

Jim

 

[frank808]

I was tricked into buying the time share, thinking I would have the great benefit of booking a Hilton resort for a week at $50 to $245 per week, as promised by the rep.

I can't think of any hotel room in the US that is $7 a night. The transient accommodations tax for the state of Hawaii in a studio at Hilton Hawaiian Village is more than that.

If the $50 to $245 a week price was what enticed me to buy, I would make sure it is in writing.

What is the old saying?

If it sounds to good to be true......

 

[Green Tree]

you keep saying that, and i belive you that the rep lied about this. but why in the world would you believe that you could stay in a Hilton 1 BR for $50 per week? Or even $245? I mean.... c'mon... This doesn't pass the smell test at all.

Did you actually think you could get something for nothing?

That is why I paid full price for the time share--I did not think I was trying to get something for nothing. My $26K is not money?

 

[Green Tree]

I can't think of any hotel room in the US that is $7 a night. The transient accommodations tax for the state of Hawaii in a studio at Hilton Hawaiian Village is more than that.

If the $50 to $245 a week price was what enticed me to buy, I would make sure it is in writing.

What is the old saying?

If it sounds to good to be true......

I was skeptical and confirmed with the sales rep several times. One of the documents presented to me says that she is a licensed real estate agent in Nevada and cannot be fraudulent and deceitful. I guess I was naïve.

 

[Green Tree]

Well, you MAY have thought the rep promised this, but then, you trusting soul, you didn't check the written contract that you signed. I have a hunch that you went to Las Vegas in July thinking it would be pleasant, only to find that it is 120 every day and seldom cools to below 100 at night, so the only thing to do is attend timeshare presentations.

I wish you well with your project. Let us know how it works out for you. I think I'm done here.

Jim

Well, you MAY have thought the rep promised this, but then, you trusting soul, you didn't check the written contract that you signed. I have a hunch that you went to Las Vegas in July thinking it would be pleasant, only to find that it is 120 every day and seldom cools to below 100 at night, so the only thing to do is attend timeshare presentations.

I wish you well with your project. Let us know how it works out for you. I think I'm done here.

Jim

Thank you for your time.

 

[letsgobobby]

That is why I paid full price for the time share--I did not think I was trying to get something for nothing. My $26K is not money?

i see so you thought that by paying, essentially, a large upfront membership fee and then an annual membership fee you would have access to (way) below market rates for 4-5* 2 bedroom Hilton properties?

It's an interesting take. Wrong, but interesting. I wonder if that model exists anywhere.

 

[rc51]

i see so you thought that by paying, essentially, a large upfront membership fee and then an annual membership fee you would have access to (way) below market rates for 4-5* 2 bedroom Hilton properties?

It's an interesting take. Wrong, but interesting. I wonder if that model exists anywhere.

For what it's worth, that's almost the perfect summary of the playbook (replace 2 bedroom with 1 bedroom) that sold me when I (quite errantly) bought retail. Thank (the deity of your choice) I found this place before my rescinsion period was up. I'm just waiting to get through ROFR on my first resale as we speak. I feel for him because he EASILY could have been me.

 

[alwysonvac]

@GT75
Can we update the title of this thread to "Need help please (sales rep lied to me)"?

 

[GT75]

@GT75
Can we update the title of this thread to "Need help please (sales rep lied to me)"?

Done

 

[Green Tree]

For what it's worth, that's almost the perfect summary of the playbook (replace 2 bedroom with 1 bedroom) that sold me when I (quite errantly) bought retail. Thank (the deity of your choice) I found this place before my rescinsion period was up. I'm just waiting to get through ROFR on my first resale as we speak. I feel for him because he EASILY could have been me.

Happy for you. I was foolishly waiting for my account to be activated so I could book a bunch of vacations at low rates. That is why I missed my recession period.

 

[Green Tree]

i see so you thought that by paying, essentially, a large upfront membership fee and then an annual membership fee you would have access to (way) below market rates for 4-5* 2 bedroom Hilton properties?

It's an interesting take. Wrong, but interesting. I wonder if that model exists anywhere.

I went to Hilton presentation twice before over more than 10 years time. No rep actually lied like her. I guess Hilton felt they could not sell the time share to us and finally sent their top liar. The rep did her home work and said that this was our third time presentation and it was the last time--no more chances for us.