MVC Website Reservation Tech Issues?

[dougp26364]

We live in a 24/7 Society. The earth in no longer flat. Internet has been mainstream since 1995, mobile apps about 2005 have been a given. Marriott is a Global Multinational Mega Corp. They certainly charge mucho dinero to maintain our property. Don't give them any slack.

BTW @dougp26364 my response to your post was not directed at you. I am just annoyed at Big Marriott. Not that it's going to get me anywhere. I'm just a tiny fish in this sea. Folks here have much more invested. The mega points / weeks owners should really be peeved.

Trust me, not having online access annoys the heck out of me too. My work schedule dictates I search reserve during non-traditional hours.

Still, websites must be maintained and updated. This is an anomaly. A bump in the road. Once the integration has been completed and the bugs worked out, then they better be in their game. But sometimes even the smoothest of roads needs attention and you’ll experience lane closures.it’s necessary to maintain and update.

I will say they appear to be overwhelmed and undermanned

 

[noreenkate]

- I am kinda new to Marriot and a weeks owner. I have been trying to book my first stay for nearly a month now. Same crazy lagging and error messaging as others here.
Got through this morning using Firefox- (instead of Safari) no issues no lags. Booked my reservation locked off room and deposited studio side.

 

[pedro47]

MVC chat reported this as a known issue-being worked on.

Did MVC chat give you any timeline when all the issuses will be fixed / corrective?

 

[danill]

Tonight, I am consistently getting an error message that June2022 is outside the booking window.

 

[Dean]

Tonight, I am consistently getting an error message that June2022 is outside the booking window.

I have gotten that message at times over the past couple of days but if I start over it usually goes away. A couple of times I've had to sign out then back in to get past it.

 

[flyboy0681]

It can't be just me but I haven't seen any other posts here that the "Book Vacation Club Point" page on the MVCI site has been offline for at least four weeks now. I try several times a day and each time the dropdown boxes don't work, not the "Select Activity", not the "Enter Destination" or "Search by Months". I shot off a message to Marriott and they said it was operational. I've used three different browsers, clearing the cache and cookies from one of them (Edge), but nada.

Attached is a screen shot when I click on the Select Activity box, which should show a list of entries such as "Beach", "Urban", etc.

 

[Pamplemousse]

It can't be just me but I haven't seen any other posts here that the "Book Vacation Club Point" page on the MVCI site has been offline for at least four weeks now. I try several times a day and each time the dropdown boxes don't work, not the "Select Activity", not the "Enter Destination" or "Search by Months". I shot off a message to Marriott and they said it was operational. I've used three different browsers, clearing the cache and cookies from one of them (Edge), but nada.

Attached is a screen shot when I click on the Select Activity box.

It’s working for me- usually.
I do get occasional error messages and the site can be slow but it works.
Just logged out a minute ago.

 

[flyboy0681]

Sorry, are we talking about the same site? I just tried 30 seconds ago and couldn't get anything to work. Please try it and post a screen image so that I can see with my own four eyes.

 

[Pamplemousse]

Sorry, are we talking about the same site? I just tried 30 seconds ago and couldn't get anything to work. Please try it and post a screen image so that I can see with my own four eyes.

Yes, same site.
If it hadn’t been working for 4 weeks there would be many posts here.
Maybe try chat for help?
Good luck.

 

[ljmiii]

Sorry, are we talking about the same site? I just tried 30 seconds ago and couldn't get anything to work. Please try it and post a screen image so that I can see with my own four eyes.

Goodness knows the MVC website has been going up and down like a yo-yo for the past few weeks...but it's been working for me for the past few days. I can even see an accurate count of my various and sundry points buckets - WooHoo!

 

[rthib]

I booked with points last week.
Just tried right now and no issues.
I never use the Activity box however, always just pick the resorts or state I want to look at.

 

[Emi]

I have the same problem. Was waiting for the “fix” message kept promising. Rep said they have customers able to use the search. Finally I tried another brower Chrome and it worked. Was using MS Edge. Why Marriott service reps can‘t tell owners that. I suggested to them the tech people need to look at fixing it ion Edge. No response. Marriott is not proactive in fixing problems to make our life easier. Give Chrome a try. good luck.

 

[Cewood]

I just tried to book a resort in my 13 month window at exactly 9 AM. It showed availability, but when I clicked the date it went slowly to a screen that told me (inaccurately) that I do not have enough points. I re-searched, found availability, clicked the date, and the whole site crashed. At 9:05, there was no availability left. I don't think that this is a browser issue, but rather a problem of their system -- having everyone looking for those precious few minutes at 9:00 (competing for what might be only one or two units at each resort made available at 13 months), and all of us MVC owners creating a denial-of-service issue because the system does not have enough bandwidth. Ugh! Hopefully we will see improvement, but at this point it just seems like this is a really silly design flaw in their reservation protocol.

 

[BarbmC]

I too have been having this issue where I can see nothing when I try to book using points. I have contacted MVC (several times) as this has been going on for weeks. Spoke with the MVC Advocacy and they have been notifying IT of this on going issue. It has been going on for weeks. They said it's related to the integration of the other properties. This is the number for MVC Advocacy.
CUSTOMER ADVOCACY
T 800-860-9384

 

[drlee]

Our timeshares are in a trust. We are long time owners, and have deeded weeks and a few points. When I logged into my account earlier this week, I got the message that I did not have reservation authority for this account, and I needed to log into my account via customer number. I called owner services and learned that when the website was upgraded, trust accounts were unilateraly changed: new customer numbers were assigned to each "owner" who would have the same information available. However, the name on the account would no longer reference the trust. No notice to owners beforehand, no easy way to fix. The only solution offered was to create one or two new accounts, each with new login information, but with the same ownership info. I'm not sure how this will work with reservations, since the ownership on the deeds is the trust, not each of us. The reason for posting this is to warn trust owners to check to see if you can check inventory for future reservations. If not, you will need to call owner services to get the new owner number(s) to allow you to create a new account. Seems like there must have been a better way to handle this.

 

[Big Matt]

There is a new "advanced search" hyperlink also. When you click on it you will see your accounts. There is a new button to show/hide resorts based on availability. It doesn't seem to work.

 

[SueDonJ]

Our timeshares are in a trust. We are long time owners, and have deeded weeks and a few points. When I logged into my account earlier this week, I got the message that I did not have reservation authority for this account, and I needed to log into my account via customer number. I called owner services and learned that when the website was upgraded, trust accounts were unilateraly changed: new customer numbers were assigned to each "owner" who would have the same information available. However, the name on the account would no longer reference the trust. No notice to owners beforehand, no easy way to fix. The only solution offered was to create one or two new accounts, each with new login information, but with the same ownership info. I'm not sure how this will work with reservations, since the ownership on the deeds is the trust, not each of us. The reason for posting this is to warn trust owners to check to see if you can check inventory for future reservations. If not, you will need to call owner services to get the new owner number(s) to allow you to create a new account. Seems like there must have been a better way to handle this.

This issue has been discussed in an existing Owners Website IT Issues/Updates/Changes [MERGED] thread so I'm moving your post/thread to it. There's some detail in Post #123, and you can read back further for other related posts. Good luck!

 

[dioxide45]

The website has long supported multiple web profiles for every owner. Every owner has their own ownership number. I suspect they made some changes for trusts and assigned or now want you to use the ownership number tied to an actual person to make reservations. You can also obtain owner numbers by using the online chat feature. No call necessary.

 

[flyboy0681]

So there we have it, some people can access it while others can't, apparently for no rhyme or reason. I just tried and was shutout.

 

[flyboy0681]

I just tried to book a resort in my 13 month window at exactly 9 AM. It showed availability, but when I clicked the date it went slowly to a screen that told me (inaccurately) that I do not have enough points. I re-searched, found availability, clicked the date, and the whole site crashed. At 9:05, there was no availability left. I don't think that this is a browser issue, but rather a problem of their system -- having everyone looking for those precious few minutes at 9:00 (competing for what might be only one or two units at each resort made available at 13 months), and all of us MVC owners creating a denial-of-service issue because the system does not have enough bandwidth. Ugh! Hopefully we will see improvement, but at this point it just seems like this is a really silly design flaw in their reservation protocol.

I wish I could get to that point.

 

[BarbmC]

So there we have it, some people can access it while others can't, apparently for no rhyme or reason. I just tried and was shutout.

It seems to be Chairman's Level issue - special no ability to book benefit.

 

[sox21]

Trust me, not having online access annoys the heck out of me too. My work schedule dictates I search reserve during non-traditional hours.

Still, websites must be maintained and updated. This is an anomaly. A bump in the road. Once the integration has been completed and the bugs worked out, then they better be in their game. But sometimes even the smoothest of roads needs attention and you’ll experience lane closures.it’s necessary to maintain and update.

I will say they appear to be overwhelmed and undermanned

the Issue with MVC IT is that it is more than likely outsourced. It doesn’t mean that the outsourced company or the people who work there are no good. What it means is that these companies tend to have a high turnover rate. So, product/website knowledge never hits a maturity level at which an upgrade will go smoothly. I say this coming from a strong IT company that has a very tenured staff. we run applications that are tens to hundreds of times the size of the MVC site. If we had any of the issues reported for more than 4 hours after an upgrade, we would be embarrassed and heads would roll. Having tenured staff provides for good design, testing and implementation. “We’ve seen it all”. A non-tenured staff is going to add updates without understanding core functionality, interaction between modules, database design. Things will break and some of these breaks will be complex because the root cause and fix are not understood. This kind of cheaper development will then rely on user complaints which provides beta and regression testing for them. When they implemented the points system the website was garbage as well. They just don’t seem to care about IT and never will. This will be a repeated event for every major upgrade. They know that when it’s finally fixed, the complaints will stop and the anger will subside. In the end, the upgrade was done for a dime instead of a dollar.

 

[tiel]

I was able to book a few nights for 2022 with enrolled points yesterday. Surprisingly, no issues at all, though I was expecting some based on the experiences of many others here. We are Chairman’s level. Guess it was my lucky day!

 

[BarbmC]

I was just able to use the search function when booking points too - hopefully it's resolved!!

 

[flyboy0681]

I am happy to announce that I have been able to (finally) access the site as of today.