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MVC Website Reservation Tech Issues?

VacationForever said:
Well, my husband and I are on the Marriott deeds and trust and I am listed as the primary. I don't remember how or why but it has always been that way.
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For, us, they simply asked how we wanted the names on the deed.
 
We had to call MVCI today, to cancel a waitlist and modify another. Unfortunately, the rep said waitlist was one of several functions which they still could not modify…no ETA….asked me to call back later in the week. Disappointing.
 
Search was working for me earlier today, now all I get is "Fatal Error Searching Availability. Please check the logs." Anyone else getting this? Wondering if it's on MVC's end, browser issue, etc.
 
Yep getting that today, I manage some other accounts also and tried on a few of them and the same! Chat said a known issue and “working on it”


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BigDawgTUG said:
Search was working for me earlier today, now all I get is "Fatal Error Searching Availability. Please check the logs." Anyone else getting this? Wondering if it's on MVC's end, browser issue, etc.
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I have been getring same message since 8pm EST. I can book my weeks just fine. Just can not do it with points.

Sent from my SM-N975U using Tapatalk
 
Anyone else having issues this morning with phone number not being recognized when you call owner services?
 
DanCali said:
Anyone else having issues this morning with phone number not being recognized when you call owner services?
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Yes. My phone number wasn't recognized. Took about 15 mins to get in via phone, where I was asked to confirm email and name but nothing around phone. A little weird, but worked out fine.

On a side note, it is getting frustrating. I am on week 2 of not being able to add or modify a waitlist. All I need to do is open up my waitlist for all villa size/view size to add 1 extra day to a reservation this summer....and I cannot do it online (MVCI website doesn't allow) and the MVCI customer service reps still don't have access to the "waitlist" functionality. I also found out that Chat confirmed they cannot modify a waitlist per policy any longer, so it must go through a phone call.
 
hangloose said:
Yes. My phone number wasn't recognized. Took about 15 mins to get in via phone, where I was asked to confirm email and name but nothing around phone. A little weird, but worked out fine.
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BigDawgTUG said:
Yes, same issue for me as well.
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Thanks for the input!

Well, at least if it's the same issue for everyone then nobody is at a disadvantage :)

I've actually had this as an ongoing issue since I added a resale week. Owner Modifications set my home number the same as my mobile (so I had both "home" and "mobile" as same number) and after trying to change it's been alternating recognizing one but not the other. On Friday all finally seemed good and then this morning it didn't recognize either again.... at least this seems not specific to my account.
 
I tried booking a points reservation last week (different time/different browsers/different devices) and received error messages each time. I resorted to calling today and the Marriott associate was unable to make a reservation as well. He was very apologetic and said there have been IT problems for several days.

It's hard to imagine this magnitude of issues for this length of time. I'd prefer to direct my concerns to someone in a position of responsibility, rather than a phone associate. Any suggestions/contact information you can share?
 
SueDonJ said:
Yep, even with just a married couple owning it's important that each have an ownership account/log-in, because for some things - MF's being one of them - Marriott only puts the info into what they consider the "primary" account. Don't get me started on the fact that for Marriott "primary" usually means the male in a male/female marriage, despite the fact that my husband is by far not the only one who wouldn't recognize the owner's website if it walked right up and introduced itself to him. I do all of our Marriott stuff in his account while months can go by without me ever logging into my own. As I'm writing this, it occurs to me that the only time I do use mine is to test whether something being talked about on TUG is happening within it.
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I think our husband's are brothers. Not only do I do all of the Marriott stuff but I do all of our financial stuff too!!!
 
Called into MVC today to say computer search function isn't operational and hasn't been for days, as you all know. The rep did say they're loading all the merger properties into the platform and that's what's disrupting the system. Maybe this was already shared above but thought I'd pass it along. She thought they would be back in action by end of week, but I'm not counting on it.
 
It's been working fine for me most of the day. Just really slow! Takes nearly 30 seconds to go from month to month.
 
Not able to log in so far today. Have been trying for last 4 hours
 
IMHO, the website started acting strange starting in January 2022.
Examples: sign on problems, slow and booking problems.
 
Is anyone else having problems logging on and trying to reserve or elect your timeshare? I can login but I when I try to go anywhere else on their website it just hangs. This has been going on for weeks now! How am I supposed to do planning etc. with a garbage website like this! Come on Marriott, can't you do better?
 
wbrown said:
Is anyone else having problems logging on and trying to reserve or elect your timeshare? I can login but I when I try to go anywhere else on their website it just hangs. This has been going on for weeks now! How am I supposed to do planning etc. with a garbage website like this! Come on Marriott, can't you do better?
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Very slow for me also. It has been particularly bad the last 6-8 weeks.
 
It is difficult to know what is really going on and Owners Services has no answers. Isn't it about time they gave us an expected resolution date?
 
wbrown said:
Is anyone else having problems logging on and trying to reserve or elect your timeshare? I can login but I when I try to go anywhere else on their website it just hangs. This has been going on for weeks now! How am I supposed to do planning etc. with a garbage website like this! Come on Marriott, can't you do better?
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On Thursday, I attempted to make a reservation and the Marriott system “ our apologies-at time time, Marriott vacation club website is experiencing an interruption in service”. As members this is insulting and needs to be fixed!
 
There is already a thread for this topic. Maybe the moderator can merge this into that thread.

I just checked and the MVC website is working fine for me. I had problems for about a week a couple of weeks ago.
 
Sundays seem to be the day for system maintenance. With the pending integration of systems, I suspect there will be issues until the end of the year. First the issues with integration, then fixing all the inevitable bugs.

I can log on, but when I go to search potential points reservations, I get this message.
 

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dougp26364 said:
Sundays seem to be the day for system maintenance. With the pending integration of systems, I suspect there will be issues until the end of the year. First the issues with integration, then fixing all the inevitable bugs.

I can log on, but when I go to search potential points reservations, I get this message.
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Sorry to rant here. I don't give a Rat's behind about their mergers, acquisitions, acquaintances, takeovers, friends or whatever. This is yours and ours money/ real estate transaction , future plans at stake here. If this were a bank dealing with dollars, securities the Feds would be all over Marriott's behind. They would have to testify to Congress! I have a deed to my property and I am entitled to make a reservation. So are all of the other owners. OK do I feel better now. Maybe. IDK. Guess I will have to waste my Tuesdays morning on the phone!
 
billymach4 said:
Sorry to rant here. I don't give a Rat's behind about their mergers, acquisitions, acquaintances, takeovers, friends or whatever. This is yours and ours money/ real estate transaction , future plans at stake here. If this were a bank dealing with dollars, securities the Feds would be all over Marriott's behind. They would have to testify to Congress! I have a deed to my property and I am entitled to make a reservation. So are all of the other owners. OK do I feel better now. Maybe. IDK. Guess I will have to waste my Tuesdays morning on the phone!
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you’re entitled to make a reservation. You’re not necessarily entitled to make that reservation online or even 24/7.

What on earth did we all do before the internet?
 
dougp26364 said:
you’re entitled to make a reservation. You’re not necessarily entitled to make that reservation online or even 24/7.

What on earth did we all do before the internet?
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We live in a 24/7 Society. The earth in no longer flat. Internet has been mainstream since 1995, mobile apps about 2005 have been a given. Marriott is a Global Multinational Mega Corp. They certainly charge mucho dinero to maintain our property. Don't give them any slack.

BTW @dougp26364 my response to your post was not directed at you. I am just annoyed at Big Marriott. Not that it's going to get me anywhere. I'm just a tiny fish in this sea. Folks here have much more invested. The mega points / weeks owners should really be peeved.
 
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