MVC Website Reservation Tech Issues?

[Superchief]

Do you remember when we used to get a survey after making a reservation online or through a rep? I haven't seen a survey ever since the service went down the toilet. Any connection?

 

[DanCali]

Do you remember when we used to get a survey after making a reservation online or through a rep? I haven't seen a survey ever since the service went down the toilet. Any connection?

That did raise some memories that had me go digging into my inbox.

Last one I got from MVC was in 2019 and from Vistana in 2020...

 

[dioxide45]

I was looking at employer reviews over on GlassDoor and found this one kind of interesting;

 

[Bodie]

At the very least, the head of MVC - whoever that is these days - should send a letter to all members profusely apologizing for the disaster that is their IT system and telling us when it will be fixed. That can't be that hard. I've never seen such disregard for MVC members. The customer service reps are as much in the dark as we are. Frankly, I think MVC as a whole is a very poor communicator. I'm done excusing this to COVID. As long as their stock is rated "buy," I'm not expecting a big push to customer satisfaction.

 

[Superchief]

At the very least, the head of MVC - whoever that is these days - should send a letter to all members profusely apologizing for the disaster that is their IT system and telling us when it will be fixed. That can't be that hard. I've never seen such disregard for MVC members. The customer service reps are as much in the dark as we are. Frankly, I think MVC as a whole is a very poor communicator. I'm done excusing this to COVID. As long as their stock is rated "buy," I'm not expecting a big push to customer satisfaction.

I doubt that will ever happen since the new guy is more concerned about investors than owners and IT reported to him when it went to hell.

 

[bazzap]

A different type of survey, but this week is the first time we have ever received one just a few days into our stay asking how it is going.
It was just a single “traffic light” type question though with no option for comments, so difficult to see what real value it could offer us or them?

 

[hangloose]

Definitely frustrating. I really hope MVC IT gets it together sooner than later, as we are going on weeks and weeks with continual IT issues.

My experiences..on the Web, with waitlists, reservation attempts and even calling Owner Services (who lacked full functionality to act) has been quite the pain the past month+.




We Apologize for the Inconvenience
Site control message

Our website is undergoing maintenance. To make a reservation, please use the chat feature on this page if available, or contact Owner Services

 

[igopogo]

Well this is new, apparently I paid off my maintenance fees last week and I now have a zero balance. Now that's a glitch I can get behind.

 

[dioxide45]

Well this is new, apparently I paid off my maintenance fees last week and I now have a zero balance. Now that's a glitch I can get behind.

What is the glitch?

 

[gln60]

Had no problem logging into MVC site just now…problem is..I cant browse for availability or book anything…it says site is undergoing maintenance.

 

[Rlevy29]

My problem seems to be different. I am unable to log on at all.I put in my username and password and it just brings me back to the login page. This has been going on for 4 weeks now. I have spoken to numerous advisors who have told me to use different web browsers, devices, and to reset my password. Nothing works. It is extremely frustrating not to be able to see our account information. It is equally frustrating to be told to do the same things over and over. (The definition of insanity!) I even suggested wiping out this account and starting over with a new one and was told no. Is there anyone else experiencing this problem? Does anyone know who I can contact to lodge a complaint? I have already spoken to supervisors at MVC and have hit a stone wall. I really want to speak to someone higher up who can actually help.

 

[igopogo]

What is the glitch?

By "apparently" I meant that I haven't paid them. I checked my card to make sure they didn't surprise me with a charge. Our ownership bills quarterly and usually shows the remaining annual balance, but it shows zero. I am quite sure they will fix this one before the next due date.

 

[VacationForever]

My problem seems to be different. I am unable to log on at all.I put in my username and password and it just brings me back to the login page. This has been going on for 4 weeks now. I have spoken to numerous advisors who have told me to use different web browsers, devices, and to reset my password. Nothing works. It is extremely frustrating not to be able to see our account information. It is equally frustrating to be told to do the same things over and over. (The definition of insanity!) I even suggested wiping out this account and starting over with a new one and was told no. Is there anyone else experiencing this problem? Does anyone know who I can contact to lodge a complaint? I have already spoken to supervisors at MVC and have hit a stone wall. I really want to speak to someone higher up who can actually help.

I don't have this issue. Do you run VPN? If so, turning it off for 15 minutes and try. Also, clear all browing history including cache.

 

[gln60]

Back up and running…

 

[Rlevy29]

I don't have this issue. Do you run VPN? If so, turning it off for 15 minutes and try. Also, clear all browing history including cache.

Not sure what running VPN is. I have cleared my history so many times I’m back in the dark ages.

 

[VacationForever]

Not sure what running VPN is. I have cleared my history so many times I’m back in the dark ages.

When you cleared your history, did you clear everything, and not just browsing history?

 

[pedro47]

Suggestion Only..In the future when you make a payment print it asap and save it for your records.

 

[SueDonJ]

Revisiting my experiment and the "A minimum of [x] points are needed from MVCD Trust" notation we'd seen with all DC Points reservations ...

I held on to that reservation for a while to see if it was going to be flagged as not using Trust Points but nothing ever came, so I cancelled it via the website and got the cancel confirmation email a day later. (I also got a separate email from someone in Customer Care that detailed all of the Points and Weeks sitting in my account along with confirmation of all the deadline dates related to all the different possible usages - that was a nice unexpected touch and I'm happy to report that their info matches mine exactly.)

So today I'm doing another bit of experimentation trying to pull up that same "needed from MVCD Trust" notation with Points reservations, and I'm not seeing it in any of the five test searches I've done. Is anybody still seeing it?

 

[jpc763]

Unable to any points booking right now from either my laptop or my phone. Unbelievable that they have not fixed their website. It is ridiculous.

 

[dioxide45]

Unable to any points booking right now from either my laptop or my phone. Unbelievable that they have not fixed their website. It is ridiculous.

Oh I beleive it. They need to have an owners day event instead of an investors day event and let us owners ask all the question...

 

[Rlevy29]

When you cleared your history, did you clear everything, and not just browsing history?

Everything was cleared.

 

[ded4025]

My problem seems to be different. I am unable to log on at all.I put in my username and password and it just brings me back to the login page. This has been going on for 4 weeks now. I have spoken to numerous advisors who have told me to use different web browsers, devices, and to reset my password. Nothing works. It is extremely frustrating not to be able to see our account information. It is equally frustrating to be told to do the same things over and over. (The definition of insanity!) I even suggested wiping out this account and starting over with a new one and was told no. Is there anyone else experiencing this problem? Does anyone know who I can contact to lodge a complaint? I have already spoken to supervisors at MVC and have hit a stone wall. I really want to speak to someone higher up who can actually help.

I’m having the same problem as you. I have been told that they are aware of the bug and couldn’t provide me with a timeline for when it will be fixed. It’s been over 3 weeks for me.

 

[djyamyam]

Anyone getting this error message this morning? I can't even log in

 

[Dean]

Anyone getting this error message this morning? I can't even log in

View attachment 59106

Yes, all morning

 

[Big Matt]

It might be time to just hire 100 more people to answer the phones and shut this thing down until someone can fully test it. I really struggle to think of anything this bad anywhere else where I do business.