MVC Website Reservation Tech Issues?

[VacationForever]

Of course, just when we want to book July 4th reservation.

 

[dioxide45]

Anyone getting this error message this morning? I can't even log in

View attachment 59106

It says to use the chat feature, but you can't get out of the popup cycle to do that.

 

[gln60]

MVC site wont let me log in..Im getting a planned maintenance message..you know folks…it would be nice if MVC would let members know that in advance…I have said it before..and will say it again…MVC couldnt care less about its members..pathetic

 

[VacationForever]

Phone answered after 3 minutes and reservations made after another 9 minutes. I would have much preferred to make the reservations online.

 

[isisdave]

Yeah, but tomorrow's the 12-month-ahead date for F-S-S checkin resorts next July 4 weekend; it won't be three minutes then.

 

[JohnB3]

Phone answered after 3 minutes and reservations made after another 9 minutes. I would have much preferred to make the reservations online.

Thanks for positing your experience it prompted me to call as well and I got the lock off reservation I wanted my wait time was a bit longer than your but Marriott beats Disney call center even under stress. I had to call to get a confirmation number the other day and waited 45 minutes at Disney

 

[gln60]

Yeah, but tomorrow's the 12-month-ahead date for F-S-S checkin resorts next July 4 weekend; it won't be three minutes then.

EXACTLY

 

[isisdave]

Supposedly you can at least start chat at https://owners.marriottvacationclub.com/timeshare/mvco/contact-us without logging in, but nothing happens when I click the CHAT WITH US button. Ooh, it just stated to work.

But if you ask for Advisor "No Advisors are available"

 

[HudsHut]

I was dismayed when I saw the "planned maintenance". Marriott did answer by 6:02. After the week was reserved, the rep said in a (acting) surprised tone, "you have a 3, 4, or 5 night travel package". I just said no thank you. Did any of you get the "travel package" offer?

 

[JohnB3]

I was dismayed when I saw the "planned maintenance". Marriott did answer by 6:02. After the week was reserved, the rep said in a (acting) surprised tone, "you have a 3, 4, or 5 night travel package". I just said no thank you. Did any of you get the "travel package" offer?

not me, but I'm a post 2010 resale owner

 

[isisdave]

It's back up as of 10:15 CDT

 

[vol_90]

I think the Marriott website was attacked by either the Russian's or Aliens again. Good thing we are back to normal and hope when we log in it is successful and works!

 

[Bodie]

We are a deeded owner of one week OV at MKO, and typically lock off in order to get two weeks of use. We have not enrolled nor elected points. Last Thursday, I was on the reservation page just before 0900EST and refreshing in advance and noticed a 5-15 second delay in the response. At exactly 0900 I refreshed and the system locked up but in about 20 seconds the calendar reappeared with the new inventory, I clicked on the desired date again and another freeze. After a minute I refreshed again and again no response at all. I did not get the confirmation response until about 3 minutes later, and selected the efficiency, then filled in the rest of the form. Clicked continue, and was kicked out back out to the calendar page. Tried again and though the response was slow this time, it went through Confirmed at 0906.

Ko Olina inventory does not typically sellout quickly so I wasn't in danger of being shut out. In fact, there is still inventory right now for OV for every week since 1 January. But I predict I lost maybe a floor or two due to the delay (we want the high floor). I chalked it up to the possibility that the problem was my end, no real harm done.

Fast forward to this week. This morning while on the "practice run" for the master suite, one of the messages that popped up said (paraphrase) "The site is experiencing tech problems, please try again later". At 0900, the same delays as before, but at least it showed the circle of doom spinning around. Finally it responded and my my confirmation arrived at 0903. I've not run into this before, and Ko Olina has never been difficult to reserve immediately.

Out of curiosity Has anyone experienced these issues lately, particularly when trying to reserve at one of the higher demand properties? I've heard that Crystal Shores and Newport Coast can get depleted almost immediately. I suppose it could be a much higher demand to the reservation system (for all properties) due to a large increase in post-COVID travel demand, but I would have expected MVC to have enhanced the reservation system to accommodate increased demand.

Yeah, I'm that guy who also sits on the Southwest Airlines site ready to click that button at precisely 24 hours when the check-in is released.

The system has not been working properly for months. All we get is excuses about “updating.” The Marriott hotel reservations system works fine. Since Marriott Corp spun off MVC as a separate company we have been treated as stepchildren by MVC proper. They have our money. More important to juice the stock.

 

[BigDawgTUG]

It's back, meaning you can log in, but everyone of my searches so far leads to "Fatal Error Searching Availability. Please check the logs."

 

[VacationForever]

Yeah, but tomorrow's the 12-month-ahead date for F-S-S checkin resorts next July 4 weekend; it won't be three minutes then.

I booked July 1st (Sat) check-in this morning.

 

[jme]

I was dismayed when I saw the "planned maintenance". Marriott did answer by 6:02. After the week was reserved, the rep said in a (acting) surprised tone, "you have a 3, 4, or 5 night travel package". I just said no thank you. Did any of you get the "travel package" offer?

Don't discount listening to the travel package offer......it won't hurt anything, and just bail if it doesn't sound good......
......it could be either very good or horrible, but give it a shot. In the past I've always rejected them immediately,
but about 5 years ago I actually was intrigued with one and bought it---
a great promotional deal that involved a presentation, but to a great destination I had wanted, plus nice incentives.....
We will be using a second Encore package soon, just finished another back at end of April.
Both awesome, and I assessed a true value of $2,000-$3,000 over what I paid.
Never thought I'd buy those, but they were "offers I couldn't refuse", so to speak.

 

[hangloose]

Really frustrating. I wish MVC would get their IT working.

Trying to book for July 1st today, at 12 months at 9am immediately. Website hangs. Chat says you are next in line..but no representatives available. After 30 mins on hold via phone, I get a representative and they state no availability for any of the 3 weekend days I want.

Very frustrating as an owner. I hope they improve this experience.

My plan is just to keep checking throughout the day...in hopes something opens.

 

[jmhpsu93]

Don't discount listening to the travel package offer......it won't hurt anything, and just bail if it doesn't sound good......
..it's usually good or horrible, but give it a shot. In the past I've always rejected them immediately,
but about 5 years ago I actually was intrigued with one and bought it---
a great promotional deal that involved a presentation, but to a great destination I had wanted, plus nice incentives.....
We will be using a second Encore package soon, just finished another back at end of April.
Both awesome, and I assessed a true value of $2,000-$3,000 over what I paid.
Never thought I'd buy those, but they were "offers I couldn't refuse", so to speak.

Agree with this 100%, Marty. We were supposed to be staying at Surfwatch for a couple of nights on the way down to Florida back in February. We wound up cancelling and staying at a Residence Inn to speed up the trip arrival, but still got an "encore" offer from the sales lady that we scooped up without question: 3 nights in a 2BR at Surfwatch for $299. We booked it for a Thurs/Fri/Sat in early October which would have cost us 2275 DC points (~ $1450). I can live with 90 minutes of sales for that savings.

ETA to be relevant to the OP topic: I guess I've been lucky so far in that every time I wanted to book something the site has worked. Then again I'm not trying to get said Surfwatch for July 4th either.

 

[jme]

Agree with this 100%, Marty. We were supposed to be staying at Surfwatch for a couple of nights on the way down to Florida back in February. We wound up cancelling and staying at a Residence Inn to speed up the trip arrival, but still got an "encore" offer from the sales lady that we scooped up without question: 3 nights in a 2BR at Surfwatch for $299. We booked it for a Thurs/Fri/Sat in early October which would have cost us 2275 DC points (~ $1450). I can live with 90 minutes of sales for that savings.

ETA to be relevant to the OP topic: I guess I've been lucky so far in that every time I wanted to book something the site has worked.
Then again I'm not trying to get said Surfwatch for July 4th either.

Absolutely!!!!! and Wow, nice deal.
Always pays (literally) to hear what they have to say.......I have noooooo problem saying NO, and saying NO very quickly, if it's not in our best interest.
We've had some amazing deals, so I'm not averse to listening. And I can also say YES just as quickly.

 

[goodbadugly]

It's not just an IT issue. They have no inventory. So the system "pukes". One of the reasons is that many of us have discovered that if you use points for Collette or cruises MVC rips you off. As a result owners try to "grab" weeks using points and then rent out through redweek and take the $$$ and buy direct from Collette and the Cruise lines. I'm not making this up!!

 

[igopogo]

Curious if anyone has been able to make points reservations in the past three days. After I select my points bucket and click "continue" the thing spins until it eventually logs me out due to inactivity. I made five reservations with a rep on Friday which took about 45 minutes, but I have five more and I personally ran out of time. Trying to get ski season nailed down . I'll make the rest Tuesday if I can't get them to go online. I do have a lot of reservations in my account and I remember some hypothesis that this may be an issue.

 

[m61376]

I haven't had to call in for years. and clearly even trying just now the website is sllooowww. What's the best number to call in on Wednesday or Thursday morning? We're Executive level, if that makes any difference.

 

[Pamplemousse]

Curious if anyone has been able to make points reservations in the past three days. After I select my points bucket and click "continue" the thing spins until it eventually logs me out due to inactivity. I made five reservations with a rep on Friday which took about 45 minutes, but I have five more and I personally ran out of time. Trying to get ski season nailed down . I'll make the rest Tuesday if I can't get them to go online. I do have a lot of reservations in my account and I remember some hypothesis that this may be an issue.

I was able to book on Tuesday.
I didn’t use the advanced search to select the point bucket first.

 

[BigDawgTUG]

I was able to book, but I have moved over from Chrome to Edge. I seem to get more "Fatal Error" and "Outside Booking Window" error messages on Chrome than I do on Edge (although I still get some of those on Edge as well - just fewer).

 

[Dean]

Curious if anyone has been able to make points reservations in the past three days. After I select my points bucket and click "continue" the thing spins until it eventually logs me out due to inactivity. I made five reservations with a rep on Friday which took about 45 minutes, but I have five more and I personally ran out of time. Trying to get ski season nailed down . I'll make the rest Tuesday if I can't get them to go online. I do have a lot of reservations in my account and I remember some hypothesis that this may be an issue.

Booked 3 4th of July weeks for HHI on Thursday afternoon.