- Jun 29, 2018
- Reaction score
- The First State
- Resorts Owned
Outer Banks Beach Club I (PIC Plus)
Colonies at Williamsburg (PIC Plus)
CWA VIP Gold (718k EY)
National Harbor Resale (689k)
It's not wrong - it's just different. I suspect this is a change that they simply neglected to announce - but that's just speculation on my part - as it's obvious to me that the benefits are now being calculated separately by retail/resale buckets - and no longer based upon the collective points totals in the account.Why though, if it produces the wrong number for certain owners? If they standardized it and it produces the wrong result, then they did it wrong.
Per my previous post - my HKs are down net 1 HK using the same math as what was reported from the FB poster. I see the same thing in other words - I just don't care because my developer bucket enjoys grandfathered unlimited HK credits. If Wyndham were to use two different calculations - one for VIPs and another for non-VIPs - that would be discriminatory. Also, for anyone who upgrades to VIP now - there's no such thing as unlimited HK for developer points any longer. So if Wyndham were to make a change to "round up" for non-VIP owners - and not use the exact same calculation method for a VIP owner - that would likely result in claims that the same rules do not apply to the entire ownership base. The same rules have to apply to all accounts - with VIPs receiving any added HK VIP benefits on top of their base entitlements. As Ron recently said on another thread - it is Wyndham's job to ensure a level playing field for all owners - that all owners are playing by the same rules (paraphrasing).EDIT: For instance, if it's possible to display on the benefits summary the calculated number of housekeeping credits on your VIP account, but on the overall dashboard still correctly show (and implement) unlimited HK, then it's certainly possible to correctly show and implement the correct number of HK on the dashboard for a non-VIP.
The Benefits Summary and the buckets we see - these are likely exposing the actual back office data for our accounts. That's why the Benefits Summary, at present, shows our actual HK entitlements as opposed to merely saying "unlimited" like the Points Summary currently says. These buckets are what "matters" when making transactions from our accounts, as these are the benefits we're actually entitled to. Personally I hope they do not change the Benefits Summary to simply show "unlimited" as I would actually like to continue to see negative bucket values to help me better understand how much benefit I'm actually getting from my VIP ownership - but that's me.
All that said, it will be interesting to see what reaction we receive from Wyndham on this issue. I suspect they are going to come back and say "that's the way it works now" since they are clearly calculating everything separately via the buckets now using a DeveloperHK + ResaleHK = TotalHK approach for HK credits, as opposed to the old TotalAccountPoints / 70k = TotalHK approach. If that is the response we get - we'll then recommend a "round up" threshold approach in the name of preserving the customer experience - and then see what the response is to that requested enhancement.