Help with vidanta and private reserve travel club (merged)

[T-Dot-Traveller]

It makes sense - I think / both parties have resolution in writing .
Vidanta Member Services - as the adjudicator - may need to prove to ICE / PRTC
and the sales person that the contract is terminated .

but I would definitely contact your credit card company before signing ; to make sure
that you will get a full refund of your payment by credit card .

 

[Karen G]

It does appear that you are agreeing to "no refund." I don't think I'd sign such a statement.

 

[Kenny Heejoong Kim]

I am asking them to include a clause indicating that they are giving me full refund by accepting the dispute. I hope they agree to do this. Did anyone go through something similar?

 

[Worldnomad11]

So i purchased private reserve travel collection membership through vidanta for 4500 on the 7th of October. They would not let me see the website so they said i could call them and do a sample booking. I asked very specific questions about using the websites including dates and resort names. I travel a lot and was very specific. The prices they quoted me were hundreds if not thousands of dollars more when i finally got access to the website after a few calls 10 days later on the 17th. I immediately asked for a refund. Filed out the forms but as you all know there is a 5 days rescission period. That's what brought me here.

They offered me $2000 off for a trial membership with even less access. I accepted as the membership is useless to me anyway but is there any way to get my money back in full?? I emailed the Profeco but it's there anything else i should do??

So I am in a very similar situation, just paid $3900 and once I was finally allowed access to the website, I see what a total scam this is! I called them, and they said their website is being updated, so everything isn't available to view right now, and to e-mail them with where I wanted to go. I recorded the conversation. There is still no reply, almost 2 weeks later. I am thinking a class action suit needs to happen against these thieves! They won't even let anyone view the website while there with them. I admit my ignorance in not doing a google search at that time, but that is still no excuse for robbing people. Would there be any interest in anyone joining a lawsuit against Vidanta Private Reserve Travel Collection?

 

[T-Dot-Traveller]

So I am in a very similar situation, just paid $3900 and once I was finally allowed access to the website, I see....

Vidanta Private Reserve Travel Collection?

you need to realize you bought an “ exit package” called Private Reserve Travel Collection - that is a part of ICE - International Cruise & Excursions . What you bought IS NOT Vidanta.

example - you went to a car dealership and bought a Chevy - at the end ,they sold you an under coating package to stop rust - done by the dealership using xx product . you think it all washed away in the first rain . Your complaint would not be with GM . You would need to speak to the dealership .

google - International Cruise and Excursions - it is a legimate company , that works in the travel industry . ICE has many relationships , including a long term one with Vidanta .

Private Reserve Travel Collection / ICE - should be able to book you back into Vidanta .The weeks available will be ones not taken by Vidanta owners using their weeks. Since Vidanta has built (and continues to build) for peak winter season - there is plenty of availability , BUT it most likely won’t be for President’s Week in February .

Whether or not this is worth $ 3900 is unknown to me . Just because a website does not show you everything available - does not mean it is a scam .

I believe PRTC - will be able to book Vidanta & other vacation options for you . Not every week or option that the salesperson described will be available all the time .

Some options may be priced the same as you can get from other open market travel providers that do not require a paid membership .