Elite Night Credit on Vistana Stays

[remowidget]

I had a StarOptions stay at the Westin Resort and Spa Cancun (not Lagunamar), did not have any charges at the resort, zero bill at checkout, but they still charged my credit card $0.01. Nights credited automatically.

Then stayed at Lagunamar on my owner's week, no charges, nights did not credit. Bonvoy number attached and reservation was showing up in my Bonvoy account before and during stay.

I had this happen at Lagunamar once. I contacted Marriott and got it straightened out. I think I had to send them a copy of the bill. There is an occupancy tax now, so no more zero bills. I think it is about $7.50 for a studio.

 

[cubigbird]

UPDATE: My Titanium Annual Choice Benefit issue resolved. Thanks to @controller1 for the Marriott Bonvoy Insider FB page tip. I was able to get more response from them. In the end, Bonvoy “made an exception” and credited my account with the 40k free night, as I originally wanted had everything posted correctly. I was able to furnish proof of activity posting after the closure date such as activity detail and folios documenting dates. Given I had proof to back it up and a trail on everything they made good on it but it required my to dig in my heals. I’m pleased they “chose” to fix this, but had I not had the proof I’m not sure I would have received it.

Bottom line, especially with Vistana timeshare stays, document EVERYTHING. Yes, EVERYTHING. Get screen shots of ALL activity and retain folios until all benefits have posted. Also take screenshots of the reservation in the Bonvoy phone app showing the confirmation number on Marriott’s end.

 

[CPNY]

Here we go, still waiting on night credit from a SO stay last week at SVV which was showing up in the bonvoy app prior to and during the stay. Nights have still not been credited to my bonvoy account. I’m here again at SVV and this stay is also showing up in the app and was booked using an AC. Am I to assume that I will not be getting night credits for the SVV stays?

I’ve stayed in Marriott’s with II AC’s and never had an issue getting night credits.

 

[dioxide45]

Here we go, still waiting on night credit from a SO stay last week at SVV which was showing up in the bonvoy app prior to and during the stay. Nights have still not been credited to my bonvoy account. I’m here again at SVV and this stay is also showing up in the app and was booked using an AC. Am I to assume that I will not be getting night credits for the SVV stays?

I’ve stayed in Marriott’s with II AC’s and never had an issue getting night credits.

Same here. No issue getting credit for our Grande Vista stay where we checked out last Friday, but I never automatically get stays for SVV stays. Wait the required 10 days and submit a missing stay request. If you don't have the folio, you could stop by the front desk and ask them to get you a copy or send it to you again.

 

[CPNY]

Same here. No issue getting credit for our Grande Vista stay where we checked out last Friday, but I never automatically get stays for SVV stays. Wait the required 10 days and submit a missing stay request. If you don't have the folio, you could stop by the front desk and ask them to get you a copy or send it to you again.

I do have the copy of the folio on email, come next Monday emails will be fired off. Extremely annoying. With the new night credits deposited last night plus the three weeks I have booked now I should hit titanium again.

 

[SandyPGravel]

I do have the copy of the folio on email, come next Monday emails will be fired off. Extremely annoying. With the new night credits deposited last night plus the three weeks I have booked now I should hit titanium again.

Marriott never fails to make Vistana owners feel like the unloved child.

 

[CPNY]

Marriott never fails to make Vistana owners feel like the unloved child.

From the top on down to the consumer.

 

[vistana101]

Does anyone know if the new double elite credit promotion works with Vistana/encore stays?

 

[dioxide45]

Does anyone know if the new double elite credit promotion works with Vistana/encore stays?

It liley won't work, though I don't know. Traditionally in the past, Marriott Vacation Club stays never qualified for these types of bonuses. In the past it was bonus points for each stay after second stay or something like that. They never counted. Also Encore package stays NEVER qualified, not even for regular elite night credit.

I will see however, I am registered and have a couple of stays coming up. I will report back, but chances are I won't even get the regular credit and will have to fight them for that.

 

[controller1]

Does anyone know if the new double elite credit promotion works with Vistana/encore stays?

The T&C of the promotion specifically excludes Marriott Vacation Club, Homes & Villas by Marriott, and Vistana.

UPDATE: Actually Vistana is not listed but . . .
The actual exclusion wording is: Homes & Villas by Marriott International, ExecuStay®, Marriott Executive Apartments® and Marriott Vacation Club® owner-occupied weeks are not eligible for bonus points or double Elite Night Credits, and nights spent while redeeming an award are not eligible for bonus points or double Elite Night Credits.

 

[regatta333]

You're correct. It does not apply to night credits. You may earn points on up to three rooms per night. However, you are only able to earn one night credit per night regardless of the number of rooms rented.

We are new Vistana owners and my son's name is also one the deed. I called to Vistana to ask that my Marriott rewards number be linked to my Vistana account, which should happen in a few days. I see that I can only get one credit night per room. Can my son also link his Marriott rewards number to the Vistana account, so that he receives credit for reservations in his name or can you only link one rewards number?

 

[critterchick]

We are new Vistana owners and my son's name is also one the deed. I called to Vistana to ask that my Marriott rewards number be linked to my Vistana account, which should happen in a few days. I see that I can only get one credit night per room. Can my son also link his Marriott rewards number to the Vistana account, so that he receives credit for reservations in his name or can you only link one rewards number?

One of you is the “lead” owner and the default in the Vistana system will be to credit everything to that Bonvoy account. I’m the lead on our ownership and have that automatic Platinum status that comes from being 5*. DH has the Bonvoy Amex and sufficient business travel (usually) that he makes Platinum or Titanium when we put the bookings in his name. But somewhere between Vislana and Marriott there is a disconnect - Vistana will put his Bonvoy number on the reservation but mine always shows up when we check in.

When your son makes a booking in his name, he needs to be sure when he checks in (or at some point before the folio is generated at the end) to have his Bonvoy number and email address on file. Even then he may not get the credit right away, but if the folio doesn’t show his Bonvoy number, then nobody will get credit, at least not without a fight.

 

[jmhpsu93]

The T&C of the promotion specifically excludes Marriott Vacation Club, Homes & Villas by Marriott, and Vistana.

UPDATE: Actually Vistana is not listed but . . .
The actual exclusion wording is: Homes & Villas by Marriott International, ExecuStay®, Marriott Executive Apartments® and Marriott Vacation Club® owner-occupied weeks are not eligible for bonus points or double Elite Night Credits, and nights spent while redeeming an award are not eligible for bonus points or double Elite Night Credits.

This is going to be an interesting ride over the next several months trying to get the extras on this. I have four weeks' worth of nights coming up at MVC on II and DC points - will let everyone know on both forums on what we get. I'm thinking double points, not double nights. The "owner-occupied weeks" thing is the weird caveat and sounds like it is specifically worded to exclude resale weeks, as a lot of people occupy through points, both through Vistana SOs and MVC DC points -and those aren't weeks. Technically we're all owners, but on a II exchange I'm definitely NOT an owner as I don't have rental rights (even though I'm staying at a resort that I actually AM an owner... ).

OMG I miss traveling for work and getting all these extras. LOL

 

[cubigbird]

Do Encore package stays count toward Elite Nights?

 

[dioxide45]

Do Encore package stays count toward Elite Nights?

No. These have never counted on the Marriott Encore packages. The bookings are coded differently, more like a package or third party booking.

 

[Henry M.]

I had to request Elite night credit for a stay at WKORV last December, but my subsequent stays starting January 1 have been credited without me having to do anything. In fact, I just earned Titanium status. They gave me half the nights from earning Platinum last year (25 nights) plus 15 nights for my AmEx, plus I completed a reservation at WKORV-N from January 1 to Feb. 8. I'm still here, but on a follow-on reservation.

Too bad I'm not traveling enough to actually use the benefits.

 

[dioxide45]

I had to request Elite night credit for a stay at WKORV last December, but my subsequent stays starting January 1 have been credited without me having to do anything. In fact, I just earned Titanium status. They gave me half the nights from earning Platinum last year (25 nights) plus 15 nights for my AmEx, plus Double Night bonus for this year's weeks.

Too bad I'm not traveling enough to actually use the benefits.

So that may answer the question that @vistana101 was asking about if timeshare owner stays qualified for double night credit under the current promotion.

 

[frank808]

Have not gotten double nights for stays at MVC. Is it because Westin is not mentioned in T&C that you get double nights credit? Will be interesting as I have a week at WKORVN in March for sons spring break. Will see if I get double night for that weeks stay.

 

[cubigbird]

Double nights promo doesn’t start until Feb 16th and I believe has to be on paid nights booked through Bonvoy. I don’t believe MVC or Vistana stays count for double, unless you are booking them as a rental rate.

 

[dioxide45]

Double nights promo doesn’t start until Feb 16th and I believe has to be on paid nights booked through Bonvoy. I don’t believe MVC or Vistana stays count for double, unless you are booking them as a rental rate.

So then, how did @Henry M. obtain double nights?

 

[liongate88]

I had to request Elite night credit for a stay at WKORV last December, but my subsequent stays starting January 1 have been credited without me having to do anything. In fact, I just earned Titanium status. They gave me half the nights from earning Platinum last year (25 nights) plus 15 nights for my AmEx, plus Double Night bonus for this year's weeks.

Too bad I'm not traveling enough to actually use the benefits.

How did you do it? Did you link your Bonvoy number with the Vistana account? I wish I can have everything without doing anything or have my vistana bookings appear in my Bonvoy app automatically.


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[Henry M.]

My mistake. No double night bonus. I have actually stayed the 38 nights I've been credited. I corrected my post.

My Bonvoy number is linked to my Vistana account. Whenever I make a reservation on Vistana.com it shows up on my Marriott account. I double check the number is in my reservation when I check into the resort and my Bonvoy number is usually there.

in the past, I often had to write to customer service to request night credits, but my January stay showed up without me having to do anything. We'll see if the additional 14 nights from a new reservation that I added show up without further action. I started my stay with a reservation in December, and for that reservation I did need to write to get the credit.

Good thing I did because that got me to 50 nights for Platinum. Even though I'm platinum for life from having stayed enough night in Starwood/Marriott hotels, I believe the 25 night bonus (half the nights needed for last year's earned status) would not have applied with just the for lifetime status. Perhaps someone else can confirm.

 

[dioxide45]

My mistake. No double night bonus. I have actually stayed the 38 nights I've been credited. I corrected my post.

My Bonvoy number is linked to my Vistana account. Whenever I make a reservation on Vistana.com it shows up on my Marriott account. I double check the number is in my reservation when I check into the resort and my Bonvoy number is usually there.

Did you purchase resale or direct?

 

[Henry M.]

My ownership is all through direct purchases.

 

[CPNY]

I called bonvoy yesterday and told the rep I was missing elite nights on a star option stay at SVV from 14 days ago. After a brief hold, I was credited the nights without question.

This summer, I’ve received all elite nights for stays at Marriott vacation clubs via accommodation certificates automatically. It seems vistana stays are not credited even though they all showed up in my bonvoy app. I am still waiting for nights from one more stay (SVV a week ago) and this week at Marriott harbour lake. Both are from AC’s, I expect the Marriott stay to be credited immediately as it has been all year.