I will tell you two big changes with the new owner services people at Vistana: 1) They have no idea what they are doing when it comes to booking reservations over a year out for my deeded weeks; and 2) Locking off a unit into a two bedroom and a one bedroom is a chore they do not seem to know how to accomplish.
From now on I will book my SBP lockoffs as two sides separately and not book the full lockoff. The resort will put the units back together for those who need it.
Clueless people.
This brings me to a question about my new ownership at Westin Ka'anapali because I have two weeks reserved in the full unit, full lockoff, for one date. Am I going to get the studio side of the unit keyed differently? Basically, I am asking if I can add guests added to that studio side. We have no need of the full 2 bedroom lockoff, we just want the one bedroom side.
This owner services guy was talking about this process of locking off units and trying to find new reservations for the same dates. I was lost with what he was saying, thinking, "What??????" Then I realized he is talking Staroptions, most likely.