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Amex Hilton Changes

1Kflyerguy

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Sandy VDH

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You really want to test your codes, know the city codes for Canadian Cities.

YYZ = Toronto. Like that makes any sense how? Vancouver is amoung that very few that make any sense.
 

Eric B

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brp

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Certainly SUX to be going to Sioux City, IA. Go to HEL, instead...

Cheers.
 

GT75

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Has anyone paid 2024 Coylumbridge MFs with either AmEx Asprire or Surpass CCs? I want to know if you received either the 14x/12x Hilton Honors pt credit.
 

GMan82

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My surpass card already converted to aspire on the Amex website and Apple wallet so today I put $250 against my Elara maintenance fee to see if I still qualify for the old $250 credit. I’ll report back if I see something.
Well. Initial charge on Dec 4. It is now Dec 10 and still no credit, but I did get 14x points for the $250 against the Elara MF. I’ll just pay the rest after Jan 1. I also tried for the $50 airline credit by buying a $79 delta flight and refunding it to eCredit. Charge still on my CC but no credit yet. Guess these benefits start in 2024 for me.
 

HuskerATL

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Well. Initial charge on Dec 4. It is now Dec 10 and still no credit, but I did get 14x points for the $250 against the Elara MF. I’ll just pay the rest after Jan 1. I also tried for the $50 airline credit by buying a $79 delta flight and refunding it to eCredit. Charge still on my CC but no credit yet. Guess these benefits start in 2024 for me.
You will get the Delta credit. We did
 

CalGalTraveler

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@Gman. I am still missing credits against charges made at the Elara front desk upon checkout during a recent stay. Received 14x. Now waiting the dreaded "12 weeks" per customer service to follow up on the credit since not posted for 20 days.

Not liking how I need to watch out for all of these credits. This might cause us to downgrade or cancel. However this may be an outcome of the switch from $250 this year to the $200 in that perhaps all need to be manually reviewed and processed.
 

BingoBangoBongo

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@Gman. I am still missing credits against charges made at the Elara front desk upon checkout during a recent stay. Received 14x. Now waiting the dreaded "12 weeks" per customer service to follow up on the credit since not posted for 20 days.

Not liking how I need to watch out for all of these credits. This might cause us to downgrade or cancel. However this may be an outcome of the switch from $250 this year to the $200 in that perhaps all need to be manually reviewed and processed.

I've got and Elara MF Payment made 20 days ago too (did get 14x points) still not credited, so I just paid $250 against one of my other deeds which hopefully will credit so I don't have to follow up with Customer Service. Over the next couple of weeks I need to put together a plan to make sure I get 2x the $200 credit for the first half of 2024 on two separate cards.
 

CalGalTraveler

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On a positive note, Surpass $50 (any Hilton) credit for MF posted after 9 days for Q4.

For the Resort Fee credit: I do not have a hotel trip planned before 12/31 and my TS ownerships don't qualify as resorts. If I call the front desk and prepay a hotel stay at a Hilton mexico resort for incidentals or All Inclusive for an upcoming January visit, do you think that would trigger the $250 credit for this year?
 

brp

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I also tried for the $50 airline credit by buying a $79 delta flight and refunding it to eCredit. Charge still on my CC but no credit yet. Guess these benefits start in 2024 for me.

I did exactly this, It took close to 10 days, but the $50 showed up. And I had the $79.30 as a credit (LAX-LAS, by any chance? :)

Cheers.
 

Zenichiro

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On a positive note, Surpass $50 (any Hilton) credit for MF posted after 9 days for Q4.

For the Resort Fee credit: I do not have a hotel trip planned before 12/31 and my TS ownerships don't qualify as resorts. If I call the front desk and prepay a hotel stay at a Hilton mexico resort for incidentals or All Inclusive for an upcoming January visit, do you think that would trigger the $250 credit for this year?
The prepaid, nonrefundable rate does not qualify for the resort credit. However, if you book a refundable rate, that will post a deposit before the end of the year, then that can count. 
 

GMan82

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I did exactly this, It took close to 10 days, but the $50 showed up. And I had the $79.30 as a credit (LAX-LAS, by any chance? :)

Cheers.
Lol it was actually ATL-BNA. I’ll keep an eye out. They’re probably inundated.
 

Great3

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I did 3 transactions for Southwest for the $250 Airline incidentals (which is for a new Aspire card applied on after Oct. 19th announcement) between Nov. 17th - Nov. 20th, and so far only the Nov. 17th transaction got credited. I am still waiting for the other two, it's over 20 days each now of the other two transactions, so there's something going on with their system, if everybody else is seeing delays also. Thanks for sharing your experiences.

Great3
 

amirh

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On a positive note, Surpass $50 (any Hilton) credit for MF posted after 9 days for Q4.

For the Resort Fee credit: I do not have a hotel trip planned before 12/31 and my TS ownerships don't qualify as resorts. If I call the front desk and prepay a hotel stay at a Hilton mexico resort for incidentals or All Inclusive for an upcoming January visit, do you think that would trigger the $250 credit for this year?
I can confirm incidentals and AI triggered the $250 credit at La Pacifica. But I don’t know if prepaying will do it.
 

CalGalTraveler

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Anyone know what happens if you prepay incidentals and resort fee for a hotel points stay and due to unforeseen circumstances you cannot go or don't spend the entire amount. Are you refunded your prepayment? (Life happens. Want to plan just in case the credit is not issued.)
 

Great3

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Anyone know what happens if you prepay incidentals and resort fee for a hotel points stay and due to unforeseen circumstances you cannot go or don't spend the entire amount. Are you refunded your prepayment? (Life happens. Want to plan just in case the credit is not issued.)

I haven't done prepayment myself since my HGVC MF dues always worked, but I read in flyertalk forums that you can call hotel front desk/manager of the resort after making a booking on Hilton website online and fill out authorization forms to "prepay" a night or $250, or whatever of actual room cost at first, and that will work. As long you as don't "prepay" on the Hilton website, and it's processed by the front desk, you can pay the rest when you checkout. An if you had to book a new reservation dates if the original dates don't work, you can ask the front desk/manager to transfer your prepayment credit to the new reservation. That's how I would attempt it, to pay for actual room rates and not incidentals/resort fees.

Good Luck,
Great3
 

CalGalTraveler

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Thanks @Great3 My challenge is that if I need to cancel, I probably would not return to Mexico for more than a year out so would want a refund. This would be for meals and incidentals on-site since the room is paid with points.

I wonder if anyone had this happen and had to cancel due to unforeseen circumstances.
 
Last edited:

Great3

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Thanks @Great3 My challenge is that if I need to cancel, I probably would not return to Mexico for more than a year out so would want a refund. This would be for meals and incidentals on-site since the room is paid with points.

I wonder if anyone had this happen and had to cancel due to unforeseen circumstances.

Understand, makes sense. Hopefully someone with experience can chime in.

I do think, either way, if you cancel and get a refund, of room rates or incidentals/resort fees, you risk claw-back by AMEX. So maybe rebook as far out a you can, and see if they can transfer the prepayment of incidentals/resort fees to the new points reservation before you cancel the old one, that is, if you have enough points. Then rinse/repeat until you get to a reservation date you actuallly want to use, a year or two later. That's the only thing I can think off, but what a pain/workaround to attempt just to get value out of the resort credits. Not so sure I personally would keep an Aspire card if I had to do that.. Good luck though, whatever you end up deciding to do.

Great3
 

CalGalTraveler

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This is a fluke for this year. I thought I was going to apply my resort credit to a TS we owned, which is how we used it in the past. However we sold the deed before maint fees were issued.

We still get full value out of the $250 air credits and the hotel free nights. In the future we will ensure that we use the Hilton resort credits for incidentals when we stay at resorts or for an extra room night tacked onto a timeshare stay. I didn't realize how difficult it is to use these credits if you don't own a resort TS location. The "resorts" aspect of this may require too many hoops so we may downgrade to Surpass or cancel one or both of the cards.
 

HuskerATL

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This is a fluke for this year. I thought I was going to apply my resort credit to a TS we owned, which is how we used it in the past. However we sold the deed before maint fees were issued.

We still get full value out of the $250 air credits and the hotel free nights. In the future we will ensure that we use the Hilton resort credits for incidentals when we stay at resorts or for an extra room night tacked onto a timeshare stay. I didn't realize how difficult it is to use these credits if you don't own a resort TS location. If this requires too many hoops we will downgrade to Surpass or cancel one or both of the cards.
I guess that you need to buy a resort credit eligible week just to use your resort credits. I will make you a good deal on a Blvd...:)
 

brp

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This is a fluke for this year. I thought I was going to apply my resort credit to a TS we owned, which is how we used it in the past. However we sold the deed before maint fees were issued.

We have eligible resorts with extra MFs :D

Cheers.
 

1Kflyerguy

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Thanks @Great3 My challenge is that if I need to cancel, I probably would not return to Mexico for more than a year out so would want a refund. This would be for meals and incidentals on-site since the room is paid with points.

I wonder if anyone had this happen and had to cancel due to unforeseen circumstances.
I think a possible challenge is that many of the hotels are actually owned and operated by a 3rd parties. Calling the front desk to prepay part of the folio, then possbily later having to cancel. Seems like a real corner case, and there may not be a standard policy for handling this across the various properties..

If you have to go through so much hoop jumping to extract value from a credit card, it might not be the best fit
 
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