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(9/6 - Still can't send a confirmation) The Vistana/Marriott Reservation System is a disaster.

DeniseM said:
I will split it up during half-time. ;)

Dave - try reserving 6/16 Ka'anapali and see if it times out (it doesn't matter if you actually have a week available to reserve or not.)
Click to expand...

GO WARRIORS!
Basketball makes me so nervous (compared to other sports)

I will try - I have a HR resort reservation available.


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DeniseM said:
I will split it up during half-time. ;)

Dave - try reserving 6/16 Ka'anapali and see if it times out (it doesn't matter if you actually have a week available to reserve or not.)
Click to expand...

I am getting Time Out for all reservations right now - including Princeville HomeResort and StarOptions.

I have been in discussions with Marriott Advocacy Dept - while they won’t discuss directly - I get an idea that the online migration is not going well with a Marriott reservation system created decades ago.

I assume a TimeOut is Marriott IT working on the system. IMO


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Folks - please focus on the Villa Finder problems in this thread. Thank you!
 
I retried searches at 9pm PST - 12 months out - still getting Time Out.

And WARRIORS!!!
Curry finally gets his MVP!
 
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Been trying to make a reservation on Vistana for almost two hours now, started right at midnight, and every time all I get is Request Timeout, we’re sorry, it seems we are experiencing a system issue. Please try again. I know this was a problem for a long time a few months ago, but very frustrating it’s still happening! I’m curious if this is a system malfunction, and no one can make a reservation, or is the system just overloaded, and only a few get on to make a reservation? I’ve really gotten where I hate to call with questions, because no one seems to know anything anymore! practically everything I ask about, they tell me they have to go look at their notes, or contact someone else to get the answer, and this is the elite phone number! Things really seem to have gone downhill!
 
I was getting this all day today and thought maybe it was just me. Something is afoot if it is all of a sudden happening again after being ok for weeks.
 
The last time it was around when it was time to book President’s week in Maui at 12 month. Now is time to book Maui at 8 months. Hmmmm. My spidey senses are tingling!!
 
If system load was an issue, I wouldn't expect this time out to happen at all times of the day, just at times of expected heavy load (midnight ET). What is happening right now is like there is some kind of disconnect between the front end and the database resulting in an instant error.
 
A phone Rep just told me that they are aware of the Villa Finder issues and it's due to the system merger. He said it might be fixed next week, but they don't really know. BTW - I think they are outsourcing the phone services now, or maybe these are Marriott folks. No complaints though - pleasant and professional.
 
After trying for 2 hours last night, and again first thing this morning, and still getting the Request Timeout message, I called when the customer service phone line opened. The person I spoke to said she has not been given any information about a problem with the system, or it having a problem, but did say she said she suspects it is due to the system being overloaded with people trying to make reservations at 8 months, because Feb. is such a popular time in Hawaii. She seemed fairly knowledgeable about the reservation system and how it works, which hasn't always been the case with many of the customer service reps I've spoken to over the past few months. Really frustrating the online system was like this months ago, and now it is doing it again!
 
Still getting same Time Out on all searches (HR and SO) for WKORV and WPORV.

I am sure they are aware.


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I'm not sure if it can be trusted but if it can I'm seeing some patterns on the WKORVN Availability Calendar that I don't think I have never seen before. November through February almost every week is showing no availability on Saturdays but full availability every other day of the week. I know Saturdays are the popular arrival/departure day but in the past the unavailability has also been spread across the rest of the week.
 
EnglishmanAbroad said:
I'm not sure if it can be trusted but if it can I'm seeing some patterns on the WKORVN Availability Calendar that I don't think I have never seen before. November through February almost every week is showing no availability on Saturdays but full availability every other day of the week. I know Saturdays are the popular arrival/departure day but in the past the unavailability has also been spread across the rest of the week.
Click to expand...
I agree I’ve seen this for the last month. There is availability Sunday thru Friday but every Saturday is not available. I’ve never seen anything like this.
 
Seems like blaming the server and infrastructure is a common theme from companies that don’t want to accept blame these days. I would be very surprised if their systems cannot handle the relatively minor number of concurrent connections at midnight or any other time.


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Vistana has 250,000 owners. How could the number of people who log in at the same time be the problem?
 
FWIW - I am seeing June 2023 WKORV 1Bd OFD on the villa finder.
Also, May 2023 is available.


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Last edited:
I was able to book Lagunamar for next Feb. yesterday with no problems. I had forgotten what day it was and booked in the late am. No problems at the 8 month mark.
 
Not working for me:

RESERVATION
DETAILS
Arrival date: Saturday, June 17, 2023

Departure date: Saturday, June 24, 2023, 7 nights

Check-in: 4 p.m.

Check-out: 10 a.m.

Villa Type: 2 Bedroom Villa Plantation, Gold Plus

Maximum Occupancy: 8

Result ID: 473BB6




Sorry, we are experiencing technical difficulties. Please try again later.
 
rickandcindy23 said:
Not working for me:

RESERVATION
DETAILS
Arrival date: Saturday, June 17, 2023

Departure date: Saturday, June 24, 2023, 7 nights

Check-in: 4 p.m.

Check-out: 10 a.m.

Villa Type: 2 Bedroom Villa Plantation, Gold Plus

Maximum Occupancy: 8

Result ID: 473BB6




Sorry, we are experiencing technical difficulties. Please try again later.
Click to expand...
I'm getting that same response for Harborside where I own many units. It's so unfair since if I can't book online, the best I can do is call at 9AM ET and hope there is still inventory for popular weeks.
 
pathways25 said:
I'm getting that same response for Harborside where I own many units. It's so unfair since if I can't book online, the best I can do is call at 9AM ET and hope there is still inventory for popular weeks.
Click to expand...

"so unfair"? Try having that experience from the west coast, where we would need to call at 6am. Or from Hawaii at 3am...
 
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