(9/6 - Still can't send a confirmation) The Vistana/Marriott Reservation System is a disaster.

[Tucsonadventurer]

Furious if you were a Maui owner but couldn't reserve at 8 months? As an owner the way I see it is there is plenty of availability for owners right up to 8 months and 1 day (for IV and OV but obviously not always OF due to the low number of units) but once the calendar hits 8 months then all the inventory is gone in minutes. For example at the moment there's lots of availability for 1/13/2023 but nothing for 1/6/2023.

If I were an owner and couldn't reserve at 12 mos I would not be happy. There does seem to be a lot of posts reflecting that. Sorry I was unclear

 

[dioxide45]

I know it's just semantics, but when I hear Marriott timeshare reservations called "Bonvoy" reservations, that's like calling Vistana timeshare reservations "Starpoint" Reservations.

Well, technically Starpoints don't even exist anymore. Did Starwood Hotels ever send out a confiration from their system when you made a reservation on Vistana.com?

When you go to Marriott.com, everything is branded Marriott Bonvoy. I think though that the folks at Vistana Owner Services simply don't have access to send out confirmations with the 8 digit Marriott/Bonvoy confirmation but they can see the 8-digit number. It seems much easier to just have them give you that and then self serve from there.

 

[EnglishmanAbroad]

If I were an owner and couldn't reserve at 12 mos I would not be happy. There does seem to be a lot of posts reflecting that. Sorry I was unclear

My understanding was that all the problems at 12 months were related to whatever the system issues were a couple of months ago. That seems to have been 'fixed' now.

 

[daviator]

So I called today to change the name on a reservation at WKORV (I rented my studio side July reservation, hurray!)

I got through to a human immediately, to my great surprise, and they accomplished the change. I then received two new confirmation emails, one from "Westin Vacation Club Reservations" (with the 8-digit confirmation number) and one from Vistana Signature Experiences, with the six-digit confirmation.

I also went onto Marriott.com and changed the name on the the reservation there, for good measure, as I wasn't sure the change was going to flow through and populate everywhere it should.

In the past, Vistana would request the email address for the new guest, and they'd receive a new confirmation directly, but this time they didn't want the guest's email address, which I thought was odd. Also, the confirmation from Westin Vacation Club shows the new guest name, but shows my Bonvoy number (last digits only) and status, which is kind of stupid but I guess there's nothing bad somebody can do with only a portion of my Bonvoy number.

Also, the reservation still says that there will be a $20/day charge for parking, which I believe is not true for owner reservations, regardless who is staying there. It's annoying that they put that in the confirmation. I told my renter that they shouldn't be charged for self parking and that if the resort tried to charge them, they should call me and I'd try to help sort it out.

Those of you who are more experienced at renting your owned units: have I done everything I need to do, and do I understand correctly on the parking? Do I need to call the resort a couple of days before check-in to verify that everything is ok, or can I depend on MVC/Vistana to get it right?

 

[DeniseM]

In the past, Vistana would request the email address for the new guest, and they'd receive a new confirmation directly, but this time they didn't want the guest's email address, which I thought was odd.

• To my knowledge, Vistana never did this. To send a confirmation directly to your guest, you had to send it yourself from your Vistana Acct.

• Please be aware that the front desk is still having problems accessing name changes in the reservation system, even if you give them the Marriott number, so if your guest calls them, they may be told they don't have a reservation.

• They won't be charged for self-parking, Marriott puts that on all confirmations.

 

[daviator]

• To my knowledge, Vistana never did this. To send a confirmation directly to your guest, you had to send it yourself from your Vistana Acct.

Maybe I am misremembering, it's been years since I did a rental.

• Please be aware that the front desk is still having problems accessing name changes in the reservation system, even if you give them the Marriott number, so if your guest calls them, they may be told they don't have a reservation.

So are people having trouble at check-in? That's my nightmare, getting a call from a furious renter who has arrived at the resort in Maui and is being told they don't have a reservation. I guess I will try to call a couple of days ahead and make sure they have the name correctly.

• They won't be charged for self-parking, Marriott puts that on all confirmations.

That's what I thought, but it's just another example of this merger taking the user experience backwards instead of forward. At the least, they should change their email to add a line that self-parking is free on owner stays, or something like that.

At least all these things give me something to eat up time complaining about at my next owner update...

 

[CalGalTraveler]

I made a reservation at 12:01 AM ET and it worked! Also showed up in our Bonvoy account. AFAIK all in order.

I am thankful your campaign worked and got the attention of MVC management and IT to fix. I was dreading the spinning circles for 96 minutes...

Congrats. Let's hope we don't experience this again.

 

[dsmrp]

Two nights ago I could only find 2 bdrm Maui Nanea units in mid-late January (@8 mos). Last night could only see WKORVN studios which are what I wanted. (well would have preferred 1 bdrm, but beggars can't be choosers...)
Availability is really hit or miss, not like it was a few years ago....changing times.

 

[CalGalTraveler]

Perhaps some people are still getting stuck. When I went in, I saw availability for the prior week. I decided against it because I wanted the midnight time stamp.

Also wondering if it makes a difference between Friday, Sat or Sunday check-in. Since the 12 month OF units are pretty much booked up all the time at midnight, I wonder if there are certain units that are on a Friday schedule vs. Sat or Sunday schedule and if you have great chances of a better unit on one of those days.

 

[DavidnRobin]

Perhaps some people are still getting stuck. When I went in, I saw availability for the prior week. I decided against it because I wanted the midnight time stamp.

Also wondering if it makes a difference between Friday, Sat or Sunday check-in. Since the 12 month OF units are pretty much booked up all the time at midnight, I wonder if there are certain units that are on a Friday schedule vs. Sat or Sunday schedule and if you have great chances of a better unit on one of those days.

WKORV OF does not have a Friday checkin.


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[CalGalTraveler]

So WKORV only Sat, Sun? I booked WKORVN OF.

 

[DavidnRobin]

So WKORV only Sat, Sun? I booked WKORVN OF.

Correct - WKORV OF doesn’t have a Friday checkin (during HomeResort period of 8-12 months out)

Probably due to limit of WKORV OF villas (36 per week) compared to WKORVN


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[TravelTime]

A few weeks ago, neither Vistana not MVC was working for me. I have not tried Vistana since then but MVC has been working for me since at least a week ago. I just checked for MOC both phases at 12 months and I saw every unit type including 2BR available. It seems like MVC has fixed the problems on their side and the problem did not last long.

 

[dioxide45]

Getting this fun thing again! It pops up right away when searching WKV.

 

[Carolyn]

Getting this fun thing again! It pops up right away when searching WKV.
View attachment 58108

Me too!! Last night AND this morning!

 

[byeloe]

Is anyone able to complete a search on the villa finder?

 

[grgs]

Is anyone able to complete a search on the villa finder?

No, it seems to be having issues again.

 

[dioxide45]

Is anyone able to complete a search on the villa finder?

I can search SVV without the timeout, but everything else seems to fail.

 

[DeniseM]

It has been timing out for me for close to 24 hours.

When I called this morning, I got right through, but I think the call was outsourced to an off-shore phone service. I don't think I've seen that before with Vistana, but maybe Marriott does that?

 

[VacationForever]

I am getting the same request timeout as posted by dioxide on post #239.

 

[HankW]

I am getting the same request timeout as posted by dioxide on post #239.

Same here, two days going. Different browsers, different times, no differences. I do not see any messages on the site about maintenance or issues. What is going on?

 

[gln60]

Owners.....We Have a Problem!

 

[rickandcindy23]

Owners.....We Have a Problem!

I always, always have a problem with the Vistana crap website. Always and forever, never worked for me.

 

[DavidnRobin]

DISTRACTION !!!

start another thread
Back on topic -this is about the online reservation system

I had no issue reserving (HomeResort) for WPORV


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[DeniseM]

I will split it up during half-time.

Dave - try reserving 6/16 Ka'anapali and see if it times out (it doesn't matter if you actually have a week available to reserve or not.)