-
TUG started 32 years ago in October 1993 as a group of regular Timeshare owners just like you!
Read about our 32nd anniversary: Happy 32nd Birthday TUG! -
TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!
All subscribers auto-entered to win all free TUG membership giveaways!
Visit TUG on Youtube! -
TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!
Read more here: TUG saves owners more than $24 Million dollars -
Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
-
Now through the end of the year you can join or renew your TUG membership at the lowest price ever offered! Learn More!
-
Sign up to get the TUG Newsletter for free!
Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners! -
Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!
All T-shirt options here!
[ 2023 ] Sunset World Resorts (Ultimate Loyalty Program) - FRAUD
- Thread starter Moonster
- Start date
You can try. What do you have to lose attempting that since you're over the five days?
My wife and I just signed the Ultimate Loyalty Program yesterday Dec 16, but after coming across this forum and hearing about unpleasant experiences, I'm now thinking of sending a notice of cancellation.
I will be staying at the property until tomorrow Dec 18 and moving to another resort. I have already sent an email a while ago to this email csc@sunset.com.mx just to document my attempt to cancel the contract. I have also sent a whatsapp message to the agent/representative but he just replied to me that my request will be handled by a separate team.
I can't serve the cancellation letter in person while I'm here at the propeety, because I'm unable to genetate a printout my physical letter.
This is causing some unnecessary stress to me and my wife. We're supposed to be enjoying our staycation but just the idea that we were scammed and potentially won't be able to get our money back is ruining the fun.
Appreciate any insights please.
Thank you.
I will be staying at the property until tomorrow Dec 18 and moving to another resort. I have already sent an email a while ago to this email csc@sunset.com.mx just to document my attempt to cancel the contract. I have also sent a whatsapp message to the agent/representative but he just replied to me that my request will be handled by a separate team.
I can't serve the cancellation letter in person while I'm here at the propeety, because I'm unable to genetate a printout my physical letter.
This is causing some unnecessary stress to me and my wife. We're supposed to be enjoying our staycation but just the idea that we were scammed and potentially won't be able to get our money back is ruining the fun.
Appreciate any insights please.
Thank you.
TheTimeTraveler
TUG Member
Use REGISTERED MAIL and get your letter Postmarked right away (it must be Postmarked within 5 days of purchase). Retain a copy of the paperwork for your own records.
Keep the letter simple and write it by hand: "After careful consideration we have decided to exercise our right to rescind our purchase contract # ________ executed on December ____, 2025. Please issue me a full refund immediately. Thank you".
Any buyer who signed the purchase agreement needs to sign the rescission paperwork (i.e. you and your wife).
Done!
.
Thank you so much!
I did make a handwritten letter today and brought it to the local sales office here on Sunset. They received the letter and it looks like the possibility of refund is very positive today.
Greatly appreciate your advise!
I did make a handwritten letter today and brought it to the local sales office here on Sunset. They received the letter and it looks like the possibility of refund is very positive today.
Greatly appreciate your advise!
TheTimeTraveler
TUG Member
You have a lot of confidence in the sales office! Hopefully they won't throw it into their circular file in the wastebasket. Sales is notorious for delaying folks for beyond five days and then they don't have to worry about any rescissions because the time will have elapsed.
You should write another letter (send it REGISTERED Mail) and have it Postmarked. That is an official rescission that they MUST recognize it by law (the Postmarked receipt).
Best of luck!
.
Update:
I got my funds back into my credit card yesterday! I went to the sales office at the resort, gave the letter ( they're not happy of course) and after a couple of hours I got my funds back. Checked out on the same day. Success!
I got my funds back into my credit card yesterday! I went to the sales office at the resort, gave the letter ( they're not happy of course) and after a couple of hours I got my funds back. Checked out on the same day. Success!
Did they give you a actual termination letter?
TIMESHARE_NIGHTMARE
Guest
Sunset World Group - Check your contract, the Membership Verification form which is part of the contract. Read the last paragraph which starts with "We acknowledge and declare". Then put in the browser words to the effect Mexican law against preventing consumer from accusing company of fraud in contract. We both need the right legal firm to litigate our case for compensory, moral and punitive damages.Hi! I’ve been searching on how to cancel contract of what they claimed to be “ club membership” in Mexico, I guess they call it that nowadays instead of timeshare. I have purchased membership last March 13,2023 unfortunately I am past the rescission period. Do you by chance have any idea how to deal with it? I have been reading threads here but most that I see are within the 5 days period when they cancelled, so I guess you both @Moonster & @Rpvc have better chance of cancelling the contract. The solution that I only know of at this moment was to just stop paying. I am not sure how it will turn out if I stop but I have been considering that. The monthly payment hasn’t started yet but of course I have already paid a hige amount of down payment from my CC. I still tried to send the company a mail to cancel contract,thru the address written in the contract which was in Florida, last March 23. I think that office is tied up with them. Then tried to contact the company itself yesterday, but unfortunately I was told I can’t cancel it and it’s already in term. I was trying to make settlement but the person I have spoken with would want me to speak again with their representative who I believe would just offer to lower the amount but not to cancel the contract so I declined to speak with them. So the phone call needed up threatening me that this will be legal case and that they will embark all my properties which I don’t really have 
Eight visits to Profeco and number 9 in February, 2026. This time their legal representative has to show up in person or face a fine. The other times the legal representative appeared via phone or missed meetings because Profeco failed to contact them. The fraud was obvious as evidence presented to Profeco made this indisputable and a clause in part of the contract papers automatically cancels the contract do to it being illegal to restrict a consumer's right to accuse company of fraud. Sunset World Group is a multi- million dollar company with deep pockets to fight off consumer disputes. This time they thought they found their perfect mark, an elderly US citizen and his Mexican wife, but it turns out the elderly man has them on the defense. It was agreed to cancel the contract, but not to make the plaintiffs whole again. Litigation will be necessary for compensatory, moral, and punitive damages (a sum of great magnitude). Finding the best and most honest lawyer/law firm is the only problem to litigate the case as to make the plaintiffs whole again will require not only the return of the investment, but according to the contract an equal amount as a penalty if they are in default. Then there are the moral and punitive damages as a result of illness from the stress (evidence made available to Profeco). I have prepared a letter to send to prospective law firms, but finding the right one to litigate our case will be the most difficult part of this nightmare. Can anyone help us in this matter?
TIMESHARE_NIGHTMARE
Guest
Have you settled your timeshare dispute? Is this dispute with Sunset World Group or Sunset World Resorts or a timeshare company that sold timeshares for their hotels? The reason I am asking is because there is a clause in the Verification form that most people do not realize is likely against Mexican law to include. Plus, a suit in the future against Subset World Group or Resorts might effect other people who were victims of their shenanigans. Respond if this relates to you.Hi! I’ve been searching on how to cancel contract of what they claimed to be “ club membership” in Mexico, I guess they call it that nowadays instead of timeshare. I have purchased membership last March 13,2023 unfortunately I am past the rescission period. Do you by chance have any idea how to deal with it? I have been reading threads here but most that I see are within the 5 days period when they cancelled, so I guess you both @Moonster & @Rpvc have better chance of cancelling the contract. The solution that I only know of at this moment was to just stop paying. I am not sure how it will turn out if I stop but I have been considering that. The monthly payment hasn’t started yet but of course I have already paid a hige amount of down payment from my CC. I still tried to send the company a mail to cancel contract,thru the address written in the contract which was in Florida, last March 23. I think that office is tied up with them. Then tried to contact the company itself yesterday, but unfortunately I was told I can’t cancel it and it’s already in term. I was trying to make settlement but the person I have spoken with would want me to speak again with their representative who I believe would just offer to lower the amount but not to cancel the contract so I declined to speak with them. So the phone call needed up threatening me that this will be legal case and that they will embark all my properties which I don’t really have
Michael
TIMESHARE_NIGHTMARE
Guest
We have had eight meetings with Profeco presenting evidence of fraud, physical harm, illegal clause in contract auxiliary documents, slander by the legal representative, and much more including there might be a ten year or less windows to file a complaint in civil court against Sunset World Group, the Mexican family company that operates Sunset World Resorts and Vacations. We might have found a law firm to file a very unusual case that will attempt to get a judgements in the millions to setup a fund to make victims whole again as they were before having filed a dispute. Did you ever find a law firm to file your case for punitive damages?
TIMESHARE_NIGHTMARE
Guest
We have had eight meetings with Profeco presenting evidence of fraud, physical harm, illegal clause in contract auxiliary documents, slander by the legal representative, and much more including there might be a ten year or less windows to file a complaint in civil court against Sunset World Group, the Mexican family company that operates Sunset World Resorts and Vacations. We might have found a law firm to file a very unusual case that will attempt to get a judgements in the millions to setup a fund to make victims whole again as they were before having filed a dispute. Did you ever find a law firm to file your case for punitive damages?
TIMESHARE_NIGHTMARE
Guest
There is a clause in their Verification form that also covers the contract that forbids you to use the word fraud against them. This is illegal according to Mexican law and makes the contract unenforceable and invalid.
TIMESHARE_NIGHTMARE
Guest
[Sunset World link removed at request of poster]
We have had eight meetings with Profeco presenting evidence of fraud, physical harm, illegal clause in contract auxiliary documents, slander by the legal representative, and much more including there might be a ten year or less windows to file a complaint in civil court against Sunset World Group, the Mexican family company that operates Sunset World Resorts and Vacations. We might have found a law firm to file a very unusual case that will attempt to get a judgement in the millions to set up a fund to make victims whole again as they were before having filed a dispute. Did you ever find a law firm to file your case for punitive damages?
We have had eight meetings with Profeco presenting evidence of fraud, physical harm, illegal clause in contract auxiliary documents, slander by the legal representative, and much more including there might be a ten year or less windows to file a complaint in civil court against Sunset World Group, the Mexican family company that operates Sunset World Resorts and Vacations. We might have found a law firm to file a very unusual case that will attempt to get a judgement in the millions to set up a fund to make victims whole again as they were before having filed a dispute. Did you ever find a law firm to file your case for punitive damages?
TIMESHARE_NIGHTMARE
Guest
If everyone files a report with Profeco that has a claim against Sunset World, things would be easier for those who become victims in the future. My research has found only four complaints.
TIMESHARE_NIGHTMARE
Guest
I have attended ten meetings with Profeco over a two year period. At the age of 82, I still have some fight left in me. During the two years, I have discovered so much including the basics of fraud (lie, intent to deceive, and thereby fraud). But the problem people face is Profeco can only do so much. This company is estimated to have revenues well over 500 million a year. So complainants are like flies on an elephant's back. But there might be ways to get bad actors in the timeshare industry to pay a price. The statue of limitations for complainants is a factor and under what circumstances it can be extended to ten years. A class action lawsuit by victims over this period for moral damages and punitive damages would be the only way to make this company think twice about the different games used to deceive the consumer, and I am sure there are several. The games used to dupe my wife and I became obvious after two years of investigation. Some complainants and lawyers might miss them, clauses not in the Adhesion Contract, but in accompanying papers one might have signed that made the entire contract void or illegal. One such clause basically says the consumer cannot claim fraud. If people who have a complaint against Sunset World Group, Resorts, Promotora Cancun Share, or any other that induced them to buy a timeshare, please reply to this notice. I want to start gathering a list of claimants who have bonafide claims against this company or who settled, but suffered emotionally or financially receiving less than they had hoped for in the last ten years from the time the contract was signed. By the way as a result of a recent change in the law, one might file for a change in jurisdiction as to where a claim may be filed in Mexico. It need not necessarily be filed in Cancun where this company obviously would have an advantage. Do not listen to these respondents who blame you for becoming a victim of a predator. From mistakes, one learns. It takes courage and wherewithal to stand up to a multi-million dollar predator. Let us see if we can do it together.
TIMESHARE_NIGHTMARE
Guest
TIMESHARE_NIGHTMARE
Guest
TIMESHARE_NIGHTMARE
Guest
Did you use any of the incentives given to you? If not, do not use them. Do not pay anything more. Have any payments been made with a credit card? During my time disputing the timeshare contract with Profeco, they charged my credit card a maintenance fee and I disputed it, it was credited back. I cancelled the credit card claiming fraud (evidence of such had been submitted to Profeco), and received a new credit card. Read the following:
I am not able to say yes or no yet whether you can get back your initial investment. We got them to cancel our contract, but now I am going after a return of our investment plus moral damages (look up Mexico moral damages). Profeco is one step, but it might just lead to the final step of a Mexican court. I will be working with a top notch lawyer in the US to find a Band 1 law firm in Mexico if the case proceeds to court where not just moral damages can be sued for, but also punitive and legal fees. Plus keep in mind according to the Adhesion Contract under penalties, if they are proven at fault for the canceling of the contract (lies, intent to deceive, and thereby fraud), they have to return your investment possibly with interest plus an equal amount. Read the following and respond accordingly:
I have attended ten meetings with Profeco over a two year period. At the age of 82, I still have some fight left in me. During the two years, I have discovered so much including the basics of fraud (lie, intent to deceive, and thereby fraud). But the problem people face is Profeco can only do so much. This company is estimated to have revenues well over 500 million a year. So complainants are like flies on an elephant's back. But there might be ways to get bad actors in the timeshare industry to pay a price. The statue of limitations for complainants is a factor and under what circumstances it can be extended to ten years. A class action lawsuit by victims over this period for moral damages, punitive damages, and legal fees would be the only way to make this company think twice about the different games used to deceive the consumer, and I am sure there are several. The games used to dupe my wife and I became obvious after two years of investigation. Some complainants and lawyers might miss them, clauses not in the Adhesion Contract, but in accompanying papers one might have signed that made the entire contract void or illegal. One such clause basically says the consumer cannot claim fraud. If people who have a complaint against Sunset World Group, Resorts, Promotora Cancun Share, or any other that induced them to buy a timeshare, please reply to this notice. I want to start gathering a list of claimants who have bonafide claims against this company or who settled, but suffered emotionally or financially receiving less than they had hoped for in the last ten years from the time the contract was signed. By the way as a result of a recent change in the law, one might file for a change in jurisdiction as to where a claim may be filed in Mexico. It need not necessarily be filed in Cancun where this company obviously would have an advantage. Do not listen to those respondents who blame you for becoming a victim of a predator. From mistakes, one learns. It takes courage and wherewithal to stand up to a multi-million dollar predator. Let us see if we can do it together.
TIMESHARE_NIGHTMARE
Guest
I am not able to say yes or no yet whether one can get back their initial investment. We got them to cancel our contract, but now I am going after a return of our investment plus moral damages (look up Mexico moral damages). Profeco is one step, but it might just lead to the final step, a Mexican court. I will be working with a top notch lawyer in the US to find a Band 1 law firm in Mexico if the case proceeds to court where not just moral damages can be sued for, but also punitive and legal fees. Plus keep in mind according to the Adhesion Contract under penalties, if they are proven at fault for the canceling of the contract (lies, intent to deceive, and thereby fraud), they have to return your investment possibly with interest plus an equal amount. Read the following and respond accordingly:
I have attended ten meetings with Profeco over a two year period. At the age of 82, I still have some fight left in me. During the two years, I have discovered so much including the basics of fraud (lie, intent to deceive, and thereby fraud). But the problem people face is Profeco can only do so much. This company sunset World Group is estimated to have revenues well over 500 million a year. So complainants are like flies on an elephant's back. But there might be ways to get bad actors in the timeshare industry to pay a price. The statue of limitations for complainants is a factor and under what circumstances it can be extended to ten years. A class action lawsuit by victims over this period for moral damages, punitive damages, and legal fees would be the only way to make this company think twice about the different games used to deceive the consumer, and I am sure there are several. The games used to dupe my wife and I became obvious after two years of investigation. Some complainants and lawyers might miss them, clauses not in the Adhesion Contract, but in accompanying papers one might have signed that made the entire contract void or illegal. One such clause basically says the consumer cannot claim fraud. If people who have a complaint against Sunset World Group, Resorts, Promotora Cancun Share, or any other that induced them to buy a timeshare, please reply to this notice. I want to start gathering a list of claimants who have bonafide claims against this company or who settled, but suffered emotionally or financially receiving less than they had hoped for in the last ten years from the time the contract was signed. By the way as a result of a recent change in the law, one might file for a change in jurisdiction as to where a claim may be filed in Mexico. It need not necessarily be filed in Cancun where this company obviously would have an advantage. Do not listen to those respondents who blame you for becoming a victim of a predator. From mistakes, one learns. It takes courage and wherewithal to stand up to a multi-million dollar predator. Let us see if we can do it together.
I have attended ten meetings with Profeco over a two year period. At the age of 82, I still have some fight left in me. During the two years, I have discovered so much including the basics of fraud (lie, intent to deceive, and thereby fraud). But the problem people face is Profeco can only do so much. This company sunset World Group is estimated to have revenues well over 500 million a year. So complainants are like flies on an elephant's back. But there might be ways to get bad actors in the timeshare industry to pay a price. The statue of limitations for complainants is a factor and under what circumstances it can be extended to ten years. A class action lawsuit by victims over this period for moral damages, punitive damages, and legal fees would be the only way to make this company think twice about the different games used to deceive the consumer, and I am sure there are several. The games used to dupe my wife and I became obvious after two years of investigation. Some complainants and lawyers might miss them, clauses not in the Adhesion Contract, but in accompanying papers one might have signed that made the entire contract void or illegal. One such clause basically says the consumer cannot claim fraud. If people who have a complaint against Sunset World Group, Resorts, Promotora Cancun Share, or any other that induced them to buy a timeshare, please reply to this notice. I want to start gathering a list of claimants who have bonafide claims against this company or who settled, but suffered emotionally or financially receiving less than they had hoped for in the last ten years from the time the contract was signed. By the way as a result of a recent change in the law, one might file for a change in jurisdiction as to where a claim may be filed in Mexico. It need not necessarily be filed in Cancun where this company obviously would have an advantage. Do not listen to those respondents who blame you for becoming a victim of a predator. From mistakes, one learns. It takes courage and wherewithal to stand up to a multi-million dollar predator. Let us see if we can do it together.