[ 2023 ] Sunset World Resorts (Ultimate Loyalty Program) - FRAUD

[Tcm]

Hi! I’ve been searching on how to cancel contract of what they claimed to be “ club membership” in Mexico, I guess they call it that nowadays instead of timeshare. I have purchased membership last March 13,2023 unfortunately I am past the rescission period. Do you by chance have any idea how to deal with it? I have been reading threads here but most that I see are within the 5 days period when they cancelled, so I guess you both @Moonster & @Rpvc have better chance of cancelling the contract. The solution that I only know of at this moment was to just stop paying. I am not sure how it will turn out if I stop but I have been considering that. The monthly payment hasn’t started yet but of course I have already paid a hige amount of down payment from my CC. I still tried to send the company a mail to cancel contract,thru the address written in the contract which was in Florida, last March 23. I think that office is tied up with them. Then tried to contact the company itself yesterday, but unfortunately I was told I can’t cancel it and it’s already in term. I was trying to make settlement but the person I have spoken with would want me to speak again with their representative who I believe would just offer to lower the amount but not to cancel the contract so I declined to speak with them. So the phone call needed up threatening me that this will be legal case and that they will embark all my properties which I don’t really have ‍

Hi we have the sane situation.Were you able to get out from it?

 

[Tcm]

So i just got an email from sunset:

"Just to inform you that the banking dispute filed by the still partner has been rejected since it is not applicable. Likewise, you are informed that, since an agreement has not been reached, everything related to the legal collection ofbthis contract will be handled by one of the collection agencies that will be assigned for the formal recovery of the signed promissory notes."

Should I be worried? I haven't heard from my credit card company yet..

Hi were you able to get out from it?

 

[rpennisi]

Hi we have the sane situation.Were you able to get out from it?

Mishi hasn't been back on TUG since April 2023.

 

[kreeket]

Hi were you able to get out from it?

It seems like. Credit card reversed the payment. I also brought it up to Profeco

 

[edgn]

Absolutely right. I called the credit card company the same day I cancelled to provide initial info. Now I'm collecting all necessary documents, informations like digital time stamps, courier tracking details, necessary mexican laws to support. I will provide an update here once available. Thanks to what i have read in this thread. I learned a lot on what is the right process.

Update. I disputed it to the credit card company and they reverse the transaction. This avoids the interest if I will not pay the cc. I disputed once the resort finalized my cancellation, but they were asking 2-3 more weeks before they reverse the payment. After I disputed, the resort reversed the transaction after 2 days. Now i need to call the credit card to withdraw the dispute.