[ 2023 ] Sunset World Resorts (Ultimate Loyalty Program) - FRAUD

[Moonster]

I forgot to mention, when I spoke to the representative earlier if I was to cancel how do I do that. He told me that I can’t because it’s a “resale” and that I’ll have to talk to the legal team.

I would just bluntly tell him that they'll be refunding your money or AMEX will be refunding it for them on their behalf and since you have provided your notice within the cooling off period and fulfilled your legal obligation under the Federal Consumer Protection Law, that you're not interested in jumping through hoops or playing their games because you're not the average mush brain dullard they're used to cheating.

 

[Ncf]

I would just bluntly tell him that they'll be refunding your money or AMEX will be refunding it for them on their behalf and since you have provided your notice within the cooling off period and fulfilled your legal obligation under the Federal Consumer Protection Law, that you're not interested in jumping through hoops or playing their games because you're not the average mush brain dullard they're used to cheating.

I’m finishing up the letter now. Would you mind if I send it over to you? And see if I need to add anymore to it? Thanks again, I really appreciate your help

 

[Moonster]

I’m finishing up the letter now. Would you mind if I send it over to you? And see if I need to add anymore to it? Thanks again, I really appreciate your help

Yeah send me a PM and we can exchange emails.

 

[TheTimeTraveler]

I’m finishing up the letter now. Would you mind if I send it over to you? And see if I need to add anymore to it? Thanks again, I really appreciate your help

You can send it via email but if want "official documentation" then I strongly advise you to also mail a copy via REGISTERED MAIL.... The Postmark makes it official in the eyes of the Government and will hold up should you need to go to Court for any reason.

Be sure to get that Postmark sometime before Tuesday October 8th. Remember, it is the actual date of the Postmark that counts and not when they actually receive it.

By the way, it doesn't matter if it's Postmarked in Mexico or the USA. Just send it via REGISTERED MAIL and be timely on the Postmark. Protect your assets and don't take any shortcuts. It's your money and you worked hard for it!

Welcome to TUG and best of luck!










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[Ncf]

You can send it via email but if want "official documentation" then I strongly advise you to also mail a copy via REGISTERED MAIL.... The Postmark makes it official in the eyes of the Government and will hold up should you need to go to Court for any reason.

Be sure to get that Postmark sometime before Tuesday October 8th. Remember, it is the actual date of the Postmark that counts and not when they actually receive it.

By the way, it doesn't matter if it's Postmarked in Mexico or the USA. Just send it via REGISTERED MAIL and be timely on the Postmark. Protect your assets and don't take any shortcuts. It's your money and you worked hard for it!

Welcome to TUG and best of luck!










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I’m still in Mexico till Tuesday Oct 8. I sent them an email the same day I signed the contract. And I spoke to someone today to confirm they got my email with the letter attached and they said they did receive it and would get my refund in 15 days. I also already put in a claim with AMEX and uploaded all documents. I canceled all additional benefits/incentives and asked to be moved back to our old room which we are waiting for now

 

[WorldT]

I’m finishing up the letter now. Would you mind if I send it over to you? And see if I need to add anymore to it? Thanks again, I really appreciate your help

The contract should have the methods of cancellation. Write the same letter, make copies. Sign and date and make sure everyone of the contract signs it. Include the contract number, when it was signed, where it was signed. Drop off a copy since you still there, get one to the post office and get a receipt. Email them if there was an email in the contract cancellation section. Once that is done, give them two to three weeks and if the money is not refunded, open a contest with your credit card and provide them a copy of the cancellation criteria and evidence you cancelled within the correct time frame.

As stated earlier, no need to argue with anyone, meet with anyone from "legal" department or anything that would jeopardize your right to a refund. You don't even need for them to take the dropped off copy from you. Just walk in, tell the receptionist you have a cancellation to drop off and walk out.

 

[TheTimeTraveler]

I’m still in Mexico till Tuesday Oct 8. I sent them an email the same day I signed the contract. And I spoke to someone today to confirm they got my email with the letter attached and they said they did receive it and would get my refund in 15 days. I also already put in a claim with AMEX and uploaded all documents. I canceled all additional benefits/incentives and asked to be moved back to our old room which we are waiting for now

You have a lot of faith in what they told you. I hope they stick to their words.

By the way, I would STILL mail it for the official Postmark (in case your case somehow gets magically lost in the Mexican email cracks). It's your money. CYA

Good luck!






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[Ncf]

You have a lot of faith in what they told you. I hope they stick to their words.

By the way, I would STILL mail it for the official Postmark (in case your case somehow gets magically lost in the Mexican email cracks). It's your money. CYA

Good luck!






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I don’t have a lot of faith in what they told me. That’s why I already disputed the claims with my credit card and provided the credit card company with documents and as much details as possible. I also have someone mailing the letter for me on Monday, October 7 when the post office opens, which is still within the 5 days from signing of the contract.