[ 2021 ] Major Change to Wyndham VIP Program in Email 7/19/2021 [MERGED]

[am1]

What the resale value now of resale points? Once they get more inventory then they can sell it will cost money to get rid of Wyndham contracts.

I am glad I no longer a owner even more now. Too bad for all the people who purchased retail to get VIP for their resale points.

But this is what some of you wanted. Wyndham is not doing it for your benefits.

 

[snickers104]

Looks like a good time for me to buy a resale contract...I've been looking for a midsized CWA for awhile...

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[dgalati]

I was. By sales , customer service and owner care,

It was never in writing. It also was in owners directory that only developer points could be used with VIP benefits.

 

[dgalati]

?

 

[Manzana]

Another thing to consider is how will transaction fees be considered when making these. It is basically having 2 separate accounts which I almost think would be a better Idea and less confusing unless we were able to combine like Hitchikersaid through a 1 time purchase match

 

[9969hi]

It is going to be bookkeeping headache for Wyndham to try an figure whether a reservation being made purchased points, pic points or non wyndham purchased points is happening in each reservation, they are going to start asking a lot of questions everytime you make a reservation, are you going to stay at this resort and use purchased points or non wyndham points or pic points. This is going to cause a lot of necessity to hire more VCS and the ones we have already often give bad information, not a good situation , I only non Wyndham points on the places I want to go to.

 

[55plus]

It will also be interesting to see how they juggle the VIP and non-VIP points that have been used already. I suspect that's why they're giving complimentary points in the next use year.

I still don't understand what Wyndham means by, 'complimentary points'?

 

[dgalati]

?

 

[Sandy VDH]

Thankfully this doesn't affect me much. But I am glad that I did not pick up a lot of resale points to get VIP status perks on them. Big loss of perks for those who did take that approach.

But we have been talking about Wyndham doing this for time time. So I am not surprised, I am only surprised it took this long for them to figure out how to implement it. I figured when they went to the account level totals they could implement the rules easier. I assume they will keep doing it an account level, and bucket maximums, instead of reverting back to the stupid model that you have to use the 'Right' points to make a reservation. HGVC is still this way and it drives me crazy having to shuffle points around all the time.

 

[kanerf]

So, I have already made a bunch of reservations for next year. I wonder what will happen to those?

 

[dgalati]

I still don't understand what Wyndham means by, 'complimentary points'?

Resale

 

[dgalati]

Another VIP Loophole closed. This should really help availability for owners to book for personal use!

 

[55plus]

So, I have already made a bunch of reservations for next year. I wonder what will happen to those?

Same here. I have Christmas thru New Year and Bike Week.

 

[Sandy VDH]

It is going to be bookkeeping headache for Wyndham to try an figure whether a reservation being made purchased points, pic points or non wyndham purchased points is happening in each reservation, they are going to start asking a lot of questions everytime you make a reservation, are you going to stay at this resort and use purchased points or non wyndham points or pic points. This is going to cause a lot of necessity to hire more VCS and the ones we have already often give bad information, not a good situation , I only non Wyndham points on the places I want to go to.

I don't think so, if they set up the system the way as a Data Modeler (yes my day job) I think they should have to. The user generates reservations and each reservations will have certain types of properties (ARP, Discounts, Upgrades) that can be flagged, and then they can check the totals points of those reservations during the booking process to check that you do not exceed the total of points that apply to VIP. It has some backend calculations to do, but only a bit more buckets than they had before. They already know which buck if the current year and which ones are saves points from previous years. So it they built the data base right, it would not be difficult. Now of course this is Wyndham's IT department, but they have the bucket of points system working fine, as far as I can tell.

Funny thing however, I have yet to get the email.

 

[dgalati]

It is going to be bookkeeping headache for Wyndham to try an figure whether a reservation being made purchased points, pic points or non wyndham purchased points is happening in each reservation, they are going to start asking a lot of questions everytime you make a reservation, are you going to stay at this resort and use purchased points or non wyndham points or pic points. This is going to cause a lot of necessity to hire more VCS and the ones we have already often give bad information, not a good situation , I only non Wyndham points on the places I want to go to.

Believe me their IT never screws up maintenance fees I'm sure they can handle the buckets points are used from. Resale points included.

Same here. I have Christmas thru New Year and Bike Week.

Were they were booked using discounts and free uprades?

 

[Jan M.]

I'm going to take this opportunity to do something I try very hard not do even when it's completely justified; which is to say I TOLD YOU SO!

I've been saying Wyndham could do this since the Freeze of August 2016 and every one told me it wasn't possible for them to do it. Even though many of us know that the sales people and even the VC's can easily tell what's developer in our accounts and what isn't. I've also been saying it, and again more than once, since the owners meeting in Austin, TX in November 2019. At that meeting VP Annie Roberts was asked if Wyndham intended to take away the VIP benefits on resale points when Privileges came out. She replied that it had been discussed but wasn't going to happen at this time. I said that if Wyndham had discussed it then we should count on it happening at some point down the road. I didn't expected it to happen for another year or two but obviously the timeline got moved up.

I also said that with the demise of the then mega renters and point managers after the Freeze of August 2016 and Voyager in May 2017 that new ones would emerge to take their places. And that we would see a huge influx of amateur renting. That Wyndham wouldn't be happy about the rookie renters too cheap prices undercutting Extra Holidays. All it takes is a look at the posts in the Facebook group Club Wyndham Timeshare - Owners helping owners - Rentals welcome! to see how pervasive the renting has become and be convinced this was only a matter of time.

The other thing I've said that was ignored/not believed is that the VIP benefits, discounts and upgrades, on resale points costs Wyndham more than people realize and probably more than Wyndham realizes. Remember the discussions about silos. Under the current leadership I think Wyndham is finally starting to realize just how much this actually costs them. If they don't they'll soon see the proof in the numbers.

 

[Eric B]

I wonder if there will be lower MF resale contracts going into CWA as a result.

 

[HitchHiker71]

Thankfully this doesn't affect me much. But I am glad that I did not pick up a lot of resale points to get VIP status perks on them. Big loss of perks for those who did take that approach.

But we have been talking about Wyndham doing this for time time. So I am not surprised, I am only surprised it took this long for them to figure out how to implement it. I figured when they went to the account level totals they could implement the rules easier. I assume they will keep doing it an account level, and bucket maximums, instead of reverting back to the stupid model that you have to use the 'Right' points to make a reservation. HGVC is still this way and it drives me crazy having to shuffle points around all the time.

If you watch the video - essentially you will have the ability - somehow - to choose the points bucket to use for the reservation - though the video didn’t actually demonstrate this capability on the website - it merely showed the points being used for the reservation. I suspect this is because they don’t have the functionality ready for prime time yet and therefore don’t want to include it in any video collateral. But one thing is clear from the video - they are moving further toward points buckets. Keep in mind the CEO came from HGVC yes? So choosing the “right” points to make a reservation may be exactly where this is going.


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[kanerf]

The other problem will be dead points. You don't have either enough VIP or Non-VIP to make the reservation and not enough of either to make any reservation, so these points are effectively dead.

 

[HitchHiker71]

Same here. I have Christmas thru New Year and Bike Week.

I suspect that’s where the complimentary points reference will come to bear. In mid-August when the system is changed and accounts are rebalanced - the system may have to charge back points discounts made within the current use year that used resale points when this all becomes effective - so my best guess is that some kind of complimentary points will be granted to keep the owner whole - a one time points grant for the current use year to avoid points deficits in current use year accounts. Reservations made in future use years that have already exceeded the retail points allotment? Doubtful any complimentary points adjustments will be made for those…


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[Manzana]

Another VIP Loophole closed. This should really help availability for owners to book for personal use!

This should also make it much harder to do as you say Rent from a VIP because it is much cheaper.

 

[am1]

Wyndham has not shown they can actually do it. Just able to announce it and hope it works with as few bugs as possible. I do not have faith in their it abilities. This is a way to male owners use up more points to clear the covid backlog.

Has anyone tried to merge accounts lately? Or move contracts from account to another? Any extra guest confirmations show up or duplicate reservations? Pm me if you do not want to post it.

 

[VacayKat]

If you watch the video - essentially you will have the ability - somehow - to choose the points bucket to use for the reservation - though the video didn’t actually demonstrate this capability on the website - it merely showed the points being used for the reservation. I suspect this is because they don’t have the functionality ready for prime time yet and therefore don’t want to include it in any video collateral. But one thing is clear from the video - they are moving further toward points buckets. Keep in mind the CEO came from HGVC yes? So choosing the “right” points to make a reservation may be exactly where this is going.


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But when you are on the phone with them to book it will be a nightmare Unless they figure out how to give excel like viewing of the buckets.

edited to add: Did you notice when you search you have to pick your point type? Does that mean there are two different reservation buckets where resale don’t have the same access? Only time will tell.

 

[55plus]

If they were booked using discounts and free uprades Cancel them for developer owners to book vs the resale points using VIP benefits loophole that was going on unchecked for years.

Too far out for discounts and upgrades. These are at full points.

 

[Ty1on]

The other problem will be dead points. You don't have either enough VIP or Non-VIP to make the reservation and not enough of either to make any reservation, so these points are effectively dead.

It says in the description that you can use VIP points to combine with non-VIP to fill a reservation, and no VIP benefits will apply. There will be no more points breakage than there was before.