[ 2021 ] Major Change to Wyndham VIP Program in Email 7/19/2021 [MERGED]

[HitchHiker71]

Issue type: Regression

Problem statement:

Certain owners with non-January use years are unable to use the points deposit feature online to move points into the second future year out (and can only deposit to the immediate future year). They must call and thus pay a higher fee to deposit into the second future year. All January owners and certain VIP non-January owners do not have this problem and can complete all points deposit transactions online. This discrepancy seems to be related to the awarding of future use year points on/around January 1 regardless of use year start date.

Steps to reproduce:

This will be experienced by any owner with a non-January use year whose points deposit window does not extend into the following calendar year. Thus it affects all non-VIPs with non-January use years. Also, Silver and Bronze VIPs with April or July use years, and gold VIPs with an April use year. When attempting to use points deposit online, those owners will only see one option, the immediate future use year. Other owners will see two choices of use year.

Proposed resolution:

Provide the ability to utilize the deposit future use year points function for all use year scenarios currently in circulation for Wyndham owners. Until a fix is implemented, allow affected owners to pay the lower online points deposit fee when calling in to complete the deposit.

Is this issue still occurring for the impacted owners?

 

[cbyrne1174]

We walked, and they told us that our account has been “dispositioned” based on the new rules for resale points. Not even sure what that means. They did admit it will not impact how we are currently using our points. It does seem that they alternate now between trying to sell us that deeds are better one time and buying into CWA trust the next.

There is nothing wrong with your 100% resale account. You just dont get VIP and can't book Worldmark. That's it.

 

[north]

Is this issue still occurring for the impacted owners?

Yes, this is still occurring. I have an October use-year, and can only deposit my points into the use year starting 10/01/2023.

 

[markb53]

Is this issue still occurring for the impacted owners?

Yes it is still occurring.

 

[HitchHiker71]

Yes it is still occurring.

Ok I will get this back in front of our Wyndham contacts then.


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[markb53]

Ok I will get this back in front of our Wyndham contacts then.


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Just in case this helps. Here is a screen shot of the points summary for the current use year. You can see that the points were awarded on 1/1/2021. And that is when they show up in the account. So back in 7/1/2020 I could only see the points for the next year not the following year because the points that start in 07/1/23 didn’t show up in the account until 1/1/2021. When I called Wyndham they told me that all points are awarded on the 1st of the year regardless of use year. And they couldn’t understand the problem that without VIP you wouldn’t see the points in time to deposit into the following use year. Their solution was, “Well, you can just call in and deposit them” because apparently they could see them.

Thanks for everything you do for us. It is very much appreciated.

 

[paxsarah]

Is this issue still occurring for the impacted owners?

Based on a question in one of the Facebook groups, this issue seems to still be occurring.

 

[HitchHiker71]

Based on a question in one of the Facebook groups, this issue seems to still be occurring.

Yes, it seems most of the reported bugs and regressions are still occurring starting from last fall to now. Not sure what's going on that bugs are taking so long to resolve - usually it took 2-3 months for reported issues to be resolved. I will see what I can find out regarding the delays.

 

[wjappraise]

Interesting that every “bug” benefits Wyndham corporate but negatively impacts paying owners. I say suspend all CEO pay until it’s fixed. It will be working tomorrow. Wyndham simply has no motivation to care for its existing owners. Their priority is chasing new owners via sales. Terrible business model.

 

[RENTER]

Yes it is. I’ve mentioned here multiple times I’m various posts that the total of all resale contracts in the Wyndham system was reportedly 20k back in Nov 2019. Out of roughly 450k CWP owners at that time. In other words, less than 5%. This info came from attending the annual owners meeting in Austin. What I don’t know for sure is if that was the number of resale contracts, owners, or accounts. But in any case - as @VacayKat said, it’s very much a minority of owners. Not VIP owners mind you, which is an even smaller subset of that number.


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Why would you expect a large number of resale owners having VIP especially after they change the rules that resales cannot receive the VIP benefits? People buy resale to save the money and get mostly the same non-VIP benefits.

 

[paxsarah]

Why would you expect a large number of resale owners having VIP especially after they change the rules that resales cannot receive the VIP benefits? People buy resale to save the money and get mostly the same non-VIP benefits.

I don't understand why you're bumping this old thread by replying to a post that was written in 2021, and based on what seems to be a misreading of what the poster was saying. Nobody then, and especially not now, was expecting a large number of resale owners to have VIP (or vice versa). It was just a comment on the number of folks who would be affected by the then-new accounting for the difference between VIP-eligible and resale points (which at the time of the post had only been announced hours earlier).

 

[RENTER]

I don't understand why you're bumping this old thread by replying to a post that was written in 2021, and based on what seems to be a misreading of what the poster was saying. Nobody then, and especially not now, was expecting a large number of resale owners to have VIP (or vice versa). It was just a comment on the number of folks who would be affected by the then-new accounting for the difference between VIP-eligible and resale points (which at the time of the post had only been announced hours earlier).

I have no idea. I was replying to something i saw yesterday for the first time and did not pay attention to the date