[2016] Account review email [Accts. suspended]

[am1]

That wyndhams systems and Wyndham decisions resulted in "extra" credits in our accounts is not important to the trust. What's important to the trust is that the credits be returned. You are absolutely right that Wyndham doesn't know how to fix what caused the problem. But what they can do is get the credits back and that's what they are going to do first.

And offer adequate compensation for those affected. I am having to use full point reservations of up to a week to cover reservations I rented months ago that only use a couple nights of the reservation. My plan was to book these with a discount/upgrade as well. I will expect compensation for that as well as having to wait for over half and hour on the phone to cancel a reservation I could do in seconds online. My hourly rate is not cheap.

 

[wjappraise]

That wyndhams systems and Wyndham decisions resulted in "extra" credits in our accounts is not important to the trust. What's important to the trust is that the credits be returned. You are absolutely right that Wyndham doesn't know how to fix what caused the problem. But what they can do is get the credits back and that's what they are going to do first.

Interesting points Ron. However, for many of those impacted there is no violation nor extra points, simply points rolled forward for years. And at least some of the case workers are very apologetic and acknowledge the extreme measures taken and the extraordinary amount of time that has resulted in lost reservations and bloated fees. While the trust deserves to have some points reserved, the methods used do not fit the state of Florida's standard for timeshares, nor dispute resolution. It seems some sort of compensation required from Wyndham is inevitable.


Sent from my iPad using Tapatalk

 

[NiteRN]

Im curious have any non-elite (non-gold,silver, platinum) been affected? I'm wondering whats going to happen Jan 1 when more folks start calling in to pool points.

Just now joined this site and feeling my way around. I have owned Wyndham points x1.5 yrs- did a guest reserve earlier this year as a first time visit. I ended up not being sold enough points to do too much with.... so I purchased deeded timeshares from ebay to increase my points. I'm just regular., no VIPs ..having no clue what I'm doing really - however..... I purchased 77,000 and 84,000 points to go with my 128,000. My next use year (July 1st 2017) now shows that I have 615,500 points for 2017/2018.. I'm guessing my "bonus" points from my purchase are in here now as well (should have 162,000) left of those but they were not supposed to have an expiration date. But they have disappeared from my summary, even so all of those numbers do not add up to 615,500. I am unsure what to do at this point. This thread has been good insight, however I don't even understand "OC", "VC" etc.... Wyndham system seems so complicated I feel like a need a coach or mentor to gain understanding. Yes, I've been to the learning center many times. I'm going to lose current leftover points and no clue what to do with those. I know nothing about renting. Thanks for any input!

 

[COAIR005]

Akward question - but did anyone else get a call from Wyndham Collections in the past few days saying that the CC that was on Auto-Pay was removed from the account back in September and as a result I 'missed 2 mx payments'?

I thought crossed my head that maybe one of the "processes" when they 'locked the account' for that period at the end of August consisted of turning off that autopay, etc. etc.?

Anyway - I ripped the head off the person who called me...eventually that call was taken care of and now I'm back on autopay.

Oh and PS - I'm still "thawed" and the person who promised me a call back 2 weeks ago never called me back.

 

[am1]

I am about to go over the hour mark of waiting on hold for owner care.

 

[buckor]

I am about to go over the hour mark of waiting on hold for owner care.

The waiting on hold since all this began is ridiculous. When you have to wait over an hour every time you call, it's time for something to change.

Sent from my SAMSUNG-SM-J320AZ using Tapatalk

 

[am1]

Owner care once again says they cannot help. I have to speak with a case specialist. No one answers at the 1-877 number or calls me back when I leave a message. When they do answer it is not done by a case specialist.

 

[T-Dot-Traveller]

Hi NiteRN - TUG is the place to learn.

Just now joined this site and feeling my way around. I have owned Wyndham points x1.5 yrs- did a guest reserve earlier this year as a first time visit. I ended up not being sold enough points to do too much with.... so I purchased deeded timeshares from ebay to increase my points. I'm just regular., no VIPs ..having no clue what I'm doing really - however..... I purchased 77,000 and 84,000 points to go with my 128,000. My next use year (July 1st 2017) now shows that I have 615,500 points for 2017/2018.. I'm guessing my "bonus" points from my purchase are in here now as well (should have 162,000) left of those but they were not supposed to have an expiration date. But they have disappeared from my summary, even so all of those numbers do not add up to 615,500. I am unsure what to do at this point. This thread has been good insight, however I don't even understand "OC", "VC" etc.... Wyndham system seems so complicated I feel like a need a coach or mentor to gain understanding. Yes, I've been to the learning center many times. I'm going to lose current leftover points and no clue what to do with those. I know nothing about renting. Thanks for any input!

**********
Welcome to TUG and you have found the place to learn , and get assistance ,

.

 

[ronparise]

Interesting points Ron. However, for many of those impacted there is no violation nor extra points, simply points rolled forward for years. And at least some of the case workers are very apologetic and acknowledge the extreme measures taken and the extraordinary amount of time that has resulted in lost reservations and bloated fees. While the trust deserves to have some points reserved, the methods used do not fit the state of Florida's standard for timeshares, nor dispute resolution. It seems some sort of compensation required from Wyndham is inevitable.


Sent from my iPad using Tapatalk

I don't disagree that some sort of compensation would be the right thing for wyndham to do. And that you should absolutely ask for it. I just don't think it's gonna happen

 

[bogey21]

I will expect compensation for that as well as having to wait for over half and hour on the phone to cancel a reservation.

All I can say is "Good Luck".

George

 

[am1]

All I can say is "Good Luck".

George

Thanks. It is amazing how companies can do what they do with very little penalty.

 

[wjappraise]

Just now joined this site and feeling my way around. I have owned Wyndham points x1.5 yrs- did a guest reserve earlier this year as a first time visit. I ended up not being sold enough points to do too much with.... so I purchased deeded timeshares from ebay to increase my points. I'm just regular., no VIPs ..having no clue what I'm doing really - however..... I purchased 77,000 and 84,000 points to go with my 128,000. My next use year (July 1st 2017) now shows that I have 615,500 points for 2017/2018.. I'm guessing my "bonus" points from my purchase are in here now as well (should have 162,000) left of those but they were not supposed to have an expiration date. But they have disappeared from my summary, even so all of those numbers do not add up to 615,500. I am unsure what to do at this point. This thread has been good insight, however I don't even understand "OC", "VC" etc.... Wyndham system seems so complicated I feel like a need a coach or mentor to gain understanding. Yes, I've been to the learning center many times. I'm going to lose current leftover points and no clue what to do with those. I know nothing about renting. Thanks for any input!

First of all, welcome to TUG. Secondly, let me say "Wow, Wyndham has a mess on its hands."

For some of your questions:
OC = Owner Care, which is supposed to help resolve issues, but seems more likely to bully us owners with their never-ending changes to our ownership that chips away at rights of ownership.
VC = Vacation Counselor (or similar), is a phone rep who can assist you with reservations, cancellations, guest name add-ons, ARP (Advance Reservation Priority), etc.

For your dilemma with having too many points, you can call the Wyndham line and ask that your account be audited and corrected. But given the cluster mess this caused for so many of us, that might be unwise. Given the fact that Wyndham did not suspend your account means they did not have the "net" set to your parameters. Likely this is due to the fact that you only have 325,000 more points than you should (if my math is accurate).

I have no idea what to suggest if you should self-report or simply trust their accounting and use the points. It sure seems that Wyndham has a self-created monster problem on their hands. If you have extra points, start with family and friends that may want to go away to a nice resort before the end of the year. Holiday times are likely not available but plenty of resorts are available for the rest of the year in some very nice locations. Hope that helps a bit.

 

[wjappraise]

Owner care once again says they cannot help. I have to speak with a case specialist. No one answers at the 1-877 number or calls me back when I leave a message. When they do answer it is not done by a case specialist.

Are you documenting all of this? Have you opened a complaint with the Florida licensing division, timeshare department? You would seem to have a very valid case.

 

[OutSkiing]

I'm going to lose current leftover points and no clue what to do with those. I know nothing about renting. Thanks for any input!

Welcome to Tug!

Despite this thread on the awful situation going on with big points owners getting horrible treatment during a bazaar audit, most experiences with Vacation Councelers (VC) and Owner Care (OC) are quite good. If you are an infrequent user of the Wyndham website or the OCs its hard to imagine that you are affected by the 'extra points' issue. I would NOT go asking for an audit.

Don't loose your points .. if you have some unused about to expire you can at least deposit them in your RCI exchange program up to the last day of your use year.

Bob

 

[BellaWyn]

Are you documenting all of this? Have you opened a complaint with the Florida licensing division, timeshare department? You would seem to have a very valid case.

Would be stunned if he wasn't!

 

[BellaWyn]

Just now joined this site and feeling my way around.

Welcome to TUG!

Plenty here to help with your WYN learning curve.

Start with the Stickies located above the Forum posting threads. Then search for existing threads related to questions that bubble up. Take it in small bites so your head doesn't explode. Generally, it's a good system except when corporate screws around with our accounts. This is not the best thread to learn how the system works.

 

[CO skier]

I am having to use full point reservations of up to a week to cover reservations I rented months ago that only use a couple nights of the reservation. My plan was to book these with a discount/upgrade as well.

This does not sound anything like the vacation Club that Club Wyndham was intended to be.

Where is it written that there is any guarantee of a discount/upgrade? Nice work, if you can get it, but don't expect it.

I make full point reservations for my vacations of up to a week, and then I use them. My Club Wyndham and WorldMark ownerships work great for this, and this is all that I expect out of them, and this is all that is guaranteed.

 

[Happy Hopian]

This does not sound anything like the vacation Club that Club Wyndham was intended to be.

Where is it written that there is any guarantee of a discount/upgrade? Nice work, if you can get it, but don't expect it.

I make full point reservations for my vacations of up to a week, and then I use them. My Club Wyndham and WorldMark ownerships work great for this, and this is all that I expect out of them, and this is all that is guaranteed.

I do the same except I book two. Cancel and rebook one and it I lose it I get the other one. Been doing it for years. I know this irritates you, but it was what sold me on VIP and in fact I got the sales rep to write down for me in 8 steps how to do it on a blank sheet of letterhead!!! Co Skier, you should try it sometime

 

[CO skier]

I do the same except I book two. Cancel and rebook one and it I lose it I get the other one. Been doing it for years. I know this irritates you, but it was what sold me on VIP and in fact I got the sales rep to write down for me in 8 steps how to do it on a blank sheet of letterhead!!! Co Skier, you should try it sometime

As I said, nice that you can get it when you can, and for those who try and don't get it, don't complain to us or the management.

 

[BellaWyn]

This does not sound anything like the vacation Club that Club Wyndham was intended to be.

An yet, that's what gets SOLD with the VIP membership. Not the guarantee, but the ability to do the upgrades IF you put effort to to process.

am1's point is that he currently has no access to VIP benefits or even non-VIP online options while his account is suspended. He cannot search, modify or make new reservations, and has to hold for well over an hour for reservations to be cancelled or a Guest name to be attached.

If every owner got stuck in that kind of NO SERVICE loop there would be a massive revolt.

 

[CO skier]

An yet, that's what gets SOLD with the VIP membership. Not the guarantee, but the ability to do the upgrades IF you put effort to to process.

am1's point is that he currently has no access to VIP benefits or even non-VIP online options while his account is suspended. He cannot search, modify or make new reservations, and has to hold for well over an hour for reservations to be cancelled or a Guest name to be attached.

If every owner got stuck in that kind of NO SERVICE loop there would be a massive revolt.

Well, for the 99.9% of owners who did not work themselves into that position, it does not matter.

For us, Club Wyndham is working just fine.

 

[ronparise]

An yet, that's what gets SOLD with the VIP membership. Not the guarantee, but the ability to do the upgrades IF you put effort to to process.

am1's point is that he currently has no access to VIP benefits or even non-VIP online options while his account is suspended. He cannot search, modify or make new reservations, and has to hold for well over an hour for reservations to be cancelled or a Guest name to be attached.

If every owner got stuck in that kind of NO SERVICE loop there would be a massive revolt.

it isnt even a question of what was "sold" The issue is that the cancel and rebook trick is something that has been allowed. I could accept them ending the practice but shouldnt they give fair warning, But more than that, the cancel and rebook trick isnt (wasnt) the reason for the suspensions, and the resulting audit is taking too long.. not because of cancel and rebook but because they cant figure out what caused the problem in the first place

The audits are almost certainly done, Wyndham knows how many points in our accounts they believe are "extra" and in some cases they know exactly how it happened and they are going to get their points back. But in most cases. they have no idea, or if they do, they have no idea how to prevent it from happening again

The problem now seems to be that even if they take back their points, the same thing will happen again... extra points will be generated and they have no idea how to fix that. I tink they are waiting for Voyger and expect that to fix things.

Cancel and rebook is going to end one day soon, but Wyndham has bigger problems to worry about right now

So AM1, we are going to have to learn how to profit without cancel and rebook, we might as well start now.. and co-skier. rest easy, you will get what you want... no more cancel and rebook....just dont think thats going to bring an end to commercial renting.. it wont.. its only going to shift focus to the most profitable reservations, and bring back the bots

 

[OutSkiing]

And offer adequate compensation for those affected. I am having to use full point reservations of up to a week to cover reservations I rented months ago that only use a couple nights of the reservation. My plan was to book these with a discount/upgrade as well. I will expect compensation for that as well as having to wait for over half and hour on the phone to cancel a reservation I could do in seconds online. My hourly rate is not cheap.

With what leverage do you expect to get these things?

I can understand your frustration with the hour long phone holds and with the whole audit process. But what you express here is more like you're expecting to be treated like a good customer in a wholesale vendor relationship. That is not what Wyndham intended when they invented VIP benefits. It appears they would rather NOT have you as a customer because you are using up supply of good reservations for use by your non-owner customers that would otherwise be available to benefit actual owners.

As Ron has said, better to view what you've had as a good thing while it lasted but not make it an expectation.

Bob

 

[OutSkiing]

Cancel and rebook is going to end one day soon, but Wyndham has bigger problems to worry about right now

You seem so positive that cancel/rebook will end. They still have to provide some significant benefit for VIP owners or else they may as well close down the sales departments since something like 80% of their sales are add-ons to existing ownership.

What if they tweaked some other aspect that aids renters but not all VIP owners? What if they simply require guest names to be entered at the time a reservation is made? That would not adversely affect me at all and I bet 99% of owners either. Our reservations are always for ourselves, my in-laws or our nephews. Wouldn't most non-renting owners be similar? Or maybe limit the number of times we change guests in an account to allow for those times when uncle Eddy can't make it but ant Ann can.

Bob

 

[am1]

With what leverage do you expect to get these things?

I can understand your frustration with the hour long phone holds and with the whole audit process. But what you express here is more like you're expecting to be treated like a good customer in a wholesale vendor relationship. That is not what Wyndham intended when they invented VIP benefits. It appears they would rather NOT have you as a customer because you are using up supply of good reservations for use by your non-owner customers that would otherwise be available to benefit actual owners.

As Ron has said, better to view what you've had as a good thing while it lasted but not make it an expectation.

Bob

69 minutes on just now. I am not a customer but an owner. I expect to be treated fairly and legally. I do not see that happening. In the past I have been someone that has suggested to others that a VIP retail purchase can work now I would not suggest even purchasing resale. No one has any idea what is next but it will not be good for any owner resale, retail, vip, mega renter or any other group.