Adam - Did you account at least get a partial thaw? If so, try calling the normal phone line and simply ask them to do what you need. If you have not been sufficiently "thawed" to that point, then open a formal complaint with the state of Florida, specific directions included earlier on this thread.Today no one is even staffing the 1-877 number. Owner care is unwilling to help. They say they have no ability to do anything in the account. Why am i still paying program fees?
Well, for the 99.9% of owners who did not work themselves into that position, it does not matter.
For us, Club Wyndham is working just fine.
Wow, how very myopic of you! If you would carefully read this and other current threads, you will clearly see that Wyndham has HUGE problems. The fact it has not impacted you YET does not mean it has no impact on 99.9% of the owners. Let me give the Reader's Digest condensed version to minimize the amount of actual reading expected.
- Numerous owners have not been able to credit pool their points.
- Numerous owners have been required to pay two or three times to credit pool.
- A new owner has 325,000 extra points that are unexplained.
- Some owners have been audited when credit pooling.
- Some owners cannot use ARP correctly.
- Numerous owners have had their use years realigned without notice.
- Some owners have received notice new contracts have been added to their account when nothing was purchased.
- The online reservation system does not operate consistently.
- Rooms that should be available at popular resorts don't exist except at Extra Holidays.
I could go on and on, but I doubt you have read this far anyway. This is a serious thread and your serving as the resident "troll" is not appreciated. Please refrain from commenting if you are simply going to act as a shill for Wyndham, as if you are either a Wyndham employee or have a full dose of the Wyndham KoolAid running through your veins.
I do not always agree with the combative nature or approach of am1, but I share his frustration and I try to help, just as I have been helped by this thread and other threads, but not by you. am1, ronparise, and many others who are impacted by this debacle have been of great help to all of us in this community for years. But, you offer no help, so please just ignore this thread (or the bulletin board entirely) and enjoy your non-impacted (for now) ownership.
Yes, Im really sure the cancel and rebook trick will be brought under control. The wyndham folks that interrogated me in Sept, were really interested in how that worked. I wouldnt be surprised to learn that Co-skier is the the name one of them uses here on TUGYou seem so positive that cancel/rebook will end. They still have to provide some significant benefit for VIP owners or else they may as well close down the sales departments since something like 80% of their sales are add-ons to existing ownership.
What if they tweaked some other aspect that aids renters but not all VIP owners? What if they simply require guest names to be entered at the time a reservation is made? That would not adversely affect me at all and I bet 99% of owners either. Our reservations are always for ourselves, my in-laws or our nephews. Wouldn't most non-renting owners be similar? Or maybe limit the number of times we change guests in an account to allow for those times when uncle Eddy can't make it but ant Ann can.
Bob
Yes, Im really sure the cancel and rebook trick will be brought under control. The wyndham folks that interrogated me in Sept, were really interested in how that worked. I wouldnt be surprised to learn that Co-skier is the the name one of them uses here on TUG
I dont think they ever understood just how much renting is going on, but they are learning through this whole suspensions and audit thing. Im convinced that they want to bring an end end to large scale commercial renting. And they know after auditing my accounts that the only thing that makes large scale commercial renting profitable is the cancel and rebook trick... So connect the dots, Wyndham has...
Putting an end to the cancel and rebook trick will not be taking away any benefit of a VIP ownership. You will still be allowed to cancel, and you will still be able to make reservations from available inventory, inside 60 days of check in, at a discount
What will change is the ability to create your own availability. I dont know how they will do it, but Im sure they will
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As a non Wyndham owner I am curious how all of this worked before owners could do their own online reservations ?
My outsider / TUG reader interpretation goes like this :
1) one day Mr. Wyndham ceo or cfo had a thought - "if we let the customers do their own reservations we can get rid of a bunch of call center staff and increase our profits and make the shareholders happy ( and collect my bonus )
2) IT was put in charge of the programming - and since they are computer folks - who love an efficient & fast system - they did it in a way that allowed you to "recapture" your own canceled reservation - before it hit the ground .
( most of the time )
3) Sales found out - and turned it into their "best feature" when trying to upgrade an existing owner .
Each of these Wyndham SILOS did what they were asked - without anyone really thinking about " the big picture"
Fast forward to Aug 24 2016 - when bobdaz started this thread .
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Back to my question - once upon a time - when everyone called in to book their vacation - how did it work ?
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By the way where I own - Vidanta - Mayan - that is still how it works
you call and a nice reservation employee in Nuevo Vallarta helps you .
easier to do - when you pay in pesos and get MF in dollars .
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I agree with Ron - changes are coming .
I also agree with him - that renting is not going to end - just change .
.
Wow, how very myopic of you! If you would carefully read this and other current threads, you will clearly see that Wyndham has HUGE problems. The fact it has not impacted you YET does not mean it has no impact on 99.9% of the owners. Let me give the Reader's Digest condensed version to minimize the amount of actual reading expected.
- Numerous owners have not been able to credit pool their points.
- Numerous owners have been required to pay two or three times to credit pool.
- A new owner has 325,000 extra points that are unexplained.
- Some owners have been audited when credit pooling.
- Some owners cannot use ARP correctly.
- Numerous owners have had their use years realigned without notice.
- Some owners have received notice new contracts have been added to their account when nothing was purchased.
- The online reservation system does not operate consistently.
- Rooms that should be available at popular resorts don't exist except at Extra Holidays.
I could go on and on, but I doubt you have read this far anyway. This is a serious thread and your serving as the resident "troll" is not appreciated. Please refrain from commenting if you are simply going to act as a shill for Wyndham, as if you are either a Wyndham employee or have a full dose of the Wyndham KoolAid running through your veins.
I do not always agree with the combative nature or approach of am1, but I share his frustration and I try to help, just as I have been helped by this thread and other threads, but not by you. am1, ronparise, and many others who are impacted by this debacle have been of great help to all of us in this community for years. But, you offer no help, so please just ignore this thread (or the bulletin board entirely) and enjoy your non-impacted (for now) ownership.
VIP discounts and upgrades will certainly continue. However, the ability to cancel a unit inside the discount window and have it appear in inventory immediately to be re-booked at the discount probably won't.You seem so positive that cancel/rebook will end. They still have to provide some significant benefit for VIP owners or else they may as well close down the sales departments since something like 80% of their sales are add-ons to existing ownership.
Wait list, with limited entries per account. This is exactly what DVC does and it would end cancel/rebook on nearly all in-demand reservations.I am not sure how Wyndham can get rid of cancel and rebook
I attended an owner's update my last two resort stays...i was offered jobs by the sales managers because of the knowledge about the product I have (Thank you TUG and many on here for the advice!). I was told, "for being an owner less than a year you know more than most that have owned for 20 or 30 years...and even some of our more experienced sales staff." I told them about TUG and we moved on. That said...VIP discounts and upgrades will certainly continue. However, the ability to cancel a unit inside the discount window and have it appear in inventory immediately to be re-booked at the discount probably won't.
The former is all that Sales needs to push VIP. The latter is a helpful tool to the savvy. Most people buying from the developers are, to put it charitably, not savvy.
Wait list, with limited entries per account. This is exactly what DVC does and it would end cancel/rebook on nearly all in-demand reservations.
Wow, how very myopic of you!
Thank you! Thank you! Thank you!
I think the site moderators should ask/warn CO skier from posting any more open or veiled remarks about VIP benefits and mega renters. Talk about haters gotta hate, he just will not let any opportunity pass to spread misinformation and his prejudices. Others have posted replies to his posts pointing out the fallacy in his thinking and remarks and have also accused him of being a Wyndham shill.
I wish I could remember the person who posted one of my favorite remarks trying to explain to him that when you only spend the money to buy resale or minimal developer points you get a bottom of the line or at best a midsize Ford or Chevy. When you purchase points directly from Wyndham, developer points, and purchase enough to be Platinum or Presidential Reserve you get a top of the line BMW, Lexus or even a Ferrari. That person told him to quit whining because his "Ford" isn't getting the VIP benefits he whines about; the people who get the VIP benefits paid a high price to have them. Without these VIP benefits there is absolutely no reason for anyone to purchase developer points directly from Wyndham.
We don't have any resale contracts at this time but thanks to the people who post on TUG we plan to purchase a resale contract. We have owned Wyndham for 15 years, when they were still Fairfield, and attended two presentations in the two years prior to our first purchase. We cannot remember ever going to a presentation/update that the sales people haven't gone over the cancel/rebook/upgrade "privilege" as they have called it and they also discussed renting to help with the maintenance fees. This is why we and others bought developer points even when we knew buying resale was an option. CO skier's posts not just hinting but outright accusing Gold/Platinum/Presidential Reserve owners of wrong doing, abuse of the system, etc are highly offensive and ignorant. A seller cannot repeatedly over an extended period of years openly market and sell a product making claims and then fall back on "it's not in the contract" or "that's not how we intented the system to work" even thought that is EXACTLY what they said.
Many of you will know that this is true. There are certain legalities involved when employees of a company make claims/promises on behalf of the company especially when those employees were making those claims/promises as instructed by the chain of command within the company to promote/sell the product.
In response to CO skier's attacks on the mega sellers; I too sometimes find it hard to find reservations and compete with the big sellers. But there is absolutely no difference in what they are doing than Wyndham Extra Holidays and Wyndham pulling inventory to sell.
Does DVC have the same volume of owners or locations that Wyndham has?
If they thought wait list would be effective in our system they would have brought it back a long time ago. People have been asking for it to be brought back into the system for years with no results. Wait list would be nuts to manage and mega renters would figure out how to get to the top of the lists, if only because they spend the time and put the effort into figuring it out.
SO much more articulately said than my first knee-jerk response to Co-Skier's idiot and shortsighted comment. I resisted posting because I knew someone would followup with something significantly better.
Worldmark the Club, is managed by Wyndham and they have a waitlist there. So I dont think it would be too difficult to introduce in Club Wyndham. As we see in another thread they are able to keep cancelled reservations from going back into the pool of available inventory
we may not like it but but Wyndham agrees with Co-Skier. Cancel and rebook. is gonna end one day
I also do not believe Co Skier is a Wyndham shill. I take him at his word, that he is a Wyndham owner that uses his ownership in a manner that works for him - making his reservations using his ARP and then enjoying his stay. There is certainly nothing wrong with that
Co Skier has been here for 4 years, I never had any inclination that he was connected with Wyndham other than as a member.
I recall years back that he often spoke about how Wyndham points would always be available at low cost for resale buyers. I can't imagine Wyndham promoting that concept.
Even with a wait list I will work around it. For no other reason then I have to.
Wyndham is a lot bigger then Worldmark. They may be able to do it but it ill be harder.
I expect to be able to adjust too. by transitioning from a wholesaler of points to travel agencies, (the points managers) to become a timeshare brokerage business with a boutique rental business on the side.
And if his points are resale then of course he books everything full points -- cancel/rebook wouldn't apply. If I wasn't VIP I'd be booking asap and be done, too.
Anyone buying resale and then slamming VIPs that purchased at developer prices for taking advantage of their benefits has no credibility with me.
Not everything that a salesman tells you is truthful.
I'm sure that he has no problem with the printed vip benefit that allows booking units 60 prior to check in for a discount. He as well as me have merely pointed out that canceling and rebooking isn't a benefit printed in the owner's manual. Not everything that a salesman tells you is truthful.
And whose fault is that? Drag a few salesmen into a courtroom and ask them if they ever sold a vip purchase using cancel and rebook and it is not going to make Wyndham look good if they later decided to harass owners that did just that.