[2016] Account review email [Accts. suspended]

[Happy Hopian]

That's not been my experience. A split reservation requires two guest fees unless the guests name is added at the same time the reservation is made.

I'm sorry for your experience but I have never been told or required to do that and I book a lot of my reservations inside 60 days cobbling together a day here and two there. While I have only done the guest reservation 10 times and always on my free guest certificates, I've never been told this and i might well have to do with the fact that I am using less than 20 GC's a year comped as part of my account while you are using a lot and paying for many.... It does seem VERY greedy to me that they would charge you

 

[am1]

One again the number we are suppose to goes to voicemail and no one returns the call. At owner care everyone says they are unable to help.

 

[Bigrob]

I'm sorry for your experience but I have never been told or required to do that and I book a lot of my reservations inside 60 days cobbling together a day here and two there. While I have only done the guest reservation 10 times and always on my free guest certificates, I've never been told this and i might well have to do with the fact that I am using less than 20 GC's a year comped as part of my account while you are using a lot and paying for many.... It does seem VERY greedy to me that they would charge you

If you are not doing this often and recently you may not have encountered it. Recently things have become more strict and the flexibility many agents had to waive those fees have been eliminated.

There may be a difference in waiving a fee versus not using an additional free guest confirmation... perhaps there is more flexibility there.

 

[am1]

If you are not doing this often and recently you may not have encountered it. Recently things have become more strict and the flexibility many agents had to waive those fees have been eliminated.

There may be a difference in waiving a fee versus not using an additional free guest confirmation... perhaps there is more flexibility there.

In my experience in the past, when I had guest confirmations in my account some VC's were seemed all too happy to use multiple guest confirmations for split reservations booked at the same time. After a session I could be short up to 5 or 6 and have to get them added back.

 

[am1]

And someone finally answering.

 

[jediinprescott]

My account has been unfrozen ( thawed) as of October 17 although nobody let me know until I asked OC this morning. There are some minor restrictions such as borrowing etc that I cannot do and don't do anyway. Problem is...the point status still shows way more points than I own. It appears they are still working for resolution but must have bowed to pressure to let us continue to have access while they continue the audit. OC was sending them an email to have them contact me for an update...hopefully that will get a response since they haven't responded to my repeated requests for an update. Other frozen people may want to check your accounts to see if you too now have access.:whoopie:

 

[wjappraise]

My account has been unfrozen ( thawed) as of October 17 although nobody let me know until I asked OC this morning. There are some minor restrictions such as borrowing etc that I cannot do and don't do anyway. Problem is...the point status still shows way more points than I own. It appears they are still working for resolution but must have bowed to pressure to let us continue to have access while they continue the audit. OC was sending them an email to have them contact me for an update...hopefully that will get a response since they haven't responded to my repeated requests for an update. Other frozen people may want to check your accounts to see if you too now have access.:whoopie:

Can you call the normal VC number for ARP and other matters? Or must you still call the "special" 877 number?


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[John or Jane Doe]

I am still in "thawed" status as well (and have heard no news regarding the end of the audits or when the restrictions (which I really don't care about) will be lifted).

I call normal numbers now (I don't call the 877).

I called the normal numbers when I was frozen. They would cancel reservations or add guest confirmations for me.

The times I called the 877 number I either held forever or had to leave a message. Since I could call regular numbers that is what I chose to do.

 

[wjappraise]

So, it seems many are unfrozen as it were. But no one is entirely resolved or reconciled yet?


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[COAIR005]

So, it seems many are unfrozen as it were. But no one is entirely resolved or reconciled yet?


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Correct. Actually about a week and a half ago I was promised a call back this week with an update on moving my account out of thawed status to active. Guess what? That call never came!

 

[wjappraise]

Correct. Actually about a week and a half ago I was promised a call back this week with an update on moving my account out of thawed status to active. Guess what? That call never came!

So do you have access to the website from 7:00am to 11:45pm for reservations, cancellations, and guest add ons?


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[Bigrob]

So do you have access to the website from 7:00am to 11:45pm for reservations, cancellations, and guest add ons?


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In my thawed account, yes.

 

[wjappraise]

For those with "thawed accounts": Can you call the regular VC line or are you restricted to the special 877 line?


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[Bigrob]

For those with "thawed accounts": Can you call the regular VC line or are you restricted to the special 877 line?


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I call the regular line now.

 

[am1]

For those with "thawed accounts": Can you call the regular VC line or are you restricted to the special 877 line?


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Would be nice if that number answered on a consistent basis. But apparently if there is no one there to answer it goes to voicemail instead of waiting in line to be answered.

At this point how Wyndham has handled this it has become a joke. I am still sitting on my info to expose Wyndham.

 

[wjappraise]

Would be nice if that number answered on a consistent basis. But apparently if there is no one there to answer it goes to voicemail instead of waiting in line to be answered.



At this point how Wyndham has handled this it has become a joke. I am still sitting on my info to expose Wyndham.

That's been my experience and concern as well. I'm limited to what I can do and what number to call. And that number isn't sufficiently staffed. And returns calls are either not made or made days later.
When this whole debacle started in August the attorney told me I needed to call in for all cancellations as the audit needed to see what was happening with each cancel. So in essence the limitations would allow Wyndham to continue their audit as well as figure out the IT problem. Shouldn't they have used their best representatives to handle this vital function? Not Wyndham. The reps on the 877 number are mostly incompetent and ill trained. And then they don't answer the phone or call back promptly.

I'm in the third month of this as are others and it really appears that Wyndham has no clue about the resolution of THEIR problem.


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[jediinprescott]

I agree. Nobody is calling back,so no updates or resolution. The only good thing for me is I have no reservations through the end of the year even though my point status shows way more points in it than I even own.

 

[wjappraise]

I've got to think that all of the impacted owners who filed complaints with the state of Florida forced Wyndham to at least reinstate account access to those of us frozen. The timing seems more than coincidental.


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[wjappraise]

I just called the FDPR and this is what I was told that we have to do in order to officially file a complaint and get an investigation started. I hope that any Wyndham owner that has a problem regarding frozen accounts does this.



go to www.myfloridalicense.com

click on "File a Complaint" on left column

click on "Click here to file a complaint"

click on "Timeshares"

click on "Timeshare-english version"



This brings the form that has to be printed, completed, and mailed to

DBPR – DFCTMH

2601 Blair Stone Road

Tallahassee, FL 32399-1030



The woman said it could be faxed in but there isn't a fax # on the form and form states that it is to be mailed.



I plan on doing this today. I am currently at Bonnet Creek for the week and my points were not allowed to be pooled on 9/30 so I have almost 3 million points sitting there waiting on Wyndham to finish their points audit. My points audit was initiated when I called in to pool my points. I was told it would be 7 days or less and it has been 25 days.

I just wanted to thank you for posting this informative data.


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[am1]

How should Wyndham compensate, us owners, who have not been able to book reservations for the rest of 2016 and 2017? I am missing out on booking the prime summer season reservations at 13 and 10 months to check in as well as cancellations throughout the year.

 

[wjappraise]

How should Wyndham compensate, us owners, who have not been able to book reservations for the rest of 2016 and 2017? I am missing out on booking the prime summer season reservations at 13 and 10 months to check in as well as cancellations throughout the year.

I was thinking free guest confirmations for two years. No real cost for Wyndham. And great value for the impacted owners.


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[ronparise]

I was thinking free guest confirmations for two years. No real cost for Wyndham. And great value for the impacted owners.


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good luck with that.. we have to understand that Wyndham thinks they are the "wronged" party here (or the trust is) We are likely to be asked to compensate the trust for whats happened, not the other way around

 

[wjappraise]

You are probably right about needing good luck. However the errant party here is clearly Wyndham. At least the IT department "silo" as discussed in this thread. I am growing more convinced Wyndham has no clue how to fix their problem.


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[ronparise]

You are probably right about needing good luck. However the errant party here is clearly Wyndham. At least the IT department "silo" as discussed in this thread. I am growing more convinced Wyndham has no clue how to fix their problem.


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That wyndhams systems and Wyndham decisions resulted in "extra" credits in our accounts is not important to the trust. What's important to the trust is that the credits be returned. You are absolutely right that Wyndham doesn't know how to fix what caused the problem. But what they can do is get the credits back and that's what they are going to do first.

 

[am1]

I was thinking free guest confirmations for two years. No real cost for Wyndham. And great value for the impacted owners.


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Tat would work plus the waiving of the 10 nightly unit limit for a period of time and pushing all my points forward as far as needed. Also giving me first chance to book reservations as I have missed out on doing that for 11 weeks now.

These are things we will have to push for but I feel are deserved considering the circumstances.