[2016] Account review email [Accts. suspended]

[jediinprescott]

I also had a conversation with Wyndham and the attorney. I can see what the issue is....the point computer or whatever it's called. I own 3.7 million points. I have used about 1.5 and have reservations in the neighborhood of 2.5 million to the end of the year. With all that somehow there are currently 3.6 million showing on my account status ( the only page I can see right now). No clue how they got there. I have not credit pooled anything. I do the cancel/ rebook with pretty good success but not anywhere close to put 3.6 million in the account. I asked them to protect my personal reservations if they decide to do a sweep and they said they would notify me before they start cancelling. I don't know why they need to suspend the account while they audit...they control the computer.
Mike

 

[John_and_Val]

I might have missed this in the previous posts............but, question.....
Are all the affected accounts (the ones being frozen) aftermarket accounts?

Are there any that have Wyndham purchased accounts and aftermarket?

And lastly, are there any frozen that are just Wyndham purchased Accounts?

Just would like to see if they are targeting aftermarket purchases only......

 

[vacationhopeful]

I might have missed this in the previous posts............but, question.....
Are all the affected accounts (the ones being frozen) aftermarket accounts?

Are there any that have Wyndham purchased accounts and aftermarket?

And lastly, are there any frozen that are just Wyndham purchased Accounts?

Just would like to see if they are targeting aftermarket purchases only......

A Megarenter is most successful as a Platinum VIP owner. So, they did buy points directly from Wyndham ... and maybe a few resale points. And if they have been owners for years, might have 2 PIC deeds attached to the membership.

To be a Platinum, Gold or Silver VIP ... you have certain levels of points which MUST be Developer brought. They don't recognize resale points as a WAY to obtain (reach) any VIP or Presidential level.

 

[jumoe]

I might have missed this in the previous posts............but, question.....
Are all the affected accounts (the ones being frozen) aftermarket accounts?

Are there any that have Wyndham purchased accounts and aftermarket?

And lastly, are there any frozen that are just Wyndham purchased Accounts?

Just would like to see if they are targeting aftermarket purchases only......

My account is VIP from personally purchased contracts and then aftermarket to increase

 

[travelwyndham]

I asked them to send me a copy of all my upcoming reservations and my name and all my families name that were listed as the travelers are now showing the traveler as a Laura Edwards. I have no idea who Laura Edwards is, but right now, she can go and check into any of my reservations.

 

[travelwyndham]

By the way, we own1,000,000 presidential reserve and then an additional 1,000,000 developer points plus about 4 million in affiliates and a few resales.

 

[ronparise]

I asked them to send me a copy of all my upcoming reservations and my name and all my families name that were listed as the travelers are now showing the traveler as a Laura Edwards. I have no idea who Laura Edwards is, but right now, she can go and check into any of my reservations.

log into your account after 11:45 pm and before 7 am
go to your confirmations.
Click on the confirmation number and the confirmation will open so you can see the points used and your guests name

I'll be checking tonight to see if Laura is on my reservations too

Send an email to Laura.edwards@wyn.com I bet it doesn't bounce and we learn she is a Wyndham employee

 

[jjmanthei05]

I have heard of 3 other owner/mega renters that had their accounts frozen (one of which had 5 million+ points worth of reservations canceled). This is all been deduced from conversations I have with these people. It seems like there are 2 situations they are looking for. The first one is if you purchase a contract from and book up the points in the contract before it transfers to you, it will duplicate most if not all the reservations. SO you will see 2 reservations with the same confirmation number for the same dates and room size. When you cancel both of these reservations you get the point total for each one. So if you have a million point contract, you could turn that into close to 5 to 6 million points by pooling all points and booking reservations before the transfer. Since you shouldn't have gotten these, they will take them back.

The 2nd situation is for people who rolled points with different use years. Before the got rid of canceled points, if you had different use years the points would always cancel to the furthest use year over the next 12 month. So Mega renters were able to roll points they didn't use in a year. When the points rolled they disconnected from the contract number so now those show nothing of where they came from which is a big flag for Wyndham that something isn't right.

As far as i have heard Cancel and Rebook has nothing to do with it because that is something that is allowed in the user agreement. The doubling and rolling were system glitches and not suppose to be part of the system. My account hasn't been suspended (that i am aware of) but I don't have multiple use years so I don't think I have much of a concern. Also some of them had their audits take up to 6 weeks to complete.

Jason

 

[jjmanthei05]

I asked them to send me a copy of all my upcoming reservations and my name and all my families name that were listed as the travelers are now showing the traveler as a Laura Edwards. I have no idea who Laura Edwards is, but right now, she can go and check into any of my reservations.

Have you called the resorts to confirm if the reservations have been updated at the front desk to her name?

Jason

 

[markel]

I have heard of 3 other owner/mega renters that had their accounts frozen (one of which had 5 million+ points worth of reservations canceled). This is all been deduced from conversations I have with these people. It seems like there are 2 situations they are looking for. The first one is if you purchase a contract from and book up the points in the contract before it transfers to you, it will duplicate most if not all the reservations. SO you will see 2 reservations with the same confirmation number for the same dates and room size. When you cancel both of these reservations you get the point total for each one. So if you have a million point contract, you could turn that into close to 5 to 6 million points by pooling all points and booking reservations before the transfer. Since you shouldn't have gotten these, they will take them back.

The 2nd situation is for people who rolled points with different use years. Before the got rid of canceled points, if you had different use years the points would always cancel to the furthest use year over the next 12 month. So Mega renters were able to roll points they didn't use in a year. When the points rolled they disconnected from the contract number so now those show nothing of where they came from which is a big flag for Wyndham that something isn't right.

As far as i have heard Cancel and Rebook has nothing to do with it because that is something that is allowed in the user agreement. The doubling and rolling were system glitches and not suppose to be part of the system. My account hasn't been suspended (that i am aware of) but I don't have multiple use years so I don't think I have much of a concern. Also some of them had their audits take up to 6 weeks to complete.

Jason

Situation #1 - Wouldn't this be considered theft? If one figured out this "loophole" and knowingly used this tactic to get more points then they actually owned or were entitled to.

 

[ronparise]

The first one is if you purchase a contract from and book up the points in the contract before it transfers to you, it will duplicate most if not all the reservations.

Jason


Does this line need to be edited? something seems to be missing or I just dont understand the sequence of events.



If I purchase a contract, don't the reservations stay with the seller.. Thats been my experience. In fact the reverse is why Im in trouble. I bought contracts, made reservations, sold the contracts and kept the reservations. But I dont think they doubled

In the picture you paint it sounds like the buyer is making reservations before he has the contract.. how is that possible?

 

[ronparise]

Situation #1 - Wouldn't this be considered theft? If one figured out this "loophole" and knowingly used this tactic to get more points then they actually owned or were entitled to.

sure it could be considered theft.. thats why we are all suspended

 

[Roger830]

It looks like multiple actions cloud the picture.

1. Canceled points not returning to the credit pool make current year points more than the amount owned.

2. Points from stripped contracts left in the account don't equate to amount now owned.

3. Points rolled over from year to year by canceling into a different use year accumulate.

Clearly the only problem area is number 3. Even though the system allowed it, it's not in the rules. Here Wyndham would be justified in grabbing back any points to cover the abuse and if the audit is extensive enough, charge for points so used in prior reservations or subtract points from future years allocations.

 

[jjmanthei05]

Jason


Does this line need to be edited? something seems to be missing or I just dont understand the sequence of events.



If I purchase a contract, don't the reservations stay with the seller.. Thats been my experience. In fact the reverse is why Im in trouble. I bought contracts, made reservations, sold the contracts and kept the reservations. But I dont think they doubled

In the picture you paint it sounds like the buyer is making reservations before he has the contract.. how is that possible?

If it is the last contract in the member number then all of the reservations transfer with the contract. How this would happen is if you buy it from someone and ask them if you can make some reservations while the transfer is in process. They give you access to the account and you book the reservations under their member number before they transfer or if the original owner had reservations they no longer wanted that came over.

Jason

 

[jjmanthei05]

Situation #1 - Wouldn't this be considered theft? If one figured out this "loophole" and knowingly used this tactic to get more points then they actually owned or were entitled to.

Actually if you want to get technical, both situations could be considered theft. Since you would be keeping points that you were no longer suppose to have. Each one is a loophole that entitles you to points that shouldn't otherwise be there and I believe the reason for the audits.

Jason

 

[skylerlee]

Locked/suspended account

And yet another one here too.
Owner of 5.5 mil and 2 Platinum accounts.
Ditto Ditto Ditto Debrink's message below.

>>My account has been suspended too. It was first suspended over a week ago but I was then given partial access by letting me call in to make cancellations and buy guest certificates. Now I have been fully suspended again but I don't know why. I have sent emails and left phone messages so I am just waiting for the call back. I hope no family vacations get ruined over this. Why all the hate from Wyndham for owners paying big maintenance fees and sending them new guests to make their presentations to? Best wishes to all being impacted and hoping for amicable solution.

I see NO reason for our locked account to be locked!!
I'm just livid!!!!

PS Re buying contracts/getting extra points. The account here that is locked is an account where the ownership has not changed nor any new contracts bought in the past 10 years!! So this does not apply to our locked account. Go figure. No call back in over one week and account locked, AND...........not even the courtesy of a 'warning' email!! Just tried to access last Monday and it was locked. And saying for financial reason when account IS current, and no TIMELY explanation is just totally unethical for we regular paying members.

 

[ronparise]

And yet another one here too.
Owner of 5.5 mil and 2 Platinum accounts.
Ditto Ditto Ditto Debrink's message below.

>>My account has been suspended too. It was first suspended over a week ago but I was then given partial access by letting me call in to make cancellations and buy guest certificates. Now I have been fully suspended again but I don't know why. I have sent emails and left phone messages so I am just waiting for the call back. I hope no family vacations get ruined over this. Why all the hate from Wyndham for owners paying big maintenance fees and sending them new guests to make their presentations to? Best wishes to all being impacted and hoping for amicable solution.

I see NO reason for our locked account to be locked!!
I'm just livid!!!!

PS Re buying contracts/getting extra points. The account here that is locked is an account where the ownership has not changed nor any new contracts bought in the past 10 years!! So this does not apply to our locked account. Go figure. No call back in over one week and account locked, AND...........not even the courtesy of a 'warning' email!! Just tried to access last Monday and it was locked. And saying for financial reason when account IS current, and no TIMELY explanation is just totally unethical for we regular paying members.

So you didnt get this email

call that number, leave a message They are calling back

Dear Ron Parise,

Acting in our capacity as manager for CLUB WYNDHAM Plus, we have identified unusual activity on your account. We are currently in the process of reviewing and reconciling your account. During this period, your account is suspended. Please contact us at 877-298-2027 if you have any questions.

 

[raygo123]

Actually if you want to get technical, both situations could be considered theft. Since you would be keeping points that you were no longer suppose to have. Each one is a loophole that entitles you to points that shouldn't otherwise be there and I believe the reason for the audits.

Jason

If you cast a broad net, a rebuttal is, in due course.
Has it been allowed in the past? Has it been permitted for a reasonable amount of time, that it now is the policy? Just thought.

Sent from my Nexus 7 using Tapatalk

 

[SueDonJ]

If I received one of those emails I'd follow it up with a letter written and USPS-mailed to the Wyndham executive offices, not necessarily for the purpose of getting a complete explanation of the problem (although I'd ask for that) but more as a written record just in case all of this ends up in legal proceedings.

I also would be on the lookout for an attorney who understands timeshares sooner rather than later. IMO this is more ominous than anything I've ever read on TUG - it's imperative that all of you protect yourselves as much as you can.

 

[DeniseM]

I also would be on the lookout for an attorney who understands timeshares sooner rather than later. IMO this is more ominous than anything I've ever read on TUG - it's imperative that all of you protect yourselves as much as you can.

That being said, look-out for the attorney's who troll the timeshare oceans looking for clients. Just because they approach you does not mean they are knowledgable or qualified to handle this matter.

 

[SueDonJ]

That being said, look-out for the attorney's who troll the timeshare oceans looking for clients. Just because they approach you does not mean they are knowledgable or qualified to handle this matter.

Good point. Start with a google search of your state's Bar Association and check there for a lawyer referral service that considers their expertise, rather than responding to random ads or putting out abstract feelers.

Also, print out/copy any related emails from Wyndham with the source and date showing. The written records will be invaluable if somehow they disappear from Wyndham's system.

 

[DeniseM]

Some of these class action sharks will even contact you under fictitious names pretending to be other owners, or "consumer advocates," who are "just collecting info."

I would not send info. to anyone unless they will lay their cards on the table, and you can vet them independently.

 

[ronparise]

if you hire a lawyer assume that they dont know timeshares at all, very few do. and no way Id hire someone in your home state. Hire someone from Orlando. Tharts where Wyndham is.

and if you do find one that seems to know what they are doing you might ask if you can refer others of us to them.

 

[Slinger]

Yikes!

.......in the midst of buying into the Wyndham program, this is NOT the type of news that I am thrilled to be reading about. I do hope all you guys n gals get it sorted out ASAP with solid explanations of how to move forward unabated.

 

[littlestar]

This makes me very glad I don't own a whole bunch of Wyndham points. Yikes.