owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

[Bodie]

Bodie those are some very intersting sentences.

In many ways.

 

[Bodie]

This is just getting comical. Got a call from MVC, yesterday, offering the promo of a discounted stay at various resorts if I go through a 90 minute sales presentation, blah blah. While answering my questions, the CSR pauses, apologizes, says the system just went down and she'll call back. The next day she calls and says they're up. Told her better move fast. While continuing to answer my questions, she pauses and says the system just went down - again. I just burst out laughing.

 

[BigDawgTUG]

I've not been able to run a single search all morning on any browser or device.

 

[rickxylon]

I've not been able to run a single search all morning on any browser or device.

Me either. Plus the refresh rate on weeks calendars is 15-20 seconds. It used to be 2-3.

 

[BigDawgTUG]

Online chat was not able to run any searches either, so today we're on the "two steps back" after the "one step forward."

 

[bobpark56]

Same thing is happening on the Vistana website. It took me about 12 error messages today before I could get 2 bills paid.

 

[timsi]

Anyone else also having problems on www.marriott.com ? I know not the same company. I was trying to see the price for a possible vacation but I cannot change the dates. If I leave the default, August 24-25 (which is not what I want) the result is

"Our server is being stubborn, please try again"

 

[GaryDouglas]

We have the same issue - two IDs. When we bought our original hybrid bundle from Marriott in 2014 my wife was listed as primary since she had the larger Bonvoy account/activity at the time. But when we bought our two resale Hawaii weeks, even though I instructed those to be placed in the same account, MVC set those up with me as primary and a different ID/PW. While both accounts have full access to the same reservations/points/weeks and the actual fees show up/can be paid in both, the PDFs for our Barony week and DP points show up in one account and the MOC and Waiohai PDFs show up in the other.

On my non-trust ID I cannot pay for the annual club dues, but I can pay the maintenance fees for my MOC weeks. Perhaps dues becomes enabled when the dues are actually due.
My trust ID does not have the dues option displayed, only my weeks maintenance fees. All the PDFs are available there (when the sytem is working).
Apparently we are all not seeing things exactly the same way with these IDs and I hope it's on their fix-it list...

 

[Davey54321]

Yet again….

 

[rickxylon]

Got in but still getting fatal error message and horribly slow refresh time. What the H… are they doing???

 

[10spro]

I was finally able to log in...verrrrryyyyy slow. I had to cancel a points reservation so I started a Chat and even that person could not bring up my account. I don't know, I've worked in Corporate IT for 36+ years and have never seen such poor management of an upgrade project. Granted this is a large initiative from a technology perspective, but they are not the first to undertake something like this. The list of things they're doing wrong goes on for days.

 

[BigDawgTUG]

It's been working fine for me - using PC laptop and Chrome Browser

 

[rickxylon]

Using iPad and Mac with safari and with chrome. No difference for me. Still horrible!

 

[BigDawgTUG]

Using iPad and Mac with safari and with chrome. No difference for me. Still horrible!

So strange! I have been running searches for the past 1/2 hour. Not one single error or outside booking window message. There just seems to be no rhyme or reason why some of us get by and others don't. And who is affected changes day by day. Usually I end up bailing on the laptop to use the iPhone in order to run searches successfully. Not today!

 

[kyaustin]

So strange! I have been running searches for the past 1/2 hour. Not one single error or outside booking window message. There just seems to be no rhyme or reason why some of us get by and others don't. And who is affected changes day by day. Usually I end up bailing on the laptop to use the iPhone in order to run searches successfully. Not today!

I haven’t had issues today but yesterday was pretty buggy - so agree, no rhyme or reason for who makes it past the wall of bugs.

 

[gln60]

SSSHHHHH….

 

[TheTimeTraveler]

Why bother with the hassle of "on line" reservations? I just pick up the phone and let them do all the searching and work........... Gives my fingers a rest.

Nothing to beef about!




.

 

[dougp26364]

This mornings issue when trying to search inventory.

 

[gln60]

Had the same issue yesterday..logged out and back in and was able to search…well….I spoke too soon…logged on to the MVC website a few minutes ago and looked to see what was available and the resort drop down box was blank as was the month...

 

[rickxylon]

Had the same issue yesterday..logged out and back in and was able to search…well….I spoke too soon…logged on to the MVC website a few minutes ago and looked to see what was available and the resort drop down box was blank as was the month...

Still the same thing just now. When searching using weeks the calendar for availability is still agonizingly slow - 15-20 seconds

 

[BigDawgTUG]

Still the same thing just now. When searching using weeks the calendar for availability is still agonizingly slow - 15-20 seconds

You are the lucky one! I've been unable to make any searches all morning using Club points. The search window has an error message at the bottom and nothing populates in the individual search windows.

 

[winger]

I just called MVC to modify an existing Club Pts reservation. It looks like system crashed within an hour ago. This rep as in Mexico City. He claimed the system was sluggish Mon and Tues (yesterday) after this past weekend's planned system outage.

 

[gln60]

it’s b…a….c…k…….

 

[rthib]

And on reservation lookup.

 

[craigc]

Got this 3x in a row, guess I'm calling.