owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

[Bodie]

There is a new link on the landing page once you log in: "Important Notice for Owners: Upgrades to Your Website"

Clicking on the link results in the following pop up message:

Dear Owners,

We are excited to bring the Marriott Vacation Club®, Sheraton® Vacation Club, and Westin® Vacation Club products together in the coming months. Unfortunately, this work has required scheduled, and at times unexpected, outages of your website.

Although additional updates may be required, we believe most of the significant work is now complete. We expect fewer disruptions going forward and will continue to keep you updated.

Thank you for your patience and understanding.

Ron Essig
Senior Vice President, Global Owner Services
Marriott Vacations Worldwide

I don't suppose it's news to anyone MVC doesn't really care about the aggravation it is causing. They have our money. No one on the Board or Executive staff is concerned. Mr. Essig's "apology" was written by a PR person. Only the poor CSRs are feeling the brunt of anger.

 

[rickandcindy23]

I was able to log into Marriott and book my week for next winter, so I am happy with that.

I hope they fix all of the issues on both the Vistana and the Marriott websites. I hope they aren't really going to combine the two. I need them separate for sanity's sake, if you know what I mean.

 

[jwalk03]

POS website not working again this morning. IT just spins and spins and never loads when i click reserve week. This nonsense is ridiculous!

 

[gln60]

It was working for me,using DC Points, at 9am eastern time....and still working fine

 

[rickxylon]

It was working for me,using DC Points, at 9am eastern time....and still working fine

I still keep getting that ”fatal error” message whenever I try to search.

 

[gln60]

I get the “fatal error” message occasionally…I just tap on the search button again and continue searching.

 

[rickxylon]

I get the “fatal error” message occasionally…I just tap on the search button again and continue searching.

Unfortunately that doesn't work for me. I'm using Safari on a mac laptop

 

[jwalk03]

It was working for me,using DC Points, at 9am eastern time....and still working fine

It did start working for me again about 9:20 AM EST.

 

[BigDawgTUG]

In my experience, success is highly dependent on the browser you are using and what works one day may not work the next. For a long time, Chrome was the best for me. Then Edge seemed to perform better and faster and more dependable than Chrome. Today, each of Chrome and Edge kept resulting in Fatal Error and Outside Booking Window messages. However, throughout the day, Safari on my iPhone worked 95% of the time and much faster than the others. No rhyme or reason. If one is not working, move on to another.

 

[hcarman]

For two days straight I have been getting the "out of booking window" message. What is the deal with this message? I was hoping to book a last minute night for this weekend but both nights I have tried I get this message. And of course no one is available on chat but virtual Sonny. Unfortunately Sonny is never able to help me. So frustrating. I bet a lot of owners are losing out on making their reservations - especially those that work during the day and can't attempt to book until after hours.

 

[BigDawgTUG]

Reminder, live people at Owners Services are available via phone from 9 am to 8 pm eastern time.

 

[gln60]

This morning I logged onto my MVC account and the 6 resorts I was looking at yesterday still appeared on my search screen….I definitely logged out yesterday….strange

 

[BigDawgTUG]

This morning I logged onto my MVC account and the 6 resorts I was looking at yesterday still appeared on my search screen….I definitely logged out yesterday….strange

That's a new feature that appeared a few months ago after a different shut down. In many instances, not all, you prior search criteria will show up when you click on the tab to book with vacation club points. Very helpful when you are looking for a certain property and avoids having to keep adding the same search criteria.

 

[Fasttr]

At least this gives us something to post about when we are not on vacation. MVC's way of always keeping themselves top-of-mind. Frustration aside of course. ;-(

 

[BigDawgTUG]

Here we go again!

PARDON OUR DUST
As We Enhance Your Online Experience
Please note that beginning Monday, August 22 at 12:30 a.m. Eastern Time, your Owner website will be unavailable
for up to several hours
as we install system updates.
Thank you for your patience.

 

[dioxide45]

Here we go again!

PARDON OUR DUST
As We Enhance Your Online Experience
Please note that beginning Monday, August 22 at 12:30 a.m. Eastern Time, your Owner website will be unavailable
for up to several hours
as we install system updates.
Thank you for your patience.

And this is different from the last two weeks? How?

 

[kozykritter]

Someone cue the PTSD.

 

[td2022]

Even more brilliant that they're doing this at the end of August when Executive through Chairman need to make final decisions on banking points.

 

[gln60]

Iceberg ahead.......Man the Life boats!!

 

[rickxylon]

Got in this morning. New short video but nothing new. Site is still incredibly slow and I still get a “fatal error” message when trying to search with points. Using Safari on my iPhone.

 

[Grandma2016]

Here is what i got this morning

 

[kozykritter]

I just used it and it's working perfectly right now. Speedy, able to look up my point balance and search for reservations. There is a pop-up Abound video by Brian Miller and if you click on the learn more button there are two written FAQs that were updated saying Abound is launching October 2022. Finally an official date instead of vague things like coming weeks or late summer!

 

[rickxylon]

W

I just used it and it's working perfectly right now. Speedy, able to look up my point balance and search for reservations. There is a pop-up Abound video by Brian Miller and if you click on the learn more button there are two written FAQs that were updated saying Abound is launching October 2022. Finally an official date!

What are you using? I just tried again and got the same results- very slow when searching with weeks and fatal error when searching with points.

 

[kozykritter]

W

What are you using? I just tried again and got the same results- very slow when searching with weeks and fatal error when searching with points.

Edge browser on Android phone. Just did it on Chrome on Windows laptop and all is fine there. Maybe clear out your browser history and cache and try again?

 

[rickxylon]

Edge browser on Android phone. Just did it on Chrome on Windows laptop and all is fine there. Maybe clear out your browser history and cache and try again?

Cleared everything and still have the same issues. I think they have major issues with any apple products. Hopefully they’ll fix it. Never had problems before.